Trusted Agent profile
Verified
★★★★★
1,050 reviews across 4 offices and 3 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,050 reviews on three platforms, rated 4.5 out of 5 overall.
961
Reviews on Google
All 4 offices
48
Reviews on The Trusted Agent
All 4 offices
41
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI am happy with the way I was attended to by Anita . She made the journey of getting an accomodations so smooth and easy.
Thank you for taking the time to leave us a review, I will ensure your comments are passed across to Anita.
5/5
GoogleThanks to McFarland for helping us secure our home. A very big thanks to Anita for going out of her way in making such we secure the house and on time. We really appreciate your team and happy to meet you and willing to further del with you. Once again I say a big thank.
Thank you for your 5* review.
5/5
GoogleI have received excellent all round service from Mcfarlane
Thank you for your review Amanda :)
1/5
TrustpilotBetter of to damage the property, since will not get deposit back
Starting off they need need as much information as the bank need for a mortgage. then they have quarterly property inspections. after that when you move out it is mandatory to have the property professionally cleaned. getting your full deposit back is impossible. at the end got robbed £250.
5/5
GoogleRating only, no written review.
Thank you for your review Shiraz!
5/5
GoogleSold our home through Mcfarlane North Swindon. Jo and Tom have been a great help. It has been a lengthy, tricky and very stressful experience, mostly due to the issues that arose from our initial purchase which we eventually pulled out of. Jo and Tom relaunched our property and we were inundated with viewings and offers and achieved a fantastic price. We have finally exchanged on our new home and very much looking forward to completion day. All the staff are very helpful, Tom is always on hand to liaise with queries and Jo will see through the the sale/purchase and chase for updates. I cannot credit Jo enough for her knowledge, empathy and advice, she really does have a very difficult and demanding role in the current housing market climate and for being so patient with us when things were not going in our favour. I would highly recommend them 😀
Hi Jason and thank you for taking the time to write such a lovely review. We really do appreciate it and wish you all the very best for the future.
5/5
GoogleI've recently sold a property through McFarlane which has proved a difficult and prolonged sale mainly due to the slow and lack of responses from my solicitor. It actually took 6 months from offer to completion and only exchanging contracts on the last day before my buyers mortgage offer expired. If it hadn't been for Jo's unfailing efforts in liaising and acting as an intermediary, this sale would have surely fallen through. A big thank you from me to Jo and team at McFarlane North Swindon.
Hi Stuart, thank you so much for your review. We really do appreciate you taking the time to write this. Best wishes
5/5
GoogleThank you to Anita and the team for a smooth transition into renting our first flat, everyone was super helpful with any queries and details regarding the process as well as sending lots of information on what to keep in mind when renting!
Thank you for your 5* review!
5/5
GoogleWhat an amazing company. Anita has made our search for a property so smooth and she kept us updated thru the whole process. After 19 years looking for a new home was daunting but Anita was great and thoroughly understood our requirements. She was at all times professional, courteous and a pleasure to speak to. Would highly recommend
Thank you for your lovely review Janet. We wish you the best of luck with your move and hope everything goes smoothly for you.
5/5
GoogleChristina and the team have been so helpful with helping to progress our purchase and following everything through to completion with fantastic communication! Thank you all
Thank you for your 5* review Kirsty!
5/5
GoogleIt was nice meeting Jo Costin and Tom Helped me feel at ease as a first time buyer and answered all my queries that I had very well. I would highly recommend.( McFarlane North Swindon)
Hi Andy, thank you so much for your review. It really is appreciated.
5/5
GoogleVery professional and efficient!
Thank you so much
5/5
GoogleWe met Paul Dearing regarding selling our property and he was professional, helpful and organised. He kept in touch with us throughout the sale process and whenever I left a message he called me back promptly and nothing was too much trouble. I would highly recommend. Many thanks Paul.
Thank you very much
5/5
GoogleThanks to all at McFarlane in helping us with our journey, especially Jo who has been most helpful 😀 recommended agent. …
Thank you so much for your review, it really is appreciated.
5/5
GoogleExcellent service. Great chasing. Wouldn't hesitate to use in the future.
Thank you so much.
5/5
GoogleProfessional and managed my sale really well, Thanks to Jo and Paul in particular.
Hi Nick, Thank you so much for your 5 star review. We really do appreciate this.
5/5
GoogleWe purchased our house through McFarlane and Jo Costin was fantastic. Nothing was a bother and she kept us updated throughout. I would highly recommend them to anyone.
Thank you very much
5/5
GooglePaul Dearing helped us through what could have been a very stressful process of purchasing a repossession. Nothing was too much trouble for Paul and he made sure he kept us in the loop and always responded to any questions we had. Thanks Paul we are now happily unpacking boxes.
Hi Doug, Thank you for your 5* review.
5/5
GoogleAbsolutely brilliant experience with McFarlane from start to finish. Bradley Bates and Christina Hughes we're both exemplary!
Thank you for your 5* review Glenn!
5/5
GoogleBradley Bates knowledgeably hosted both our viewings, and then Christina Hughes took over from there, proactively contacting us at every stage of the process, keeping us informed of the next steps and things to consider (very helpful as first time buyers). Both offered an exemplary service to us, and I'd highly recommend them.
Thank you for your 5* review and lovely comments Charlotte!
5/5
GoogleHappy with the service, painless and quick. Also went out their way to accommodate us gaining access to the property for measurements and getting quotes for upcoming work.
Hi Dave, thank you so much for your 5 star review. It is really appreciated.
5/5
GoogleAmazing team. Anita is very helpful and knowledgeable. Accommodating and easy to contact. Incredibly useful for someone who is renting first time.
Thank you for your 5* review Connor!
5/5
GoogleSold my house through McFarlanes and the team were fantastic. Jo was fantastic, a pleasure to deal with and so very helpful
Thank you so much for the review Tom.
5/5
GoogleChristina Hughes was our sales progressor who went above and beyond to ensure the sale of our home was a smooth process. Christina was very friendly and professional and we appreciate her help and would defiantly use McFarlane's again in the future.
Thank you for your lovely review Hannah, I will make sure your comments are passed back to Christina.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swindon has the most, with 500 reviews rated 4.1 out of 5, followed by Cricklade with 313.
The four McFarlane Sales & Lettings offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Yes. In The Trusted Agent 2026 awards, Cricklade won Trusted Agent.
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