Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely shocking service from the…
Absolutely shocking service from the Harwood branch. Hounded is in terms of wanting an offer on the property, and constant demands for information once offer had been accepted, but once you need information from them that’s when the barriers are put up and all of a sudden they are not interested. Too busy trying to get a sale instead of providing the correct information and good customer service. Would not buy through them even if they had my dream home advertised! - the fact the evidence you provided to property redress was not factual there was no other outcome expected! Also this doesn’t stop your customer service being awful!
Clare · 25 August 2026
Agent replied · 26 August 2026
Hi Clare,
We’re sorry to hear that you remain unhappy with your experience, and we’re disappointed to read your comments regarding our Harwood branch.
We take complaints and concerns about our service seriously, which is why the matters you raised were fully reviewed through our internal complaints procedure and subsequently referred by yourself to The Property Redress Scheme for independent investigation. Following their review of the circumstances and information provided by both parties, they concluded that Miller Metcalfe had acted appropriately and did not uphold your complaint.
We appreciate that the process of purchasing a property can sometimes be frustrating, particularly when information is required from a number of different parties. Our team’s responsibility is to progress a sale effectively, which can involve requesting information and following up with buyers, sellers, solicitors and other parties throughout the transaction.
While we’re sorry that you feel your experience did not meet your expectations, we are satisfied that the matter has been independently reviewed and that our team acted appropriately throughout. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. I was with the Bolton branch, they did well to get volume of viewers however many were not in the market to offer anywhere near the asking price. Mainly however we heard from our viewers that they were not able to contact the estate agent to book a viewing in. Many said they waited weeks. Further to this, when we had viewings they did not follow up, they only did their jobs when we rang up and asked for feedback which prompted them to reach out and gather feedback. When they conducted viewings they did not show every room in our house so didn’t try to sell the property. Buyers were actively asking for our number as they did not want to deal with the estate agents. We even had an offer which we knew about from email, no one from the estate agent followed up to see if we accepted. We had to ring them. Our concerns were voiced numerous times and nothing changed. We needed a quick sale to proceed as we had a property in mind, this did not happen due to their level of service and we have had to take our house off the market. They will sign you up very quickly and smoothly, then their service drops. Avoid this estate agents.
Ed · 1 June 2026
Agent replied · 2 June 2026
Hi Ed, we’re sorry to hear that you were disappointed with your experience and that we did not meet your expectations during your time with our Bolton team.
We appreciate you taking the time to share your feedback, as this is certainly not the level of service we aim to provide. Communication and proactive follow-up are incredibly important throughout the selling process, so we’re disappointed to read that you felt unsupported and that your concerns were not resolved despite raising them.
Following your review, we have investigated the points raised internally. While we understand your frustrations, we can confirm that the offer referenced was followed up with a phone call from our team after the email was sent. However, we appreciate that overall you did not feel the level of communication and service met your expectations.
Your comments regarding viewing management, feedback communication and overall progression have been noted and will be reviewed further with the team.
We understand how frustrating this experience must have been, particularly when you were hoping to secure a quick sale to progress with another property. We genuinely wish you all the best moving forward and thank you again for your feedback.
★★★★★ 3/5
TrustpilotA good start
It was a good start with Miller Metcalfe but as time went on the service deteriorated. Roxy and Thomason were great with communication but after a long process was asked by MM to exchange and vacate my home in a week, when I said that’s impossible I was asked why? I agreed with the buyers 3 weeks. Still a challenge but we did it.
Philip · 24 April 2026
Agent replied · 11 May 2026
Hi Philip, thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear that Roxy and Thomason supported you well and made a positive impression.
We’re sorry to hear that things felt inconsistent as your sale progressed. We understand how frustrating that must have been and this isn’t the level of service we aim to provide.
We’re pleased that a completion date could be agreed that worked for you. Your feedback has been shared with the team so we can improve moving forward.
Thank you again, and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotBuying a house with Miller Metcalf was…
Buying a house with Miller Metcalf was a great experience. All the staff were very helpful, quick to respond and take action, communication was excellent. When a lady left and a different staff member took over it was seamless. Big shout out to Katie who was in it with us from the start and was FABULOUS. Would definitely recommend.
Happy · 29 April 2026
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotThe whole process from initially…
The whole process from initially dealing with Amy and listing my property to the sale and everything in between was faultless, have to say Roxy was brilliant her communication skills are excellent and was always available to answer any questions, great service throughout.
Andy · 13 August 2026
Agent replied · 22 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleMatt Sharples and Katie Critchley were professional,warm and courteous from the beginning of our enquiries.Our property was marketed very well and we had many viewings from the beginning.We felt supported every step of the way.Emails were replied to very quickly.Highly recommend
Heather · 25 August 2026
Agent replied · 7 September 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotThe Bolton team were excellent
I can’t rate the Bolton team enough, especially Shakira. We were buying our first home and didn’t really know what to do or what to expect. Shakira and the team were always easy to get in touch with, really helpful and reassuring, always replied to our emails. They couldn’t do enough to help us, even talking us through things our solicitor should really have been explaining. Buying a house in the UK is a stressful experience, but having such good communication from the agent was so helpful.
