Trusted Agent profile · Bolton

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Miller Metcalfe Bolton reviews

4.3

★★★★★ Great

277 reviews across 2 platforms

87a Lea Gate, Harwood, Bolton, BL2 4BQ

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Miller Metcalfe's office in Bolton, at 87a Lea Gate, is rated 4.3 out of 5 across 277 reviews on two platforms, including 145 Google reviews rated 4.7.

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4.7 / 5

145

Reviews on Google

This office

Trustpilot logo

132

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bolton office, from every platform, shown as written. First names only.

5/5

Google

I recently completed the purchase of a house with miller metcalfe harwood and the communication and service was excellent.

Hassan · 20 March 2026

Agent replied · 17 April 2026

Hello, thank you for your review of our team. It is greatly appreciated!

5/5

Trustpilot

Thanks to Carol

Thanks to Carol for her assistance and expertise during our transaction, i would have no hesitation in recommending, many thanks, Neil

Neil · 30 August 2024

Agent replied · 24 December 2024

Hello, thank you for your review of our team. It is greatly appreciated!

5/5

Google

Despite a very long and drawn out house sale, Danielle and the team came good in the end and we finally moved a couple of weeks ago. Danielle went beyond what you would expect, to make sure everything went ahead as planned. I would also like to mention Beth who also played her part. Many thanks from me.

Philip · 22 May 2021

Agent replied · 16 June 2024

Hello Philip, thank you for your review of our Harwood branch! :)

1/5

Trustpilot

Miller Metcalfe Swinton poor

Miller Metcalfe Swinton poor. Sales pitch good, full of promises that never materialised. Promised better service than other agents, didn’t happen. Would only entertain viewers in proceedable position, didn’t happen. Feedback from one viewer we had after we had given notice to terminate contract, on site feedback ‘nothing they didn’t like about the property, just queries about Tree Preservation Orders’. It is a conservation area!! Viewer did say on arrival they had not been given property details and asked how much house was up for. Who views a house without knowing the price! Feedback next day ‘needs too much work for the price’. Question ‘what work?’ Purpose of feedback is surely to identify what can be done to improve property, not just going through the motions. Seemed like feedback was a process not constructive. Asked agent what extra can be done, house has new roof, double glazing, modern kitchen with granite worktops, modern bathrooms, new garage and carport. What extra can we do, no answer because they did not bother to ask the question. Don’t fall for sales hype, need to back that up with delivery.

K · 24 December 2023

Agent replied · 14 June 2024

Hello, we appreciate your feedback and apologise for any unmet expectations during your experience with our Worsley office. We want to clarify that our feedback process is designed to relay information provided by viewers. Unfortunately, we can only share feedback that has been conveyed to us during the follow up call and sometimes viewers are quite vague. We understand your concerns and are committed to addressing any internal communication gaps to enhance our services. If you have additional details to share or would like to discuss this further, please feel free to reach out to us directly. Thank you for bringing these matters to our attention. Thanks

1/5

Trustpilot

Miller Metcalfe Swinton poor

Miller Metcalfe Swinton poor. Sales pitch good, full of promises that never materialised. Promised better service than other agents, didn’t happen. Would only entertain viewers in proceedable position, didn’t happen. Feedback from one viewer we had after we had given notice to terminate contract, on site feedback ‘nothing they didn’t like about the property, just queries about Tree Preservation Orders’. It is a conservation area!! Viewer did say on arrival they had not been given property details and asked how much house was up for. Who views a house without knowing the price! Feedback next day ‘needs too much work for the price’. Question ‘what work?’ Purpose of feedback is surely to identify what can be done to improve property, not just going through the motions. Seemed like feedback was a process not constructive. Asked agent what extra can be done, house has new roof, double glazing, modern kitchen with granite worktops, modern bathrooms, new garage and carport. What extra can we do, no answer because they did not bother to ask the question. Don’t fall for sales hype, need to back that up with delivery.

