Miller Metcalfe Bolton reviews

★★★★★ 4/5

Google

FAST RESPONSE. NO DELAY. Amy and her team is B.O.B

WAI · 24 March 2023

★★★★★ 5/5

Google

I have used Miller Metcalfe twice now to rent out two of my properties and Amy has gone above and beyond, she made me feel at ease throughout the whole process and for this I will always recommend her to friends and family.

Rebecca · 24 March 2024

★★★★★ 5/5

Google

Many thanks for great service and a "BIG" Thank You to Jess Boardman for all your help.

Mark · 22 May 2022

★★★★★ 5/5

Trustpilot

Would recommend Miller Metcalfe…

We put our trust with Miller Metcalfe to sell our house. They were diligent and 'on it' throughout. Once we had a buyer Amy in the sales team looked after us and she was simply amazing! She ensured to keep us up to date as well as keeping both parties' solicitors on their toes. Really pleased we used Miller Metcalfe.

Bhavna · 28 November 2022

★★★★★ 1/5

Trustpilot

Proceed at your own risk especially if…

Proceed at your own risk especially if you buy their conveyancing package. They take no ownership of any problems once they have your signature. The branch manager at Culcheth does not support her staff. She’s too busy out on appointments. Myself and my buyer got the sale of the property over the line - no one else. Sales agents go on holiday - no handover - I knew more about what was happening than they did and before they did. Their conveyancing packages are a joke. Despite the fact that we nearly lost the sale, the conveyancing company had to sack their senior solicitor who handled part of the sale - they still continue to sell conveyancing packages. Feel sorry for the sales agents who have to deal with upset sellers and buyers. Not sure what they did for their money. They created a monster and elongated the sale to the point our buyer had to get a mortgage offer extension and we eventually completed on the day his mortgage offer would have run out! Will never use them again or recommend using them.

Helen · 17 October 2023

★★★★★ 3/5

Trustpilot

Made a number of calls spoke to a…

Made a number of calls spoke to a number of people to make it clear why I wanted a property valuation. It took them days to decline saying they could not legally value as I wasn’t the owner. Wrong in law!!

Andrew · 1 July 2025

★★★★★ 5/5

Trustpilot

Having worked with Miller Metcalfe…

Having worked with Miller Metcalfe Bolton on several properties over the last 12 months each time they have provide me not only 5* service but I genuinely trust them with my business. Both Amy and Karen are superstars and over the course of 3 sales kept me in touch at all times as well as pushing the sales through with the buyers. Literally wouldn’t use anyone else. Thank you ladies.

Jamie · 25 March 2021

★★★★★ 5/5

Google

For the purchase of a property our sales negotiator was Aimee Cole and we could not have been more impressed with her. Aimee was always available via phone or email to help move the process along or give us updates or further information. …

John · 16 September 2022

★★★★★ 2/5

Trustpilot

Sales not Service

Being a single mum with 2 excitable dogs the thought of selling my home was daunting. But I met Miller Metcalfe at another viewing and was instantly put at ease. The team came to visit my home and talked me through the process thoroughly. They explained the market to me and valued it accordingly to ensure I received the best possible price.The team kept their promise of assisted viewings so that I could take my dogs out of the property to allow guests to look around in peace and quiet. Chloe has kept me up to date every step of the way, providing clear and detailed feedback from each viewing. And I could trust Don and Karl to deliver a professional service each time.Unfortunately the experience after an offer accepted was not of the same quality. The priority became the Buyer and their duty of care towards me (their actual client) was long forgotten. I’m now in thousands of pounds worth of debt for a sale that did not go through. My buyer was in the driving seat with full pressure from Miller Metcalfe on me to meet their demands. Move dates were pushed back on the day of exchange for reasons that should have been identified a lot earlier (proof of funds for example or checking in with the rest of the chain). Which meant my legal fees rose dramatically. The legal company being one that Miller Metcalfe recommended. Promises of being copied into email chains that didn’t exist, continuously being told people were unable to take my call but then miraculously when I asked to hold they became available. They have not once accepted accountability for their part in this and have blamed everyone else. Not one apology has been received from them.I have now been forced into using a cash buying company at a ridiculously low offer just to be able to secure my new home where my deposit was at risk. I would not recommend

Claire · 28 September 2023

★★★★★ 5/5

Trustpilot

Just used Miller Metcalfe Culcheth…

Just used Miller Metcalfe Culcheth branch to sell our house. From start to finish the staff couldn’t do enough for us. Carol Green our sales negotiator kept us informed at every stage and went out of her way more than once to help the process progress. I cannot thank her enough. Excellent service.

