Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAll the staff were really helpful especially Danielle who really pushed to get the sale through and kept us informed all through the process. Thanks again.
Andy.
Andy · 22 May 2022
Agent replied · 16 June 2024
Hi Andy, thanks for taking the time to leave your feedback and 5 star rating, it's greatly appreciated. We are very pleased to learn that you received a helpful and professional service and kept informed throughout the process. We will of course, pass on your special thanks to Danielle. Best wishes, Miller Metcalfe.
★★★★★ 5/5
GoogleThe staff at the Harwood branch brilliantly progressed a sale at above the asking price to conclusion. I was remote from the property and without a vehicle for a time so they kindly organised regular security visits there until I was mobile again. Great service and professional sales progression.
Jon · 22 May 2024
Agent replied · 16 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleVery helpful and professional
Craig · 14 December 2025
Agent replied · 13 January 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleSamantha from Miller Metcalfe as been brilliant, taken all the stress and anxiety out of selling a property, photo's were brilliant, she is so caring and understanding
Paul · 5 April 2025
Agent replied · 25 April 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleGreat experience with Miller Metcalfe! All the staff have been very helpful and accommodating from the very start of getting my property valued to getting it under offer.
Aimee especially has been brilliant with keeping me up to date with everything 🫶
Massive thanks!
Lauren · 16 July 2024
Agent replied · 16 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 1/5
TrustpilotSo unprofessional
So unprofessional! Originally told us earliest availability was 6 days away. When I called back to confirm (after me and my partner booking time off work) I was informed there was an appointment tomorrow at 12. We both then booked more time off work and confirmed the appointment with Amy. Fast forward to today at 12 and we had to call to see where everyone was we were told our appointment was 11:15. We didn’t get an appointment confirmation because Amy took my email down wrong and we didn’t get a phone call because the agent was older and didn’t want to call us to see where we were on her mobile. When I asked if they couldn’t do the appointment now as we’ve taken time off work and traveled a long way we were told ‘HE has already left and is now in Bury’ but when I asked about the phone call I was told ‘ the agent is an older lady and didn’t want to use her mobile for a business call’. Really don’t know how Amy still has a job as she’s just lost you a lot of business. Contradicted herself repeatedly and can’t even take down an email address.
Misha · 26 February 2021
Agent replied · 14 June 2024
Dear Ms Graham,
Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe.
We are sorry to learn of the frustrating and disappointing service that you received. It does appear from your comments that there was some confusion over the appointment time which I agree, could have been rectified if you had received an email confirmation from ourselves.
Please be assured that we will look into your complaint and carry out a thorough investigation and respond shortly with our findings.
Best wishes,
Miller Metcalfe
Dear Ms Graham,
Having now spoken with the Manager, we understand that a direct email from yourself was sent to the Branch and in return, the Branch contacted you by phone with their apologies for the misunderstanding and inconvenience caused, which was accepted.
At Miller Metcalfe we do strive to deliver an excellent customer service and we sincerely apologise that we fell short on this occasion.
Kindest regards,
Miller Metcalfe
★★★★★ 5/5
GoogleRebecca recently helped me with a property I made an offer on, she was very thorough, quick to respond with any queries I had, she also gave me updates frequently, which was very beneficial for a first time buyer, would highly recommend and can’t thank her enough.
Terrill · 22 May 2024
Agent replied · 16 June 2024
Hello, thank you for your review of our Harwood team. It is greatly appreciated!
★★★★★ 5/5
GoogleThis is the second time I have purchased a property through Miller Metcalfe, (harwood). The staff have been extremely helpful on both occasions and I would highly recommend. Every time I have had a question to ask, they have responded to my emails, very quickly or return voicemails. Greta service!
Dan · 25 March 2024
Agent replied · 16 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 1/5
TrustpilotShocking customer service
Shocking customer service. We went to view a property and were kept waiting outside in the pouring rain.
After 5 mins of waiting outside. I asked the estate agent who was conducting the viewing to just wait in the car.
No apologies for running late, no wanting to make us feel welcomed or valued .
We turned and left without viewing the property. We both felt that we didn’t want anything to do with MM if that’s the way they treat potential buyers.
Rude , unwelcoming and couldn’t care less was the impression we have and will definitely not be ever using MM to buy or sell with !
** in answer to your Reply:
All of what you state is correct.
It was the uninviting and less then helpful attitude of your agent.
She was far from apologetic nor was she welcoming !
And the fact that no one contacted us as a matter of courtesy to say that the viewings were running late coupled with what both my wife and I felt was very rude.
It’s not acceptable to have that attitude to prospective buyers
Your apology is far from that! and I feel that you are simply paying lip service .
You did indeed fall short and in the light of this pathetic excuse for an apology
Did no one ever explain that putting “ I am sorry that you feel “ which precedes an apology Is NOT in any way a meaningful apology .
The manner in which MM has approached my complaint has been very shabby and I will NEVER do business with such a company whose customer care is so woefully lacking in genuineness and warmth.
Benedict · 20 January 2021
Agent replied · 14 June 2024
Dear Mr Walker,
Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe.