KW · 24 December 2023

Agent replied · 4 October 2026

Hello, we appreciate your feedback and apologise for any unmet expectations during your experience with our Worsley office. We want to clarify that our feedback process is designed to relay information provided by viewers. Unfortunately, we can only share feedback that has been conveyed to us during the follow up call and sometimes viewers are quite vague. We understand your concerns and are committed to addressing any internal communication gaps to enhance our services. If you have additional details to share or would like to discuss this further, please feel free to reach out to us directly. Thank you for bringing these matters to our attention. Thanks

5/5

Google

Could not recommend Miller Metcalfe enough! Becky went above and beyond keeping us up to date during difficult personal circumstances and a challenging chain. Made the process so much easier. Thank you For all your hard work! Rick & Sarah

Rick · 22 May 2023

Agent replied · 16 June 2024

Hi Rick, thank you for your review of our Harwood team. It is greatly appreciated!

5/5

Trustpilot

Great experience highly recommended

We have used Miller Metcalf in the past and been a great experience. We have just recently sold our property and again great experience. The whole team are fantastic. Would definitely recommend and use in the future.

Rob · 3 September 2025

Agent replied · 11 May 2026

Hello, thank you for your review of our team. It is greatly appreciated!

5/5

Google

Miller metcalfe was very helpful, especially Darine who was dealing with our purchase of a property and chasing up the vendor get completed quickly as I am pregnant. Really appreciate everything she did for us and keeping us updated.

Megan · 22 May 2023

Agent replied · 16 June 2024

Hi Megan, thank you for your review of our Harwood team. It is greatly appreciated!

5/5

Google

Mandy and Aimee have been very helpful and professional in managing the sale of our flat in Horwich. The viewings were managed without any input from us and the flat was kept clean and tidy. They remained enthusiastic and supportive throughout. They have helped manage the solicitors to minimise delays. We're due to exchange contracts this week and complete next week. I would definitely recommend Miller Metcalfe.

Roger · 16 July 2024

Agent replied · 16 June 2024

Hello, thank you for your review of our team. It is greatly appreciated!

4/5

Trustpilot

…sale of late mother's house

Our sales consultant Amy Williams was always at the end of the phone to provide updates on the recent sale of my late mother's property and she made the process a little less upsetting than it already was She was professional throughout and able to give guidance in regards to other matters such as probate etc Thanks Amy for your help

Debra · 28 November 2023

5/5

Google

I have personally used Miller Metcalfe to buy my house originally back in 2015 and then to sell the same house in 2022. The staff at each step were so helpful as they guided me through the stages. Any questions I had or reassurances I need were taken care of and questions quickly answered. If you are considering them as your estate agent I definitely recommend. Danielle who I dealed with directly during the selling process went and above and beyond to ensure the selling of my house went through smoothly. The team are all wonderful and have so much experience.

Alyson · 16 September 2023

Agent replied · 16 June 2024

Hi Alyson, thank you for your review of our Harwood Branch. It is greatly appreciated!

5/5

Google

5* all the way! From start to finish the experience with Miller Metcalfe was second to none! Their dedication to selling our beautiful family home of nearly 40 years was empathetic, personalised and most importantly honest. After 3 short weeks of our property being listed we had 4 viewings and we had an offer accepted after the first round of viewings....Textbook! If you are looking for an agent that puts their clients at the heart of what they do....look no further....Miller Metcalfe are the agents to use. Thank you so much for all your hard work Matt, Rebecca and Derine we will be eternally grateful for making a normally difficult process completely seamless.

Victoria · 16 September 2023

Agent replied · 16 June 2024

Hi Victoria, thank you for your review of our Harwood team. It is greatly appreciated!

5/5

Trustpilot

Highly Recommended!

Worsley branch are in a league of their own! Laura and Zoe couldn't do enough for us. Laura has kept us informed and updated throughout the process. Our house Purchase was completed within one month, Laura has tried her best to keep everything moving to make sure process goes smoothly. Highly recommend, they're the best!

Ahti · 30 September 2020

Agent replied · 14 June 2024

Hello, thank you for your review of our Worsley office! :)

5/5

Trustpilot

Miller Metcalfe Swinton Branch

Miller Metcalfe’s Swinton office did a great job selling our house. And in the last few weeks of the sale, manager Zoe was fantastic, dealing with the buyers and our solicitor to ensure completion to a very tight deadline. She saved us loads of work and stress. Great service. Thank you.

