Trusted Agent profile · Bolton
Verified
★★★★★
419 reviews across 3 platforms
Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
Miller Metcalfe's office in Bolton, at Burden House, is rated 4.4 out of 5 across 419 reviews on three platforms, including 284 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
GoogleThank you to everyone at Miller Metcalfe Horwich branch for your hardwork on the sale of our property. A special mention to Aimee C and Eloise for going far beyond your call of duty getting the sale and our new purchase over the line. You are all appreciated.
5/5
GoogleJessica was great throughout. Nothing was too much. Always helpful. I’ll be going to her when I’m selling the property I bought through her because she was the highlight of the process.
Hi Martin, thank you for your great feedback and 5 star rating, it is very much appreciated. We are very pleased to hear that you received an excellent and helpful service from our team and yes, please do get in touch when the time comes to sell your property, we will be here for you! Best wishes
5/5
GoogleI was kept fully informed throughout the process. Amy and Paige were always very professional and answered any queries I had with clarity and speed.
Hi Suzanne, thank you for taking the time to leave your feedback, it's greatly appreciated. We are pleased to learn that you were kept fully informed throughout the process and that you received a professional and helpful service from our dedicated team. Best wishes, Miller Metcalfe.
1/5
TrustpilotSo unprofessional
So unprofessional! Originally told us earliest availability was 6 days away. When I called back to confirm (after me and my partner booking time off work) I was informed there was an appointment tomorrow at 12. We both then booked more time off work and confirmed the appointment with Amy. Fast forward to today at 12 and we had to call to see where everyone was we were told our appointment was 11:15. We didn’t get an appointment confirmation because Amy took my email down wrong and we didn’t get a phone call because the agent was older and didn’t want to call us to see where we were on her mobile. When I asked if they couldn’t do the appointment now as we’ve taken time off work and traveled a long way we were told ‘HE has already left and is now in Bury’ but when I asked about the phone call I was told ‘ the agent is an older lady and didn’t want to use her mobile for a business call’. Really don’t know how Amy still has a job as she’s just lost you a lot of business. Contradicted herself repeatedly and can’t even take down an email address.
Dear Ms Graham,Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe.We are sorry to learn of the frustrating and disappointing service that you received. It does appear from your comments that there was some confusion over the appointment time which I agree, could have been rectified if you had received an email confirmation from ourselves.Please be assured that we will look into your complaint and carry out a thorough investigation and respond shortly with our findings.Best wishes,Miller MetcalfeDear Ms Graham,Having now spoken with the Manager, we understand that a direct email from yourself was sent to the Branch and in return, the Branch contacted you by phone with their apologies for the misunderstanding and inconvenience caused, which was accepted.At Miller Metcalfe we do strive to deliver an excellent customer service and we sincerely apologise that we fell short on this occasion.Kindest regards,Miller Metcalfe
5/5
GoogleFantastic service friendly quick and professional
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
TrustpilotShocking customer service
Shocking customer service. We went to view a property and were kept waiting outside in the pouring rain.After 5 mins of waiting outside. I asked the estate agent who was conducting the viewing to just wait in the car.No apologies for running late, no wanting to make us feel welcomed or valued . We turned and left without viewing the property. We both felt that we didn’t want anything to do with MM if that’s the way they treat potential buyers.Rude , unwelcoming and couldn’t care less was the impression we have and will definitely not be ever using MM to buy or sell with !** in answer to your Reply:All of what you state is correct. It was the uninviting and less then helpful attitude of your agent. She was far from apologetic nor was she welcoming ! And the fact that no one contacted us as a matter of courtesy to say that the viewings were running late coupled with what both my wife and I felt was very rude. It’s not acceptable to have that attitude to prospective buyers Your apology is far from that! and I feel that you are simply paying lip service .You did indeed fall short and in the light of this pathetic excuse for an apology Did no one ever explain that putting “ I am sorry that you feel “ which precedes an apology Is NOT in any way a meaningful apology .The manner in which MM has approached my complaint has been very shabby and I will NEVER do business with such a company whose customer care is so woefully lacking in genuineness and warmth.
