Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely shocking service from the…
Absolutely shocking service from the Harwood branch. Hounded is in terms of wanting an offer on the property, and constant demands for information once offer had been accepted, but once you need information from them that’s when the barriers are put up and all of a sudden they are not interested. Too busy trying to get a sale instead of providing the correct information and good customer service. Would not buy through them even if they had my dream home advertised! - the fact the evidence you provided to property redress was not factual there was no other outcome expected! Also this doesn’t stop your customer service being awful!
Clare · 24 August 2026
Agent replied · 26 August 2026
Hi Clare,
We’re sorry to hear that you remain unhappy with your experience, and we’re disappointed to read your comments regarding our Harwood branch.
We take complaints and concerns about our service seriously, which is why the matters you raised were fully reviewed through our internal complaints procedure and subsequently referred by yourself to The Property Redress Scheme for independent investigation. Following their review of the circumstances and information provided by both parties, they concluded that Miller Metcalfe had acted appropriately and did not uphold your complaint.
We appreciate that the process of purchasing a property can sometimes be frustrating, particularly when information is required from a number of different parties. Our team’s responsibility is to progress a sale effectively, which can involve requesting information and following up with buyers, sellers, solicitors and other parties throughout the transaction.
While we’re sorry that you feel your experience did not meet your expectations, we are satisfied that the matter has been independently reviewed and that our team acted appropriately throughout. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. I was with the Bolton branch, they did well to get volume of viewers however many were not in the market to offer anywhere near the asking price. Mainly however we heard from our viewers that they were not able to contact the estate agent to book a viewing in. Many said they waited weeks. Further to this, when we had viewings they did not follow up, they only did their jobs when we rang up and asked for feedback which prompted them to reach out and gather feedback. When they conducted viewings they did not show every room in our house so didn’t try to sell the property. Buyers were actively asking for our number as they did not want to deal with the estate agents. We even had an offer which we knew about from email, no one from the estate agent followed up to see if we accepted. We had to ring them. Our concerns were voiced numerous times and nothing changed. We needed a quick sale to proceed as we had a property in mind, this did not happen due to their level of service and we have had to take our house off the market. They will sign you up very quickly and smoothly, then their service drops. Avoid this estate agents.
Additional to review following reply- the offer was followed up once at 5.32pm, however the day after it was not followed up at all until I called them in the afternoon (purposely waiting to see if they would follow up). The vendor actually contacted me directly as they could not get through to the estate agent. Do not believe the generic replies -
Avoid this estate agents.
Ed · 1 June 2026
Agent replied · 2 June 2026
Hi Ed, we’re sorry to hear that you were disappointed with your experience and that we did not meet your expectations during your time with our Bolton team.
We appreciate you taking the time to share your feedback, as this is certainly not the level of service we aim to provide. Communication and proactive follow-up are incredibly important throughout the selling process, so we’re disappointed to read that you felt unsupported and that your concerns were not resolved despite raising them.
Following your review, we have investigated the points raised internally. While we understand your frustrations, we can confirm that the offer referenced was followed up with a phone call from our team after the email was sent. However, we appreciate that overall you did not feel the level of communication and service met your expectations.
Your comments regarding viewing management, feedback communication and overall progression have been noted and will be reviewed further with the team.
We understand how frustrating this experience must have been, particularly when you were hoping to secure a quick sale to progress with another property. We genuinely wish you all the best moving forward and thank you again for your feedback.
★★★★★ 5/5
GoogleThank you to Antonia at Miller Metcalfe Harwood along with all involved, with the help we received with purchasing our forever home. We were kept informed every step of the way and Antonia was quick to respond to any concerns we may have had. They have all been friendly and professional from start to finish and both me and my husband appreciate all the help they have given us through out the buying of our new home.
Linda · 16 February 2026
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleI booked an appointment with Miller Metcalfe Harwood to put my property up for sale as my partner had bought with them and they where really great. Sam Bradshaw came out to value my property. She was really lovely and helpful, very knowledgeable about the area and gave me a lot of advice that i needed.
It was a very quick process from the valuation to getting the property on the market. Very pleased with the service so far and would definitely recommend. Thank you Sam.
Tracy · 16 January 2026
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 3/5
TrustpilotA good start
It was a good start with Miller Metcalfe but as time went on the service deteriorated. Roxy and Thomason were great with communication but after a long process was asked by MM to exchange and vacate my home in a week, when I said that’s impossible I was asked why? I agreed with the buyers 3 weeks. Still a challenge but we did it.
Philip · 24 April 2026
Agent replied · 11 May 2026
Hi Philip, thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear that Roxy and Thomason supported you well and made a positive impression.
We’re sorry to hear that things felt inconsistent as your sale progressed. We understand how frustrating that must have been and this isn’t the level of service we aim to provide.
We’re pleased that a completion date could be agreed that worked for you. Your feedback has been shared with the team so we can improve moving forward.
Thank you again, and we wish you all the best for the future.
★★★★★ 5/5
GoogleMiller Metcalfe were very efficient through our house sale process, they stayed on top of all issues and kept us fully updated on everything associated with the sale. Chelsea and Antonia were extremely helpful and I would recommend using Miller Metcalfe without hesitation.
John · 1 September 2026
Agent replied · 16 September 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotBuying a house with Miller Metcalf was…
Buying a house with Miller Metcalf was a great experience. All the staff were very helpful, quick to respond and take action, communication was excellent. When a lady left and a different staff member took over it was seamless. Big shout out to Katie who was in it with us from the start and was FABULOUS. Would definitely recommend.
