5/5
GoogleEverybody at Mather Marshall were brilliant. The service I received was always professional and I highly recommend them to anyone. Thank you for a brilliant service!
Trusted Agent profile · Hertfordshire
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Mather Marshall reviews in Stevenage, Hatfield and Knebworth
★★★★★
581 reviews across 3 offices and 4 platforms
Mather Marshall has three offices, in Stevenage, Hatfield and Knebworth (Hertfordshire). Together they have 581 reviews on four platforms, rated 4.5 out of 5 overall.
418
Reviews on Google
All 3 offices
31
Reviews on Facebook
All 3 offices
129
Reviews on View Agents
All 3 offices
3
Reviews on Trustpilot
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers45 reviews
Darren is The Best Estate Agent in Knebworth!! he sold our house in a week to the second person that viewed it, the marketing was spot on and a cut above the ...Read all 45 from sellers
Buyers38 reviews
We recently purchased a house and Darren went above and beyond to help us during this time. Open honest communication in a timely manner with regular updates as ...Read all 38 from buyers
Landlords2 reviews
Adrian would particularly like to recommend John White (front of house) for a permanent full time position!Read all 2 from landlords
Tenants3 reviews
I have been looking for a property and been shocked by the awful 'beside' manner of some of the letting agents. Thankfully after finding a property I liked ...Read all 3 from tenants
Our offices
Mather Marshall's three offices, most reviewed first. Each has its own page.
- Mather Marshall Stevenage129 High Street, Old Town, SG1 3HS307 reviews · 265 on Google (4.2)10 in the last 90 days
- Mather Marshall Hatfield27 Market Place, AL10 0LJ148 reviews · 110 on Google (4.4)7 in the last 90 days
- Mather Marshall Estate Agents Knebworth132 London Road, SG3 6EY126 reviews · 43 on Google (4.9)0 in the last 90 days
Latest reviews from every Mather Marshall office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
View AgentsThank you!!
Barry has done a fantastic job with our sale and worked tirelessly for 6 months to help get our sale and purchase over the line. They were always there when we needed an update or a chat (whilst presumably having a lot of other chains to deal with as well!) After a very stressful 6 months we are finally there. I would recommend Mather Marshall to anybody. Their unfaltering effort and support was a massive help. I don't think the sale (and our purchase) would have gone through if it wasn't for the proactive way in which they managed the chain The focus and drive to get this over the line cannot be questioned. A massive thank you to all of the team involved!!
1/5
GoogleCalled them to book a viewing on first day and then told someone will call after speaking with tanent. Then second day no call back so called back again and was told, someone is sortkng the viewing and will contact to arrange but nothing till next day and called third time and was told there were viewings today and someone took the property. So frustrated and said why i was not called, i called and then was told might missed. So spoke about another property and was told it is available and will call me after speaking with tanents to arrange a viewing. No call till now. Very unprofessional
5/5
GoogleSam and Duncan where absolutely brilliant during the course of viewing different properties and purchase process. The whole process took exactly 2 months, from the point of first visit to the house to exchange of contracts - this is I would rather say is some record. "Always there" attitude is always appreciated, they are polite and professional.
5/5
View AgentsGreat speedy service
Sam and Duncan where absolutely brilliant during the course of viewing different properties and purchase process. The whole process took exactly 2 months, from the point of first visit to the house to exchange of contracts - this is I would rather say is some record. "Always there" attitude is always appreciated, they are polite and professional. Thank you Gents
5/5
View AgentsBrilliant Customer Service and Extra Helpful
My self and my partner have recently used Mather Marshall to purchase our first home our agent Sam has been so helpful at explaining every step of the process. He also helped us get the very best price possible. He has gone above and beyond our expectations. One the few days Sam had annual leave his Manager Duncan kindly helps us out with further viewings and answered any questions we had. I would highly recommend them if you are looking to purchase a house. .
5/5
View AgentsExtremely efficient in finding a suitable buyer
Very pleased with Darren’s knowledge and enthusiasm in finding a suitable buyer.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you so much to Barry, Linda and the team. Nothing was ever too much to ask from them. Went above and beyond to make buying a house as quick and as stress free as can be. Will definitely be using them when we sell our house. Thank you xxx
1/5
GoogleWorst state agency
5/5
View AgentsAwesome Experience, very professional and supportive
From my first viewing until completion, the whole 3 month journey was seamless, had a few hiccups with solicitors however Sam was able to ensure the issues were resolved quickly and professionally. As a property investor, I will definitely be working with Sam again. Excellent Service. 5Stars.
