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★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
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Miller Metcalfe's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Miller Metcalfe branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
ESTAS winners in two years, the group and its branches: 2026, 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Miller Metcalfe and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
2025 1 Gold and 1 Silver The British Property Awards 2025 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWow! What a six months that was. Hiccups after Hiccups and a few more issues along the way. …
Hi Andy, thank you for taking the time to leave your feedback, it is greatly appreciated. I note from your comments that you have experienced a stressful 6 months which is understandable during these difficult times. I am pleased to learn … More
5/5
GoogleAs the property buyer, I was very happy with the service provided by Danielle and Beth. They kept me well informed and dealt with any questions and issues effectively and efficiently. Buying a house is not without its ups and downs but …
Hi David, thank you for taking the time to leave a review, it's greatly appreciated. As you refer in your feedback, buying a house is a stressful time and at Miller Metcalfe we endeavour to ensure that the customer journey is as smooth as … More
5/5
GoogleI recently sold my property with miller metcalfe Harwood and the service was second to none. Beth was our main contact and she handled the sale amazingly from start to finish. We had contact with the majority of the team throughout the sale …
Hi Adam, thank you for your excellent feedback and for taking the time to right the review, it is greatly appreciated by everyone here at Miller Metcalfe. We wish you all the best in your new home.
5/5
GoogleMiller Metcalfe have an office in my local area ( Bradshaw, Bolton). I have been looking to buy a property locally for several months and the staff at MM have been totally committed to helping me to get what I want. Despite a couple of …
Hi Vincent, thank you for taking the time to leave such a great review. We are very pleased to learn that you received an efficient, friendly and professional service and that we helped to secure a property for you. We will certainly … More
5/5
GoogleRight from the start the service was fantastic. From the professional photos being taken to the constant contact from the team providing regular updates always on hand to answer questions and provide reassurance. I’d like to say thanks as …
Hi Lynne, thank you for taking the time to leave your feedback, it is greatly appreciated. We are very pleased to learn that you received a professional and helpful service from our dedicated team and that you were happy with our recommendations. We wish you all the best with your move.
5/5
GoogleI recently bought a house through Miller Metcalf, the sevice I received could not have been better. Charlotte and the team went above and beyond to ensure the sale went through to a really tight deadline, even when we faced setbacks that …
Hi Megan, thank you for taking the time to leave your feedback, it is greatly appreciated. We are very pleased to learn that you received an excellent service from our dedicated team and that we met and exceeded your expectations. Thank you for recommending Miller Metcalfe.
5/5
GoogleI had previously used two other agents to sell my property but was unsuccessful and after a short time with miller metcalfe it sold no problem. The staff were very helpful professional and keen to resolve any issues. Nothing was too much …
Dear Davinci, thank you for taking the time to leave your feedback, it is greatly appreciated. It is always a pleasure to learn that the service we offer at Miller Metcalfe has met our high expectations and we are very pleased that you … More
5/5
GoogleMy selling experience with Miller Metcalfe Bury was very good. From the beginning to the end, I felt that they were always there to assist in dealing with all the processes that usually come with selling a property, and have listened to my …
Dear Halima, thank you for taking the time to provide your feedback on the service you received from our dedicated team. We do appreciate that buying and selling a property at the same time can be extremely stressful and we are very … More
2/5
TrustpilotPoor value for money
After valuing our property considerably higher than the local competition, I was very happy when the property sold in 4 day for asking price. The market was red hot however, but still I cannot complain about that aspect. All the viewings were conducted by myself, which was my choice, as I was working from home at the time. Our house sold in 4 days for asking price. Overall, aside from a few small issues with inaccurate floorplans, Miller Metcalfe did a good job of creating the listing on Rightmove and arranging the viewings, 4 in total. As we were purchasing a new-build, and were in a small chain, the purchasing process proved to be incredibly stressful, due to the fact our developer was pressuring us to exchange and there were issues in the chain that needed to be ironed out. Throughout this Miller Metcalfe did the bare minimum and ended up being of very little help at all. I'd hoped that as less effort was required from them in the early stages of the sale, I would have perhaps been compensated by extra effort thought-out the conveyancing process. That was not the case. I had other parties in the process complain to me about their lack of cooperation and had to constantly chase for updates, often being promised a call back, but never receiving one. At one point when our purchase was under threat due to lack of progress my case handler went on holiday and failed to update a colleague of the deadlines we faced. A very blasè approach to managing what, for us, was a super stressful situation. They were of zero use in the last 6 weeks of the sale process. If, on the off chance, they did call, it was to provide me with useless, out of date information, as they basically had no idea where the process was up to. If you’re looking for an estate agent to just sell your house, then they are ok. If you’re looking for an estate agent that will also proactively assist during the conveyancing process and provide you with updates then forget it. As they were considerably more expensive than the local competition I’d negotiated a lower fee. However, I feel this resulted in me receiving a substandard level of service. Overall I’d say they represent incredibly poor value for money. After emailing one of the directors asking exactly what I was paying for, and not receiving a reply, it told me everything I needed to know about Miller Metcalfe. Avoid.
