McFarlane Sales & Lettings in Swindon, Cricklade and Marlborough

★★★★★ 5/5

Google

Very professional and efficient!

Charlotte · 31 August 2022 · McFarlane Sales & Lettings Marlborough

★★★★★ 2/5

Google

My son and his partner paying way over what they should be for 2 bed terrace , waste pipe broken in bathroom yesterday leaving human waste flooding bathroom which is next to kitchen was told no plumber available as he was out for the day although contract says 24/7 emergency call-out , then told plumber would be there today now told can’t come till tomorrow so bathroom floor soaked in waste going into kitchen and not an emergency but can’t use toilet in 1 bathroom house

Swithin · 31 August 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

Professional and friendly, Christina made sure to keep us updated throughout the process, which was full of ups and downs but Christina acted promptly and efficiently on everything we needed.

Melissa · 31 August 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Jo dealt with the purchase for me and it was a great experience

Tomide · 31 August 2022 · McFarlane Sales & Lettings North Swindon

★★★★★ 5/5

Google

Can't thank Jo at Mcfarlane enough terrific job. Took the stress out of selling my property.

Warwick · 31 August 2022 · McFarlane Sales & Lettings North Swindon

★★★★★ 5/5

Google

Amazing experience with McFarlene Estate agents. Buying first was stressful but Mcfarlene made everything simple for us. Amazing staff, Thank you Jo for all your help. Would really recommend Mcfarlane.

Kamal · 31 August 2022 · McFarlane Sales & Lettings North Swindon

★★★★★ 5/5

Google

*updated* Our purchase is later pass on to Christina, she is lovely and provide regular update to us, which is much needed in the house buying process. Thank you :) -------------------------------------- Bradley & Craig been brilliant, speedy feedback, helpful and professional.Never used Mcfarlane before but it is now one of the best estate agents I've had. Would recommend to anyone in the process of house hunting!

Celine巫巫過日子 · 8 August 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

*updated* Our purchase is later pass on to Christina, she is lovely and provide regular update to us, which is much needed in the house buying process. Thank you :) -------------------------------------- Bradley & Craig been brilliant, speedy feedback, helpful and professional.Never used Mcfarlane before but it is now one of the best estate agents I've had. Would recommend to anyone in the process of house hunting!

Celine巫巫過日子 · 2 August 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

The best estate agent... never went with! We were one below in the chain for our move and McFarlanes (specially a lady called Jo) was the best progressor of a complicated chain we have ever seen. Jo kept the momentum going and we can't thank them enough.

James · 2 August 2022 · McFarlane Sales & Lettings Marlborough

★★★★★ 5/5

Google

From the moment we met Paul Dearing, when he came to value our house, we knew he was the right fit with us. Having not sold a house for 31 years we needed to be walked through the process, which Paul did with professionalism and care. He was there every step of the way, going that extra mile to keep us informed, even messaging us at weekends and late into the evenings when needed. Paul is not a 9 - 5 guy and will do what is needed to make a stressful moving process as easy as possible.

Phil · 2 August 2022 · McFarlane Sales & Lettings Marlborough

★★★★★ 5/5

Google

McFarlane were the agents for the landlords from whom we rented our flat. They were always very efficient and charming. When we purchased the flat from the landlords Jo Costin was particularly helpful in smoothing the process.

