5/5
GoogleSpot on what we needed. No telling me just what I wanted to hear. Nice chilled vibes and look forward to work with them again soon.
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
Trusted Agent profile
Verified
Miller Metcalfe estate agents in Bolton and Bury
★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
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Our offices
Miller Metcalfe's three offices, most reviewed first. Each has its own page.
- Miller Metcalfe Bolton (Burden House)Burden House, 2-10 Bradshawgate, BL1 1DG420 reviews · 284 on Google (4.7)16 in the last 90 days
- Miller Metcalfe Bury9-11 Market Street, BL9 0AH335 reviews · 203 on Google (4.6)29 in the last 90 days
- Miller Metcalfe Bolton (87a Lea Gate)87a Lea Gate, Harwood, BL2 4BQ278 reviews · 146 on Google (4.7)12 in the last 90 days
Awards
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Miller Metcalfe office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery supportive throughout the process of getting my house. I will definitely recommend friends.
Agent replied · 9 September 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 13 June 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 13 June 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleOutstanding service , outstanding staff. Highly recommend miller Metcalf in bury . Chloe, Abbi , Rox and the team you have been brilliant!!! Thank you Dean
Agent replied · 13 June 2025
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
TrustpilotProcess factory estate agents - AVOID!
I have kept this purely factual and the below is all a true reflection of my own experience. For me, the best bit about my experience with Miller Metcalfe has been not having to deal with them since. Positives: good sales pitch and staff always polite with me. Photographer friendly and professional. The sign went up and was taken away quickly when requested. Negatives: 1. People in the office very rarely called back despite saying they would on numerous occasions. Sometimes waited all day for nothing. 2. A process factory method of dealing with people, no personal touch or knowledge of individual properties/cases 3. One estate agent totally messaged up a viewing by posting the key back through our letter box before the second viewer had arrived leaving them stood there waiting for us to come with another key. Unprofessional and embarrassing. 4. They very rarely replied to either phone calls or emails. 5. In 6 months we had 5 viewers. After switching estate agents we had 14 viewers and sold. 6. The initial experience of the full conveyancing package offered was fraught with issues to the extent I refused to sign due to suspicious figures and a lack of willingness to change them. 7. When I sent a complaint email to the Branch Manager I didn’t even get a response. After phoning and flagging it all the girl said was if you want to leave we’ll send you a £100 invoice for the leaving fee. 8. Nobody asked for any information about our property to do a proper viewing so we did them ourselves as we had no faith that they actually would sell due to not knowing anything about things like the boiler, work carried out or warranties etc. 9. Perhaps the worst bit is that viewers told us numerous times that they had contacted Miller Metcalfe for viewings and initially been ignored so had to persist. This then suggests that we most likely lost other potential viewers that they didn’t deal with properly. 10. Despite all of the above, they are one of the more pricey estate agents in comparison to more local ones including the one we moved to after Miller Metcalfe.
Agent replied · 11 May 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and take all concerns raised very seriously. To allow us to fully investigate the issues you've outlined, please could you email us at hello@millermetcalfe.co.uk with more details, including the branch you dealt with and your property address? This will help us look into the matter thoroughly and ensure your concerns are addressed appropriately. We appreciate you bringing this to our attention and hope to hear from you soon. Kind regards, The Miller Metcalfe Team
5/5
GoogleFinally decided to put my house up for sale after living here over many years. Contacted Miller Metcalfe Harwood for a valuation, Sam was very helpful with both information provided and making the arrangements to put my house on the market. Thank you
Agent replied · 13 June 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 13 June 2025
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
GoogleAbsolutely impossible to get hold of. Not ideal at all when trying to buy a property on auction that expires in a few hours.
Agent replied · 26 July 2025
Hi Shannon, thank you for taking the time to leave your feedback. We’re really sorry to hear you struggled to get through to us. Due to the high volume of calls, particularly around auction deadlines, our team can sometimes be tied up, but we do respond to all voicemails as quickly as possible. If you ever have difficulty reaching us by phone, you can also contact us via email or live chat, and we’ll be happy to help. We appreciate your comments and will continue working on improving our response times.
5/5
TrustpilotGreat experience from the Bolton…
Great experience from the Bolton branch. Katie and Kay very professional and kind natured throughout with great communication skills and demonstrated a postive approached to their work . Would highly recommend. Thank you .
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleSamantha from Miller Metcalfe as been brilliant, taken all the stress and anxiety out of selling a property, photo's were brilliant, she is so caring and understanding
Agent replied · 25 April 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleSam has been great, she's made the whole process of putting our house on the market easy and stress free.
Agent replied · 25 May 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleAbusilute amazing team highly profession smiling caring understand listening perfect will use them again n again n again best service in 20 years I have had with over 25 agents
Agent replied · 28 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleReally good communication. Excellent service provided by all the team. I would highly recommend Miller & Metcalfe.
Agent replied · 28 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleAll the staff at Miller Metcalfe have been fantastic, really gone above and beyond to get my house on the market and sold after only a few days. I look forward to there support till the sale has gone through and I have purchased my new property.
Agent replied · 28 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleGreat service and valuable advice from Matt. Very friendly and responsive to our questions.. Ist class !
Agent replied · 8 December 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleVery helpful
Agent replied · 28 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleGreat service from Amy and the team! Highly recommend
Agent replied · 28 August 2024
Hi Gerard, thank you for your review of our Bury team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleWonderful Estate Agents, especially Katie Jones, our agent! She’s been so attentive and supportive throughout our renting journey. Would certainly recommend this EA to anyone looking to rent, the quality of the house and urgency to make sure everything is top quality for us, is not taken lightly.
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleKay is always on hand if we need her and gets any issues resolved with no fuss. We are very well looked after!
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Miller Metcalfe
Which Miller Metcalfe office has the most reviews?
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
Where are the Miller Metcalfe offices?
The three Miller Metcalfe offices, by town:
- Bolton (87a Lea Gate): 87a Lea Gate, Harwood, Bolton, BL2 4BQ
- Bolton (Burden House): Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
- Bury: 9-11 Market Street, Bury, BL9 0AH
Has Miller Metcalfe won any awards?
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
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Send Miller Metcalfe a message.
