Trusted Agent profile
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★★★★★
1,050 reviews across 4 offices and 3 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,050 reviews on three platforms, rated 4.5 out of 5 overall.
961
Reviews on Google
All 4 offices
48
Reviews on The Trusted Agent
All 4 offices
41
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleVery poor service !
Good Afternoon Dani, it is a shame to see you have left us this review. I have searched our system and can find no record of a client/customer in your name. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
5/5
GoogleAnita and all the other members of the team are Great. They are all very helpful, friendly and professional.
Thank you for your review and good luck in your new home
5/5
GoogleRating only, no written review.
Thank you for your review Ricardo
5/5
GoogleRating only, no written review.
Thank you for your review Merciana
5/5
GooglePositive: Very Professional I have rented a property through SLCA which is now Mcfarlane in Marlborough for the last 11 years. In those 11 years the service that was given to us has been steadily improving, now that Mcfarlane have taken full control I can honestly say they are an excellent letting agency. I would like to say a big thank you to Jacqueline in the Marlborough Office for looking after our best interest as tenants always providing service with a smile and always there to help. I can thoroughly recommended Mcfarlane to anyone.
4/5
GoogleI let a property through SLCA for many years, and although it is too soon to review McFarlane (who have taken them over), I was more than satisfied with their service. They seem to strike the right balance between the interests of the tenant and the landlord (although I can remember no occasion where these differed). I have dealt with Jacqueline Marchant-Currie for some years and she has always been professional, efficient, helpful and friendly.
5/5
GoogleHad a great experience with Mcfarlanes.I have been looking for a long time for a house to rent and they couldn’t have been more helpful and were so efficient.Jacqueline Marchant -Currie was the lady I dealt with in the office and she went above and beyond with helping me find the right home.I had various emails with Jacqueline too and she was always so quick to respond and have answer.From start to finish the whole process of moving had been made so much easier by the team here especially Jacqueline who was so helpful.I thoroughly enjoyed opening my moving in gift box which was a real treat and a nice touch.Thank you for all your help and for an excellent service compared to others.
Thank you for your comments Fiona they are very kind. I hope you are enjoying your new home.
5/5
GoogleI found renting through Mcfarlanes very smooth and stress free. Any issues were dealt with swiftly and always kept me informed. Jacqueline in particular has been brilliant and I’d thoroughly recommend this company.
5/5
GoogleCarla been our contact for running our HMO for over 4 yrs. Always professional, friendly, helpful, responsive and communicates well. Great liaising between tenant, contractors and landlord. Tom and Joe are very good on the letting side. They recently found a tenant and commenced referencing for another property within 1 week of initial advertisement. Very pleased with McFarlane. Happily recommend them to other Landlords.
Thank you for your review Dave
5/5
GoogleI am very grateful for the very mindful and caring service provided by Dom and Jo every step of the way during my buy-to-let purchase. I was particularly impressed with the way Dom fielded all my questions about the property in great detail - even taking extra photos of the property at my request.
1/5
Trustpilotpoor lettings service
I approached McFarlane and put in an application for several properties to rent - I was desperately looking for a place to rent in Swindon as I was starting a job and was living in a hotel in another city having just relocated back to the UK from overseas. I sent them all income documentation, job offer letter, references, etc. In short, I gave them everything to reassure them that I was a serious applicant). I applied for as many properties as I could to secure one, but they never updated me on my applications, despite chasing them repeatedly. I asked to apply for more properties but they never followed up. After a while, it became clear that they never really took my application seriously. Needless to say I ended up renting from somewhere else. I wrote to their Director and complained about their poor lettings service and told him that I hoped their selling team were much better as I would be looking to purchase very soon as a first time buyer. The Director never responded to my email, so for me it was clear that they were never interested in my business. I am looking to purchase my first property and needless to say, I will avoid any properties advertised by McFarlane as it is clear they never took me seriously and it is a hard experience to forget. The other estate agents I have approached have been very quick to respond, and have even referred me to one of their brokers (whom I am using) and solicitors. This is lost business for McFarlane, but if that is how they operate, I am glad to steer clear of them.
1/5
GoogleAVOID THIS COMPANY.