Charles · 2 August 2022 · McFarlane Sales & Lettings Marlborough

★★★★★ 1/5

Google

Unfortunately, we had no say in McFarlane being our property managers when they took over from the original company during our tenancy as renters in a Swindon flat. But I urge anyone who does have the choice, to choose wisely and avoid them! I have an exceptionally long list of issues that McFarlane have caused, however the main points are as follows: - They include illegal practices within tenancy agreements and try to enforce these on unsuspecting tenants. Unfortunately, we were clueless at the time, but have since spoken to citizens advice, as well as some of the partners and associations that they are a part of to report this - they have confirmed we are correct and that some of McFarlane's policies are, in fact, illegal. (Dear McFarlane, please have a little look over Tenant Fees Act 2019 to bring your contracts back to the right side of legal). - They allowed people in to our property without letting us (the tenants) know. Luckily, I was working from home that day and intercepted these strangers entering my flat who had been told there would be no one home... very unprofessional from McFarlane. (fyi - there was no McFarlane representative accompanying these people). - We had the unfortunate luck to be introduced to AE at the end of our tenancy. Although seemingly decent during the 2 minute interaction when dropping keys off, his rudeness soon became apparent over email communications. Not only did he tell us (the tenants) that we were lying about having the flat professionally cleaned, he also upset the cleaners we employed, who did a GREAT job, which was completely unnecessary (we have since been proven correct by the DPS after a dispute with McFarlane and the private landlord). As young professionals who kept the property in a good condition, for AE to state as 'fact' that we were lying about the condition of the property is shocking, and we couldn't quite believe his audacity. - When our rent came up for review, a McFarlane representative upped it by quite a lot (as is their right, of course), however he hadn't been made aware of the massive ant infestation affecting the building which I feel shows a pretty major issue with communication between McFarlane employees, as this should definitely have been accounted for. - McFarlane ignored blatant and obvious evidence in our (the tenants) favour regarding our inventory, and the condition in which the property was left. This resulted in having to go through the DPS to rightfully get our deposit back. At the end of the day, I'm happy because the DPS dispute resulted in our favour, however if McFarlane had acted with more professionalism and realism, this dispute would not have been necessary. My 1 positive: - NJ, the letting agent who was our main contact, was nice and professional. She helped to sort our requests and was prompt in sourcing solutions to the flat's problems. Thank you. Outcome: For anyone who cares enough to read down this far (and thank you if you have), it ended well for us, the tenants! We ended up in a dispute with McFarlane and the private landlord who were withholding a proportion of our deposit. After a lengthy process and a lot of time wasted (thanks McFarlane), we won by a landslide! The DPS independent adjudicator agreed with all the evidence we put forward, and we got all of our money back - rightly so! Apologies for the long review, but I hope it helps at least one person make an informed decision about (not) employing McFarlane!

Marielle · 2 August 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

I use this agency to let and sell my property and pleased to say the agency has been professional throughout the letting period. On the sales side Jo Costins senior sales was extremely helpful going above and beyond in her duties making this experience unforgettable. Highly recommended and thank you.

Allan · 2 August 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 1/5

Google

Unfortunately, we had no say in McFarlane being our property managers when they took over from the original company during our tenancy as renters in a Swindon flat. But I urge anyone who does have the choice, to choose wisely and avoid them! I have an exceptionally long list of issues that McFarlane have caused, however the main points are as follows: - They include illegal practices within tenancy agreements and try to enforce these on unsuspecting tenants. Unfortunately, we were clueless at the time, but have since spoken to citizens advice, as well as some of the partners and associations that they are a part of to report this - they have confirmed we are correct and that some of McFarlane's policies are, in fact, illegal. (Dear McFarlane, please have a little look over Tenant Fees Act 2019 to bring your contracts back to the right side of legal). - They allowed people in to our property without letting us (the tenants) know. Luckily, I was working from home that day and intercepted these strangers entering my flat who had been told there would be no one home... very unprofessional from McFarlane. (fyi - there was no McFarlane representative accompanying these people). - We had the unfortunate luck to be introduced to AE at the end of our tenancy. Although seemingly decent during the 2 minute interaction when dropping keys off, his rudeness soon became apparent over email communications. Not only did he tell us (the tenants) that we were lying about having the flat professionally cleaned, he also upset the cleaners we employed, who did a GREAT job, which was completely unnecessary (we have since been proven correct by the DPS after a dispute with McFarlane and the private landlord). As young professionals who kept the property in a good condition, for AE to state as 'fact' that we were lying about the condition of the property is shocking, and we couldn't quite believe his audacity. - When our rent came up for review, a McFarlane representative upped it by quite a lot (as is their right, of course), however he hadn't been made aware of the massive ant infestation affecting the building which I feel shows a pretty major issue with communication between McFarlane employees, as this should definitely have been accounted for. - McFarlane ignored blatant and obvious evidence in our (the tenants) favour regarding our inventory, and the condition in which the property was left. This resulted in having to go through the DPS to rightfully get our deposit back. At the end of the day, I'm happy because the DPS dispute resulted in our favour, however if McFarlane had acted with more professionalism and realism, this dispute would not have been necessary. My 1 positive: - NJ, the letting agent who was our main contact, was nice and professional. She helped to sort our requests and was prompt in sourcing solutions to the flat's problems. Thank you. Outcome: For anyone who cares enough to read down this far (and thank you if you have), it ended well for us, the tenants! We ended up in a dispute with McFarlane and the private landlord who were withholding a proportion of our deposit. After a lengthy process and a lot of time wasted (thanks McFarlane), we won by a landslide! The DPS independent adjudicator agreed with all the evidence we put forward, and we got all of our money back - rightly so! Apologies for the long review, but I hope it helps at least one person make an informed decision about (not) employing McFarlane!