Kirsty · 25 September 2025
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleA well deserved 5 stars to all involved with the sale, this has been a very difficult and challenging time but through the patience and determination of firstly Amanda and then Katie the sale was completed. I cannot recommend Katie highly …
Shaun · 30 July 2026
Agent replied · 30 July 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotAs a buyer
As a buyer, we could not have had a better experience with Miller Metcalfe throughout our transaction. Roxy was always responsive and helped us at every stage to push everything forward. She was a true professional and a pleasure to work with.
Faizan · 27 July 2026
Agent replied · 6 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotFabulous first house purchase!
My son has just purchased his first house with the help of Miller Metcalfe’s efficient service. The staff there have been fabulous, they are lovely people, great to deal with, prompt on communications and extremely efficient at getting the job done. Josh is so happy with his house, we can’t thank you all enough! 😄
Gina · 14 March 2026
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleKatie was absolutely brilliant throughout the sale of my property. She was always really friendly, professional and quick to respond whenever I had any questions or needed help. …
Lee · 30 August 2026
Agent replied · 10 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleKatie and Aimee and the team have been very helpful and the communication very clear. They kept us updated throughout the letting process and were always available for questions. No hesitation to recommend as an agent for lettings.
Devila · 19 June 2026
Agent replied · 25 June 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleMy experience with Miller Metcalfe Estate Agents Bolton was a very awesome one of the team were respectful, patient, understanding and greatly professional. The responses were true to words and helpful. I'm happy to recommend them continuously, and keep up the good work
Islamiyyat · 7 April 2026
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotProfessional and diligent
Katie handled the sale of our house in Bolton. She came to it part way through after her predecessor left, and very quickly got up to speed with what turned out to be a long and very difficult sale. Her communication was always excellent and she was polite, friendly and helpful. Shakira was also very good. We were very happy with the service provided by everyone at Miller Metcalfe Bolton.
Amanda · 3 August 2025
Agent replied · 25 September 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotWould highly recommend, worth every penny!
I had an excellent experience with Miller Metcalfe! The team was incredibly professional from start to finish, keeping me informed at every stage and making the whole process smooth and stress-free. A special mention to Thomason, who was absolutely fantastic, knowledgeable, friendly, and always went the extra mile to help. I couldn’t have asked for better service. Highly recommended!
Grace · 28 October 2025
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleI had a very positive experience with the agency. Matthew was my first point of contact and made such a great impression that I decided to go ahead with the agency because of him, he was very friendly, professional and easy to deal with. …
Marek · 16 February 2026
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleWe decided to rent a property and one of the first houses we saw was with miller metcalfe. First spoke with Aimee who was extremely helpful and then when we decided to proceed and spoke with Katie. Katie was an absolute star and nothing has …
Valerie · 16 February 2026
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleI had a really positive experience with Miller Metcalfe Estate Agent Bolton, Katie Jones as an estate agent negotiator between myself and my landlord. From the very beginning, Katie was professional, approachable, and highly responsive. …
Hassan · 30 April 2026
Agent replied · 7 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleFantastic service from start to finish. The process was simple, smooth, and stress-free, especially thanks to Katie Jones. She was incredibly helpful, always patient, and quick to make everything easy to understand whenever we had questions. Her support made a real difference. Highly recommend!
Oladipo · 24 February 2026
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleAmazing experience with miller metcalfe couldn't be any more happier. Katie Jones was amazing and available to speak me through anything I was having trouble with couldn't have asked for a better experience
Melissa · 20 May 2026
Agent replied · 22 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleKatie was absolutely amazing throughout the whole process. She was kind, polite, positive and always incredibly helpful. She was very quick to respond to phone calls and emails, which made such a difference during what can be a stressful …
Sundus · 16 March 2026
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleKatie was especially very helpful within the whole process of the move. From updates and information I may need before moving in. When the firm say they will call at a specific time they will, same via email. Extremely helpful and satisfied all of my requirements and needs. Very good service
Jameel · 9 December 2025
Agent replied · 12 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotThe team at Miller Metcalfe have once…
The team at Miller Metcalfe have once again exceeded my expectations with the sale of a property in Radcliffe. Thank you Amy, Jemma, Sarah and Roxanna, you have been great and I really appreciate all your hard work.
Danny · 14 March 2026
Agent replied · 25 September 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotAmazing
Thank you Antonia & the team at Miller Metcalfe. Had a great experience transitioning into my first home.
SA · 7 August 2026
Agent replied · 11 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
