Miller Metcalfe Bolton reviews

★★★★★ 5/5

Google

All the staff at Miller Metcalfe - Harwood were very friendly and helpful throughout the whole process of selling my Grandma's house. Everything went smoothly and the MM- Harwood team moved things along quickly and kept me informed every step of the way. They had been recommended to me by a work colleague and I would definitely recommend them to others. Keep up the good work!!! :)

Katie · 22 May 2023

★★★★★ 5/5

Trustpilot

Roxanna was incredibly helpful…

Roxanna was incredibly helpful throughout the process. i couldn't recommend Miller Metcalfe and Roxanna any more than this.

Ben · 21 August 2025

★★★★★ 2/5

Trustpilot

Poor value for money

After valuing our property considerably higher than the local competition, I was very happy when the property sold in 4 day for asking price. The market was red hot however, but still I cannot complain about that aspect. All the viewings were conducted by myself, which was my choice, as I was working from home at the time. Our house sold in 4 days for asking price. Overall, aside from a few small issues with inaccurate floorplans, Miller Metcalfe did a good job of creating the listing on Rightmove and arranging the viewings, 4 in total. As we were purchasing a new-build, and were in a small chain, the purchasing process proved to be incredibly stressful, due to the fact our developer was pressuring us to exchange and there were issues in the chain that needed to be ironed out. Throughout this Miller Metcalfe did the bare minimum and ended up being of very little help at all. I'd hoped that as less effort was required from them in the early stages of the sale, I would have perhaps been compensated by extra effort thought-out the conveyancing process. That was not the case. I had other parties in the process complain to me about their lack of cooperation and had to constantly chase for updates, often being promised a call back, but never receiving one. At one point when our purchase was under threat due to lack of progress my case handler went on holiday and failed to update a colleague of the deadlines we faced. A very blasè approach to managing what, for us, was a super stressful situation. They were of zero use in the last 6 weeks of the sale process. If, on the off chance, they did call, it was to provide me with useless, out of date information, as they basically had no idea where the process was up to. If you’re looking for an estate agent to just sell your house, then they are ok. If you’re looking for an estate agent that will also proactively assist during the conveyancing process and provide you with updates then forget it. As they were considerably more expensive than the local competition I’d negotiated a lower fee. However, I feel this resulted in me receiving a substandard level of service. Overall I’d say they represent incredibly poor value for money. After emailing one of the directors asking exactly what I was paying for, and not receiving a reply, it told me everything I needed to know about Miller Metcalfe. Avoid.

Tom · 29 September 2021

★★★★★ 5/5

Trustpilot

I’ve been meaning to leave this review…

I’ve been meaning to leave this review for a while now; such was the impression that was made. I just have an awful memory so my apologies for that! Primarily we dealt with Paige from Miller Metcalfe Bolton on a rental property that we showed great interest in. She would call and provide regular updates on the property and the application process, and was always on hand and helpful whenever I needed to call and further mither the poor girl. I’d say we couldn’t have asked for more from her. Now we have our home, and we’re happy and settled! Thanks guys! Andrew

Anderooo · 20 July 2021

★★★★★ 5/5

Google

I had a fantastic experience with Chelsea at Miller Metcalfe. Communication has been excellent throughout the entire process, always available to answer questions and keeping me fully informed at every stage. Professional, friendly, and genuinely supportive, they made everything feel straightforward and stress-free.

Vicky · 17 February 2026

★★★★★ 5/5

Trustpilot

Great all round experience just…

Great all round experience just purchased a property via miller metcalfe and dealt with Carol who was very professional throughout the process. We were new to the area and Carol was very knowledgeable about the local area and answered all our questions and concerns

Paul · 27 July 2024

★★★★★ 5/5

Trustpilot

I’d like to thank all the staff at…

I’d like to thank all the staff at Harwood Branch for their outstanding service. They sold my property and helped me purchase my new one, and the entire team was amazing throughout. They kept me fully updated at every stage of the process and made everything feel smooth and stress‑free. I truly appreciate all their hard work

M · 5 July 2026

★★★★★ 5/5

Google

The team at Miller Metcalfe have been kind and patient throughout the business of house buying, thanks to all the team. Gordon & Madeleine Davies

Gordon · 9 June 2026

★★★★★ 1/5

Trustpilot

Rented accommodation - not impressed

Recently finished our tenancy. Poor communication and a particular member of staff who was very rude and had a bad attitude. Viewings happened whilst we were at work without us knowing prior and a proper apology not even given, the inventory did not get updated (even after sending 5 emails and receiving a confirmation that they had been updated), total lack of communication, told multiple times that information had been passed on to find out that it never had...misleading. Lack of even wanting to help even with simple things such as asking for an email to sort out an issue. Was told multiple times “no can’t help”. Was only until I pressed further and reminded them of their incompetence that they managed to get an email. It was nearing painful to come and get somebody out and look at a bad leak, which was affecting the whole of the house. There were still jobs that were agreed to be completed when we first moved, that had not even been looked at a year and a half later. The only time they were efficient was when they wanted our money. I would never rent again from Miller Metcalfe, due to the lack of care and consideration that we felt from individual staff.