5/5
Google"After months of viewing various properties we finally found a home that we liked. From the first time we met Sam he was always friendly, very polite and not at all pushy and tried to understand our needs. Kept in regular contact with us and we were always able to speak with him either via email or telephone when we had any queries. Been a pleasure dealing with Sam and we would recommend his services."
1/5
GoogleI contacted this agency to view a house last Thursday. At the end it was agreed that the agent would contact me the next day to check if I was interested. She did not contacted me so I contacted the agency to inform that I was interested to rent the property but wanted to verify if the landlord would allow me to put a garden gate (that had been there once) and the broken fence as I have 2 dogs (the agent had advised that the landlord accepted dogs). As I heard nothing the following day, Saturday, I contacted them in the afternoon. There was no answer although the agency was supposed to be open until 5pm. Today I contacted them again at lunch time and was informed that the property was already let. They told me "first come, first served" and that if this did not go through they would contact me. I called the agency again as I had forgot to inform who I was and give my details. The agent that answered the phone stated they had my details. I mentioned that I had found strange that the property had been let as I had informed that I was interested on Friday and was not advised that someone had already shown interest. The agent informed me that it was via the landlord and as I query this she told me that it was a family member or friend of the landlord. It was not polite that I was not informed that the property had been let. There were also two different stories so I fell that they were not honest with me. Response to agent: I did not ask the landlord to make any repairs. I asked for authorisation to make the repairs with my own money, put fencing that was broken and/or no longer exists and a garden door that existed once as the structure is still there. This would be an improvement and would add value to the property so I am confused and find it strange that the landlord would not want this.
Agent replied
Firstly May we apologise for any confusion. We left a message for the Landlord regarding the fence and gate and whilst awaiting a reply we received a request to rent the property and a holding deposit from another tenant who wished to take the property without any special conditions or changes being made. Once the holding deposit was received and accepted, we automatically hold the property for the client whilst they go through referencing. You should have been called at this point and informed we were proceeding with another tenant and I must apologise on behalf of MM that this did not happen.
5/5
GoogleCannot fault the level of service received. Yes it took time and several factors involved that caused delays with the high number of those involved within the chain. Irrespective of what occurred the service was second to none. We have come to terms that these things happen beyond our control when buying a house but cannot thank Mather Marshall enough for their assistance through what has been a long journey for the family but finally and eventually the move happened for my parents. The area is nice and it lead me and my partner to buy on the same road next to family (well almost) few doors down just a shame it wasn't with Mather Marshall never the less my parents are happy with the transaction. We Thank you Kindly to those involved in making this happen. Best wishes Vilas Family
5/5
View AgentsFirst time Buyer
After months of viewing various properties we finally found a home that we liked. From the first time we met Sam he was always friendly, very polite and not at all pushy and tried to understand our needs. Kept in regular contact with us and we were always able to speak with him either via email or telephone when we had any queries. Been a pleasure dealing with Sam and we would recommend his services.
5/5
GoogleThe minute I contacted Mather Marshall, I received GREAT, MAGICAL, RESULTS from 2 WONDERFUL ESTATE AGENTS CALLED: BARRY & SOPHIE: They were both AMAZING through the whole process from Start to Finish. Barry took full control of my onward purchase, and from this onward purchase: Barry secured my DREAM HOME FOR UNDER MY SET BUDGET. BARRY brought me WONDERFUL JOY. I DO STRONGLY RECOMMEND BARRY & SOPHIE: FROM MATHER MARSHALL. PLEASE CONTACT MATHER MARSHALL FOR ALL YOUR MOVING NEEDS & MORE. MATHER MARSHALL HAS 5 STARS AS A RECOMMENDATION, BUT I WILL GIVE AS THEY DESERVE THIS AMOUNT: 10 STARS.