Dear Tom, At Miller Metcalfe we take our customer service very seriously and we have taken on board your comments in regards to your recent sale with Miller Metcalfe, Bury office. We are sorry that you feel that the sale process wasn’t handled in your opinion in the correct manner. Thank you for acknowledging that we did sell your home for the asking price in a very quick timeframe. I have looked into your file and have noticed that the onward chain had a very strict timeframe with it being a new build home and I am sorry that you didn’t feel that we didn’t adapt our services in line with this. We thank you for your honest feedback and ensure that we will implement this moving forward. We wish you all the best in your new home. Miller Metcalfe
5/5
GoogleWe are buying a home sold through MM, we are primarily dealing with Eloise at MM Horwich and have nothing but praise.to.say about her, she is extremely punctual, very happy to help and you can tell she loves what she does for work, it …
1/5
Google0 stars. No communication between staff in office at bolton. Not professional, Unorganised, Disappointed with Miller Metcalfe team in bolton. …
5/5
GoogleWe’ve definitely not had the easiest journey into buying our property, however Eloise at Miller Metcalfe has been amazing and kept us informed every step of the way! With me and my partner working alternate shifts it isn’t always easy for us to communicate however Eloise made no issue of informing us both, so a big thank you 😁 …
5/5
GoogleSaffron, Leanne, Megan, Jane and the rest of the team at Miller Metcalfe were very friendly and helpful. They were extremely responsive, giving us updates after every viewing and informing us of next steps. Unfortunately, we’ve had to take …
5/5
GoogleAll the staff at Miller Metcalfe Horwich have been amazing, nothing so far has been to much trouble and the service they offer is very professional, prompt and goes above and beyond my expectations. …
5/5
GoogleMiller Metcalfe were a fantastic help from start to finish. Mark valued my property - extremely professional and knows his market well, giving sound advice to help. Secondly I dealt with Megan throughout the process who updated me every …
5/5
GoogleKelly and her team were absolutely brilliant start to finish. The purchase was chased every single week with solicitors and we were kept up to date regularly. At the end there were solicitors dragging their feet but Kelly quickly got …
1/5
Googlethis is my 4 th time i have been on live chat to try to get the terms and conditions for the property auctions being offered , i am asking for this in writing which is a legal requirement from any seller, i am still waiting , all they …
Dear Mr Hobson, thank you for taking the time to leave your feedback, it is greatly appreciated. We are sorry that you feel disappointed with the service received to date and we have now looked into your complaint. We have 1 web chat … More
5/5
GoogleJess has been fantastic! She is very professional and does what she promises to do. We are in the process of purchasing via Miller Metcalfe and should we sell in the future, I would be happy to use this lovely bunch!😊 …
Hi Julieann, thank you for taking the time to leave your feedback, it is greatly appreciated. We are very pleased to learn that the purchase of your property is going well and that you have received a professional and helpful service from our dedicated team. Thank you for recommending Miller Metcalfe.
5/5
TrustpilotWe used Miller Metcalfe for the sale of…
We used Miller Metcalfe for the sale of our property and they also bought our new home through them. Have to say Amy and Charlotte and the Bury office were absolutely fantastic and would definitely recommend. Chris.
Hi Chris, thank you for taking the time to leave your feedback, it is greatly appreciated. We are very pleased to learn that you received a fantastic service from our dedicated team and that we have met with your expectations. Thank you for recommending Miller Metcalfe. All the best in your new home.
5/5
GoogleValued house 20k over a independent estate agent and sold for not much less. The Bury branchPositiveQuality
Hi Lee, thank you for taking the time to leave your feedback and 5 star rating, it is greatly appreciated. We always strive at Miller Metcalfe to deliver a professional, helpful and friendly service and we are pleased that we have met with your expectations and achieved a great price on your house. Best wishes.
5/5
TrustpilotExcellent service and always happy to…
Excellent service and always happy to help
Hi Jaz, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received an excellent and helpful service from our dedicated team and that we have met with your expectations. Best wishes, Miller Metcalfe.
5/5
TrustpilotI’ve been meaning to leave this review…
I’ve been meaning to leave this review for a while now; such was the impression that was made. I just have an awful memory so my apologies for that! Primarily we dealt with Paige from Miller Metcalfe Bolton on a rental property that we showed great interest in. She would call and provide regular updates on the property and the application process, and was always on hand and helpful whenever I needed to call and further mither the poor girl. I’d say we couldn’t have asked for more from her. Now we have our home, and we’re happy and settled! Thanks guys! Andrew
Hi Andrew, thank you for taking the time to leave your review, I know it's one of those things that we put on our to do list, but we don't always find the time, so thank you. We are pleased that we have met with your expectations and that you received a professional and helpful service with regular updates from our dedicated team, with a special thanks to Paige. Enjoy your new home, best wishes, Miller Metcalfe.
4/5
Trustpilotan amazing company full of lovely…
an amazing company full of lovely patient people, who have done an amazing job selling our house!
Hi Saskia, thank you for taking the time to leave your feedback, it is greatly appreciated. We are very pleased to learn that you received a friendly and patient service from our dedicated team and that our "amazing company" met with all of your expectations. Thank you for recommending Miller Metcalfe and we wish you all the best with your move.
5/5
TrustpilotMiller Metcalfe Swinton Branch
Miller Metcalfe’s Swinton office did a great job selling our house. And in the last few weeks of the sale, manager Zoe was fantastic, dealing with the buyers and our solicitor to ensure completion to a very tight deadline. She saved us loads of work and stress. Great service. Thank you.
Hi Steve, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received a fantastic service from our dedicated team, delivering a professional and stress-free sale. Thank you for recommending Miller Metcalfe.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
The three Miller Metcalfe offices, by town:
Yes. In The Trusted Agent 2026 awards, Bolton won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Best in Postcode award. The group and its branches have also won 3 other industry awards since 2025.
