Miller Metcalfe Bolton reviews

★★★★★ 1/5

Google

Shocking practice from this estate agent. Accept offers in writing, have proof of funds, say they wont do more viewings. Then go on to do more viewings and accept other offers and try to create bidding wars! Totally unethical practice!

Marcella · 25 July 2025

★★★★★ 1/5

Trustpilot

Proceed at your own risk especially if…

Proceed at your own risk especially if you buy their conveyancing package. They take no ownership of any problems once they have your signature. The branch manager at Culcheth does not support her staff. She’s too busy out on appointments. Myself and my buyer got the sale of the property over the line - no one else. Sales agents go on holiday - no handover - I knew more about what was happening than they did and before they did. Their conveyancing packages are a joke. Despite the fact that we nearly lost the sale, the conveyancing company had to sack their senior solicitor who handled part of the sale - they still continue to sell conveyancing packages. Feel sorry for the sales agents who have to deal with upset sellers and buyers. Not sure what they did for their money. They created a monster and elongated the sale to the point our buyer had to get a mortgage offer extension and we eventually completed on the day his mortgage offer would have run out! Will never use them again or recommend using them.

Helen · 17 October 2023

★★★★★ 3/5

Trustpilot

Made a number of calls spoke to a…

Made a number of calls spoke to a number of people to make it clear why I wanted a property valuation. It took them days to decline saying they could not legally value as I wasn’t the owner. Wrong in law!!

Andrew · 1 July 2025

★★★★★ 5/5

Trustpilot

Having worked with Miller Metcalfe…

Having worked with Miller Metcalfe Bolton on several properties over the last 12 months each time they have provide me not only 5* service but I genuinely trust them with my business. Both Amy and Karen are superstars and over the course of 3 sales kept me in touch at all times as well as pushing the sales through with the buyers. Literally wouldn’t use anyone else. Thank you ladies.

Jamie · 25 March 2021

★★★★★ 5/5

Trustpilot

Just used Miller Metcalfe Culcheth…

Just used Miller Metcalfe Culcheth branch to sell our house. From start to finish the staff couldn’t do enough for us. Carol Green our sales negotiator kept us informed at every stage and went out of her way more than once to help the process progress. I cannot thank her enough. Excellent service.

Sue · 28 April 2023

★★★★★ 5/5

Google

Excellent attentive staff at the Harwood branch, always patient and accommodating, especially Beth who dealt with our recent house move.

Rhona · 22 May 2021

★★★★★ 5/5

Google

We purchased a property through Miller Metcalfe. They helped with the entire process, ringing us weekly with updates. Chasing solicitors, moving things along and just generally a fantastic agent. I would highly recommend using them and when the time comes to selling our house I wouldn’t hesitate in choosing them as the agents to act for us.

Kyle · 23 September 2022

★★★★★ 5/5

Google

Really happy with the staff who were always available for questions and queries .Supportive in every way taking down any stress . I would definitely recommend them .Well done Miller Metcalfe Harwood ... Val

Val · 22 May 2024

★★★★★ 1/5

Trustpilot

Where to start?

Where to start? At the top we think because that is where the aggression came from. The "Sales Director" of the Harwood branch is rude, aggressive, arrogant. I could go on but what is the point. We will never, hopefully, have to deal with this company again.

Jan · 7 August 2023

★★★★★ 1/5

Trustpilot

This is the worst agency I have been with.…

This is the worst agency I have been with. They made me homeless just after having a baby, I have 2 older children also. The stress they caused me resulted in my baby being born early and my mental health taking a decline. I feel I'm at rock bottom and now they want to charge me for the property to be fully fixed up even though it was never in a good standard to begin with. I reported mould in the living room and got told to "let it dry" it then travel upstairs into the master bedroom and made all of us sick for months. I feel I have been scammed based on my young age and being a single mum living on my own. I am sueing Miller metcalfe for making me suicidal.

Laura · 23 June 2023

★★★★★ 2/5

Trustpilot

Sales not Service

Being a single mum with 2 excitable dogs the thought of selling my home was daunting. But I met Miller Metcalfe at another viewing and was instantly put at ease. The team came to visit my home and talked me through the process thoroughly. They explained the market to me and valued it accordingly to ensure I received the best possible price. The team kept their promise of assisted viewings so that I could take my dogs out of the property to allow guests to look around in peace and quiet. Chloe has kept me up to date every step of the way, providing clear and detailed feedback from each viewing. And I could trust Don and Karl to deliver a professional service each time. Unfortunately the experience after an offer accepted was not of the same quality. The priority became the Buyer and their duty of care towards me (their actual client) was long forgotten. I’m now in thousands of pounds worth of debt for a sale that did not go through. My buyer was in the driving seat with full pressure from Miller Metcalfe on me to meet their demands. Move dates were pushed back on the day of exchange for reasons that should have been identified a lot earlier (proof of funds for example or checking in with the rest of the chain). Which meant my legal fees rose dramatically. The legal company being one that Miller Metcalfe recommended. Promises of being copied into email chains that didn’t exist, continuously being told people were unable to take my call but then miraculously when I asked to hold they became available. They have not once accepted accountability for their part in this and have blamed everyone else. Not one apology has been received from them. I have now been forced into using a cash buying company at a ridiculously low offer just to be able to secure my new home where my deposit was at risk. I would not recommend

Claire · 12 May 2023

★★★★★ 5/5

Trustpilot

Paige was excellent

Paige was excellent, patient, helpful and sympathetic. Cannot thank her enough.

