Trusted Agent profile
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★★★★★
768 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 768 reviews on three platforms, rated 4.5 out of 5 overall.
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Miller Metcalfe's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI found my whole experience dealing with the staff at Miller Metcalfe Bradshaw a very positive experience. I was kept in the loop at every stage of the process and my questions were always answered at the earliest opportunity. They also arranged for me to speak to a mortgage adviser Kate in the early stages who was fantastic. I highly recommend using this team if you are looking to buy or sell a property.
5/5
GoogleFrom the start of the process to the end Miller Metcalf, Harwood were fantastic. Antonia ensured we were kept upto date with viewings and also chased solicitors when needed, without any prompting from us. We would very much recommend the Harwood branch of Miller Metcalf for a property sale.
5/5
GoogleRating only, no written review.
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5/5
GoogleWe’ve had a great experience working with them. They’ve handled our tenant finding and handover process smoothly and professionally, and we’d be very happy to continue working with them.
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5/5
GoogleVery helpful staff.they help you when you dont no what your doing
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5/5
GoogleI had an exceptional experience with Miller Metcalfe, rent my first home in the UK. From start to finish, the procedures were remarkably smooth, straightforward, and handled with great efficiency. A special and heartfelt thank you to Katie Jones, she is an absolute professional and a wonderful person! Her kindness, supportive nature, and fast response to all my inquiries made the entire process completely stress-free. I truly appreciate her outstanding service and guidance. Highly recommend Miller Metcalfe and especially Katie to anyone looking for a seamless and pleasant renting experience!
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5/5
GoogleHave had a really good experience from start to finish regarding viewing the property, all information given out and anything i needed to ask was answered promptly and professionally. The agent who was dealing with everything in regards to my move in was Katie Jones and I can’t speak highly enough of her professionalism and how she wants to make sure the tenant is looked after and not left to struggle. She is an absolute asset to your company, 5* customer service. Thank you Katie !
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5/5
GoogleBrilliant service. Antonia was amazing - really helpful, patient and communication was great. Thank you
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5/5
GoogleMiller Metcalfe were very efficient through our house sale process, they stayed on top of all issues and kept us fully updated on everything associated with the sale. Chelsea and Antonia were extremely helpful and I would recommend using Miller Metcalfe without hesitation.
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5/5
GoogleHad a great experience. Antonia was always on top for everything. Thank you all.
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5/5
TrustpilotCommunication was key... pardon the pun.
The whole team have kept me updated throughout the process. From organising the photos, EPC, viewing and selling in 4 days the staff have been brilliant. Harwood branch.
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5/5
GoogleMatt Sharples and Katie Critchley were professional,warm and courteous from the beginning of our enquiries.Our property was marketed very well and we had many viewings from the beginning.We felt supported every step of the way.Emails were replied to very quickly.Highly recommend
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1/5
TrustpilotAbsolutely shocking service from the…
Absolutely shocking service from the Harwood branch. Hounded is in terms of wanting an offer on the property, and constant demands for information once offer had been accepted, but once you need information from them that’s when the barriers are put up and all of a sudden they are not interested. Too busy trying to get a sale instead of providing the correct information and good customer service. Would not buy through them even if they had my dream home advertised! - the fact the evidence you provided to property redress was not factual there was no other outcome expected! Also this doesn’t stop your customer service being awful!
Hi Clare, We’re sorry to hear that you remain unhappy with your experience, and we’re disappointed to read your comments regarding our Harwood branch. We take complaints and concerns about our service seriously, which is why the matters you raised were fully reviewed through our internal complaints procedure and subsequently referred by yourself to The Property Redress Scheme for independent investigation. Following their review of the circumstances and information provided by both parties, they concluded that Miller Metcalfe had acted appropriately and did not uphold your complaint. We appreciate that the process of purchasing a property can sometimes be frustrating, particularly when information is required from a number of different parties. Our team’s responsibility is to progress a sale effectively, which can involve requesting information and following up with buyers, sellers, solicitors and other parties throughout the transaction. While we’re sorry that you feel your experience did not meet your expectations, we are satisfied that the matter has been independently reviewed and that our team acted appropriately throughout. We wish you all the best for the future.
5/5
GoogleWent with millermetcarf , to sell my property, absolutely 5 start service, would definitely recommend them very helpful and you get regular updates a big thankyou a gain
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5/5
GoogleMoving is always stressful, the team at Miller Metcalfe made me feel supported and cared for at each step of the process to make sure I had all I needed to get moving asap. Thank you!!
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5/5
TrustpilotThe whole process from initially…
The whole process from initially dealing with Amy and listing my property to the sale and everything in between was faultless, have to say Roxy was brilliant her communication skills are excellent and was always available to answer any questions, great service throughout.
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1/5
GoogleExcellent service… if your goal is to waste people’s time. I closed my business early and travelled to attend a scheduled property viewing, only to find that nobody turned up. No phone call, no message, no apology. It’s impressive how little respect some companies have for other people’s time. If this is how they treat potential customers, I’d hate to imagine what the service is like after you’ve signed anything. I definitely wouldn’t recommend them.
Hi Ahmet, We're sorry to hear you were disappointed with your experience. We have looked into this appointment and can confirm that our viewing representative was at the property for the scheduled block viewing between 11:00am and 11:30am, during which time all of the other booked viewers attended and were shown around. As this was a block viewing, our representative remained at the property throughout the allocated viewing window. We note that we received your email at 11:34am, after the scheduled block viewing had concluded and our viewing representative had left the property. Unfortunately, as the viewing window had ended by this point, we were unable to assist on the day. We're genuinely sorry that you were disappointed with your experience and wish you every success with your property search. Thanks, Miller Metcalfe
5/5
GoogleA well deserved 5 stars to all involved with the sale, this has been a very difficult and challenging time but through the patience and determination of firstly Amanda and then Katie the sale was completed. I cannot recommend Katie highly enough, her professionalism and communication skills are outstanding, I don’t think the completion would have happened if it wasn’t for her persistence to see it through to the end. A massive thank you to you and all the team. I will definitely use Miller Metcalfe in the future. Shaun
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5/5
GoogleKatie was absolutely brilliant throughout the sale of my property. She was always really friendly, professional and quick to respond whenever I had any questions or needed help. Selling a house can be really stressful, but Katie made the whole process so much easier and was always there to help sort things out quickly. I really appreciated how helpful and reassuring she was from start to finish.
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5/5
GoogleI had a great experience with Miller Metcalfe during the process of renting my house. The whole team was friendly, professional and made everything as smooth and stress free as possible. A special thank you to Katie, who was incredibly helpful throughout. She was always quick to respond, helped me with any questions and kept me updated each step of the way- so thank you. I would really recommend Miller Metcalfe to anyone looking to rent a property.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleMiller Metcalfe sold my house in just 7 days. I think I was very lucky to have a buyer straightaway, which was probably unusual. The pictures they took were a very good quality. The sale went through without a hitch, so I didn't need their help much, but when I had a question they were quick to answer. The only criticism is they didn't follow through with a promised e-copy of the pictures for my archive, despite two phone calls. I would thoroughly recommend their service.
Hello, thank you for your review of our team. Apologies for the delay in getting your photographs over to you, you should now have recieved them. We wish you all the best in the future!
5/5
TrustpilotAmazing
Thank you Antonia & the team at Miller Metcalfe. Had a great experience transitioning into my first home.
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5/5
GoogleKatie and the Bolton team were extremely helpful and efficient and took the stress and pain away from renting out my property
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5/5
GoogleKept us informed all the way .. would recommend
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A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
The three Miller Metcalfe offices, by town:
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
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