5/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
Trusted Agent profile
Verified
Miller Metcalfe estate agents in Bolton and Bury
★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
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Our offices
Miller Metcalfe's three offices, most reviewed first. Each has its own page.
- Miller Metcalfe Bolton (Burden House)Burden House, 2-10 Bradshawgate, BL1 1DG420 reviews · 284 on Google (4.7)16 in the last 90 days
- Miller Metcalfe Bury9-11 Market Street, BL9 0AH335 reviews · 203 on Google (4.6)29 in the last 90 days
- Miller Metcalfe Bolton (87a Lea Gate)87a Lea Gate, Harwood, BL2 4BQ278 reviews · 146 on Google (4.7)12 in the last 90 days
Awards
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Miller Metcalfe branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
- Best in PostcodeESTAS Best in Postcode 2026: BL9, SalesBury
ESTAS winners in two years, the group and its branches: 2026, 2025.
ESTAS awards by year, 2025 to 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: BL1, Lettings (Tenants)Bolton (Burden House)
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Latest reviews from every Miller Metcalfe office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleAmanda is such a true professional lady . She always tried help me to find property which is best suitable for my requirements. Very cooperative and hardworking personality. I will definitely recommend her .
Agent replied · 24 March 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleGreat valuation visit by Leanne Fogg and swiftly followed up by email. Very professional throughout will not hesitate to use in future.
Agent replied · 9 December 2024
Hello, thank you for your review of our team. It is greatly appreciated!
2/5
GoogleCompared to rhe other estate agent unfortunately I felt she was rushing, she did not ask me many valid questions like rhe other
Agent replied · 25 October 2024
Hi Anita, thank you for taking the time to share your feedback. We’re sorry to hear that you felt your experience didn’t meet your expectations. Leanne, as part of our team, always strives to provide a thorough service, ensuring that … More
5/5
GoogleMy 6 month search for a property, I had interactions with a lot of estate agents and none like Miller Metcalfe… from the lady at the viewing, to the team giving me advice on the phone and Ellie through email. There’s a real genuineness about these guys, which I found rare during my search. Big thank you 😊 …
Agent replied · 25 October 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleHandled it perfectly. No drama and good communication. (Ellie)
Agent replied · 19 June 2024
Hello, thank you for your review of our lettings team. It is greatly appreciated!
5/5
GoogleChloe from Miller Metcalfe Bury was amazing throughout the entire home-buying process. She responded promptly to every email and went above and beyond to ensure everything progressed quickly to meet tight deadlines. I would highly Miller Metcalfe to anyone purchasing a property☺️
Agent replied · 12 April 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleExcellent team and very efficient and professional
Agent replied · 13 June 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
TrustpilotBrilliant service from Harwood branch
Miller Metcalfe made buying our first home as easy as possible. Huge shoutout to Chelsea at the Harwood office who was always at the other end of the phone to answer any queries, chase solicitors and generally keep us calm and informed. Thanks to all.
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 25 April 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleI have used Miller Metcalf bury to purchase two properties now and sell my current. Really helpful from the beginning when Caroline came to value my house, to the ladies in the office Amy and Chloe! Highly recommend
Agent replied · 27 October 2025
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 26 May 2025
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
TrustpilotData breach AVOID
Avoid This Estate Agent, Data Breach and Poor Communication My friend was in the process of buying a house through this estate agent. While waiting for her solicitor to request further surveys due to damp issues identified in the initial report, the estate agent shared her address with the seller without consent. As a result, the seller showed up unannounced, late at night, with her husband and aggressively confronted my friend, questioning her decision to request another survey and insisting they would cover the cost to prevent her from backing out. My friend, a single woman, was left feeling intimidated on her own doorstep. Naturally, my friend decided to pull out of the purchase, but what’s worse is that the estate agent didn’t even acknowledge her complaint. This situation was frightening and completely unacceptable. The lack of professionalism, poor communication, and disregard for personal privacy is alarming. I would strongly advise against using this company. Sharing private information without consent is appalling.
5/5
TrustpilotWe want to express a massive THANK YOU…
We want to express a massive THANK YOU to the incredible team at Miller Metcalfe (Worsley) who guided us through the purchase of our new home. Special thanks to Don and Lindsay for their warmth and professionalism during the viewings, and to Chloe for her exceptional support via email and phone. The entire team was incredibly polite, patient with all our (sometimes annoying) questions, and accommodating throughout what turned out to be a slow and complex sale.In hindsight, we truly regret not using Miller Metcalfe for our sale as well! If we ever decide to move again (though we’re in no hurry!), we wouldn’t hesitate to choose your team for the entire process.Thank you once again for everything!Ellie & Harry
1/5
GoogleWe bought a property from this company march 2024, and I'm sorry I won't be recommending their Bury office. It took me a long time to actually process my thought and to write this but every time I think about that experience or see other first time buyers treated with some dignity, I get this lump in my throat. From a one liner email, to a staff just meeting up halfway to the door in their office to just drop the keys in our hand and turning back. When we opened the house and found all sorts of junks and emailed for explanation, no response till date.
Agent replied · 12 November 2024
Hello, thank you for taking the time to share your experience. I'm truly sorry to hear that our service did not meet your expectations, and I understand how frustrating this must have been for you. We always aim to provide a positive and respectful experience, especially for first-time buyers, so I’m disappointed that this was not the case. To address your concerns directly, please feel free to reach out to our Bury Branch Manager, Amy, who would be more than happy to discuss this matter with you personally. We value your feedback and would like to learn more about how we can improve. Thanks
2/5
TrustpilotYou're not seen or heard.
