Miller Metcalfe Bolton reviews

★★★★★ 5/5

Google

Amazing Estate Agent! Excellent service and very well organized. Antonia was very quick to sort things out on the phone, saved lots of time and I would be happy to book viewings with them again. They also offer a mortgage broker!

Raeesah · 7 October 2025

★★★★★ 5/5

Google

I found my whole experience dealing with the staff at Miller Metcalfe Bradshaw a very positive experience. I was kept in the loop at every stage of the process and my questions were always answered at the earliest opportunity. They also arranged for me to speak to a mortgage adviser Kate in the early stages who was fantastic. I highly recommend using this team if you are looking to buy or sell a property.

Adam · 5 October 2026

★★★★★ 5/5

Google

Chelsea is a fantastic Sales Rep. Very active, organise, fluent communication and always ready to help. I recommend her.

ADEOLU · 20 March 2026

★★★★★ 5/5

Google

All the staff at the Harwood branch were really helpful. Mandy & Chelsea were great in arranging all the viewings and keeping us up to date with everything and agreeing the sale of our property.

Darren · 15 October 2025

★★★★★ 5/5

Trustpilot

Carol from the Culcheth office kept me…

Carol from the Culcheth office kept me up to date with the progress and pushed things forward. Helen was genuine and very approachable. I would definitely use the services again

Alfie · 21 November 2025

★★★★★ 5/5

Google

Purchasing a property through this branch, Chelsea has been helpful and quick to respond. Very happy with the service.

Jamey · 17 February 2026

★★★★★ 1/5

Trustpilot

Avoid

Worsley branch. Would be here forever explaining all the issues we’ve had with them for a very long time. To cut it short, they were useless, we did most of the viewing ourselves, most of the time they didn’t have a clue what they were talking about, they were constantly passing on incorrect information, they sided with our buyers who were clearly telling us lies throughout the whole process and making our lives extremely stressful, the attitude of some of them was rude. I can bet my life most of them having never personally experienced the selling/buying process so cannot understand or relate to anything you’re going through. Customer service, awful. Do yourself a favour and go elsewhere. That’s what we’re doing. Update: proof of their couldn’t care less attitude due to generic response to review. Would have be nice to have received a personal response/apology due to all the issues we had. Amazing how quick they can reply to a bad review. Shame this wasn’t the case when it come our lives being effected by the sale of our property.

Eolhc_ · 16 October 2025

★★★★★ 1/5

Google

Total disgrace I would recommend everyone to stay away from this company they are an absolute disgrace and they service is to can’t believe company like this is still going

Sam · 13 October 2026

★★★★★ 5/5

Google

Finally decided to put my house up for sale after living here over many years. Contacted Miller Metcalfe Harwood for a valuation, Sam was very helpful with both information provided and making the arrangements to put my house on the market. Thank you

Susie · 25 April 2025

★★★★★ 5/5

Google

Mandy Sutcliffe guided us on the sale of my late mum's property. From the very first meeting, she offered support and was extremely sensitive, caring and mindful of the situation we were in. She was exceptionally knowledgeable and always had the answer to our questions. On numerous occasions, I had contacted her out of hours or over the weekend but she always responded promptly with the answers. We couldn't have asked for anything more from a member of your team and will always be grateful to her.

Mandy · 18 August 2025

★★★★★ 5/5

Trustpilot

Brilliant service from Harwood branch

Miller Metcalfe made buying our first home as easy as possible. Huge shoutout to Chelsea at the Harwood office who was always at the other end of the phone to answer any queries, chase solicitors and generally keep us calm and informed. Thanks to all.

Kate · 18 March 2025

★★★★★ 5/5

Google

Honestly can not thank the Miller Metcalfe Harwood branch for everything they have done for us, they found us the perfect home and from the start they have just given outstanding support and advice in the whole process. Darine is honestly fantastic here, she was so helpful very personable and I can not thank her enough!! Danielle was also extremely helpful and very knowledgable! Nothing was ever too much to ask and they were just spot on with their customer service. Thank you so much for everything!!!

Chelsea · 22 May 2023

★★★★★ 5/5

Google

We cannot thank Becky and all of the team at Miller Metcalfe Harwood enough! The house was marketed and sold within a week but unfortunately due to issues out of our control and solicitors things took longer than anticipated to complete. Becky worked above and beyond updating us every week and more and ensured the difficult chain was pushed along. We really don’t think we would have managed to complete without Becky! In contrast, my partner used another local agent who we had to repeatedly contact as they failed to do even the bare minimum. Save yourself the hassle and use Miller Metcalfe Harwood who are highly recommended! Thanks again :-)

Emily · 22 May 2023

★★★★★ 5/5

Google

Absolutely fantastic service from miller metcalfe. I already have recommended them to a friend that is selling their property because MM have been a breath of fresh air. Even after our offer was accepted on buying our new home Becky was an absolute star, she kept in contact with us enough to keep us updated and was the perfect ‘go between’ for us and the sellers. Which was all in complete contrast to the estate agent that sold our house as we didn’t have a single conversation with them in 7 months following our sale… despite taking out the premium package with. This led to the buyers of our house turning up at our door to make enquiries themselves which was stressful for everyone. There was none of this where miller metcalfe were involved as the staff would dig in and answer any queries in a timely manner. I honestly couldn’t recommend them enough.

