LQ estate agents in London, Sidcup and Warwick

Hi Keith, Thank you for raising your feedback with us. We should let you know if an appointment can't be attended so we're really sorry if we have let you down and this has not happened.If the repair has not been completed please contact us via lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as the subject header and one of our Team will look into this for you and be able to get the appointment confirmed. Many Thanks Customer Service Team

Hi Kerry, We're really sorry to read that you feel this way about the service you have received from us. We try to be as helpful as we can be and would really like to try to get to the bottom of any problems you are having. If you could email our Customer Service Team via lqdirect@lqgroup.org.uk please use 'Trustpilot' as your subject header and more information as to what's going on and we can assure you we'll be as helpful as possible. Many ThanksCustomer Service Team

Hi David, Thank you for raising your feedback with us. Over the next 15 years, our Major Works Investment Programme will make sure every resident has a safe and decent home to live in, with our homes maintained to the Decent Homes Standard. If you have any immediate health and safety repairs that need to be carried out such as the pavement then please do let us know the location and any photos so we can arrange for works to be carried out. Please email us lqdirect@lqgroup.org.uk using 'Trustpilot' as the Subject Header and we will do our upmost to assist. Many Thanks Customer Service Team

Hi Angela, Thanks so much for the 5 stars. So pleased to hear that the operative provided the service we pride ourselves on. Many ThanksCustomer Service Team

Hi Christine,Thank you so much for your 5-star review!We're chuffed to hear your recent appointment went well, this truly means a lot to us, and we're so pleased you took time to share your thoughts with us too.It's much appreciated Christine, and we hope to be of help again soon😊Many ThanksCustomer Service Team

Hi I Smit,Thank you so much for your review and for sharing your thoughts with us too.We've taken onboard your comments as they certainly help us to understand the areas our residents would like to see improvements made.We always strive to offer the best service to our residents so it's naturally concerning to hear of your comments, and we apologise if we haven't quite fulfilled your expectations.If, however there's anything you specifically need help in resolving, please let us know by reaching out to us through any channel of your choice or be email (with 'Trustpilot as the subject) to lqdirect@lqgroup.org.uk and one of our friendly and helpful advisors will be more than happy to offer their assistance to you.Many ThanksCustomer Service Team

Hi John,Thank you so much for bringing this matter back to our attention and we continue to offer our sincerest apology with the ongoing delay.We appreciate and understand the inconvenience this is causing, and we apologise profusely for the trouble and upset this is causing our residents as well.Having investigated this matter further, we can confirm contractors have been on site to investigate the cause of the problem and its normal procedure for us to obtain quotes for the works to be carried out. It’s also not unusual for other contractors’ involvement which can also be a contributing factor to the delay.Regrettably with all major repairs, unfortunately there isn’t a quick fix, however we would like to reassure you this is in hand and we're working closely with our contractors to resolve this matter as quickly as possibly.We sincerely hope this information helps to appreciate the procedures we must follow on more complexed repairs, however we're here to help should you have any further questions. Please feel free to reach out to us at lqdirect@lqgroup.org.uk where our dedicated team will be more than happy to help. We kindly recommend 'Trustpilot' is used as your email subject when contacting us in this way too.Many ThanksCustomer Service Team

Hi Brock Elbank,Thank you so much for your feedback!We're so pleased you've taken time out to share your views, your feedback is important to us as it helps us to understand the areas in need of improving, as well as learning from our residents on the kind of service they expect to receive from us too.We hear your concerns with a carpenter being sent for a groundwork job but there could be a good reason for this to happen. For example, some of our operatives are multi trained in other areas and sometimes arrangements are made for a different trade to attend purely to take photos which’ll then be reported back to a maintenance supervisor.We’re so sorry you’ve felt the need to undertake some repairs inside your home, but we appreciate this could cause some disappointment. We can’t stress enough that we wouldn’t expect any of our residents to carry out repairs we hold responsibility for, and we always encourage and welcome new repairs so we can arrange for them to be completed accordingly.We hope you find this information helpful, however if we can be of further help to you, please let us know by reaching out to us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject. It’ll be with great pleasure to further assist you, and we’ll of course do our utmost to help.Many ThanksCustomer Service Team

Hi Mr Chin,Thank you once again for leaving us another review.We've previously invited you to email your details to us we can offer further assistance as well as discuss your concerns in more detail with you.Your feedback is important to us, and we’re also saddened to hear of your disappointment. Your comments are of course concerning for us as well, but we're here for you and we’re more than willing to discuss your concerns in more details with you.Unfortunately as we're unable to discuss personal details through this channel, it's important we ask you to contact us through an alternative channel so we can arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team

Hi Sarah,We’re so grateful for your review and we thank you for sharing your thoughts and kind words with us too.We’ve taken onboard your comments regarding the booking options, and we apologise if we haven’t quite fulfilled your expectations. Your feedback is important to us, and it’ll certainly help us to look at ways we can further improve the service we provide.We’re appreciative of your kind words for our engineer too, it’s reassuring for us to know Danish was nice and pleasant whilst in your home. This is exactly the kind of service we hope our engineers always provide, so thank you once again for sharing this with us.In the meantime, we look forward to being of further help to you again in the coming future 🙂Many ThanksCustomer Service Team

Hi Susan,Thank you so much for taking the time to leave us a review following your recent contact with us.We're so pleased Colette showed empathy and offered support with your enquiry, it truly means a lot for us to hear this and we'll be sure to pass on your feedback to Colette for you as well.Many thanks again Susan! 😊Customer Service Team

Hi Susan,Thank you so much for taking time to leave us another review.We're extremely sorry to hear this has happened, we can imagine the stress and upset caused as well as being a traumatic experience for you to go through.We honestly empathise with your situation, but we have a dedicated team here who'll be able to give you the help and support you need. There are external organisations as well that can help in situations like this and if you're not already in touch with us we would love to hear from you so we can guide you in the right direction.Unfortunately, as we're unable to obtain personal details through this channel we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk where one of our advisors will be more than happy to do this for you. We also recommend 'Trustpilot' is used as your email subject when contacting us in this way and on this occasion too.Many ThanksCustomer Service Team

Hi Christ,Thank you so much for taking the time to express your feelings and concerns with us.We’re deeply sorry to learn you’ve been affected by anti-social behaviour from one of your neighbours and we can imagine this is an upsetting and traumatic experience for you. We fully sympathise with your suffering, and we apologise profusely if you feel we haven’t provided the help and support you’re looking to receive from us.As you may already be aware anti-social behaviour cases are handled in such a way where we have to gain as much evidence as possible, this will of course add to the lengthy process and whilst we take anti-social behaviour seriously there are certain procedures we must follow.With this aside we’ll be more than happy to discuss your review in more detail and to make sure you receive contact regarding your case.To help us achieve this, we kindly invite you to contact us by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot is used as your email subject.Many ThanksCustomer Service Team

Hi Princeton,Thank you very much for your fantastic feedback!We’re overjoyed by your comment and we’re glad you’re happy with L&QMany thanks for sharing this with us 😁Customer Service Team

Hi Thomas,Thank you so much for sharing your recent experience following an electrical repair in your home.We’re so happy the light was fixed for you. It’s great to hear the light is no longer flashing which we can imagine overtime would be annoying for you.Many thanks for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi Customer,Thank you so much for your positive review!We’re so pleased you’re happy with your recent experience and our advisor was helpful with your enquiry.This is the kind of service our staff strive to deliver so we’re delighted to hear this too.Thank you once again and we look forward to helping you again soon.Many ThanksCustomer Service Team