Sue · 28 April 2023

★★★★★ 5/5

Yell

Highly recommended

I was surprised to see a negative Yell.com review of these Estate Agents, which had been given because they push to get the best price for a property. As that is the role of an estate agent, I am pleased to confirm that they did just that when we sold our property last year. I found them professional, straightforward, knowledgeable and realistic in the pricing of our property. We attracted lots of viewings and several offers, with Miller Metcalf keeping us fully updated throughout the management of our sale.

SharonC-820 · 1 September 2023

★★★★★ 5/5

Google

Kellie and her team went above and beyond to ensure we were able to buy our house. They are a lovely, friendly team who are always ready to help. Kellie tried hard to push our purchase through and came up against some issue but was able to resolve them. We are now very happy homeowners. 😁THANKS x

Stephanie · 21 June 2019

★★★★★ 5/5

Google

Paige was very helpful, and kept in contact throughout the whole process

Kev · 22 May 2022

★★★★★ 1/5

Trustpilot

Where to start?

Where to start? At the top we think because that is where the aggression came from. The "Sales Director" of the Harwood branch is rude, aggressive, arrogant. I could go on but what is the point. We will never, hopefully, have to deal with this company again.

Jan · 7 August 2023

★★★★★ 1/5

Trustpilot

This is the worst agency I have been with.…

This is the worst agency I have been with. They made me homeless just after having a baby, I have 2 older children also. The stress they caused me resulted in my baby being born early and my mental health taking a decline. I feel I'm at rock bottom and now they want to charge me for the property to be fully fixed up even though it was never in a good standard to begin with. I reported mould in the living room and got told to "let it dry" it then travel upstairs into the master bedroom and made all of us sick for months.I feel I have been scammed based on my young age and being a single mum living on my own. I am sueing Miller metcalfe for making me suicidal.

Laura · 23 June 2023

★★★★★ 5/5

Google

Having moved house a few times over the last few years we have plenty of experience with Estate Agents. Without doubt Miller Metcalfe are the best we’ve ever dealt with. Their professionalism and enthusiasm was outstanding. There was some …

Neil · 16 September 2022

★★★★★ 5/5

Google

We have dealt with Ruth Bates (as a buyer of two properties through Miller Metcalfe) who has been excellent. Proactive, professional and a breath of fresh air to deal with. Ruth, Francesca and the team keep sales moving. They work incredibly hard and are strong on customer service

Louise · 22 May 2021

★★★★★ 1/5

Google

Poor communication if you’re purchasing - watch out! Catalogue of errors, poor communication and don’t call back when they promise they will. My father arranged to go to the property he bought with a heating engineer and met the Miller and …

Abbie · 16 September 2023

★★★★★ 5/5

Trustpilot

Paige was excellent

Paige was excellent, patient, helpful and sympathetic. Cannot thank her enough.

CHRISTOPHER · 12 December 2021

★★★★★ 1/5

Trustpilot

Horrendous service to buy a house

Unfortunately I am interested in a house on their books, trying to get them to put forward the offer and let their vendor reply to the offer has been awful, they have put so many obstacles in the way I am having to now look at other properties as I can't wait for them to decide when and if the vendor can respond

Mrs · 9 March 2021

★★★★★ 1/5

Trustpilot

Gazumper encouraging branch.

After previously using the Horwich branch and receiving phenomenal customer service from Aimee and her colleagues I had the worse experience from their town centre office. Unfortunately this branch actively encourage gazumping. The house I purchased went to best and final offers and mine was the winning bid. It took this branch two days to tell me I was the winning bidder. Their excuse for it taking so long was that they had to contact all the other bidders first in case they wanted to increase their offers. They obviously don’t understand the concept of best and final offers! It took two days for me to find out as they prioritised the losing bidders first - unbelievable! I don’t normally leave reviews but after six months and numerous phone calls my for sale sign is still up! Good luck speaking to anybody at this office too as they very rarely answer the phone. I would still love for somebody to come and take this board down.

Neil · 3 March 2023

★★★★★ 5/5

Google

Can't recommend Miller Metcalfe enough, going over and beyond the jobs, I would say miller metcalfe are more than a estate agents for sure. …

North · 9 August 2024

★★★★★ 5/5

Google

Thanks to Kelly and the Miller Metcalfe team for the smooth sale of my property using the Bundle package, with me not being in England this helped to make the whole sale process easier to navigate with the property agent and solicitors under one roof. A job well done.

Lee · 22 May 2020

★★★★★ 5/5

Google

Handled it perfectly. No drama and good communication. (Ellie)

Scott · 24 March 2025