5/5
Matt provided a fantastic service, thank you. I can highly recommend Miller Metcalfe in the valuation of your home.
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
Trusted Agent profile · Bolton
Verified
★★★★★
419 reviews across 3 platforms
Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
Miller Metcalfe's office in Bolton, at Burden House, is rated 4.4 out of 5 across 419 reviews on three platforms, including 284 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
Matt provided a fantastic service, thank you. I can highly recommend Miller Metcalfe in the valuation of your home.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
Thanks to Carol
Thanks to Carol for her assistance and expertise during our transaction, i would have no hesitation in recommending, many thanks, Neil
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
Great all round experience just…
Great all round experience just purchased a property via miller metcalfe and dealt with Carol who was very professional throughout the process.
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
Miller Metcalfe Swinton poor
Miller Metcalfe Swinton poor. Sales pitch good, full of promises that never materialised. Promised better service than other agents, didn’t happen. Would only entertain viewers in proceedable position, didn’t happen. Feedback from one viewer we had after we had given notice to terminate contract, on site feedback ‘nothing they didn’t like about the property, just queries about Tree Preservation Orders’. It is a conservation area!! Viewer did say on arrival they had not been given property details and asked how much house was up for. Who views a house without knowing the price! Feedback next day ‘needs too much work for the price’. Question ‘what work?’ Purpose of feedback is surely to identify what can be done to improve property, not just going through the motions. Seemed like feedback was a process not constructive. Asked agent what extra can be done, house has new roof, double glazing, modern kitchen with granite worktops, modern bathrooms, new garage and carport. What extra can we do, no answer because they did not bother to ask the question. Don’t fall for sales hype, need to back that up with delivery.
Hello, we appreciate your feedback and apologise for any unmet expectations during your experience with our Worsley office. We want to clarify that our feedback process is designed to relay information provided by viewers. Unfortunately, we can only share feedback that has been conveyed to us during the follow up call and sometimes viewers are quite vague. We understand your concerns and are committed to addressing any internal communication gaps to enhance our services. If you have additional details to share or would like to discuss this further, please feel free to reach out to us directly. Thank you for bringing these matters to our attention. Thanks
5/5
Great experience highly recommended
We have used Miller Metcalf in the past and been a great experience. We have just recently sold our property and again great experience. The whole team are fantastic. Would definitely recommend and use in the future.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
The best Estate Agents I have ever dealt with. There was no pressure and stress from the Estate Agents and very professional. Everything was smooth and we completed in 2 month. Karen Price dealt with everything from the beginning to the end. She kept us updated all the way through and did a wonderful job.
Dear Mr Ali, thank you for taking the time to leave such a great review, it's really appreciated. We always strive at Miller Metcalfe to offer a professional and helpful service and are pleased that we met with your expectations. I will of course, pass on your thanks to Karen. Best wishes.
5/5
Miller Metcalf were amazing throughout our house sale. Amanda Birks was absolutely incredible, super proactive and responsive! The rest of the team are fab too! We felt we were in safe professional hands!! Thank you. Elaine and Gary
Hi Ellie, thank you for your lovely 5 Star review of our Bolton branch. It is greatly appreciated!
5/5
We used MM for the sale of our property. Despite the difficult timing of the sale due to the pandemic Karen was particularly helpful and kept us updated at each stage of the process. Selling a house is very stressful but Karen and her team were always available and dealt with any questions promptly.
Hello Sue, thank you for your lovely review of our Bolton branch! :)
5/5
Thankyou to Amanda at miller metcalfe excellent service really good at her job I would definitely recommend this estate agent's. Amanda kept me informed all the way through buying my house,she went above and beyond so thankyou 😊 …
Hi Gill, thank you for your review of our Bolton team. It is greatly appreciated!
5/5
My house was sold within a week for more than the asking price. I would most certainly recommend Miller Metcalfe. A special thanks to my valuer Leanne and sales negotiator Kirsty Who were so very helpful.
Hi Mary, thank you for your review of our Bolton team. It is greatly appreciated!
2/5
You're not seen or heard.
We bought a property from this company march 2024, and I'm sorry I won't be recommending their Bury office. It took me a long time to actually process my thought and to write this but every time I think about that experience or see other first time buyers treated with some dignity, I get this lump in my throat.