Unnamed · 14 November 2019

★★★★★ 5/5

Google

Great initial impression from my interactions with Sam at Miller Metcalfe in Bradshaw. My mum’s house sale has some complexities but these are all being smoothed over by the team. We feel supported and in safe hands. Well managed hand off to conveyancers as well.

Paul · 14 December 2025

★★★★★ 5/5

Trustpilot

Outstanding from start to finish Carole…

Outstanding from start to finish Carole Green and her team are just amazing at what they do nothing is ever too much trouble. The communication is next to non definitely the company to use when dealing with selling and buying ! Thanks guys for everything you have done xx

Lee-anne · 1 December 2023

★★★★★ 5/5

Google

Sam has been great, she's made the whole process of putting our house on the market easy and stress free.

Jane · 28 March 2025

★★★★★ 4/5

Trustpilot

Brilliant Staff

Staff at Miller Metcalfe Culcheth have been soo welcoming and helpful, always pick up the phone/emails so quickly. Carol is helping me through a first time buyers mortgage and I feel so comfortable with the process.

Rosie · 30 July 2024

★★★★★ 5/5

Trustpilot

Miller Metcalfe helped at every stage of our sale and purchase.

We had a quick sale but a long and protracted 9 months of a long sales chain. Helen, Carol and Katie of Miller Metcalfe in Culcheth guided us through it step by step supporting us all the way.

David · 22 January 2026

★★★★★ 5/5

Google

I am selling my mums house and the service and treatment by Miller Metcalfe, Samantha in particular, as she is dealing with the sale, has been exceptional and she has made the process so easy for me, she has gone through everything on details and is always on hand if I need to speak to her

Julie · 15 July 2025

★★★★★ 5/5

Trustpilot

Miller Metcalfe Were First Class

Miller Metcalfe were first class, with my house sale, from start to finish, they kept me informed/up to date, every step of the way, the staff are very kind and approachable and the Manager, Amy, is very professional/ knowledgeable, I would definitely recommend them

Consumer · 12 November 2025

★★★★★ 5/5

Trustpilot

Sale

The whole process has been stress free my home was sold within 24hrs with excellent service and constant contact from roxy and amy.would definatly recommend miller metcalfe bury.

Jay · 24 March 2026

★★★★★ 5/5

Google

Thank you for your time and hard work! I couldn't even imagine that it would be possible to sell a house in 3 days. SAM, thank you for the evaluation of the house and moral support. I recommend this agency, they work quickly and professionally.

Kristina · 7 October 2025

★★★★★ 5/5

Trustpilot

Best in Culcheth (if not Warrington)

After a few misfires, we dropped lucky with Clare & team. From the early very professional survey visit to the final pushing the chain to get the sale through, we were in good hands AND there was a pandemic on plus the madness of the stamp duty holiday. You were friendly & approachable, committed & dogged & always professional. We are very glad we chose you!!

Mr · 23 June 2021

★★★★★ 5/5

Google

Darine and the team at Miller Metcalfe Harwood have been incredibly helpful and supportive in the purchase process for us. Great communication throughout, would not hesitate to use their services in the future.

Gareth · 22 May 2024

★★★★★ 5/5

Google

I don’t wish to pick anyone out specially because the whole team were brilliant, ours was a different sale due to the length of the chain but they kept us informed all the way through the sale and if it wasn’t for the staff constantly checking with the others in the chain we feel it would have taken a lot longer, they also negotiated a better price for us which is brilliant news. Many thanks to all of the Harwood branch you did us proud . Neil Bradshaw.

Neil · 22 May 2024

★★★★★ 5/5

Google

I cant thank sam enough for the amazing job she has done for us so far, the customer service is by far the best with miller metcalfe.

Nicki · 17 February 2026

★★★★★ 5/5

Google

Sold my house with Miller Metcalfe and the service that was provided was amazing. Was kept well informed and they helped with any enquires that I had. Overall great service.

Lorraine · 22 May 2024

★★★★★ 5/5

Google

We lost our uncle last year and had to sell his house. Darine and the team at Miller metcalfe went above and beyond to ensure the house was sold and kept us in the loop every step of the way...cannot recommend them highly enough..when I sell my house will definitely be using the estate agency....xx

Sarah · 22 May 2022