5/5
GoogleKatie from lettings was very helpful.She was quick to send information to me.The move went very smooth Many thanks
Agent replied · 18 July 2026
Hello, thank you for your review of our team. It is greatly appreciated!
Trusted Agent profile
Verified
Miller Metcalfe estate agents in Bolton and Bury
★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
Want Miller Metcalfe to help?
Send Miller Metcalfe a message.
Our offices
Miller Metcalfe's three offices, most reviewed first. Each has its own page.
- Miller Metcalfe Bolton (Burden House)Burden House, 2-10 Bradshawgate, BL1 1DG420 reviews · 284 on Google (4.7)16 in the last 90 days
- Miller Metcalfe Bury9-11 Market Street, BL9 0AH335 reviews · 203 on Google (4.6)29 in the last 90 days
- Miller Metcalfe Bolton (87a Lea Gate)87a Lea Gate, Harwood, BL2 4BQ278 reviews · 146 on Google (4.7)12 in the last 90 days
Awards
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Miller Metcalfe office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI have had such a great experience with Miller Metcalfe, we had the pleasure of having Katie dealing with our move and it's been a breeze, no issues, they have been fantastic with email responses and making sure the process goes through smoothly! Katie has made this whole process (which can be very stressful) very easy and stressfree meaning we can enjoy the move just that bit more! Thank you again Katie!!
Agent replied · 18 July 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
TrustpilotI’d like to thank all the staff at…
I’d like to thank all the staff at Harwood Branch for their outstanding service. They sold my property and helped me purchase my new one, and the entire team was amazing throughout. They kept me fully updated at every stage of the process and made everything feel smooth and stress‑free. I truly appreciate all their hard work
5/5
GoogleKatie and Aimee and the team have been very helpful and the communication very clear. They kept us updated throughout the letting process and were always available for questions. No hesitation to recommend as an agent for lettings.
Agent replied · 25 June 2026
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
GoogleDo not use this estate agent. I was with the Bolton branch, they did well to get volume of viewers however many were not in the market to offer anywhere near the asking price. Mainly however we heard from our viewers that they were not able to contact the estate agent to book a viewing in. Many said they waited weeks. Further to this, when we had viewings they did not follow up, they only did their jobs when we rang up and asked for feedback which prompted them to reach out and gather feedback. When they conducted viewings they did not show every room in our house so didn’t try to sell the property. Buyers were actively asking for our number as they did not want to deal with the estate agents. We even had an offer which we knew about from email, no one from the estate agent followed up to see if we accepted. We had to ring them. Our concerns were voiced numerous times and nothing changed. We needed a quick sale to proceed as we had a property in mind, this did not happen due to their level of service and we have had to take our house off the market. They will sign you up very quickly and smoothly, then their service drops. Avoid this estate agents.
Agent replied · 2 June 2026
Hi Edward, we’re sorry to hear that you were disappointed with your experience and that we did not meet your expectations during your time with our Bolton team. We appreciate you taking the time to share your feedback, as this is certainly not the level of service we aim to provide. Communication and proactive follow-up are incredibly important throughout the selling process, so we’re disappointed to read that you felt unsupported and that your concerns were not resolved despite raising them. Following your review, we have investigated the points raised internally. While we understand your frustrations, we can confirm that the offer referenced was followed up with a phone call from our team after the email was sent. However, we appreciate that overall you did not feel the level of communication and service met your expectations. Your comments regarding viewing management, feedback communication and overall progression have been noted and will be reviewed further with the team. We understand how frustrating this experience must have been, particularly when you were hoping to secure a quick sale to progress with another property. We genuinely wish you all the best moving forward and thank you again for your feedback.
5/5
GoogleSold our house within a week in 2021. A very smooth process. I have to give praise to the photographer, who was meticulous and professional, produced excellent photographs. Didn't come in and start snapping away like others do, took his time and really brought out our home's best features. Thank you to the whole team from start to finish for making that side of our move stress free.