Steve · 9 July 2021

Agent replied · 14 June 2024

Hi Steve, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received a fantastic service from our dedicated team, delivering a professional and stress-free sale. Thank you for recommending Miller Metcalfe.

5/5

Google

I found the Miller Metcalfe team to be very helpful and proactive in helping me find a property, and guided me through the process afterwards.

Colleen · 14 November 2025

Agent replied · 13 January 2026

Hello, thank you for your review of our team. It is greatly appreciated!

5/5

Google

From start to finish Danielle at Miller Metcalfe Harwood has been a pleasure to deal with, a real shining light in a stressful process. If you want someone to really fight your corner and get things done look no further. Its a real shame you can only award 5 stars!

Matt · 22 May 2021

Agent replied · 16 June 2024

Hello Matt, thank you for your lovely review!

5/5

Google

Very happy with the team at the Harwood branch. Sam in particular was very professional and very helpful. Would recommend 100%

Paul · 16 December 2025

Agent replied · 13 January 2026

Hello, thank you for your review of our team. It is greatly appreciated!

5/5

Google

Updated regular, kept us informed very professional great service.

Matthew · 20 March 2026

Agent replied · 17 April 2026

Hello, thank you for your review of our team. It is greatly appreciated!

1/5

Trustpilot

Data breach AVOID

Avoid This Estate Agent, Data Breach and Poor Communication My friend was in the process of buying a house through this estate agent. While waiting for her solicitor to request further surveys due to damp issues identified in the initial report, the estate agent shared her address with the seller without consent. As a result, the seller showed up unannounced, late at night, with her husband and aggressively confronted my friend, questioning her decision to request another survey and insisting they would cover the cost to prevent her from backing out. My friend, a single woman, was left feeling intimidated on her own doorstep. Naturally, my friend decided to pull out of the purchase, but what’s worse is that the estate agent didn’t even acknowledge her complaint. This situation was frightening and completely unacceptable. The lack of professionalism, poor communication, and disregard for personal privacy is alarming. I would strongly advise against using this company. Sharing private information without consent is appalling.

Sarah · 10 January 2025

5/5

Google

Thank you to Daniela, Becky and their team for helping me and guiding me through my move . They gave me the best advise . Everything ran smoothly. Always helpful and friendly . I wouldn’t use any other estate agent.

Pam · 22 May 2022

Agent replied · 16 June 2024

Hi Pam, thank you for taking the time to leave your feedback, it is greatly appreciated. We always strive at Miller Metcalfe to deliver a professional and friendly service and we are pleased that we have met with your expectations. We … More

5/5

Google

I recently sold my property with miller metcalfe Harwood and the service was second to none. Beth was our main contact and she handled the sale amazingly from start to finish. We had contact with the majority of the team throughout the sale …

Adam · 8 October 2021

Agent replied · 16 June 2024

Hi Adam, thank you for your excellent feedback and for taking the time to right the review, it is greatly appreciated by everyone here at Miller Metcalfe. We wish you all the best in your new home.

5/5

Google

The Miller Metcalfe Harwood team were of Great assistance throughout the sale's process. All of the members of the Harwood team updated me frequently from the initial stages to the later stages, which I appreciated. I would like to wish all the members of the Miller Metcalfe team all the best for the future.

Alastair · 16 September 2024

Agent replied · 16 June 2024

Hello, thank you for your review of our team. It is greatly appreciated!

5/5

Google

Sam came to give us a valuation of my mums house. She was very understanding and considerate. She was informative and reassuring and helped us every step of the way

Deena · 15 July 2025

Agent replied · 15 May 2026

Hello, thank you for your review of our team. It is greatly appreciated!

5/5

Trustpilot

great service from start to finish with…

great service from start to finish with the sale of my property. i've used other companies in the past and this one is by far the best i've come across. always kept up to date, very professional. chloe was the case handler but had dealings with zoe and carl also from swinton branch and cannot recommend these guys enough. i dont believe the sale would have progressed as it did if those mentioned here hadnt done what they did and kept everyone in the loop at all stages.

Danny · 14 December 2022

Agent replied · 14 June 2024

Hi Danny, thank you for your review of our Swinton team. It is greatly appreciated!

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