Trusted Agent profile · Bolton
Verified
★★★★★
418 reviews across 3 platforms
Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
Miller Metcalfe's office in Bolton, at Burden House, is rated 4.4 out of 5 across 418 reviews on three platforms, including 283 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service from Harwood branch
Miller Metcalfe made buying our first home as easy as possible. Huge shoutout to Chelsea at the Harwood office who was always at the other end of the phone to answer any queries, chase solicitors and generally keep us calm and informed. Thanks to all.
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5/5
GoogleWe’ve had a great experience working with them. They’ve handled our tenant finding and handover process smoothly and professionally, and we’d be very happy to continue working with them.
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5/5
GoogleI had a great experience with Miller Metcalfe during the process of renting my house. The whole team was friendly, professional and made everything as smooth and stress free as possible. …
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5/5
GoogleI had an exceptional experience with Miller Metcalfe, rent my first home in the UK. From start to finish, the procedures were remarkably smooth, straightforward, and handled with great efficiency. …
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5/5
TrustpilotWe want to express a massive THANK YOU…
We want to express a massive THANK YOU to the incredible team at Miller Metcalfe (Worsley) who guided us through the purchase of our new home. Special thanks to Don and Lindsay for their warmth and professionalism during the viewings, and to Chloe for her exceptional support via email and phone. The entire team was incredibly polite, patient with all our (sometimes annoying) questions, and accommodating throughout what turned out to be a slow and complex sale.In hindsight, we truly regret not using Miller Metcalfe for our sale as well! If we ever decide to move again (though we’re in no hurry!), we wouldn’t hesitate to choose your team for the entire process.Thank you once again for everything!Ellie & Harry
5/5
GoogleSold our house within a week in 2021. A very smooth process. I have to give praise to the photographer, who was meticulous and professional, produced excellent photographs. Didn't come in and start snapping away like others do, took his …
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5/5
TrustpilotCommunication was key... pardon the pun.
The whole team have kept me updated throughout the process. From organising the photos, EPC, viewing and selling in 4 days the staff have been brilliant. Harwood branch.
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5/5
TrustpilotVery Helpful & Great Communication
After my house fell through with a private seller , I approached miller metcalfe in bury for help with the sale , they was quick getting my house on the market , to which delight it sold within 24 hours of it being on the market !! Communication & service was fantastic 10/10 👏
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5/5
GoogleAmanda is such a true professional lady . She always tried help me to find property which is best suitable for my requirements. Very cooperative and hardworking personality. I will definitely recommend her .
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5/5
TrustpilotRoxanna was incredibly helpful…
Roxanna was incredibly helpful throughout the process. i couldn't recommend Miller Metcalfe and Roxanna any more than this.
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2/5
TrustpilotPoor value for money
After valuing our property considerably higher than the local competition, I was very happy when the property sold in 4 day for asking price. The market was red hot however, but still I cannot complain about that aspect.All the viewings were conducted by myself, which was my choice, as I was working from home at the time. Our house sold in 4 days for asking price. Overall, aside from a few small issues with inaccurate floorplans, Miller Metcalfe did a good job of creating the listing on Rightmove and arranging the viewings, 4 in total.As we were purchasing a new-build, and were in a small chain, the purchasing process proved to be incredibly stressful, due to the fact our developer was pressuring us to exchange and there were issues in the chain that needed to be ironed out. Throughout this Miller Metcalfe did the bare minimum and ended up being of very little help at all. I'd hoped that as less effort was required from them in the early stages of the sale, I would have perhaps been compensated by extra effort thought-out the conveyancing process. That was not the case.I had other parties in the process complain to me about their lack of cooperation and had to constantly chase for updates, often being promised a call back, but never receiving one. At one point when our purchase was under threat due to lack of progress my case handler went on holiday and failed to update a colleague of the deadlines we faced. A very blasè approach to managing what, for us, was a super stressful situation. They were of zero use in the last 6 weeks of the sale process. If, on the off chance, they did call, it was to provide me with useless, out of date information, as they basically had no idea where the process was up to.If you’re looking for an estate agent to just sell your house, then they are ok. If you’re looking for an estate agent that will also proactively assist during the conveyancing process and provide you with updates then forget it.As they were considerably more expensive than the local competition I’d negotiated a lower fee. However, I feel this resulted in me receiving a substandard level of service. Overall I’d say they represent incredibly poor value for money.After emailing one of the directors asking exactly what I was paying for, and not receiving a reply, it told me everything I needed to know about Miller Metcalfe.Avoid.
