Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI have been looking for a first time property in Swindon and found afew I was interested in . Booked a viewing for all of them in one day and eventually chose one . The macfarlane team has been more that great from the first phone call to until the completion of the purchase in particular a wonderful lady called Jo costin . She has been calling and emailing me almost weekly and daily at times to keep me updated with any progress and answer all my questions and even giving opinions . I can’t thank her enough and highly recommend this estate agency to anyone looking a property to buy or let . Many thanks once again
Mo · 7 August 2024 · McFarlane Sales & Lettings North Swindon
Agent replied · 14 August 2024
Dear Mo, thank you so much for your lovely review. It really does mean a lot to us and I am glad that we could help you find your first home. Thank you
★★★★★ 5/5
GoogleThank you McFarlane! We exchanged contracts yesterday and we couldn’t be happier. Tom was great when showing us the property and sorting out the early stages, however Jo C has been a super star throughout the whole process. With many issues with the house sale along the way, Jo worked tirelessly to resolve them, her communication throughout the process has been fantastic and is a real credit. She honestly went above and beyond in chasing solicitors and finding out what was going on and really did progress the sale much quicker than if she wasn’t involved! Couldn’t be more thankful!
5* all round!
Alexm1393 · 7 August 2024 · McFarlane Sales & Lettings North Swindon
Agent replied · 14 August 2024
Thank you so much for you lovely review. This really does mean a great deal to us and we sincerely thank you for taking the time to write such a glowing 5 star review. Thank you very much. Best Wishes x
★★★★★ 5/5
GoogleI had to sell my dad's house as he had suddenly passed away and I couldn't have chosen a better agent to put the house on with. Everyone was incredibly kind and sensitive to the situation and I was kept informed of all the viewings and received feedback after every viewing. Once we had accepted an offer we then dealt with Christina, who was amazing. She understood that it was a straight forward sale and supported me every step of the way. She worked incredibly hard getting the Solicitors on both sides moving. Christina got me laughing when I was at rock bottom and another issue had appeared in the sale and somehow made it all seem that bit easier to cope with. I have been so impressed with the professionalism coupled with the personal caring touch offered my McFarlanes. I would highly recommend. If I could give more than 5 ⭐️ then I would. I would give 5 ⭐️ to Christina alone just for keeping me going.
Katherine · 2 August 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 5 August 2024
Hello Katherine, thank you so much for your lovely and glowing review for the sales team in our Cricklade office. We really do appreciate your kind and generous words and we will be sure to pass these on to Christina and the rest of the Cricklade sales team. Thank you
★★★★★ 5/5
GoogleReally supportive all the way through the process. Recommended
Liam · 2 August 2024 · McFarlane Sales & Lettings North Swindon
Agent replied · 3 August 2024
Good morning Liam, thank you so much for your 5* review. It really does mean a lot to us and we appreciate you recommending us. Thank you.
★★★★★ 5/5
GoogleChristina was amazing from start to finish with progressing our property purchase. As first time buyers, she made the experience as painless as possible and gave constant communication throughout. We can't wait to collect our keys and meet her in person to thank her personally!
Jack · 31 July 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 1 August 2024
Morning Jack, Thank you so much for your kind review. It really does mean a lot to us and we do appreciate you taking the time to write this. I will certainly make sure this is passed on to Christina and best wishes for you and your new home.
★★★★★ 5/5
GoogleGreat service throughout our purchase especially from Jo Costin who kept us updated regularly. Day of completion went smoothly & we were called promptly to advise keys ready to collect.
Lovely gift received on key collection.
Thank you so much .
Sarah · 27 July 2024 · McFarlane Sales & Lettings North Swindon
Agent replied · 1 August 2024
Hi Sarah, thank you so much for your kind review. We really do appreciate you taking the time to write and it means so much to us. I wish you lots of happy times in your new home. Many thanks :-)
★★★★★ 5/5
GoogleGreat work, was not disappointed.
Natalia · 26 July 2024 · McFarlane Sales & Lettings North Swindon
Agent replied · 26 July 2024
Dear Natalia, thank you so much for your 5* review. It really is appreciated.