Marielle · 1 August 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

I use this agency to let and sell my property and pleased to say the agency has been professional throughout the letting period. On the sales side Jo Costins senior sales was extremely helpful going above and beyond in her duties making this experience unforgettable. Highly recommended and thank you.

Allan · 1 August 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

Christina was absolutely brilliant, keeping us informed through every step of the way of the sales process, cannot recommend her highly enough! The team at McFarlane were brilliant from initial viewing to completion, thank you Christina for your excellent service throughout! :)

Chris · 1 August 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Rating only, no written review.

Gillian · 1 August 2022 · McFarlane Sales & Lettings North Swindon

★★★★★ 5/5

Google

I have known Paul Dearing for many years as I sell New Build homes. He was always a preferred agent of mine and I have no hesitation in recommending him to sell your home. He always puts the client first and works tirelessly to sell your home and then chase the sale through to exchange and completion. I recently had him sell my own home and secured a buyer in a few days and completed in under 2 months which is no mean feat in todays market, where the average sale takes 96 days. You won't be disappointed. 5 star service

Kat · 1 August 2022 · McFarlane Sales & Lettings North Swindon

★★★★★ 5/5

Google

McFarlanes are amazing, in particular Christina Hughes. When a problem arose while they were dealing with the sale of my flat both Christina and her manager sorted the issue for me by getting a local tradesman to deal with the problem on my behalf. Nothing is too much trouble for Christina, she contacts me regularly to let me know how the sale is progressing which is above and beyond anything I could ever ask for. I think the level of customer service offered to me has been exceptional, far better than I’ve ever received by any other company. I just wish there were more than 5 stars because Christina deserves more than that. First class, professional, friendly, exceptionally fantastic member of your team. Please pass on my thanks to her. Many thanks, Melvyn Mortimer.PositiveResponsiveness, Professionalism

Melvyn · 21 July 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

Anita, was superb with helping us land our first tenancy, so patient and understanding even when I was on the phone everyday! Top class service!PositiveResponsiveness, Quality, Professionalism, Value

John · 20 July 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

Have just let my property out with mcfarlane sales and lettings and Anita was great at keeping me in the loop with viewings and potential tenants. She has now secured me a tenant only 3 days on the market! Fantastic lettings teamPositiveResponsiveness, Quality, Professionalism, Value

Thomas · 19 July 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

I would like to take this opportunity to thank all the staff that I dealt with before and during my 6-month tenancy, I had a couple of issues at the start, any problems were dealt with quickly and efficiently and I was always kept in the loop as to the progress. So to Anita, Lauren, Natasha, Bradley and anyone else I dealt with, thank you! I would not hesitate to recommend Mcfarlane to anyone else who is looking to rent a property.PositiveResponsiveness, Quality, Professionalism, Value

Stevie · 19 July 2022 · McFarlane Sales & Lettings Swindon

★★★★★ 5/5

Google

Just popped in as thinking of moving to the area next year and spoke to Christina who was lovely and friendly, she took time to tell me about me how great the local area was as she works and lives in the town. She gave me her business card and couldn't have been more helpful. Will definitely be back next year when i make the move next yearPositiveQuality

Dave · 15 July 2022 · McFarlane Sales & Lettings Cricklade

★★★★★ 5/5

Google

I’ve received a great service from McFarlane, from the start till the finish of my property purchase. Jo was extremely helpful as she kept me updated and informed throughout the process. highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

J · 14 July 2022 · McFarlane Sales & Lettings North Swindon