Trusted Agent profile
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★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
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Miller Metcalfe's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you for your time and hard work! I couldn't even imagine that it would be possible to sell a house in 3 days. SAM, thank you for the evaluation of the house and moral support. I recommend this agency, they work quickly and professionally.
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5/5
GoogleProfessional, friendly and efficient service from Chelsea . Thank you , Jane
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5/5
GoogleAmazing Estate Agent! Excellent service and very well organized. Antonia was very quick to sort things out on the phone, saved lots of time and I would be happy to book viewings with them again. They also offer a mortgage broker!
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5/5
GoogleVery good service and friendly staff
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5/5
GoogleSarah was extremely informative, explained everything and a very pleasant lady.
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5/5
TrustpilotGreat experience with Chloe at MM Bury
Helpful team - despite a lengthy process. Chloe at Miller Metcalfe Bury looked after me well. Was stuck in a chain for 6 months, but Chloe kept chasing and was very helpful. It was worth the wait in the end.
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5/5
TrustpilotThe Bolton team were excellent
I can’t rate the Bolton team enough, especially Shakira. We were buying our first home and didn’t really know what to do or what to expect. Shakira and the team were always easy to get in touch with, really helpful and reassuring, always replied to our emails. They couldn’t do enough to help us, even talking us through things our solicitor should really have been explaining. Buying a house in the UK is a stressful experience, but having such good communication from the agent was so helpful.
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5/5
GoogleRating only, no written review.
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5/5
GoogleWe dealt with Katie Critchley at Miller Metcalfe for the house we purchased and I couldn’t recommend her and the team enough. So helpful with all our queries even to the point of helping us out with a wardrobe issue we needed moving! Genuinely wants to help you Brilliant to deal with, thank you!
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1/5
GoogleWe bought a property from this company march 2024, and I'm sorry I won't be recommending their Bury office. It took me a long time to actually process my thought and to write this but every time I think about that experience or see other first time buyers treated with some dignity, I get this lump in my throat. From a one liner email, to a staff just meeting up halfway to the door in their office to just drop the keys in our hand and turning back. When we opened the house and found all sorts of junks and emailed for explanation, no response till date.
Hello, thank you for taking the time to share your experience. I'm truly sorry to hear that our service did not meet your expectations, and I understand how frustrating this must have been for you. We always aim to provide a positive and respectful experience, especially for first-time buyers, so I’m disappointed that this was not the case. To address your concerns directly, please feel free to reach out to our Bury Branch Manager, Amy, who would be more than happy to discuss this matter with you personally. We value your feedback and would like to learn more about how we can improve. Thanks
5/5
GoogleAs I haven't been in the estate buyer/seller market for many years I was very uncertain of the structure and format of the visit including the valuation and the service from Miller Metcalf. Matthew was very helpful and immediately put me at …
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5/5
GoogleMiller Metcalfe Estate Agents - Bolton provided a great service throughout my home buying experience. All the staff were very polite and professional. Would highly recommend them. …
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5/5
GoogleI have recently moved into my first home and it was a fantastic experience to say the least. Amanda at Miller Metcalfe was outstanding from start to finish. Amanda always kept me up to date on the process and offered any help where I needed …
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5/5
GoogleWe had amazing support from Amanda Birks, Senior Sales Negotiator at Miller Metcalfe in Bolton. From the moment we saw the fantastic photos of our house which the photographer took we knew we had picked the best Estate Agent to sell our …
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3/5
GoogleUnfortunately the commercial landlord Miller Metcalfe acted as an agent for was rogue. We spent 4 months trying to finalise the lease, only for the landlord to walk away with both the keys and our deposit. …
5/5
GoogleAs a first-time renter in the UK, I’m really happy that my experience was with Miller Metcalfe. They were warm, approachable, and professional from the very start. Eleanor helped us at first, and then Kay Bates continued to support us, …
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5/5
GoogleAfter working with Miller Metcalfe to sell my old home and purchase a new one, and I couldn’t be more satisfied with the service. The team was knowledgeable, attentive, and professional throughout the entire process. Mandy and the Harwood branch team were especially helpful, keeping me updated regularly and making the whole experience smooth and stress-free. I highly recommend Miller Metcalfe for anyone looking for a reliable and dedicated estate agent.
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4/5
TrustpilotWe have recently moved from Bolton to…
We have recently moved from Bolton to Yorkshire from the valuation to the completion tbe staff have all been lovely great commutation and keeping us up to date with the any changes always available to to our calls if we need to asked questions especially Katie chritchely a credit to miller Metacalfe would recommend
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5/5
GoogleSuper lady ,knew exactly what she was talking about and was very informative about moving forward would recommend her 100%
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5/5
TrustpilotGreat experience highly recommended
We have used Miller Metcalf in the past and been a great experience. We have just recently sold our property and again great experience. The whole team are fantastic. Would definitely recommend and use in the future.
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5/5
TrustpilotBrilliant Service
Brilliant Service - thanks to the team and to Roxanne
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5/5
GoogleWe worked with Katie Critchley and the MM team for the sale of our house. They were extremely thorough and professional. Very well organized. It was a pleasure working with them.
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5/5
TrustpilotExcellent service throughout from…
Excellent service throughout from valuation until final sale .
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5/5
TrustpilotExcellent communication and assistance
Excellent communication and assistance throughout the purchase
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A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
The three Miller Metcalfe offices, by town:
Yes. In The Trusted Agent 2026 awards: Miller Metcalfe, Bolton won Trusted Agent.
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