Rex · 22 May 2023

★★★★★ 5/5

Google

Would highly recommend Miller Metcalfe, especially Antonia who dealt with my purchase. Very friendly and helpful people, going above and beyond.

Mo · 2 August 2026

★★★★★ 5/5

Google

We have been searching for a house for a number of months. The customer service from Antonia at the Harwood branch has been excellent. She updated us regularly with new houses coming on to the market, which allowed us attend priority viewings and checked in every couple of weeks with a phone call . Excellent service, would definitely recommend.

Chris · 16 February 2026

★★★★★ 5/5

Google

First class service from start to conclusion from both the valuation team and the sales service. Chelsea has kept me completely up to date with appointments and feedback from the viewings. I would be very happy to recommend the Miller Metcalfe team to future sellers.

Ian · 8 May 2026

★★★★★ 5/5

Google

After working with Miller Metcalfe to sell my old home and purchase a new one, and I couldn’t be more satisfied with the service. The team was knowledgeable, attentive, and professional throughout the entire process. Mandy and the Harwood branch team were especially helpful, keeping me updated regularly and making the whole experience smooth and stress-free. I highly recommend Miller Metcalfe for anyone looking for a reliable and dedicated estate agent.

Luke · 16 September 2025

★★★★★ 5/5

Trustpilot

Communication was key... pardon the pun.

The whole team have kept me updated throughout the process. From organising the photos, EPC, viewing and selling in 4 days the staff have been brilliant. Harwood branch.

Paula · 27 August 2026

★★★★★ 5/5

Trustpilot

Very Helpful & Great Communication

After my house fell through with a private seller , I approached miller metcalfe in bury for help with the sale , they was quick getting my house on the market , to which delight it sold within 24 hours of it being on the market !! Communication & service was fantastic 10/10 👏

Nathan · 6 February 2026

★★★★★ 1/5

Trustpilot

Process factory estate agents - AVOID!

I have kept this purely factual and the below is all a true reflection of my own experience. For me, the best bit about my experience with Miller Metcalfe has been not having to deal with them since. Positives: good sales pitch and staff always polite with me. Photographer friendly and professional. The sign went up and was taken away quickly when requested. Negatives: 1. People in the office very rarely called back despite saying they would on numerous occasions. Sometimes waited all day for nothing. 2. A process factory method of dealing with people, no personal touch or knowledge of individual properties/cases 3. One estate agent totally messaged up a viewing by posting the key back through our letter box before the second viewer had arrived leaving them stood there waiting for us to come with another key. Unprofessional and embarrassing. 4. They very rarely replied to either phone calls or emails. 5. In 6 months we had 5 viewers. After switching estate agents we had 14 viewers and sold. 6. The initial experience of the full conveyancing package offered was fraught with issues to the extent I refused to sign due to suspicious figures and a lack of willingness to change them. 7. When I sent a complaint email to the Branch Manager I didn’t even get a response. After phoning and flagging it all the girl said was if you want to leave we’ll send you a £100 invoice for the leaving fee. 8. Nobody asked for any information about our property to do a proper viewing so we did them ourselves as we had no faith that they actually would sell due to not knowing anything about things like the boiler, work carried out or warranties etc. 9. Perhaps the worst bit is that viewers told us numerous times that they had contacted Miller Metcalfe for viewings and initially been ignored so had to persist. This then suggests that we most likely lost other potential viewers that they didn’t deal with properly. 10. Despite all of the above, they are one of the more pricey estate agents in comparison to more local ones including the one we moved to after Miller Metcalfe.

Jonathan · 1 May 2025

★★★★★ 5/5

Trustpilot

Roxy was really helpful and always very…

Roxy was really helpful and always very friendly. She was really communicative !

Luisa · 28 October 2025

★★★★★ 5/5

Google

All the staff at Miller Metcalfe - Harwood were very friendly and helpful throughout the whole process of selling my Grandma's house. Everything went smoothly and the MM- Harwood team moved things along quickly and kept me informed every step of the way. They had been recommended to me by a work colleague and I would definitely recommend them to others. Keep up the good work!!! :)

Katie · 17 June 2023

★★★★★ 5/5

Google

All the staff here were very friendly, and a huge thank you to both Rebecca and Emma who kept my Father-in-laws sale on track. Calls were always returned and progress updates done weekly. Thank you so much for all the work you put in. He is now a very happy man. Diane

Lawrence · 22 May 2024