★★★★★ 5/5
GoogleMcFarlane have been looking after our rental properties for many years. We are selling one now and the Sales team, specially Christina the Sales Progressor, who co-ordinated the sale very professionally. Thank you very much for continued excellent service.
Stuart · 26 July 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 23 December 2024
Thank you so much for your review. We really do appreciate you taking the time and effort to provide this. Wishing you the very best for the future.
★★★★★ 5/5
GoogleOliver was extremely helpful and stress free. Was very professional and nothing was too much hassle for him. Very efficient.
Andrew · 16 July 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 16 July 2024
Dear Andrew, thank you so much for your kind words. Oliver has only been with us for a short time so it is great to receive such positive feedback. I will certainly pass this on to him and thank you so much for taking the time to write this review. Best wishes
★★★★★ 5/5
GoogleMcFarlane Sales have been brilliant from the start. Tim, Rachel and the team have been very considerate and helpful. My sixth star, if possible, would go to Christina for the following reasons:
Informing us every step of the way. Patient and diligent through the process. Always re-assuring in a professional and positive way. But most of all, for understanding the frustrations, listening and adding a still small voice of calm. On behalf of Ann and Fred, thank you.
Janice · 10 July 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 16 July 2024
Dear Janice, thank you so much for your kind words and lovely review. We really do appreciate you taking the time and effort to write this. All the very best for the future. Kind regards, Shaun
★★★★★ 5/5
GoogleFantastic service from Rachel, at the Cricklade office in finding our new home. Rachel listened to what we were looking for and showed us some fantastic properties, answering all our questions and making the process really enjoyable.
Thankyou Rachel!
Hannah · 8 July 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 8 July 2024
Dear Hannah, thank you so much for lovely review and I am pleased to hear that Rachel looked after you so well. We really do appreciate the feedback. Best wishes.
★★★★★ 5/5
TrustpilotAmazing customer service
We are currently looking for a house and we came across one we liked and the sellers were Mcfarlane so we called the agent and a lovely lady called Charlotte answered the phone to my partner, the house we wanted to view had been sold subject to contract so she said she would take our details of what we was looking for and help find alternatives, she was so lovely and helpful and as we were on the phone she was sending us links to houses she was so professional and personable and made it very easy for us. She booked us viewings on houses which Anita showed us around she is also so lovely and very helpful and knowledgeable and just makes you feel at ease so Thankyou Charlotte and Anita we really appreciate it
Chloe + George x
Chloe · 8 July 2024 · McFarlane Sales & Lettings Cricklade
★★★★★ 5/5
GoogleJust can't recommend highly enough! From initial contact to completion has been absolutely spot on from the team. Priced right, plenty of viewings, contact, update, and feedback were always given without me having to chase. Jo, the sales progresser, had her work cut out with my buyers, but she always did everything she could to ensure it all kept ticking along. This was certainly a challenging sale, right up to the 11th hour, but these ladies handled it all so well. Anita, Laura, and Jo, you are all worth your weight in gold. Did I mention they also have the best rate in the market. Would use McFarlane every time.
Mel · 2 July 2024 · McFarlane Sales & Lettings North Swindon
Agent replied · 3 July 2024
Dear Mel, thank you so much for your lovely review. It really is appreciated. We all wish you the very best for the future. Kind regards.
★★★★★ 5/5
GoogleMcFarlane have been looking after our rental properties for many years. We are selling one now and the Sales team, specially Christina the Sales Progressor, who co-ordinated the sale very professionally. Thank you very much for continued excellent service.
S · 2 July 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 3 July 2024
Thank you so much for your review. We really do appreciate you taking the time and effort to provide this. Wishing you the very best for the future.
★★★★★ 5/5
TrustpilotExcellent service from Anita Crowley at McFarlane's
Great service from Anita Cowley she went in great detail about the purchase of a property & provided a surveyor’s contact details. Highly recommend these estate agents. Thank you.
Sunny
Sunil · 1 July 2024 · McFarlane Sales & Lettings North Swindon
★★★★★ 5/5
GoogleChristina has just been the most fantastic Sales Progressor. Always keeping me in the loop and checking in to inform me of the process, honestly cannot rate her any higher! Looking forward to completion and putting a face to the name :)
Lizzie · 29 June 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 3 July 2024
Hi Lizzie, Thank you so much for your kind words. We really do appreciate it and we will pass on your comments to Christina. Best wishes for the future.
