Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
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Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGood Experience with Matt
After a few disappointing experiences with estate agents during our search for our first home, Matt McInally was a breath of fresh air. From the start, he was punctual and well-prepared, leaving a great first impression. We found him to be highly trustworthy and genuinely valued his insights on the properties we viewed with him. Overall, we had a fantastic experience with Matt and would highly recommend him to others.
5/5
GoogleI had the pleasure of working with Akshay, who managed my rental property with professionalism and care. Throughout the process, he was responsive, proactive, and always ready with helpful suggestions and clear feedback whenever I had questions. His approach made the experience smooth and stress-free. I would highly recommend Akshay and the team at Morris Dibben to anyone looking for a reliable and supportive estate agent.
Hello Bijal, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Akshay and the team. Your recommendation means a lot to us, and we're delighted that we could make the process smooth and stress-free for you. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience with Morris Dibben in Southampton. Matt went out of his way to show me a property in the evening on the day he was off and Lauren was also instrumental in me securing the property. Very pleased with the exceptional service received.
4/5
TrustpilotI recently used the services of Morris…
I recently used the services of Morris Dibben and had an great experience so far. I would like to thank to Matt and Lauren( Mortgage Advisor and assistant manager) for their incredible support throughout the process. They are always patient, responsive, and polite Its been pleasure to wait for my future property. Highly recommend them 👍
5/5
GoogleI recently used the services of Morris Dibben and had an excellent experience. I would like to extend a special thank you to Narinder and Kelsey (Mortgage Advisor) for their incredible support throughout the process. They were always patient, responsive, and diligent in guiding me all the way to completion. Narinder and Kelsey not only demonstrated exceptional professional knowledge but also showed remarkable patience and dedication. They were always available to answer my questions, no matter how small, and ensured that every step of the process was handled smoothly. Whenever challenges arose, they proactively provided solutions and kept me informed at every stage. I truly appreciate their unwavering commitment and tireless efforts. Without their patience, responsiveness, and constant follow-ups, reaching the completion stage would not have been as seamless and stress-free as it was. I highly recommend Morris Dibben to anyone looking for professional and reliable services.
5/5
GoogleVery professional and helpful throughout out the whole process of renting my property, all done very easily online, would highly recommend.
Thank you Sarah for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional, very helpful and friendly! We needed a quick turn around to move and they made sure that everything was getting done on time so that this could happen! Highly recommend.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSeamless service
The process was pretty much seamless and we were helped in every stage possible. They did make a lot of adjustments with us and made it easier. Highly recommended!
5/5
GoogleFirst time to use Morris Dibben letting and I can say that I am very impressed . Very quick and professional to go about the business of renting my property . Carried this out with out any problems would definitely recommend . 5 stars
Hello John, thank you so much for your wonderful 5* review! We're thrilled to hear that you were impressed with our quick and professional service in renting your property. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleExcellent service, thanks
Thank you for your terrific 5* review and for your complimentary comments Jill. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks a lot Rose, the journey so far has been very smooth. You are very helpful and respond on time to any query, you are a great communicator and I must say we are very happy the way you have been handling things. Please keep up the good job.
5/5
GoogleMorris Dibben have been amazing for our rental property in West Wellow, we are new to the area and moving from Somerset. They made everything very easy and most of the paperwork online made it all very straightforward forward. Always on hand to help and answer any questions and responses always very quick. Thank you to their fantastic team.
1/5
TrustpilotUnprofessional service, poor communication, avoid!
Terrible experience with Morris Dibben. Poor communication, unresponsive staff, and unprofessional service throughout. Maintenance issues were ignored, and getting anything resolved was a struggle. They were quick to take money but slow to help tenants. Would not recommend renting through them, avoid if you want a hassle-free experience!
5/5
GoogleA great team and very efficient! Highly recommend
Many thanks Louis for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnjustified and unethical
I had a terrible experience with this property agency. After deciding not to proceed with a rental, I informed them well in advance, more than 7 days before the process could move forward. Despite this, they unreasonably withheld my payment and unjustly deducted the entire amount. Their lack of transparency and disregard for ethical practices are appalling. When I reached out for clarification, their response was dismissive and unhelpful. This agency seems to prioritize profiteering over fair treatment of customers. I strongly advise against dealing with them. Their practices are not only unprofessional but also outright exploitative. Proceed with caution if you choose to engage with them!
5/5
GoogleThanks to everyone that helped me to buy my first Property! Especially to Henry and Jack, all your help made this experience smooth sailing. Great work from a very helpful team 😃 …
Thank you for your thoughtful 5* review Chelsea! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks to everyone that helped me to buy my first Property! Especially to Henry and Jack, all your help made this experience smooth sailing. Great work from a very helpful team 😃 …
Thank you for your thoughtful 5* review Chelsea! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Morris Dibben Romsey for making our sale and onward purchase happen so smoothly. Jack you have been a star from beginning to end, always at the end of the phone keeping us informed and answering any questions we had straight away, it’s been a pleasure having you onside, you have a great team with Mike , Phoebe and Sam being so supportive as well.Thank you all.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleLauren is a superstar. She did everything she could to take the stress out of the whole process, offered quality advice and kept me updated as required. I can’t express how grateful we are - I don’t think I could have done it without her, and I wouldn’t hesitate to use Lauren again - I’ve found my go-to agent!
It’s really lovely to read another 5* review Katie. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe whole process of selling our house was made so much easier by having Narinder’s support and knowledge.Always contactable ,she goes above and beyond for her clients FABULOUS!! Jayne Gethen
Thank you for taking the time to share your experience and for your wonderful 5* review Jayne! Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to the London Road Morris Dibben branch and in particular Lauren who was super helpful throughout the process. Her tenacity and drive to go the extra mile made the whole experience seamless from start to finish. Thank you Lauren your a star ⭐
Thank you for your wonderful 5* review Craig! We're thrilled to hear that Lauren made your experience seamless with her tenacity and drive. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe sales team at MD were fantastic, thank you Lydia for finding my ideal property, and thank you Narinder for making the buying process so smooth.
Thank you for your glowing 5* review Jon. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat a fab team in Lettings! Thankyou so much for all your help finding a rental property,you made the process almost pain free 👍 much appreciated. Highly recommended x …
Thank you so much for your kind words and the 5* review Emma! We're thrilled to hear that our Lettings team could make your rental search almost pain-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotWe’ve had excellent service from morris…
We’ve had excellent service from morris Dibden the manager from the Southampton branch found us the perfect home, brilliant service from John showing us our dream home, Andrew the mortgage advisor amazing help getting our mortgage in place and couldn’t have done it without the outstanding help from Narinder Rai who saw us to the end, doing the job of a solicitor and made the journey smooth, kept the chain moving, would definitely recommend this estate agent, thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches also won ESTAS awards in five earlier years.
Tell us what you need and up to 3 trusted local agents will be in touch.