Good Morning Tom, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
1/5
TrustpilotLock your doors
This agency will send their staff to your house to do "inspections" completely unnanounced. They won't contact you, they will show up at your door and let themselves into your property. This happend just today, my partner (f) was home alone and a McFarlane agent (m) let himself into the property and then refused to leave until being asked a dozen times. Watch out
1/5
GoogleThis company do not know how to manage letting properties. They let sub standard properties. My brother rented a property from them and we took it to Court and have just received a settlement! The property was in an awful state, so bad we had to get Environmental Health involved who issued a Hazard notice and then an Improvement Notice. They had managed the property previously with the previous Tenant saying he had all the same issues. How can you call this managing, holes in the roof, damp everywhere, inadequate heating - to name a few!!!!! We had no communication re the Deposit, they just kept it, which is against the law. They even tried to blackmail us by email, by saying if we didn't take any further action, they would release my brother early from the Contract!!!!!!! Steer well clear! IN ANSWER TO YOUR RESPONSE - YES I DEFINITELY HAVE THE CORRECT LETTING AGENT! YOUR OLD TOWN OFFICE! WE TOOK THE LANDLORD TO COURT AND SHE SETTLED, BUT YOU WERE THE MANAGING AGENTS!!!!!!
Claire, I am surprised to read your review. I don't know if you have the correct Letting Agent as we have never been to court. Nor do I recognise any of the accusations that you have stated. If you would kindly contact me on 01793 611841 and ask to speak with either Shaun or Tom we would be very happy to look in to this matter. Kind regards, Shaun
5/5
GoogleMy thanks to Jo and the team for their assistance in the purchase of a bungalow for my mother. There were some issues with part of the chain and Jo did a great job keeping me updated throughout the process.
5/5
GoogleVery easy and proffessional agent to work with. Both Cameron and Jo provided an excellent service and helped push through a house purchase very quickly. I would definitlely recommend to anyone.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent staff who are willing to go the extra mile. Very attentive and quick with communications. Would recommend to purchase withPositiveResponsiveness, Professionalism
5/5
GoogleTom Pawley and the wider McFarlane team assisted my partner and me in moving from Manchester to Swindon as tenants. As this was at short notice, due to employment transfers, we were helped a great deal in visiting the properties around the Wiltshire area. Other members of the team were supportative in providing flexible visiting times to the properties. Tom managed to support us and smooth the transition to moving to our new property. McFarlane is a professional and smart outfit that offers good quality and good value.
Good morning Kaide, thank you for your review it is much appreciated.
5/5
GoogleBradley provided top-notch service in helping me secure viewings in an efficient and professional manner. Anita was pleasant and tentative during all the viewings. Couldn't recommend them enough!
Thank you for your review
5/5
GoogleFriendly ,efficient and well organised.
5/5
GoogleWe decided to go with McFarlane after speaking with a few other estate agents, we felt we’d get a much more individual, personal experience and service which was what we were looking for. They have truly been a pleasure to work with, full of knowledge of the local area and market.
5/5
GoogleI recently purchased a property through McFarlane, as a first time buyer i relied heavily on the advice and help on others, the team here really made the process easier for me, Jo was amazing throughout the purchase, helping me where others were unresponsive or overall unhelpful, i never had to wait long for a response and Jo made sure to keep ontop of every aspect of my purchase, from chasing my solicitors to keeping me informed on the progress of the sellers solicitors! I cannot praise the team at McFarlabe North Swindon enough and will always recommend their services if ever asked!
5/5
GoogleFrom start to finish - a professional service. Their dedicated sales progressor , Jo, kept us informed throughout the process and was also in contact with the solicitors dealing with the conveyancing. This took away any stress and worry about chasing up events as we were fully informed throughout. The sales team were also professional with photos and advertising in the first instance and also giving us sound advice . A very quick and successful outcome. Highly satisfactory.
5/5
GoogleI’ve received great service from Jo at McFarlane throughout the process of buying my first property. She constantly kept me informed and up to date without me having to chase. It wasn’t the smoothest process overall due to some issues on the lettings side and other factors out of Jo’s control, but she was able to restore my confidence and make sure things were resolved. Really appreciate her help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swindon has the most, with 500 reviews rated 4.1 out of 5, followed by Cricklade with 313.
The four McFarlane Sales & Lettings offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Yes. In The Trusted Agent 2026 awards: McFarlane Sales & Lettings, Cricklade won Trusted Agent.
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