★★★★★ 5/5
GoogleMost people choose an estate agent based on the lowest percentage of the sell price, but there is so much more to take into consideration. I was recommended to McFarlane by a friend and very pleased that I sold my house with them.
The viewings were carried out by Rachel Bowley and feedback was always provided. Although the housing market was a bit slow at the time, she found me a buyer within 8 weeks.
The sale of the house and the purchase of our next house was managed by Christina Hughes (star of the show at McFarlane!). She harassed solicitors either side of my chain and kept me informed of progress by phone and email and I'm not sure we would of exchanged contracts when we did without her efforts. The sales agent of the house I'm buying, said she wished there was a Christina at all estate agents.
David · 29 June 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 3 July 2024
Dear David, thank you so much for your kind words. I am pleased that we were able to look after you and wish you all the very best for the future.
★★★★★ 5/5
GoogleMcFarlane Sales team were professional, responsive and supportive during the sale of my property in Old Town. Things didn't always run smoothly, as is the case with property buying and selling, but at every point, Laura and Jo were helpful, informed, and did what they could to move the process forwards. Thank you both!
Helen · 27 June 2024 · McFarlane Sales & Lettings North Swindon
Agent replied · 3 July 2024
Helen, thank you so much for taking the time to write such a lovely review. We really do appreciate it and wish you the very best for the future.
★★★★★ 5/5
GoogleMcfarlane Cricklade branch have made the whole process of moving house much easier than we could ever have imagined. Rachel who accompanied us to our house viewings, listened to our wishes/needs and never wasted our time … all of the team are excellent and we would thoroughly recommend them
However, the jewel in the Macfarlane crown has to be Christina.
Once your offer on your new home has been accepted you are then placed in the very safe hands of Christina.
Professional, knowledgeable, encouraging, supportive, friendly - these are just some of the words to describe Christina. In her world, you are always treated as a human being and never a statistic. Even the agent who sold our own house was amazed at her knowledge
Christina has helped make this move to a whole new area, less stressful, and we cant wait to move into our new home in just under two weeks - thank you so much Christina
Francis · 27 June 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 3 July 2024
Dear Francis, thank you so much for your kind words. I am very pleased to hear that Rachel and Christina have been looking after you and helping wherever they can. Reviews are so important to small businesses and we really appreciate you taking the time to provide one. Best wishes,
★★★★★ 5/5
TrustpilotThe team at McFarlane Anita Cowley is…
The team at McFarlane Anita Cowley is amazing in helping us purchase our first home together. Great service from start to until finish. The best agent to respond to buyers’ enquiries. Anita cowley seems to be very helpful and went out of her way to book a viewing for us. Very professional and knowledgeable.
Thank you for all your help.
Saravanan · 19 June 2024 · McFarlane Sales & Lettings Swindon
★★★★★ 5/5
GoogleBrilliant service provided by Imogen Crossman & Christina Hughes. We dealt with a few estate agents during the process of searching for our first home and Imogen & Christina made McFarlane the best estate agents we had dealt with. We purchased our first house with them. Very friendly & professional. Many thanks! Gemini & Chris (Upavon, Pewsey)
Gemini · 8 June 2024 · McFarlane Sales & Lettings Swindon
Agent replied · 8 June 2024
We deeply cherish your positive feedback and are thrilled to hear that Imogen & Christina provided you with brilliant service. Thank you for choosing McFarlane Sales & Lettings for your first home purchase. Best wishes.
★★★★★ 5/5
GoogleRating only, no written review.
Jacqui · 24 May 2024 · McFarlane Sales & Lettings Cricklade
Agent replied · 25 May 2024
Dear Jacqui, thank you so much for your 5 star review, we really do appreciate you taking the time to post this. Thank you
★★★★★ 5/5
GoogleHuge thanks in particular to Jo Costin who has been brilliant throughout the buying process of mum’s flat. The whole team in Wood Street were great but in particular Jo worked tirelessly during a very drawn out process, communicating with all parties quickly and professionally. Thank you Jo for your never ending patience and good humour.
