5/5
The Trusted AgentVery Professional
Sold my home through the Team at McFarlane and they could not have been better. Kept me updated through and always on hand to answer any questions I had.
Trusted Agent profile
Verified
McFarlane Sales & Lettings in Swindon, Cricklade and Marlborough
★★★★★
1,050 reviews across 4 offices and 3 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,050 reviews on three platforms, rated 4.5 out of 5 overall.
961
Reviews on Google
All 4 offices
48
Reviews on The Trusted Agent
All 4 offices
41
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers13 reviews
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Buyers6 reviews
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
Landlords6 reviews
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
Tenants11 reviews
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
Our offices
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
- McFarlane Sales & Lettings Swindon28 - 30 Wood Street, SN1 4AB500 reviews · 435 on Google (4.1)21 in the last 90 days
- McFarlane Sales & Lettings Cricklade102 High Street, SN6 6AA313 reviews · 249 on Google (4.8)13 in the last 90 days
- McFarlane Sales & Lettings North SwindonRedhouse Village Centre, SN25 2FW233 reviews · 191 on Google (4.9)21 in the last 90 days
- McFarlane Sales & Lettings Marlborough106 High Street, SN8 1LT128 reviews · 87 on Google (4.7)9 in the last 90 days
Awards
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on The Trusted Agent
Showing 48 reviews on The Trusted Agent only. Show every review
The Trusted Agent5/5
The Trusted AgentExcellent professional service
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt and efficient; we particularly appreciated the emailed notifications of viewings and the corresponding feedback. The tenants that Anita found for us are charming and I know are as pleased with the service from McFarlane as we are.
3.3/5
The Trusted AgentProperty purchase.
Tom Harper from the Cricklade office has been excellent in arranging and handling viewings and negotiations for us.
0.6/5
The Trusted AgentRating only, no written review.
5/5
The Trusted AgentBlue chip company with the personal touch.
This is my third engagement with McFarlanes (Cricklade Office) having used them previously to both rent out and sell my former home, and I have to commend them yet again for handling my current sale so well too. They have consistently exceeded my expectations by efficiently (and sympathetically) dealing with all of my problems during a messy conveyance - by providing me with assistance and advice beyond their remit 'out of hours' and late into the evening from their own homes. How good is that? Once again I have to shower Silvia with so much credit and thank her personally for her inexhaustible support and kindness. If I were a CEO, I'd head-hunt her lol. So, a big thank you to this wonderful company, and to the MD, Shaun - who is a total gentleman, for creating such a well oiled team. You can safely put your trust and confidence in the hands of this agent.
5/5
The Trusted AgentExcellent buyer support from the Swindon team
Just completed on a lovely property and I would like to extend my sincere thanks to Silvia and Julian for their support working with a very challenging vendor. They went above and beyond to help smooth the many bumps in the road caused by the vendor and their conveyancor (the cheapest and worst I have seen). Wouldn't have completed if it weren't for their professionalism and dedication. Always a pleasure to deal with, responsive and keen to drive on to the next stage with consideration and understanding. Its when the going gets tough that the agent's team make the difference and get a sale through to completion. If I were selling I wouldn't hesitate to use this team and highly recommend them.
5/5
The Trusted AgentFantastic Service
Julian and Silva handled the sale of my property with the upmost professionalism. Feedback following viewings was prompt and detailed. Silvia managed the post sale process impeccably including communicating with all parties in the chain and updating me in her own time to ensure that I had the latest details.
5/5
The Trusted AgentSuperb help in buying
Not just the normal stuff, but Silvia tracked down surveyors, tree surgeons and established contact with the Council about what could and what could be done about Council and Highways land adjacent to the property, specifically regarding the height of nearby trees. Extremely helpful. Not to mention the card and the gift when I collected the keys.
5/5
The Trusted AgentMcFarlane’s deliver with efficiency and reliability
Julian and his team, especially Silvia, have been amazing in helping us to sell our property and buy another on their books. They have been professional, extremely helpful and nothing has been too much trouble for them when we’ve needed advice and answers. Our move went smoothly and we wouldn’t hesitate to recommend McFarlanes to anyone who is looking for a reputable agent.
5/5
The Trusted AgentJust the best!
The staff of McFarlane Sales and Lettings could not have been more kind, considerate, hardworking and supportive in helping us through some challenging negotiations earlier this year. We were kept informed of progress throughout the purchasing process and would not hesitate to use them again or to recommend to others.
5/5
The Trusted AgentWarm and Professional.
This lady was an absolute delight and a pleasure to deal with. She was so proactive and helpful - we can’t begin to express our thanks to her for her commitment towards us and our sale. She consistently went above and beyond at every stage of our sale and is to be commended. You will find her so very agreeable and just an all round nice person who will manage your sale or purchase with total efficiency, keeping you informed throughout the whole transaction with her thoughtful, superb communication skills.
5/5
The Trusted AgentSarah Cole, Property Manager. Care and tenacity when dealing with a tenant's maintenance issues.
Since Sarah joined the McFarlane team her response to any maintenance issues I have had, at the property I rent , have been handled professionally and with tenacity. I am very appreciative of the fact that she has always kept me informed throughout the process and also follows up on matters that may involve the building's Maintenance company. June C
5/5
The Trusted AgentWorth Six (6) stars.