Agent replied · 22 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleThe team at Miller Metcalfe have been kind and patient throughout the business of house buying, thanks to all the team. Gordon & Madeleine Davies
Agent replied · 25 June 2026
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. I was with the Bolton branch, they did well to get volume of viewers however many were not in the market to offer anywhere near the asking price. Mainly however we heard from our viewers that they were not able to contact the estate agent to book a viewing in. Many said they waited weeks. Further to this, when we had viewings they did not follow up, they only did their jobs when we rang up and asked for feedback which prompted them to reach out and gather feedback. When they conducted viewings they did not show every room in our house so didn’t try to sell the property. Buyers were actively asking for our number as they did not want to deal with the estate agents. We even had an offer which we knew about from email, no one from the estate agent followed up to see if we accepted. We had to ring them. Our concerns were voiced numerous times and nothing changed. We needed a quick sale to proceed as we had a property in mind, this did not happen due to their level of service and we have had to take our house off the market. They will sign you up very quickly and smoothly, then their service drops. Avoid this estate agents. Additional to review following reply- the offer was followed up once at 5.32pm, however the day after it was not followed up at all until I called them in the afternoon (purposely waiting to see if they would follow up). The vendor actually contacted me directly as they could not get through to the estate agent. Do not believe the generic replies - Avoid this estate agents.
Agent replied · 2 June 2026
Hi Ed, we’re sorry to hear that you were disappointed with your experience and that we did not meet your expectations during your time with our Bolton team. We appreciate you taking the time to share your feedback, as this is certainly not the level of service we aim to provide. Communication and proactive follow-up are incredibly important throughout the selling process, so we’re disappointed to read that you felt unsupported and that your concerns were not resolved despite raising them. Following your review, we have investigated the points raised internally. While we understand your frustrations, we can confirm that the offer referenced was followed up with a phone call from our team after the email was sent. However, we appreciate that overall you did not feel the level of communication and service met your expectations. Your comments regarding viewing management, feedback communication and overall progression have been noted and will be reviewed further with the team. We understand how frustrating this experience must have been, particularly when you were hoping to secure a quick sale to progress with another property. We genuinely wish you all the best moving forward and thank you again for your feedback.
1/5
TrustpilotAvoid
Would happily give this estate agent a zero review if it was possible.
5/5
GoogleExcellent service. Very professional and fabulous communication. Aimee, Kay and Katie have been amazing throughout the process. Thanks to everyone for fantastic service.
Agent replied · 22 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleAmazing experience with miller metcalfe couldn't be any more happier. Katie Jones was amazing and available to speak me through anything I was having trouble with couldn't have asked for a better experience
Agent replied · 22 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleAmy was delightful, explained the selling process well. Extremely polite and considerate, she’s an asset to Miller Metcalfe!
Agent replied · 22 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
4/5
GoogleService is great . Aimee and Katie were professional. They handled the rental procedures smoothly . Highly recommended.
Agent replied · 22 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
3/5
GoogleIt was a good start but as time went on I felt it went off the boil. Lots of time wasters coming to view with no intention of buying, communication from Roxy and Thomason was great, as this lengthy period went on I emailed to take it off the market, this never happened, eventually a buyer was found and again a lengthy process of silence, we’d given up if I’m honest, then received a call to ask us to be out in one week, when I said this was impossible they asked Why? I then agreed personally with the buyers a reasonable date to vacate and complete. I did a lot of the negotiation myself. I do repeat though that Roxy & Thomason are a credit to your business
Agent replied · 7 May 2026
Hi Philip, thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear that Roxy and Thomason supported you well and made a positive impression. We’re sorry to hear that things felt inconsistent as your sale progressed, particularly around communication and the handling of your request to take the property off the market. We understand how frustrating that must have been and this isn’t the level of service we aim to provide. We’re pleased a buyer was ultimately found and that a completion date could be agreed that worked for you. Your feedback has been shared with the team so we can improve moving forward. Thank you again, and we wish you all the best for the future.
