McFarlane Sales & Lettings in Swindon, Cricklade and Marlborough

★★★★★ 1/5

Google

Rating only, no written review.

BT · 29 December 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 1/5

Google

What a disappointment. Avoiding any property connected with this company in the future. Long list of issues like a previous reviewer. I will say that the initial agents upon viewing a flat are helpful and friendly. But here is the telling thing, once they have helped get you your property (and they earn whatever they earn) the service is bad, virtually non exsistant. You will be appointed a tennancy manager, ours was Sarah, and this was another pointless exercise as practically any issues which were fair to bring up, she was no help whatsoever. You see, we had a setup where we were unable to speak directly with our landlord and ask Sarah to speak with them each time it was required, and she clearly sided with the landlords on everything and both of their time scales to get things sorted was not acceptable. Will not accept this setup again. One issue was the landlord had extreamly heavy gates at the end of the fire exit stairs. The landlord wouldn't move them. It was difficult getting my bike out (Satah at McFarlane made such a fuss of them sllowing me to keep a bike, a generally accepted requirement at most properties, an area was sorted instantly iin my new place!) and I kept hitting my ankle as there was only a small gap between the gates and staircase. Neither McFarlane or the landlords would have them moved. I thought if there was a fire it could be dangerous. I seeked some advice and it was suggested I telll the non-emergency fire department as it was agreed it wasn't really acceptable. I told them and they spoke to McFarlane to ask them to have the gates moved, to which McFarlane said they will get it done. Upon waiting months, and leaving the flat, it was still never done. Also had the same issue with another reviewer regarding the deposit. They are trying to take a portion back because they are saying we hung something on the bathroom-we never did. And they are trying to claim for natural markings. When I brought this up with the tennancy manager (when finally managing to make contact,) we are just told it was compared with the original inventory and you will have to dispute it with the deposit holders. What is the poimt of a tennancy manager, when they provide no actual worthwhile service to the tenant, and the same can be said for McFarlane.. Our time at our property under McFarlane was not the best and this was largely down to them falling short. If they had been better they might have been able to help with our sub-par landlords but they were not interested. I have quite a lot of issues where they fall short ehich I am goong to publish in an article as I sm generally concered about the quality they operate with, but one of our reasons for moving was down to this estate agent, so highly recommend avoidong if you can. I also noted that when trying to get you into one of their properties they are so enthusiastic and friendly, once your with them, and you leave, not even a thanks/goodluck, barely got a goodbye when handing back the keys.

Ben · 29 December 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 1/5

Google

Can't reach them. They don't hold up on their end of the bargain. Bad experience

Garfield · 29 December 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 4/5

Google

Very helpful and supportive. They were prompt in answering all our questions for given property

Niraj · 29 December 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

We had Anita as our agent as we looked at a property and we were extremely grateful for all of her help. All of our questions were answered and all of our request met! We are very happy with the work that has been done and are happy to continue working with McFarlane and Anita to find the right home for us!

Þórhildur · 29 December 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

Anita has been amazing, helping us to secure a rental property in Swindon. From the first time we met her, she went out of her way to assist us and has helped us all the way through the process. I’m very impressed and would thoroughly recommend.

Claire · 29 December 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

Bradley Bates is the first person I spoke to at McFarlane, Cricklade… When they added a new property to Rightmove, I knew just by looking at the photos it was my families forever home. Even though I told Bradley my house was not on the market, he booked a viewing for us the following day. 6 days later, McFarlane sold my house and I purchased our new home. Bradley is professional, approachable and friendly. He took the time to listen and understand our position. Bradley takes a methodical approachable to his work. He did a great job at taking photos, including drone photos. He kept us updated on offers and viewings by phone and email. Bradley was also the onsite contact for all our property viewings. We left the house with Bradley and returned when the viewings were complete. At a stressful time, Bradley calmly takes things in his stride and puts you at ease, knowing he is in full control of everything he does for you. Thank you, Bradley, you’re awesome… ***Whilst I only mention Bradley in this review. I equally found the whole Cricklade team and management to be outstanding.***

Paul · 29 December 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Absolutely amazing service received throughout the whole process of my property purchase by McFarlane! In particular Christina who was always keeping me updated and informed throughout and was so knowledgeable and helpful during the whole process in what turned into quite a difficult and definitely stressful purchase. But we got there in the end! Massive thanks to the McFarlane team!