We recently sold our property through this agent and the sale was handled by their Cricklade office. We had used their Old Town office previously to rent out our house and their management services proved to be completely reliable and stress free - with no issues what so ever; so we had no hesitation about using them again when we decided to sell. They were proactive throughout and reacted to any points or questions we had, without delay. Their communication throughout was excellent and they kept on top of all the other parties involved without any need for me to chase them along. We were offered every assistance along the way and they even scanned and emailed documents on our behalf when our own resources were packed away. Their team worked well together and went way beyond the level of support and assistance we expected. They really could not have been more accommodating and helpful, and we cannot begin to rate then highly enough. Please use them with total confidence and let them take over the stress and hassle out of buying, selling and renting.
5/5
The Trusted AgentFirst class professionals that go above and beyond
A fabulous team of professionals who supported us through two chain collapses and eventual sale (third time lucky). The team remained positive, professional and supportive through some very challenging times. Though a special mention needs to go to Silivia for her positive, friendly, proactive and professional manner. She kept us informed every step of the way, nothing was too much trouble and she went ‘above and beyond’ to help us. Thank you McFarlanes
5/5
The Trusted AgentGreat Service From All The Team
I found McFarlane to be helpful and informative. They were very pro-active in selling the property in a timely manner. Their knowledge of the local area and market proved invaluable.
5/5
The Trusted AgentOutstanding Attention to Detail and Tenacity
The McFarlane Team dealt with my house sale from beginning to end with unfailing politeness and tenacity. They were particularly effective in keeping me abreast of progress throughout, and 'caught the ball' when other agents in the chain had been less vigilant and dynamic. As such, the sale culminated on time....and without drama or stress.
5/5
The Trusted AgentWonderful Team!
All of the team deliver the best customer service and in the most professional manner. Nothing was ever too much trouble and they were able to resolve any issues quickly or even just be there to discuss any concerns we had. Julian, Dom and Silvia thank you for everything!!
5/5
The Trusted AgentExcellent service from the very beginning
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly recommend McFarlane Estate Agent to any one who was looking at selling or buying.
5/5
The Trusted AgentFantastic team
We purchased a property through macfarlanes,cricklade. From the first meet at viewing right and all the way through the (long!) process the team were just fantastic. Communication was always there. Silvia we have to give special thanks too,this lady is one in a million and did her upmost to get things moving and to keep me calm! Thank you all x Wouldn't hesitate to recommended you to anyone xx
5/5
The Trusted AgentThorough and Patient
Whole team were professional, considerate and patient. We chose McFarlane to sell our house through as we had seen a property we wanted to buy through then. Unfortunately we had to pull out of our purchase and find an alternative after a survey highlighted structural concerns. They were also understanding and patient. We managed to proceed with our sale and keep to original time frame.
5/5
The Trusted AgentMcFarlanes looked after us really well as tenants for almost 3 years in our rental property.
During this time, they were efficient at dealing with any maintenance jobs that needed attention. They were flexible with regards to fitting around our timings re the quarterly proper type inspection and they were always respectful that they were in our 'home'. Thank you, McFarlanes, for all your support.
5/5
The Trusted AgentWonderful service - couldn't be done better
We were delighted with the service we received from McFarlane when we sold our flat. From the first moment they took on the business we felt we were in professional hands who knew what they were doing at every stage. Dominic came to view the apartment in the first instant and was enthusiastic and agreed an asking price.. He managed to get two viewings within two days and two offers arising from those viewings. We accepted one and were then in the very capable hands of the sales progressor, Silvia. She didn't sit back and hope things would happen but was working on our behalf the entire time from acceptance of the offer to completion. She was even in touch on her days off to ensure that the sale was going forward. Her support, and the support of all the staff, helped us through the worrying time of selling the apartment, Thank you to all the staff. Recommended without reservation.
1/5
The Trusted AgentCarringtons Staff
MCFarlane now has joined Carringtons whose Staff offer shockingly poor service see reviews on Carringtons for more information!
5/5
The Trusted AgentFantastic Service
Fantastic service, professional and friendly from Julian, Dominic and Silvia at McFarlane. We sold our property and bought our new home through McFarlane. The process was quick, efficient and easy. From a consumer point-of-view, it's about as good as Customer Service as you can receive. We were kept informed of progress of the sale and purchase, with detailed information provided at each key stage, including 3rd party communication (vendor, buyer, solicitor etc). We are so pleased with our new home and cannot thank the team at McFarlane enough. I will recommend them to all my friends and family.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about McFarlane Sales & Lettings
Which McFarlane Sales & Lettings office has the most reviews?
Swindon has the most, with 500 reviews rated 4.1 out of 5, followed by Cricklade with 313.
Where are the McFarlane Sales & Lettings offices?
The four McFarlane Sales & Lettings offices, by town:
- Cricklade: 102 High Street, Cricklade, SN6 6AA
- Marlborough: 106 High Street, Marlborough, SN8 1LT
- North Swindon: Redhouse Village Centre, Swindon, SN25 2FW
- Swindon: 28 - 30 Wood Street, Swindon, SN1 4AB
What do sellers say about McFarlane Sales & Lettings?
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
What do buyers say about McFarlane Sales & Lettings?
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
What do landlords say about McFarlane Sales & Lettings?
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
What do tenants say about McFarlane Sales & Lettings?
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Has McFarlane Sales & Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: McFarlane Sales & Lettings, Cricklade won Trusted Agent.
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