5/5
GoogleFirst class service from start to conclusion from both the valuation team and the sales service. Chelsea has kept me completely up to date with appointments and feedback from the viewings. I would be very happy to recommend the Miller Metcalfe team to future sellers.
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
3/5
GoogleThe service was excellent but they can’t keep your information safe, anyone can ask them about the information of sale and purchase.
Agent replied · 7 May 2026
Hi Rizwan, thank you for your feedback, we’re really pleased to hear you found the service excellent. We’re very concerned to read your comments regarding the handling of information, as protecting our clients’ data is something we take extremely seriously. We have strict procedures in place to ensure confidentiality at all times. We’d appreciate the opportunity to look into this further, so please contact us directly with more details and we can investigate this for you.
5/5
TrustpilotBuying a house with Miller Metcalf was…
Buying a house with Miller Metcalf was a great experience. All the staff were very helpful, quick to respond and take action, communication was excellent. When a lady left and a different staff member took over it was seamless. Big shout out to Katie who was in it with us from the start and was FABULOUS. Would definitely recommend.
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
3/5
TrustpilotA good start
It was a good start with Miller Metcalfe but as time went on the service deteriorated. Roxy and Thomason were great with communication but after a long process was asked by MM to exchange and vacate my home in a week, when I said that’s impossible I was asked why? I agreed with the buyers 3 weeks. Still a challenge but we did it.
Agent replied · 11 May 2026
Hi Philip, thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear that Roxy and Thomason supported you well and made a positive impression. We’re sorry to hear that things felt inconsistent as your sale progressed. We understand how frustrating that must have been and this isn’t the level of service we aim to provide. We’re pleased that a completion date could be agreed that worked for you. Your feedback has been shared with the team so we can improve moving forward. Thank you again, and we wish you all the best for the future.
5/5
GoogleAbsolutely amazing from start to finish Katie Jones was so nice and very professional in helping me get my rental property…Thanks again Katie you’re a star
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
4/5
GoogleKatie was very helpful whilst I was going through the process of renting and always got back to me as quick as possible. Thankyou.
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleI had a really positive experience with Miller Metcalfe Estate Agent Bolton, Katie Jones as an estate agent negotiator between myself and my landlord. From the very beginning, Katie was professional, approachable, and highly responsive. She took the time to understand my concerns and communicated everything clearly, which made the whole process far less stressful than I had expected. Thanks to Katie’s efforts, we were able to reach an agreement that I felt comfortable with, and the entire process was handled smoothly and efficiently. I would highly recommend her to anyone needing a reliable and skilled agent negotiator. Hassan Aroyehun
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleI would like to say a huge thank you to the team at Miller Metcalf. Everyone was so professional and no matter who picked up the phone, they knew all the details about my property. I was always able to get through to someone straight away and my house sold in a matter of weeks. Thanks to the Miller Metcalf team, I would 100% recommend them!
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleMy experience with Miller Metcalfe Estate Agents Bolton was a very awesome one of the team were respectful, patient, understanding and greatly professional. The responses were true to words and helpful. I'm happy to recommend them continuously, and keep up the good work
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
TrustpilotSale
The whole process has been stress free my home was sold within 24hrs with excellent service and constant contact from roxy and amy.would definatly recommend miller metcalfe bury.
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Miller Metcalfe
Which Miller Metcalfe office has the most reviews?
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
Where are the Miller Metcalfe offices?
The three Miller Metcalfe offices, by town:
- Bolton (87a Lea Gate): 87a Lea Gate, Harwood, Bolton, BL2 4BQ
- Bolton (Burden House): Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
- Bury: 9-11 Market Street, Bury, BL9 0AH
Has Miller Metcalfe won any awards?
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
Want Miller Metcalfe to help?
Send Miller Metcalfe a message.