1/5
GoogleTo all professionals, here are some facts I would like to report regarding my experience with Mather Marshall which managed a property my family (3) rented in Hitchin: 1, Days after the visit, I was told by the agent that my offer on the property had been fully accepted so I went to their premises and put down my deposit. One hour after leaving their premises the agent called saying that the move in date on my offer had not been accepted by the landlord. 2 - When I moved in they told me to collect the keys from the agency premises, instead of receiving the keys at the property. Strange i thought... The property had not been cleaned. It was in fact really dirty. There was paint throughout the floors, over the electric sockets and switches, over the carpets - this was reported in the inventory which was only sent to me several 1 week later (i had to request it several times). 3, Several details that had been agreed via email to be changed by the landlord were not fixed, like the door drawers of the freezer that were broken. After several emails and requests to get them fixed i simply stopped attempting to request them to do anything and accepted the broken fixtures of the property would not get fixed. 4, They said they understood my comments about the paint on the carpets but they would not be cleaned, vacuuming was the only thing the carpets needed. And the stains were left as part of the property. 5- The radiator on the bedroom of my 2 year old toddler was not working. After i complained several times, explaining my toddler was finally sleeping on his own bed, and that we needed to sleep on the floor next to him to keep covering him with the blanket, they managed to send someone to fix the radiator MORE than 1 month later. 7- The check out report was detailed and the landlord claimed part of the deposit, i asked unsuccessfully the agents to advise the landlord about his unfair claims. Claims were regarding: carpets with stains (glad that i paid after check in to get the carpets professionally cleaned and on that invoice the cleaners wrote about the stains and paint); general cleaning (glad i paid a professional company to clean it and had all the check in photos to compare). DPS gave us back all the £220 we refused to pay back of the deposit.
Agent replied
Dear Ricardo Rodrigues I understand this matter is concerning an amicable start date of your tenancy subject to yourself passing references. We are trying to negotiate this with the Landlord on your behalf. However, as you are aware we have to comply with the Landlords instructions. We appreciate it can be frustrating when a Landlord changes their mind regarding start of tenancy dates and we are trying to resolve this matter for all parties concerned. We have been in dialogue with yourself and the Landlord and will continue to keep you informed and up to date. Please feel free to contact the lettings team if you have any further concerns or questions.
5/5
View AgentsGreat service
Sam and Duncan and the team were great from start to finish. Very helpful and friendly. Would recommend to anyone
2/5
GoogleRating only, no written review.
5/5
Google(Translated by Google) Good (Original) Fajnie
Agent replied
Thank you Jacek
3/5
GoogleNone
5/5
GoogleI've rented with Mather Marshall for a long time and decided to take the time to applaud them for their attention to any issues encountered over this period. Thanks to all concerned.
1/5
Googlethis company doesn't summit offers to sellers which is illegal and also it openly state that it gives preference to land lords that let their home with them i would be apprehensive to list my house with a company isn't working on behalf of the seller's best interest
Agent replied
Dear Sakhan M Please could you let me know which property you are reviewing as we do not have your details on our system and cannot work out which property you are reviewing. We have not sold any properties to existing Landlords recently and can assure you we have never withheld putting offers forward to vendors please can you reply ASAP so that we can rectify any issues there may be All the best Paul Mather FNAEA
1/5
GoogleUnfortunately there isn't really an appropriate word I can use to describe all of the shortcomings of this letting agency. Firstly, it took them a week just to do a simple inventory, their excuse? No one was at home. Clearly a lie as I know for a fact someone was home, and secondly, which agent doesn't have keys to the property they are renting out? Secondly, I wasn't actually able to move in on the right day as they said the keys were still with the previous tenants, a situation which they would have had a month to sort out (given that the contracts are only 11 months long). It also seems that they are always looking for sympathy from customers, saying that their job is very difficult, cry us a river, you think it's so easy being a student living on a very tight budget, while being taken for a ride by an incompetent agent who is only concerned with lining their pockets with fees? The incompetence and unprofessionalism I experienced was summed up on the day I went to sign the contract. Another tenant was complaining that they were stealing his deposit as they couldn't prove they had actually spent the money on repairs, when the joint owner, Paul Mather, had to be calmed down by his wife in front of all of the customers after he shouted "I'll rip your head off". The man was completely unprofessional and frankly out of control, this is not acceptable in any business. I do not wish this experience on any person, and would beg that you stay away, if you're feeling brave, make sure you have some world class lawyers.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Mather Marshall
Which Mather Marshall office has the most reviews?
Stevenage has the most, with 307 reviews rated 4.3 out of 5, followed by Hatfield with 148.
Where are the Mather Marshall offices?
What do sellers say about Mather Marshall?
45 reviews from sellers, rated 4.9 out of 5 on average. For example, Mark wrote: "Darren is The Best Estate Agent in Knebworth!! he sold our house in a week to the second person that viewed it, the marketing was spot on and a cut above the ..."
What do buyers say about Mather Marshall?
38 reviews from buyers, rated 4.9 out of 5 on average. For example, Joanne wrote: "We recently purchased a house and Darren went above and beyond to help us during this time. Open honest communication in a timely manner with regular updates as ..."
What do tenants say about Mather Marshall?
3 reviews from tenants, rated 3.7 out of 5 on average. For example, Megan wrote: "I have been looking for a property and been shocked by the awful 'beside' manner of some of the letting agents. Thankfully after finding a property I liked ..."