Dear Mr Walker,Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe.I am sorry to learn that we well fell short of your expectations. Our team do make every effort to promote a first class service and endeavour to make all our customers feel welcomed and valued. Please be assured that we will look into your complaint and carry out a thorough investigation and respond shortly with our findings.Best wishes,Miller Metcalfe Dear Mr Walker,Further to your feedback I have now had the opportunity to investigate your complaint and I outline my findings below.As I understand, 3 separate viewings were arranged at the property by appointment only and an allotted time was given for your viewing at 14:30 pm. On your arrival, our agent greeted and introduced herself and explained that a client was currently in the property and just finishing their viewing and as such, due to the Covid-19 Government guideline restrictions, we were unable to grant you access to the property until the previous client had left. Our agent advised that if you wished to wait in your vehicle, due to the weather conditions, that she would be happy to come and find you. The previous viewing completed in 5 minutes and as promised, our Agent came to find you but as she reached the vehicle you drove off. Unfortunately, on occasion, viewings can over-run in particular during these difficult times when extra precautions are required to ensure the safety of everyone involved and must be our first consideration and priority. Please be assured that we always endeavour to make every effort to ensure that block viewings run as smoothly as possible and allow additional time in between bookings to accommodate circumstances which are out of our control. Thankfully, the delay was of a short duration with a waiting time of 5 minutes.I am sorry that you felt disappointed in the service you received and as a result, left without wishing to view the property. I can confirm that the agent who greeted you is a long-serving member of staff and well respected within the Company and industry and I have been assured that an apology was expressed during your greeting along with a follow up call from the Branch with a further apology.We always strive to deliver a high standard of service to our clients and I am sorry that you felt that we did not meet with your expectations.Kindest regards,Miller Metcalfe
5/5
TrustpilotThe Culcheth Miller Metcalfe team have…
The Culcheth Miller Metcalfe team have gone above and beyond to make selling my house as painless as possible…
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleReally easy process, Paige was amazing and answered all the questions I had, and there was a lot! lol Thank you for everything :-)
Hi Charlotte, thank you for taking the time to leave our lettings department a 5 star review, it's greatly appreciated!
5/5
GoogleWe’ve definitely not had the easiest journey into buying our property, however Eloise at Miller Metcalfe has been amazing and kept us informed every step of the way! With me and my partner working alternate shifts it isn’t always easy for us to communicate however Eloise made no issue of informing us both, so a big thank you 😁 …
1/5
TrustpilotAvoid
Would happily give this estate agent a zero review if it was possible.
5/5
GoogleWe bought a house which was offered through MMetcalfe. They were absolutely fantastic. All we could wish for- great communication, simple process and super personal interaction. Amy had been at Warrington branch on relief but dealt with our …
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleA huge thank you to Karen at the Bolton branch we would not of moved without her kind caring responsive telephone conversations. We cannot thank her enough Team Greenhalgh
Hi Team Greenhalgh, thank you for taking the time to leave your feedback, it is greatly appreciated. We will certainly pass on your special thanks to Karen. Best wishes, Team Miller Metcalfe.
5/5
TrustpilotI just want to say that Amy is…
I just want to say that Amy is absolutely fantastic and her efforts are greatly appreciated.
Hi Lance, thank you for your review of our Lettings Manager Amy. It is greatly appreciated!
5/5
TrustpilotBrilliant Service
Brilliant Service - thanks to the team and to Roxanne
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
TrustpilotReally easy process
Really easy process, Paige was amazing and answered all the questions I had, and there was a lot! lol Thank you for everything :-)
Hi Charlotte, thank you for your review of our lettings department!
5/5
GoogleKaren was the most contact I had at some times whilst in the process of buying my first house. I couldn’t have done it without her help!
Dear Livv, thank you for taking the time to leave a review, it is greatly appreciated. We understand that buying your first home can be very stressful and we are pleased that we could help to make the journey as smooth as possible. All the best in your new home.
2/5
GoogleCompared to rhe other estate agent unfortunately I felt she was rushing, she did not ask me many valid questions like rhe other
Hi Anita, thank you for taking the time to share your feedback. We’re sorry to hear that you felt your experience didn’t meet your expectations. Leanne, as part of our team, always strives to provide a thorough service, ensuring that … More
5/5
TrustpilotExcellent service throughout from…
Excellent service throughout from valuation until final sale .
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRecently moved house with the help of the amazing team at Horwich branch. Nothing was too much trouble. Aimee was always there to support us coordinating things, so we didn’t need to worry. Totally reduced any stress that moving involves. …
5/5
GoogleExcellent service. Professional, friendly and quick to chase things up.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleGreat valuation visit by Leanne Fogg and swiftly followed up by email. Very professional throughout will not hesitate to use in future.
Hello, thank you for your review of our team. It is greatly appreciated!
3/5
GoogleUnfortunately the commercial landlord Miller Metcalfe acted as an agent for was rogue. We spent 4 months trying to finalise the lease, only for the landlord to walk away with both the keys and our deposit. …
5/5
TrustpilotExcellent communication and assistance
Excellent communication and assistance throughout the purchase
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleVery supportive throughout the process of getting my house. I will definitely recommend friends.
Hello, thank you for your review of our team. It is greatly appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