CHRISTOPHER · 12 December 2021

★★★★★ 1/5

Trustpilot

Horrendous service to buy a house

Unfortunately I am interested in a house on their books, trying to get them to put forward the offer and let their vendor reply to the offer has been awful, they have put so many obstacles in the way I am having to now look at other properties as I can't wait for them to decide when and if the vendor can respond

Mrs · 9 March 2021

★★★★★ 1/5

Trustpilot

Gazumper encouraging branch.

After previously using the Horwich branch and receiving phenomenal customer service from Aimee and her colleagues I had the worse experience from their town centre office. Unfortunately this branch actively encourage gazumping. The house I purchased went to best and final offers and mine was the winning bid. It took this branch two days to tell me I was the winning bidder. Their excuse for it taking so long was that they had to contact all the other bidders first in case they wanted to increase their offers. They obviously don’t understand the concept of best and final offers! It took two days for me to find out as they prioritised the losing bidders first - unbelievable! I don’t normally leave reviews but after six months and numerous phone calls my for sale sign is still up! Good luck speaking to anybody at this office too as they very rarely answer the phone. I would still love for somebody to come and take this board down.

Neil · 3 March 2023

★★★★★ 5/5

Trustpilot

Amy was absolutely amazing when we…

Amy was absolutely amazing when we bought our apartment. She went above and beyond helping us and I don't know how we could have managed without her help. She is cheerful and kept us informed every step of the way. Miller Metcalfe have got an excellent employee in Amy.

SUSAN · 1 May 2020

★★★★★ 2/5

Trustpilot

Exercise Caution with the package you buy.

I marked a 2 for this review as despite selling my property, they are associated with Conveyancing Experts and are selling a combined package of estate agency and convenyancing. This is what brought the score down. By all means use Miller Metcalf, but I would recommend that you DO NOT buying their conveyancing service. It will leave you stressed and potentially in breach of contract just like our buyers - we now have a post sale mess to sort out!!!

Personal · 14 November 2022

★★★★★ 5/5

Trustpilot

I have now used miller metclafe bolton…

I have now used miller metclafe bolton as a buyer and for them to find me a tenant,and on both occasions the service was great would highly recommend,Kylie helped with the buying process and kept me up to date and Amy found me great tenants within 2 weeks thanks again.

Ross · 23 August 2022

★★★★★ 5/5

Google

We have just completed on our dream home, and the whole team at Miller Metcalfe Harwood, and Beth in particular, have been fantastic. Really responsive and engaging, and so helpful throughout the process. We had a few bumps along the way, but the team helped with solicitors, buyers, and sellers to get us over the line. Thank you!

Anderson · 22 May 2021

★★★★★ 5/5

Google

My house sale took a while, however I was kept informed of progress by the team at Miller Metcalfe. Thank you for your help 😊 …

Joanne · 22 May 2024

★★★★★ 5/5

Google

Darine and all the team at Miller Metcalfe Harwood have been extremely helpful and efficient throughout the sale of my property. They have provided a first class service and I would be happy to recommend them to anyone.

Vince · 22 May 2023

★★★★★ 5/5

Trustpilot

Worsley branch are in a league of their…

Worsley branch are in a league of their own! Laura and Zoe couldn't do enough for us. Laura has kept us informed and updated throughout. Our house was listed and sold within 3 days. We had previously worked with another Worsley estate agent and it just highlighted how professional Miller Metcalfe are. Highly recommend, they're the best!

Shaheda · 16 September 2020

★★★★★ 5/5

Trustpilot

Happy house seller

Danielle has been in constant contact with updates for us. Very friendly, efficient and helpful throughout the process. Managed to sell our property swiftly and take new photos when I wasn't happy with the first set. Nothing was too much trouble.big thankyou to the miller metcalfe team

Susan · 31 March 2017

★★★★★ 5/5

Google

The staff , I particular Danielle and Becky, were fantastic. They always kept us in the picture, they chased Solicitors on our behalf and were always there at the end of the phone for any questions we threw at them. I could not recommend them highly enough.

Graham · 22 May 2022

★★★★★ 5/5

Google

Efficient and professional, but more importantly, in this day and age, considerate and caring about the customer! Selling my late mothers house was a big stress for me. The team at Harwood came out tops.

David · 22 May 2023