Happy · 29 April 2026
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotThe whole process from initially…
The whole process from initially dealing with Amy and listing my property to the sale and everything in between was faultless, have to say Roxy was brilliant her communication skills are excellent and was always available to answer any questions, great service throughout.
Andy · 13 August 2026
Agent replied · 22 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotThe Bolton team were excellent
I can’t rate the Bolton team enough, especially Shakira. We were buying our first home and didn’t really know what to do or what to expect. Shakira and the team were always easy to get in touch with, really helpful and reassuring, always replied to our emails. They couldn’t do enough to help us, even talking us through things our solicitor should really have been explaining. Buying a house in the UK is a stressful experience, but having such good communication from the agent was so helpful.
Kirsty · 25 September 2025
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotAs a buyer
As a buyer, we could not have had a better experience with Miller Metcalfe throughout our transaction. Roxy was always responsive and helped us at every stage to push everything forward. She was a true professional and a pleasure to work with.
Faizan · 27 July 2026
Agent replied · 6 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotFabulous first house purchase!
My son has just purchased his first house with the help of Miller Metcalfe’s efficient service. The staff there have been fabulous, they are lovely people, great to deal with, prompt on communications and extremely efficient at getting the job done. Josh is so happy with his house, we can’t thank you all enough! 😄
Gina · 14 March 2026
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleFrom the start of the process to the end Miller Metcalf, Harwood were fantastic. Antonia ensured we were kept upto date with viewings and also chased solicitors when needed, without any prompting from us. We would very much recommend the Harwood branch of Miller Metcalf for a property sale.
Vicky · 4 October 2026
★★★★★ 5/5
TrustpilotProfessional and diligent
Katie handled the sale of our house in Bolton. She came to it part way through after her predecessor left, and very quickly got up to speed with what turned out to be a long and very difficult sale. Her communication was always excellent and she was polite, friendly and helpful. Shakira was also very good. We were very happy with the service provided by everyone at Miller Metcalfe Bolton.
Amanda · 3 August 2025
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotWould highly recommend, worth every penny!
I had an excellent experience with Miller Metcalfe! The team was incredibly professional from start to finish, keeping me informed at every stage and making the whole process smooth and stress-free. A special mention to Thomason, who was absolutely fantastic, knowledgeable, friendly, and always went the extra mile to help. I couldn’t have asked for better service. Highly recommended!
Grace · 28 October 2025
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleBrilliant service. Antonia was amazing - really helpful, patient and communication was great. Thank you
Sarah · 9 September 2026
Agent replied · 16 September 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotThe team at Miller Metcalfe have once…
The team at Miller Metcalfe have once again exceeded my expectations with the sale of a property in Radcliffe. Thank you Amy, Jemma, Sarah and Roxanna, you have been great and I really appreciate all your hard work.
Danny · 14 March 2026
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotAmazing
Thank you Antonia & the team at Miller Metcalfe. Had a great experience transitioning into my first home.
SA · 7 August 2026
Agent replied · 11 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleHad a great experience. Antonia was always on top for everything. Thank you all.
Nyas · 29 August 2026
Agent replied · 16 September 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 4/5
TrustpilotWe have recently moved from Bolton to…
We have recently moved from Bolton to Yorkshire from the valuation to the completion tbe staff have all been lovely great commutation and keeping us up to date with the any changes always available to to our calls if we need to asked questions especially Katie chritchely a credit to miller Metacalfe would recommend
Julie · 13 September 2025
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleSelling my property and Chelsea has been absolutely brilliant, keeping me constantly updated with every viewing, and feedback from the potential buyers.
I cannot recommend Miller Metcalfe enough, especially Chelsea 5*****
Ch · 17 March 2026
Agent replied · 17 April 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleWe had our property sale with Miller Metcalfe. We had exceptional service from showing the house to completion. Particularly close to completion, there are delay upon completion. Becky and the team at Miller Metcalfe were really supportive. Becky was on the top of the case, chasing the matter and informing even before the conveyancing. Never had this level of service from estate agents before. Becky was above and beyond. Thanks very much to Becky and the team. Can’t wait to do more business with Miller Metcalfe.
David · 16 September 2024
Agent replied · 24 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotOutstanding communication 🏡
Over the past two years I have dealt with numerous estate agents in the local area from selling my own property, arranging viewings, making offers on properties but this past week I have viewed, made an offer, and offer accepted with the help of Miller Metcalfe in Culcheth and these guys are by far the best I’ve ever communicated with. They get back to you when they say they will, they do everything they say they’re going to do, just such a smooth process from a really professional and caring team. I have such a busy life and they have certainly made my purchase so much easier for me.
I wish I had found them earlier💖
Thank you Carol & Amy 🏡
Emma · 25 August 2024
Agent replied · 24 December 2024
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleChelsea at the Harwood office is an exceptional estate agent
She was knowable informative and very easy to communicate with
Chelsea ensured the best outcome from our house sale
Five star rating thank you Chelsea at miller Metcalf
Eileen · 14 December 2025
Agent replied · 13 January 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotThe Culcheth Miller Metcalfe team have…
The Culcheth Miller Metcalfe team have gone above and beyond to make selling my house as painless as possible…
I also got the asking price which I was very happy with!!
Many thanks to Carol, Helen. Katie, Amy and not forgetting Mike Burrows the mortgage advisor.
Thank you once again Culcheth team! 😊😘xx
Janet · 20 June 2025
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