We bought a property from this company march 2024, and I'm sorry I won't be recommending their Bury office. It took me a long time to actually process my thought and to write this but every time I think about that experience or see other first time buyers treated with some dignity, I get this lump in my throat. From a one liner email, to a staff just meeting up halfway to the door in their office to just drop the keys in our hand and turning back. When we opened the house and found all sorts of junks and emailed for explanation, no response till date.
Agent replied · 22 November 2024
Hello, thank you for taking the time to share your experience. I'm truly sorry to hear that our service did not meet your expectations, and I understand how frustrating this must have been for you. We always aim to provide a positive and respectful experience, especially for first-time buyers, so I’m disappointed that this was not the case. To address your concerns directly, please feel free to reach out to our Bury Branch Manager, Amy, who would be more than happy to discuss this matter with you personally. We value your feedback and would like to learn more about how we can improve. Thanks
2/5
TrustpilotChoose someone else
I had a property up for sale with them for 6 months, I only had 6 viewings in that time. It's a bloody nice house and once I changed my estate agent it sold within 3 weeks. I'm giving 2 stars as the staff in that particular branch were very communicative and lovely to deal with but as a service to sell your house I would not recommend them.
3/5
TrustpilotMostly competent
I found Miller Metcalfe staff in Walkden to be very good in terms of pursuing issues with my buyer and their solicitor, and the staff were always helpful and polite. However, I have knocked two stars off for the following reasons. The first deduction was because the staff seemed to be focused on the sale going through rather than maximising my income. I was encouraged to make concessions to my buyer, which didn't feel like they were totally in my corner. Having talked to friends who have moved recently, this isn't out of the ordinary at all, however I am currently buying a house through Normie and they have tried to rinse me for every pound they can get for their seller. This is what I expect of an estate agent. Overall, I felt that Miller Metcalfe were more interested in closing the sale (and getting paid) than maximising my income. The second deduction is because, after 3 months, my solicitor had not paid Miller Metcalfe my fee and the MD sent me (only cc. the solicitor) an email saying he was going to refer the debt to a collection agency in one working days' time if it wasn't paid. I replied saying this was unacceptable (I got no response) and then had a stressful morning chasing my incompetent solicitor to pay the fee. When I rang the MD to say it had been paid he replied, "hmm… yes, maybe I should have called you. That email wasn't aimed at you, it was aimed at the solicitor." Well, yes, you absolutely should have called me (and addressed the email to the solicitor, or replied to my email...), but you didn't. Presumably because, like your staff seem to be, your focus was on getting your money rather than my well-being or good customer service. I have a heart condition and a pace-maker so really don't need that kind of stress. So, overall I would say Miller Metcalfe Walkden sales staff are competent, but as a business they seem to be more focused on their money than your money or well-being. I recommend you try Normie.
5/5
GoogleI would highly recommend Miller Metcalfe, Bury team to sell your home. The staff are so friendly and always full of enthusiasm, they have kept me updated with the progress of my sale. The viewings have been arranged with notice and worked with me to get viewers appointments when requested. Thank you to the team, especially Remi, who has been my main contact, and Andrea who has done the accompanied viewing All the staff are professional and answered all my queries and achieved a quick sake Thank you for selling my house so quickly . Thank you 😊
Agent replied · 28 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleAmaizing team at Miller metcalf Bolton! I'm a first time buyer and was very nervous and had no clue what to do or expect.. Miller metcalf guided me through the whole process start to finish and someone was always there to help or answer any …
Agent replied · 9 December 2024
Hello, thank you for your review of our team. It is greatly appreciated!
2/5
GoogleWorst service to use. After dealing with Nadine for 2 weeks, I'm unsure which of us is actually the estate agent and fear she may actually move in with me any day now. I'm constantly chasing them up for minor admin they can't seem to keep …
5/5
GoogleWe bought a house which was offered through MMetcalfe. They were absolutely fantastic. All we could wish for- great communication, simple process and super personal interaction. Amy had been at Warrington branch on relief but dealt with our …
Agent replied · 19 June 2024
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleWe had our property sale with Miller Metcalfe. We had exceptional service from showing the house to completion. Particularly close to completion, there are delay upon completion. Becky and the team at Miller Metcalfe were really supportive. Becky was on the top of the case, chasing the matter and informing even before the conveyancing. Never had this level of service from estate agents before. Becky was above and beyond. Thanks very much to Becky and the team. Can’t wait to do more business with Miller Metcalfe.
Agent replied · 24 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Miller Metcalfe
Which Miller Metcalfe office has the most reviews?
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
Where are the Miller Metcalfe offices?
The three Miller Metcalfe offices, by town:
- Bolton (87a Lea Gate): 87a Lea Gate, Harwood, Bolton, BL2 4BQ
- Bolton (Burden House): Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
- Bury: 9-11 Market Street, Bury, BL9 0AH
Has Miller Metcalfe won any awards?
Yes. In The Trusted Agent 2026 awards, Bolton won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Best in Postcode award. The group and its branches also won ESTAS awards in one earlier year.
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Send Miller Metcalfe a message.