I am sorry to learn that we well fell short of your expectations. Our team do make every effort to promote a first class service and endeavour to make all our customers feel welcomed and valued.
Please be assured that we will look into your complaint and carry out a thorough investigation and respond shortly with our findings.
Best wishes,
Miller Metcalfe
Dear Mr Walker,
Further to your feedback I have now had the opportunity to investigate your complaint and I outline my findings below.
As I understand, 3 separate viewings were arranged at the property by appointment only and an allotted time was given for your viewing at 14:30 pm. On your arrival, our agent greeted and introduced herself and explained that a client was currently in the property and just finishing their viewing and as such, due to the Covid-19 Government guideline restrictions, we were unable to grant you access to the property until the previous client had left. Our agent advised that if you wished to wait in your vehicle, due to the weather conditions, that she would be happy to come and find you. The previous viewing completed in 5 minutes and as promised, our Agent came to find you but as she reached the vehicle you drove off.
Unfortunately, on occasion, viewings can over-run in particular during these difficult times when extra precautions are required to ensure the safety of everyone involved and must be our first consideration and priority. Please be assured that we always endeavour to make every effort to ensure that block viewings run as smoothly as possible and allow additional time in between bookings to accommodate circumstances which are out of our control. Thankfully, the delay was of a short duration with a waiting time of 5 minutes.
I am sorry that you felt disappointed in the service you received and as a result, left without wishing to view the property. I can confirm that the agent who greeted you is a long-serving member of staff and well respected within the Company and industry and I have been assured that an apology was expressed during your greeting along with a follow up call from the Branch with a further apology.
We always strive to deliver a high standard of service to our clients and I am sorry that you felt that we did not meet with your expectations.
Kindest regards,
Miller Metcalfe
★★★★★ 2/5
TrustpilotChoose someone else
I had a property up for sale with them for 6 months, I only had 6 viewings in that time.
It's a bloody nice house and once I changed my estate agent it sold within 3 weeks.
I'm giving 2 stars as the staff in that particular branch were very communicative and lovely to deal with but as a service to sell your house I would not recommend them.
Helen · 20 October 2024
★★★★★ 1/5
TrustpilotAvoid
Would happily give this estate agent a zero review if it was possible.
Chris · 24 May 2026
★★★★★ 5/5
TrustpilotFriendly and professional staff
Matt · 12 November 2025
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotI just want to say that Amy is…
I just want to say that Amy is absolutely fantastic and her efforts are greatly appreciated.
Lance · 1 February 2023
Agent replied · 14 June 2024
Hi Lance, thank you for your review of our Lettings Manager Amy. It is greatly appreciated!
★★★★★ 1/5
GoogleDoesn’t even deserve one star, offer accepted, proof of funds and mortgage in principle sent over, they carried on doing viewings and rang me and tried to get me in a bidding war, avoid them at all costs, bad practice by an estate agent
Nic · 15 August 2025
★★★★★ 5/5
TrustpilotBrilliant Service
Brilliant Service - thanks to the team and to Roxanne
Dawn · 2 September 2025
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotReally easy process
Really easy process, Paige was amazing and answered all the questions I had, and there was a lot! lol Thank you for everything :-)
Charlotte · 31 January 2022
Agent replied · 14 June 2024
Hi Charlotte, thank you for your review of our lettings department!
★★★★★ 5/5
GoogleVery good service and friendly staff
Alan · 7 October 2025
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleI cannot praise Miller Metcalfe enough. Even if my main contact wasn't in the office, whoever I spoke to went out of their way to help. I felt in very safe and professional hands - I was particularly impressed with how my main contact there would ring me, the vendors and both sets of solicitors weekly to ensure everything was moving as it should be. Very deserved 5 stars
Hazel · 22 May 2022
Agent replied · 16 June 2024
Hi Hazel, thank you for taking the time to leave our Harwood team a 5 star review, it is greatly appreciated!
★★★★★ 5/5
TrustpilotExcellent service throughout from…
Excellent service throughout from valuation until final sale .
Mark · 29 August 2025
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotStress free purchase.
Bought a house recently via the Warrington office .
We found the staff easy to deal with, Carole checked in with us regularly throughout the sale and always returned calls when she promised.
Stress free purchase.
Helen · 29 August 2024
Agent replied · 24 December 2024
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotExcellent communication and assistance
Excellent communication and assistance throughout the purchase
Dave · 26 August 2025
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleVery proactive and professional in meeting customers’ needs.
Ogefere · 15 August 2025
Agent replied · 15 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotWould recommend Miller Metcalfe…
We put our trust with Miller Metcalfe to sell our house. They were diligent and 'on it' throughout. Once we had a buyer Amy in the sales team looked after us and she was simply amazing! She ensured to keep us up to date as well as keeping both parties' solicitors on their toes. Really pleased we used Miller Metcalfe.
Bhavna · 28 November 2022
Agent replied · 14 June 2024
Hi Bhavna, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleVery helpful and friendly staff. Would highly recommend
Andy · 27 July 2025
Agent replied · 24 August 2025
Hello, thank you for your review of our team. It is greatly appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