Mandy · 24 May 2024 · McFarlane Sales & Lettings North Swindon
Agent replied · 24 May 2024
Mandy, thank you so much for the lovely review. It really is appreciated. Best wishes for the future.
★★★★★ 1/5
TrustpilotAwful awful awful renting experience
Awful awful awful renting experience, avoid at all costs!
First of all, the moving in and referencing process was an absolute nightmare.
Then when we moved in to the property the fridge wasn't working, there was no hot water coming out of the shower, the extraction fan was broken and still really greasy, holes in the floorboards, tiles missing, door handles hanging off, none of the lightbulbs worked, oven was filthy, and belongings from previous tenants still left in the draws. Although they are adamant it had been 'professionally cleaned'.
They forced me to sign the inventory before they had even given me the keys. I was told I had 7 days to let them know if anything didn't match the inventory, which I did. However upon moving out, I found out that the issues I raised hadn't been recorded and therefore a substantial sum has been taken out of our deposit. So I have had no choice but to pay for their administrative errors, despite us leaving the house in a much better state than it was in when we moved in.
When we speak to them on the phone, they tend to be agreeable with our issues (where there is no paper trail), but then their actions don't align.
During our tenancy, we received an email to say they are putting the rent up by £100 per month "in line with market value" as per their lettings manager's recommendation, despite it already being the most expensive property of this type in the area. We asked for an explanation and justification for this, but were never given one. It is our opinion that they wanted us to move out, so that they could profit from charging the landlord all the tenancy fees to get some new tenants in there.
When we moved out and they had to provide references to our new lettings company, they missed out a lot of context in the information they provided, which caused lots of issues for us. This is depsite us checking with them what information would be passed over and them assuring us that it would all be fine - again it was all over the phone, so no paper trail which is convenient for them!
If you are renting with them, I would urge you to get written confirmation of everything. Do not trust any conversation you have with them that isn't recorded.
I have spoke to other people who have had similar experiences with McFarlane as well. They do not have the tenants best interest in mind whatsoever, only their own.
Hthomas · 14 May 2024 · McFarlane Sales & Lettings Swindon
Agent replied · 16 May 2024
Hannah,
Thank you for taking the time to write a review although I am surprised by the content.
We do take feedback very seriously and use this to improve our services to all of our clients. However, I do think that the points you have raised do require further examination and comment.
You mention that when you applied for the property the referencing process was an absolute nightmare. The referencing is undertaken by a third party independent referencing company, not McFarlane. The vast majority of tenants do not have any issues with the process, however, if you cannot supply all of the requested documentation or there is a negative issue with one or more of your references this can delay the process.
You were asked to sign as having received the inventory prior to moving in to the property. You were also advised that you had 7 days to make any observations in relation to the property and annotate these on the inventory. After 7 days the inventory is closed and locked. You did not make any amendments to the inventory at all.
You did email us almost a week after moving in to the property to advise of some issues you had with the property and requested that we investigate and resolve these. To give this some context, you contacted us at 1.29pm, we then spoke with the landlord and instructed the contractor at 1.50pm, you were then emailed at 2.24pm with an update on which contractors would be attending.
When the engineer came out to look at the issue with the shower, despite you previously agreeing that they could use the management set of keys for access, they could not get in to the property as you had dropped the latch on the inner door, so this appointment had to be re-booked.
You mention in your review that when you moved out of the property the issues you had raised on move in had not been recorded and a substantial sum had been taken from your deposit. As stated previously, although you were given 7 days to update your inventory on move in you did not make one amendment. There were several issue raised on your move out report, but the landlord agreed to undertake these works at his own expense and not charge you. The only deduction made against your deposit was for the property to be cleaned. As the property was professionally cleaned prior to you moving in, this is not an unreasonable request. You also mention that you had no choice but to pay for our errors. As stated, all that we have made a claim for is the cleaning of the property. You were advised that you could appeal this with the Tenancy Deposit Scheme and submit supporting evidence, but you chose not to do this.
You did receive a rent increase of 8.3% after living in the property for 15 months, considering that over this period rents have increased between 10-15% and landlords mortgages have increased in excess of 50% again I do not think this unreasonable.
Notwithstanding the above I do wish you the very best in your new home.
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