Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
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Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHappy with their professional services. We dealt with Jamie usually and we found them very helpful. Happy to recommend to anyone
Hello Adriana, Thank you for your wonderful 5* review! We're delighted to hear that you were happy with our professional services and found Jamie very helpful. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAll the staff at Morris Dibben Letting Agents Romsey are very helpful, communicative and I am confident they have the Landlord's best interests at heart. Natalie and Nick are particularly helpful and a pleasure to deal with and excellent at understanding Landlord's concerns and requirements.
Thank you for your wonderful 5* review and comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI don't normally leave reviews but I'll make an exception here, really great team at this place, Laura, Rose, lovely people and very professional. Nothing was too much trouble for them and the process of moving into my flat was as easy and stress free as you could wish for. Well done Morris Dibben.
Hi Dave, Thank you so much for your 5* review! We're thrilled to hear that Laura and Rose made your move-in process easy and stress-free. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
1/5
Google13/10/2024 I am not sure what has happened to MD, but it seems selling a house via this agent is frustrating, there simply isn’t any pro activeness, it’s all reactive and lack communication. You have to chase them to find out what’s going on and how far the sale has progressed. And when you chase they react by saying let me look into that and come back, they should be on top of each sell, not let me find out which them seem to take days Clearly standard have dropped. Years ago they would actively sort things out. Background- Currently selling my house via this agent, they found a buyer within 4 weeks ie in July this year, however, so far lost about another 4 weeks just waiting on information for buyers solicitors from this agent. I was told they had id check delays, then told just an admin issue not a buyer issue. Memos have been requested. and then told It is our extra id checks that takes a little while with credas. etc. All this took 4 plus weeks. mean time we waited for buyers solicitors, and finally they came back and said they had not been instructed by this buyer. When Agent tried contact then no answer, the agent could not get hold of this buyer, so started the whole process again. Was advise best to put the house back on the market. luckily we found a second buyer mid Aug, however, its now been 8 weeks, and the progression of the sale is at best slow, I have to keep chasing the agent to find out what is going on, and that itself losses days and they do not seem on top of what is going on, "let me find out" seem to be the phase they use. Surly its in their interest to be on top of each sale and move it forward.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleHave had a wonderfully stress-free moving in experience with Morris Dibben thanks to the efficient and professional service they provide.
Thank you for your excellent 5* review and kind words of our dedicated team Oliver. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
1/5
TrustpilotAwful customer service
Awful customer service. When people say they can't trust estate agents, these are the people they're talking about. Never respond to emails, we had second thoughts about dealing with MD so asked to cancel our contract within the 14 days period, they have not and basically refuse to confirm that we're out of contract and have only tried to be pushy sales people on the phone. Morris Dibben Southampton.
5/5
GoogleCan’t rate these guys highly enough. Without a doubt, I’d thoroughly recommend them
Hello Elaine! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
5/5
GoogleRating only, no written review.
Thank you Sona!
5/5
GoogleVery professional and helpful .
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant, kind and understanding team
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic team kept me updated Thank you 😊 …
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recommend the agency, very nice and helpful staff.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJack was very helpful when I was buying my new home in Romsey.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey have been very helpful from start to finish and kept me updated the whole time couldn’t recommend them more. Thank you
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWhat a great estate agents! Thomas was very professional, helpful and kind, would recommend, thank you🙂👍🏻 …
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleThis review is long overdue but I really appreciate the way we were supported throughout our tenancy. Especially when we had issues with the unreasonable landlord, the staff have gone above and beyond to help us resolve the issue. Thank you Lorraine 🙂
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleExcellent customer service, very good communication from Mike- kept me updated through each step & checked in often to see if he could help with anything. Would highly recommend!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from everyone from sales to letting service. Would absolutely recommend these lovely people. Friendly, quick to respond. Nothing too much trouble. Thank you ‘Team Romsey’
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI didn't end up buying a house with MD but Tom and the team were the most proactive EA's that i dealt with in my 6 month search for a home. Any sellers reading this, you should definitely consider MD Thank you
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Tom and the team. Always pleasant and available to help with any queries we had. Cannot fault Morris Dibben. Thanks for making the process as stress free as possible.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleRenting can be really stressful, but because of Nicholas and Nathalie all the procedures from very beginning to the end passed smoothly. They are very friendly, helpful and good in their profession. Highly recommend. Hope to work with same agency in near future for buying a property.
Hi Zhirayr! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleWe have just completed on our first property through Morris Dibben and as a FTB, I cannot rate them enough. Jack, Tom & Mike were always on hand to provide us with ongoing updates and to help us with any queries we had during the process. They all made the house buying process seamless and I can tell they really work hard in order to take the stress away from their customers. From start to finish, I really cannot fault their service in any way. I'm sure we will continue to use Morris Dibben in the future and highly recommend the team to anyone. Thank you so much!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe would like to thank Mike, Tom and Jack for their professionalism and support through out the purchase of our new home. They provided clear, concise information keeping us appraised of the progress and status at all times. Were always easy to contact and replied to emails and messages very quickly. Extremely happy with the service we have received.
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.
