Trusted Agent profile
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★★★★★
3,465 reviews across 8 offices and 1 platform
Ludlowthompson has eight offices, all in London. Together they have 3,465 reviews on 1 platform, rated 4.7 out of 5 overall.
Ludlowthompson's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have been dealing with Marta Duda and so far she has been really friendly, professional and helpful with getting the references completed, and getting in touch with the landlord when we needed to ask questions etc making the whole process of renting a new place with kids smooth and prompt so far. Would definitely recommend her and the agency. We will be moving shortly and we are happy we choose LudlowThompson to do it with. :-)PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRating only, no written review.
5/5
GoogleThe Foxton agency is a very competent real estate agency. From France I was able to acquire a property in the best possible conditions with a lot of assistance and listening from the agents. I highly recommend with all my confidence.PositiveResponsiveness, Professionalism
5/5
GoogleI walked into Ludlow Thomson and was met by Sophie who was very helpful from the start. She was eager to hear exactly what me and my friend was looking and quickly provided two options for us, one of which we secured almost straight away. The kept us updated through everything and her colleague Marco was equally as helpful. The process has been so quick and stress free and I have recommended to my friends who are also looking to move. Thanks guys!
5/5
GoogleChris Lockwood was excellent and very easy to engage with. He was very helpful with trying to help secure the right property.
5/5
GoogleKeith was incredibly friendly and helpful throughout the whole process. He was responsive to our queries and concerns, and compared to previous experiences moving in London, this move was nothing but a breeze!
5/5
GoogleKeith is a very professional estate agent and has helped me so much in finding a property to rent
5/5
GoogleNatalie from the Dock St office showed me a couple of properties and she was very helpful answering all my questions as a first time buyer!
5/5
GoogleHad a viewing booked with Chris and he was very professional. Was able to give me a lot of information on the property, was able to answer all my questions and was very polite and respectful which something my mum pointed out.
5/5
GoogleHad a great viewing with Chris earlier on today which was very professional. Chris was very friendly and had all of the information which was needed on the properties. Highly recommended!
5/5
GoogleOur agent, Keith, was very helpful from day one. Always on hand for reassurance and answering any questions we had. Any issues have been acknowledged and resolved immediately. I would highly recommend.
5/5
GoogleAmirah was a huge help in my search of a flat even though it did not conclude. I would highly recommend.
5/5
GoogleVijay has been very helpful in moving home even during a busy and stressful time for us all. He is very friendly and professional and his responsive and helpful attitude doesnt go unnoticed. Thank you!
1/5
GoogleThe worst letting and sales agents I have ever experienced. Slow to respond to everything that was of importance to me and my purchase. Inept at providing information that is actually accurate. I would never ever give them any business again.
Dear Amy Many thanks for your above review and we’re sorry to read about your experience. We believe we have found the transaction concerned in May 2019 and in order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Gemma Heaton Head of Property Services
5/5
GoogleChris did a fantastic job today showing us around the property. He know all the details immediately and both me and my partner felt in great hands.
5/5
GoogleChris was fantastic, really organised and helped us massively with our house hunt
5/5
GoogleGood service from Natalie and Emma
5/5
GoogleIt has been a pleasure working with Christopher Lockwood through the letting process. He was very friendly and helpful when showing us the flat and responded to our messages in on average 20 minutes! Would definitely recommend working with him.
5/5
GoogleChris was a great help today, as I viewed a potential flat!
1/5
GoogleThis review is simply for the Ludlow Lettings arm at this branch. Be weary and careful that Lettings will/have moved the following costs they used to charge tenants over to the landlord (as recent government changes/legislation prevent them from charging the tenants): 1. Tenancy Set Up Fee - £229+VAT. Includes an ARLA regulated Tenancy Agreement and the set-up of the tenancy. 2. Referencing Fee - £189+VAT. Ensures that the tenants have been fully referenced including Right To Rent checks. Other more trusted agencies in the area, have not tried to do this and as stated, it seems Ludlow Lettings have done this because lettings agents are no longer allowed to charge tenants these type of fees, so they have put the fees on landlords. I was provided the following advice form other lettings agents in the area: ** Tenancy setup fee "is made up" - you can opt to use your own tenancy, all tenancies are the same and valid in the court I was advised by one of the more trusted lettings agents in the area. ** Reference fees have always been charged to the tenants. But now Lettings agents can’t charge tenants. So now, unbelievablably Ludlow lettings is asking you as the landloard to pay this. Wishing you the best of luck on securing a more trusted lettings agent as both a landlord or a tenant.
Dear C AD Many thanks for your above review and we’re sorry to read about your experience with the Lettings Team. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Jacob Burston Lettings Manager ( City/Docklands)
5/5
GoogleChris Lockwood went above and beyond to answer all of our questions and concerns about the property of interest. I would highly recommend Chris and his team when looking for properties in London.
5/5
GoogleWhen looking for a new property, one of the biggest barriers can be dealing with lettings agents who are either a) not responsive / attentive enough and b) don't make you feel like they actually care enough to help you through the process. Chris has been neither of these things - he's been really great with communicating with us, and is genuinely professional, friendly and trustworthy. It's refreshing because he makes you feel like the while process doesn't have to be as stressful as it can be!
5/5
GoogleJessica has been a wonderful agent - she has listened carefully to all of our questions and queries, and has helpfully addressed all of our concerns. She gave us a very professional viewing, and has been regularly in touch ever since.
5/5
GoogleRecently moved to London and by far the best real estate agents I've worked with. Professional, attentive and responsive service coupled with some of the best properties on the market. Hassan showed me around a number of different apartments, and was not only extremely helpful throughout the entire negotiation process, he also chose a number of other apartments proactively in the area I was looking at to show me around. Highly recommend for anyone looking for a new place in London!
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The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Kennington/Oval has the most, with 870 reviews rated 4.7 out of 5, followed by Finsbury Park with 712.
The eight Ludlowthompson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and London won Trusted Agent.