Luke · 29 December 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Warm and friendly personnel at Mcfarlance. We were in touch with Christina Hughes during the sale transaction, her services and communication skills are outstanding; friendly and helpful. Thank you Christina 😊 Thanks to Bradley 😊who showed us around the house on multiple occasions without any fuss. Easy to talk to, nice and friendly. We will rate both of you 5'*s.

Joaquim · 29 December 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Christina Hughes, McFarlane, Cricklade, was my sole point of contact after my house was sold STC. Christina is professional, super friendly, approachable and instantly puts you at ease. Christina has an appropriate level of humour to make speaking with her so refreshing. Nothing is too much trouble for Christina, she will help you through the whole process to exchange and completion. Christina takes the time to understand and listen to you, whilst promoting a win-win situation to everything she does for you. Without Christina collaborating with all parties involved, including solicitors, this process would have been much harder and stressful for me. Christina, you are amazing… Thank you for helping me through my occasional stress outs and issues arising from my house sale.

Zoe · 29 December 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

I have had a great experience with McFarlane especially Jo. She kept me updated throughout the entire process. Anything that required extra attention was managed as it should.

Mariusz · 29 December 2022 · McFarlane Sales & Lettings North Swindon

★★★★★ 5/5

Google

I bought my house recently through Mcfarlane. Wonderful people and very friendly in Mcfarlane. Jo was incredible and very helpful since we gave the offer for our property. She was chasing us on each and every stage of the process until the job gets done. I definitely recommend Mcfarlane and thank you so much Jo :)

Karthick · 29 December 2022 · McFarlane Sales & Lettings North Swindon

★★★★★ 5/5

Google

We had Anita as our agent as we looked at a property and we were extremely grateful for all of her help. All of our questions were answered and all of our request met! We are very happy with the work that has been done and are happy to continue working with McFarlane and Anita to find the right home for us!

Þórhildur · 26 December 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

Jo guided me through the process of buying my new home fantastically. Professional and courteous, approachable and friendly - she always kept me informed on what was going on and any difficulties or snags along the way. Would definitely recommend McFarlane - and particularly Jo.

Paul · 9 December 2022 · McFarlane Sales & Lettings North Swindon

★★★★★ 5/5

Google

Excellent service from the team at McFarlane Cricklade. Friendly, approachable staff with a sensible knowledge of the local market. Thankyou especially to Craig & Bradley Bates, Negotiator.

Caroline · 6 December 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

I have to say McFarlanes have been brilliant throughout. From placing on sale to open day, and all along the way. Our sale got very tricky due to buyers solicitors being rubbish, then ours being slow, and I honestly thought it was all going to fall apart. And if it hadn't been for Jo Costin, it may well have done. Jo was a godsend, professional, hard working, and organised, she did a better job than the solicitors. It got to a point where I had totally given up hope but Jo kept pushing and chasing both solicitors, and finally 5 months later we completed. Thanks Jo....you have kept me sane during this process. Wouldn't hesitate to recommend this company.

Michele · 29 November 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

Our letting agent, Brandon, was very helpful throughout the process and took us through everything in detail with quick and informative responses to all our questions. He helped us secure a very nice property at good value and I would happily use this agent again.

Gary · 29 November 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

Did what it says on the tin. Trouble free sale of my Buy To let

Clive · 29 November 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Christina helped us through a tricky probate situation and when the sale had become sluggish, she came on to the case and got it through for us. Well done!

CS2 · 29 November 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Christina has been professional and extremely helpful. Especially when things looked as though, there was no end goal in sight. She kept me well informed and had a postive attiude at all times. It has been a joy working with Christina.

J · 29 November 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Christina has been fantastic as the sales progressor. We are first time buyers and she has been so helpful and kept us updated on everything. We couldn't have asked for better service from her. Thank you!

Izzy · 29 November 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

The estate agent was great, extremely helpful and professional service, especially Christina Hughes who worked tirelessly to ensure that all parties involved were on tracks and following up on queries. Buying a house can be a very stressful process however McFarlene were there to assist us at each stage.

Stephen · 29 November 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Had absolute faith in this estate agents, would recommend and use again. From start to finish I felt we were in good hands, Tim very on top of the market and professional, Christine making sure everything ran smoothly - liaising with myself, seller and chasing solicitors so things proceeded quickly and efficiently. Excellent, well done team.

Lori · 29 November 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Christina Hughes has been fantastic, managing a very difficult purchase, that has taken a very long time (due to lender/surveyor issues). Christina has kept everyone informed with frequent honest updates and weekly reaching out to all concerned to help this purchase go through. Thank you Christina and all at McFarlane!

P · 29 November 2022 · McFarlane Sales & Lettings Cricklade