Hello, thank you for taking the time to share your experience. I'm truly sorry to hear that our service did not meet your expectations, and I understand how frustrating this must have been for you. We always aim to provide a positive and respectful experience, especially for first-time buyers, so I’m disappointed that this was not the case. To address your concerns directly, please feel free to reach out to our Bury Branch Manager, Amy, who would be more than happy to discuss this matter with you personally. We value your feedback and would like to learn more about how we can improve. Thanks
5/5
Francesca has been fantastic from the very start. The moment we viewed the property she has followed through with what she says she’s going to do and is very efficient. I will definitely be using Miller Metcalfe in the future. Thank you for …
Hi Amy, thank you so much for your lovely 5 star rating of our commercial team, it's greatly appreciated!
5/5
Miller Metcalfe Swinton Branch
Miller Metcalfe’s Swinton office did a great job selling our house. And in the last few weeks of the sale, manager Zoe was fantastic, dealing with the buyers and our solicitor to ensure completion to a very tight deadline. She saved us loads of work and stress. Great service. Thank you.
Hi Steve, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received a fantastic service from our dedicated team, delivering a professional and stress-free sale. Thank you for recommending Miller Metcalfe.
4/5
…sale of late mother's house
Our sales consultant Amy Williams was always at the end of the phone to provide updates on the recent sale of my late mother's property and she made the process a little less upsetting than it already was She was professional throughout and able to give guidance in regards to other matters such as probate etcThanks Amy for your help
5/5
Highly Recommended!
Worsley branch are in a league of their own! Laura and Zoe couldn't do enough for us. Laura has kept us informed and updated throughout the process.Our house Purchase was completed within one month, Laura has tried her best to keep everything moving to make sure process goes smoothly. Highly recommend, they're the best!
Hello, thank you for your review of our Worsley office! :)
1/5
No communication, no integrity and passive aggressive - avoid the Bury branch if you can.
Poor communication if you’re purchasing - watch out! Catalogue of errors, poor communication and don’t call back when they promise they will. My father arranged to go to the property he bought, with a heating engineer and met the Miller and Metcalfe representative there, however was refused entry at the door by a family member who said they’d told M&M they didn’t want any appointments that day - can’t get the communication right internally either. Also, M&M told my father an issue with the property had been fixed and paperwork should be with his solicitor within a matter of days… lies as this wasn’t the case and nothing was fixed and united utilities actually need to go out and investigate the property. Terrible, be aware if buying a property from this company. Also, no apology to my father - lack compassion and don’t seem to mind they’re caught out lying.**update** M&M called my father to check my identity and to let him know I’d left a 1* review - sadly STILL no apology for him. Just gets worse, try some integrity.
Hi Abbie, we apologise for any inconvenience your father has experienced during this process. We take such matters seriously, and we would like to resolve this issue promptly.To ensure that we address your concerns effectively, we kindly request that you get in touch with our Bury Branch Manager directly. You can reach Amy Redfern on 0161 358 0910 to discuss your review further.Thanks, Miller Metcalfe
5/5
Great service from the team so far. I’ve been in contact with Matt who’s been really helpful and efficient with getting my house on the market for me.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
We have recently purchased a property with Miller Metcalfe. They were always available to answer any questions and have supported us in process extremely well. They have made the whole transaction run smoothly, especially Amanda, thank you for your kindliness, availability, and great professionalism!
Hi Erik, thank you for taking the time to leave your excellent feedback, it's greatly appreciated. We are pleased to learn that you felt fully supported throughout the purchase of your property and that you received a friendly, helpful … More
5/5
My house was sold within a week for more than the asking price. I would most certainly recommend Miller Metcalfe. A special thanks to my valuer Leanne and sales negotiator Kirsty Who were so very helpful.
Hi Mary, thank you for your review of our Bolton team. It is greatly appreciated!
5/5
Mathew Very helpful and informative , friendly and relaxed.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
The staff, in particular Amanda were really proactive and kept us informed all the way through the process, brilliant job
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
My case worker Kylie Jones was absolutely brilliant. Even though I was a first time BUYER but she has been a big support on every step of the way. Highly recommended !!!
Hi Saqib, thank you for your review of our Bolton team. It is greatly appreciated!
5/5
Miller Metcalfe Estate Agents - Bolton provided a great service throughout my home buying experience. All the staff were very polite and professional. Would highly recommend them. …
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
Fantastic service, always ready to answer any queries. Really professional but with a caring nature, just felt like they really cared for their customers. Jess was a superstar from start to finish
Hi Tracy, thank you for your review of our Bolton team. It is greatly appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Metcalfe's Bolton office has 419 reviews across three platforms: 284 on Google, 2 on Yell, 133 on Trustpilot (across the whole business).
Miller Metcalfe Bolton is rated 4.4 out of 5 across all 419 reviews, and 4.7 out of 5 on Google from 284 reviews.
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
Miller Metcalfe Bolton, Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG.