Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWhat an amazing, diligent and transparent company to deal with.
From the start, marketing was key and concentrated which meant that it kept the price competitive.
Within a week or two I had offers and accepted one. Unfortunately my potential buyers buyer dropped out a few weeks later. I still had another very interested buyer who was happy to take on the sale, they had been kept in the loop should anything unforeseen crop up.
The Bolton team, Katie, Amanda and Shakira were very keen, diligent and knowledgeable. They provided updates almost day by day. The office phone was always answered in seconds and any messages immediately passed on and responded to quickly.
They listened to my needs as I wasn’t living locally and this was a probate sale. They made the whole experience less stressful and I would recommend Miller Metcalfe’s service for anyone wishing to sell their property.
Thank you all for making the whole process from start to finish as smooth as possible.
G · 10 December 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleKatie was especially very helpful within the whole process of the move. From updates and information I may need before moving in. When the firm say they will call at a specific time they will, same via email. Extremely helpful and satisfied all of my requirements and needs. Very good service
Jameel · 9 December 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleAmanda at this estate agent was great after the first buyer pulled out for no reason, she pulled out all the stops to get the sale through with the new buyer on time within a few weeks chasing all sides through to the completion.
Satish · 6 December 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotCarol from the Culcheth office kept me…
Carol from the Culcheth office kept me up to date with the progress and pushed things forward. Helen was genuine and very approachable. I would definitely use the services again
Alfie · 21 November 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleI met with dean today to evaluate my grandmas property. He was there on time and very friendly. He explained everything to me and his customer service was fantastic. We have now decided to go with miller metcalfe to sell the property.
Lucy · 21 November 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleThe property I was selling for my sister was anything but straightforward, Alice Picton went above and beyond with her help and advice and was lovely to deal with. Would highly recommend.
Susan · 14 November 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleI found the Miller Metcalfe team to be very helpful and proactive in helping me find a property, and guided me through the process afterwards.
Colleen · 14 November 2025 · Miller Metcalfe Bolton (87a Lea Gate)
Agent replied · 13 January 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleExtremely helpful from
My first viewing to collecting the keys. Highly recommend
Dan · 14 November 2025 · Miller Metcalfe Bolton (87a Lea Gate)
Agent replied · 13 January 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotMiller Metcalfe Were First Class
Miller Metcalfe were first class, with my house sale, from start to finish, they kept me informed/up to date, every step of the way, the staff are very kind and approachable and the Manager, Amy, is very professional/ knowledgeable, I would definitely recommend them
Consumer · 12 November 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotFriendly and professional staff
Matt · 12 November 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleRating only, no written review.
Muhammad · 11 November 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 November 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleAbsolutely fantastic service. As first time buyers we had absolutely no idea on buying our first property and miller Metcalfe made it completely effortless and kept us updated each step of the way. We cannot especially thank Katie for her patience’s with us being clueless and her incredible knowledge. Would advise anyone to use them. Thanks again Tom & becks
Thomas · 10 November 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 November 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleAmazing customer service! As a first time buyer I had no idea what I was doing. Myself and my partner dealt with a lovely lady called Katie who was amazing throughout the whole process. Her knowledge, reassurance and communication skills were outstanding. Nothing was too much to ask! Any issues or questions we had she acted on straight away. I would 100% recommend buying a property with Miller Metcalfe. We have now settled into our new home and we couldn’t thank Katie and the team at Miller Metcalfe enough.
Becky · 10 November 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 November 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleFantastic service friendly quick and professional
Laura · 5 November 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 November 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotProactive, good communications
Very proactive, kept me informed throughout the selling process, gave good advice when required
Tony · 29 October 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 11 May 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotWould highly recommend, worth every penny!
I had an excellent experience with Miller Metcalfe! The team was incredibly professional from start to finish, keeping me informed at every stage and making the whole process smooth and stress-free. A special mention to Thomason, who was absolutely fantastic, knowledgeable, friendly, and always went the extra mile to help. I couldn’t have asked for better service. Highly recommended!
Grace · 28 October 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotRoxy was really helpful and always very…
Roxy was really helpful and always very friendly.
She was really communicative !
Luisa · 28 October 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 1/5
TrustpilotAvoid
Worsley branch. Would be here forever explaining all the issues we’ve had with them for a very long time. To cut it short, they were useless, we did most of the viewing ourselves, most of the time they didn’t have a clue what they were talking about, they were constantly passing on incorrect information, they sided with our buyers who were clearly telling us lies throughout the whole process and making our lives extremely stressful, the attitude of some of them was rude. I can bet my life most of them having never personally experienced the selling/buying process so cannot understand or relate to anything you’re going through. Customer service, awful. Do yourself a favour and go elsewhere. That’s what we’re doing.
Update: proof of their couldn’t care less attitude due to generic response to review. Would have be nice to have received a personal response/apology due to all the issues we had. Amazing how quick they can reply to a bad review. Shame this wasn’t the case when it come our lives being effected by the sale of our property.
Eolhc_ · 16 October 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 24 December 2025
Hi Chloe,
We’re really sorry to hear about your experience and that we fell short of your expectations. This certainly isn’t the level of service we aim to provide. We take your feedback very seriously and would like the opportunity to look into what happened in more detail.
We understand how stressful moving home can be and regret that you felt unsupported
If you’d be willing, please contact me directly at the office so we can discuss your concerns and try to resolve this properly. Thank you for taking the time to share your feedback, it helps us identify where we need to improve.
Kind regards,
Zoe Shorrock
Branch Manager
★★★★★ 5/5
GoogleAll the staff at the Harwood branch were really helpful. Mandy & Chelsea were great in arranging all the viewings and keeping us up to date with everything and agreeing the sale of our property.
Darren · 15 October 2025 · Miller Metcalfe Bolton (87a Lea Gate)
Agent replied · 13 January 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleRating only, no written review.
Niamh · 15 October 2025 · Miller Metcalfe Bolton (87a Lea Gate)
Agent replied · 13 January 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleGreat service from the team so far. I’ve been in contact with Matt who’s been really helpful and efficient with getting my house on the market for me.
Louise · 13 October 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 12 November 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleI can’t rate the Bolton team enough, especially Shakira. We were buying our first home and didn’t really know what to do or what to expect. Shakira and the team were always easy to get in touch with, really helpful and reassuring, always replied to our emails. They couldn’t do enough to help us, even talking us through things our solicitor should really have been explaining. Buying a house in the UK is a stressful experience, but having such good communication from the agent was so helpful.
Kirsty · 10 October 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 9 October 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleI would like to say a massive thank you to Katie Critchley. The service i’ve had from Katie has been absolutely outstanding. I cannot thank her enough for all her support and guidance throughout this stressful process. There has been multiple occasions where Katie has gone above and beyond to help me and explain things to me as i was clueless with some matters. She genuinely does go the extra mile and has always been professional. I’m glad i had someone like her deal with me and she is a credit to the team at Miller Metcalfe.
Asad · 10 October 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 9 October 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleYesterday we completed on our house and I cannot thank Katie and Amanda especially enough. They both made the process so smooth and kept me informed about every update every step of the way. If you’re after a responsive and relaxing process I would recommend them 100%!
Thankyou both very much😊
Amanda · 10 October 2025 · Miller Metcalfe Bolton (Burden House)
Agent replied · 9 September 2025
Hello, thank you for your review of our team. It is greatly appreciated!
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