Trusted Agent profile · Bolton
Verified
★★★★★
420 reviews across 3 platforms
Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
Part of Miller Metcalfe, see every office.
Miller Metcalfe's office in Bolton, at Burden House, is rated 4.4 out of 5 across 420 reviews on three platforms, including 284 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
GoogleWe have not decided if to sell our house yet , however given the excellent service from Matthew I felt compelled to write this glowing review. I have dealt with sales professionals from all kinds of sectors from Graff jewellery in London …
Hello Lisa, thank you so much for your 5 Star review of our valuer Matt. It is greatly appreciated!
5/5
GoogleI found miller Metcalfe to be very professional and helpful .All staff were very friendly and kept me updated all through the process
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
Googlethis is my 4 th time i have been on live chat to try to get the terms and conditions for the property auctions being offered , i am asking for this in writing which is a legal requirement from any seller, i am still waiting , all they …
Dear Mr Hobson, thank you for taking the time to leave your feedback, it is greatly appreciated. We are sorry that you feel disappointed with the service received to date and we have now looked into your complaint. We have 1 web chat … More
5/5
Googlefrom the beginning to the end full of professionalism, always helpful, and very nice service when buying a house
Hello, thank you for your review of our Bolton team. It is greatly appreciated!
5/5
GoogleMy contact with Miller Metcalfe was Jess she was great helped us all the way stayed in contact throughout and gave updates in a timely manner made it easy for us
Hi Ross, thank you for your review of Jess & our Bolton team. It is greatly appreciated!
5/5
GoogleFantastic service throughout. From discussing putting house on market through to completion of sale. Eloise has been our main contact and she has been so approachable with regular communication. Thank you!
2/5
GoogleI was initially impressed with the letting agent's enthusiasm for our custom, and first impressions were good. They had a well presented, contemporary office with a team of smart and professional looking people. The first impression was …
Hi Yaseen, we are sorry to hear you feel this way. We do not wish for any of our clients to feel this way and can only apologise. Training and monitoring is a big part of what we do at Miller Metcalfe with our staff and the matter has been … More
5/5
GoogleMiller Metcalfe - Horwich. The team at Horwich has been responsive and supportive of our purchase. Saffron Cowburn - sales negotiator has been professional and efficient in handling our initial enquiry and subsequent purchase.
5/5
GoogleProfessional, courteous & always helpful. Would have no hesitation in using them again to sell my house.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleHighly recommended. Our lovely agent Saffron was always in touch with me to keep me updated. She was always nice and polite. It was pleasure to deal with her. Thanks again for all your help!
5/5
TrustpilotPaige & Amy @ BoltonMillerMetcalfe…
Both Paige & Amy @ BoltonMillerMetcalfe have been absolutely fantastic! They have both been very patient and kept me up to date in the loop with every update right through to the end point of application/moving in. Fab service ladies! Keep it up :)
Hi Daryl, thank you for your review of our Lettings team! We really appreciate you taking the time to leave your feedback! We wish you all the best, Miller Metcalfe
5/5
GoogleLibby was very helpful and remained professional at all times. She remained at the end of the phone for any help or guidance that I needed. I would definatly recommend brilliant service both friendly and professional.
1/5
GoogleIf you’re looking to let your house do not trust these guys. No inspections, house trashed and they did nothing to help. Impossible to contact also.
Hi Ian, we have checked our system but can't find any record of you or a property we currently manage linked to your name? If you could send us an email with some more information to lettings@millermetcalfe.co.uk, we can look into this further for you. Thanks
5/5
TrustpilotWe have rented a property from them…
We have rented a property from them and I can't say how great they were. We had a lady called paige and she could not do enough to help us she was there the whole time if and when we needed it
Hi Sandra, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received a supportive, friendly and helpful service from our dedicated team throughout the process and we wish you all the best in your new rented property. Best wishes.
5/5
GoogleMandy and Vicky were fantastic and really helped guide us through the process. They were always at the end of the phone with advice and guidance. Very happy with the sale of our house!
5/5
GoogleAbsolutely fantastic!! We bought a house with miller Metcalfe and no complaints at all. Jessica who was dealing with our sale was brilliant. Thank you so much
Hi Laura, thank you for your review of our Bolton team. It is greatly appreciated!
