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★★★★★
11 reviews from tenants across 4 offices
11 reviews of McFarlane Sales & Lettings come from tenants, rated 4.6 out of 5 on average, across four offices. Checked 9 October 2026.
11 reviews from tenants, newest first, with the office each one is about.
5/5
View AgentsSarah Cole, Property Manager. Care and tenacity when dealing with a tenant's maintenance issues.
Since Sarah joined the McFarlane team her response to any maintenance issues I have had, at the property I rent , have been handled professionally and with tenacity. I am very appreciative of the fact that she has always kept me informed throughout the process and also follows up on matters that may involve the building's Maintenance company. June C
5/5
View AgentsMcFarlanes looked after us really well as tenants for almost 3 years in our rental property.
During this time, they were efficient at dealing with any maintenance jobs that needed attention. They were flexible with regards to fitting around our timings re the quarterly proper type inspection and they were always respectful that they were in our 'home'. Thank you, McFarlanes, for all your support.
5/5
View AgentsShort-term stay in double apartment
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat flexible arrangements, and I'm happy to say that McFarlane have been very accommodating to our circumstances. The apartment itself is in excellent condition and good condition. There have only been few instances where we needed help with maintenance and each time the situation was addressed swiftly and the issue dealt with in a timely manner. Staff are always helpful, and each time I called in or dropped by we had nothing but friendly exchanges. Mails are replied to swiftly and there is always someone on the phone to help me, even when our primary property manager is unavailable. Overall I wholeheartedly recommend renting with McFarlane.
1/5
View AgentsPoor, disappointing and over-priced service
I am incredibly disappointed with the service provided by McFarlane. To begin with, I was misquoted the admin fee when looking around the apartment and was subsequently shocked to find that I had to pay an additional £250 as an end of tenancy cleaning fee - which in itself is extortionate considering I had 3 quotes from other local companies quoting me around a third of what McFarlane was charging (and considering my flat is small and uncarpeted, there's no way it would cost £250 to clean it). Secondly, the admin fee that I was quoted at the point of paying was £100 extra than what's advertised on the website. While I sought to rectify both of these issues with the director - which I did (a reduction of £100 on the cleaning fee and the payment of what was quoted on the website for the admin fee) it was already a lot of hassle before anything really happened. There was then the issue of the estate agents having limited information about the property; they didn't know that it came with a garage; the bills system wasn't explained properly (as some are included and others, like electricity, are payable in different ways); I wasn't told who else/how many others lived in the building; upon asking for dimensions of the flat, they failed in giving me any. Finally, when it came to moving in, I was incredibly shocked and disappointed (considering my above comments) to find that the apartment hadn't been properly cleaned; given the amount that was paid for cleaning, I expected it to be pretty much immaculate. Quite the opposite: dusty and sticky surfaces, dusty window ledges, marks left on the hob and oven and the shower wasn't properly cleaned. I was then further disappointed with the response from McFarlane since this was delaying me in my move. A sense of urgency to rectify the situation was lacking and it resulted in what's already known to be an incredibly stressful experience in being even more stressful. A really unpleasant start to the move. To the people who work at McFarlane on a personal level, they all seem pleasant and polite but in a business sense and as service providers, I feel really let down as a tenant and customer. Fingers crossed things improve over the coming months.
5/5
View AgentsFantastic service
McFarlanes have been very professional and helpful with the whole process of renting. We would not hesitate to rent one of their properties or purchase from them in the future. Thanks again for all your help. Kelly in particular has been a pleasure to deal with.
5/5
View AgentsProfessional and personal
I have moved twice with McFarlanes in the past 12 months and the level of service has been outstanding. They have worked hard to make the moves successful and when issues have arisen they have dealt with them immediately and professionally. I would recommend using them as their team are honest and genuine, it does feel like you are getting a very personal service.
5/5
View AgentsPainless and efficient move into new flat
Professional and friendly staff helped make this move as near painless and easy as a move can be. Very happy with the service and flat as provided.
5/5
View AgentsAlways professional, always friendly, and always go the extra mile.
I have been a tenant with Mcfarlane for just over a year. Whoever I deal with, they have all been consistently friendly and professional. All issues I have had (not many!) have been dealt with fast and efficiently. Thank you to the whole team.
5/5
View AgentsAgents Review
I have been a tenant with McFarlane now for 9 months and i have found them to be very professional and their communication has been excellent. Whenever there has been a problem with the property they have been really quick in getting a contractor out to investigate and solve any particular issue.. All the staff which we have dealt with have been first class and very helpful.
5/5
View Agents2 Mir Crescent
We are extremely pleased with FcFarlanes the staff and particulary Kelly have been extremely helpful and effiecient kelly also helped with local facilities as we have recently relocated from Devon, our move went smoothly and they are quick in sorting any issues out and are easy to get hold of. We strongly recommend this company. The property was immaculate and the handing over procedure was excellent again thank you to Kelly who met me at the property to go through the heating and hot water etc which she even set up for me!!!!
5/5
View Agentsagents review
I have been a tenant with McFarlane for 2 years, and have found them to be very professional and helpful.. I cannot praise the staff enough, nothing is to much trouble,. If any problems arise they are always sorted very quickly. Thank you for all your hard work, especially Kelly
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
11 reviews from tenants across four offices, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.