Dear Tom, At Miller Metcalfe we take our customer service very seriously and we have taken on board your comments in regards to your recent sale with Miller Metcalfe, Bury office. We are sorry that you feel that the sale process wasn’t handled in your opinion in the correct manner. Thank you for acknowledging that we did sell your home for the asking price in a very quick timeframe. I have looked into your file and have noticed that the onward chain had a very strict timeframe with it being a new build home and I am sorry that you didn’t feel that we didn’t adapt our services in line with this. We thank you for your honest feedback and ensure that we will implement this moving forward.We wish you all the best in your new home. Miller Metcalfe
5/5
GoogleKatie and the Bolton team were extremely helpful and efficient and took the stress and pain away from renting out my property
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5/5
TrustpilotI’ve been meaning to leave this review…
I’ve been meaning to leave this review for a while now; such was the impression that was made. I just have an awful memory so my apologies for that! Primarily we dealt with Paige from Miller Metcalfe Bolton on a rental property that we showed great interest in. She would call and provide regular updates on the property and the application process, and was always on hand and helpful whenever I needed to call and further mither the poor girl. I’d say we couldn’t have asked for more from her. Now we have our home, and we’re happy and settled! Thanks guys!Andrew
Hi Andrew, thank you for taking the time to leave your review, I know it's one of those things that we put on our to do list, but we don't always find the time, so thank you. We are pleased that we have met with your expectations and that you received a professional and helpful service with regular updates from our dedicated team, with a special thanks to Paige. Enjoy your new home, best wishes, Miller Metcalfe.
5/5
GoogleOur property was put on the market for Letting in October 2025, this was not a good time of year for this type of venture. Aimee very quickly found a tenant that unfortunately was unsuccessful. Since we have had several other applicants and …
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5/5
TrustpilotRoxy was really helpful and always very…
Roxy was really helpful and always very friendly.
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5/5
TrustpilotI’d like to thank all the staff at…
I’d like to thank all the staff at Harwood Branch for their outstanding service. They sold my property and helped me purchase my new one, and the entire team was amazing throughout. They kept me fully updated at every stage of the process and made everything feel smooth and stress‑free. I truly appreciate all their hard work
5/5
GoogleVery helpful staff.they help you when you dont no what your doing
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5/5
TrustpilotThe Bury Miller Metcalfe team were…
The Bury Miller Metcalfe team were amazing, kept me informed and updated, chased my chain to keep the process as smooth as possible due some tricky dilemmas for my onward purchase. Roxy and Thomason thank you! We got there!
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5/5
GoogleHad my property on the market for over 2 years with 2 different Estate Agents. I decided to change to Miller Metcalfe & my property was sold on the second viewing. Everything went smoothly & was completed in 3 months. …
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5/5
GoogleKay is always on hand if we need her and gets any issues resolved with no fuss. We are very well looked after!
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1/5
TrustpilotRented accommodation - not impressed
Recently finished our tenancy. Poor communication and a particular member of staff who was very rude and had a bad attitude. Viewings happened whilst we were at work without us knowing prior and a proper apology not even given, the inventory did not get updated (even after sending 5 emails and receiving a confirmation that they had been updated), total lack of communication, told multiple times that information had been passed on to find out that it never had...misleading. Lack of even wanting to help even with simple things such as asking for an email to sort out an issue. Was told multiple times “no can’t help”. Was only until I pressed further and reminded them of their incompetence that they managed to get an email. It was nearing painful to come and get somebody out and look at a bad leak, which was affecting the whole of the house. There were still jobs that were agreed to be completed when we first moved, that had not even been looked at a year and a half later. The only time they were efficient was when they wanted our money. I would never rent again from Miller Metcalfe, due to the lack of care and consideration that we felt from individual staff.
Hello, could you contact our Bolton branch with some more information so we can investigate this further for you? If you can call 01204 535352 or email bolton@millermetcalfe.co.uk, this will be looked into straight away. Thanks
5/5
GoogleKatie from lettings was very helpful.She was quick to send information to me.The move went very smooth Many thanks
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5/5
GoogleCouldn't recommend Miller Metcalf more highly. From market appraisal right through to completion of our house sale, all the team and in particular Shakira were communicative, calm and super helpful. They providied regular updates and made the process very smooth. Thank you - Karl
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5/5
TrustpilotOutstanding from start to finish Carole…
Outstanding from start to finish Carole Green and her team are just amazing at what they do nothing is ever too much trouble. The communication is next to non definitely the company to use when dealing with selling and buying ! Thanks guys for everything you have done xx
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Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Metcalfe's Bolton office has 418 reviews across three platforms: 283 on Google, 2 on Yell, 133 on Trustpilot (across the whole business).
Miller Metcalfe Bolton is rated 4.4 out of 5 across all 418 reviews, and 4.7 out of 5 on Google from 283 reviews.
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
Miller Metcalfe Bolton, Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG.