5/5
GoogleI had an absolutely wonderful experience with Miller Metcalfe. I managed to sell my property in just 7 days. …
Hi Alice, thank you for your review of our Bolton team. It is greatly appreciated!
1/5
TrustpilotHaving been a tenant for 3.5 years…
Having been a tenant for 3.5 years under Miller Metcalfe, I can safely say that there is absolutely nothing commendable that I can say about them. If you are contemplating renting a property from Miller Metcalfe, I strongly advise you to rethink and rent from elsewhere. If one of their agents takes you around the property and assures you that the property doesn't suffer from mould and damp - do not believe them. If you expect the landlord to fix problems at the house (no running water, no heat, no lights, mould, non-functioning Rayburn), then think again. The only thing that Miller Metcalfe are extremely good at doing is trying to retain the entirety of your tenancy deposit. Avoid. At. All. Costs.
1/5
TrustpilotAvoid Miller Metcalfe rental properties at all costs!
We rented a property from Miller Metcalfe for 3.5 years in Disley. When we were shown around, we were assured that damp was not an issue with the property. We paid a deposit of £900 and that was held with the DPS. During the 3.5 years we were tenants, we had a number of problems. A few minor issues were fixed by the landlord, but the main issues (mould, mice, severe damp, banging pipe in the toilet every time you flushed, lights above the Rayburn which did not work, periods with no hearing, periods with no running water; a non-working log burning fire) were never fixed at all, despite repeated requests.We served Notice to Quit in due course, and spent the best part of £300 cleaning the property over 2 days. We then received an email from the owner (Alaine) claiming that the property hadn't been cleaned, needed a new carpet and needed new locks, and suggesting a sum in the region of £400 was to be withheld.We responded straight away to that email but had no response whatsoever for a month. After chasing and making a very reasonable proposal, the sum remains with the DPS and looks to be heading to a mediation. Avoid Miller Metcalfe rental properties at all costs!
1/5
TrustpilotWe have had very poor service property management
We have had very poor service in managing our rental property. Next to impossible to get a response or contact any one, any email sent elicits a auto acknowledgement, no response for weeks, tried to phone , keep you on hold for 5 minutes and then directed to voice mail to leave a message. Very poor accounts department, invoices not sent promptly, but are very quick in chasing up, authorised repairs take months to complete. Don't think will renew management contract when it comes for renewal. This all began when they centralised the management in Nottingham or wherever it is. No local contacts.
1/5
TrustpilotAbsolute shambles of a company AVOID!
Terrible company. The customer service is atrocious as they ignore your emails and when they do eventually reply they haven’t answered any of your questions so you are still none the wiser. Asking them to call you falls on deaf ears too, they don’t call you. They don’t chase tenants rent so you the landlord are left short and when they do, it’s the end of the month before they’ve even made an effort to get your money. They don’t seem to register that mortgages need paying at the start of the month. Then they accept rent from tenants via cheque! You would expect a legitimate letting agency to set up direct debits or standing orders as standard practice, but no you’re left waiting for bloody cheques to clear. I’ve been waiting 2 weeks for a cheque to clear from my tenant, and no matter how many times I email, I am ignored! Would not recommend this company to manage your property. Go elsewhere or look after it yourself!
5/5
GoogleVery professional service. Callum and Jason were great and kept us up to date every step of the way. Would not hesitate to recommend to anybody based on my experience.
1/5
TrustpilotUntrustworthy
As a landlord, I paid MM to install a new boiler, subject to a 5 year warranty which they confirmed by email. Attempting to use the warranty, only 3 years later, MM deny all knowledge of it despite their email being evidence in my favour. They further suggest that the MM dealt with in 2016 is now in Administration and claims should be against them. No help whatsoever. I would not trust this company any further.
5/5
TrustpilotThe whole process of selling my house …
The whole process of selling my house from first visit and valuation, to arranging viewings and providing feedback was handled in a most professional and friendly manner. All staff involved had a good understanding of my situation and I felt greatly supported during the process. Questions and queries were promptly dealt with and the advice given was both realistic and practical. The sale of my house could not have been handled better, my thanks to all at Miller Metcalfe. PS the photos and info on the web site were great! Tony MC Nally
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
