LQ Sidcup reviews

★★★★★ 5/5

Trustpilot

Great Advisor

The Advisor, Lisa. was exceptionally professional. I was dreading reaching out to L&Q today. However this one advisor did listen and not talk over me causing me to listen and give her time to explain. She answered all my queries without rushing me, didn't patronise or belittle was thoughtful about my circumstances going forward to cover any later discrepancies therefore eliminating further unnecessary problems. Debt is one of the worst subjects to talk about so I was really grateful she sailed me through that call.

Customer · 23 September 2026

★★★★★ 1/5

Trustpilot

I wish I could give no stars

I wish I could give no stars. They're a nightmare. The advisors are usually nice but that's where it ends. There is a huge communication problem between the advisors and contractors. It took a year and 2 attempts for my hall to be plastered. The grids are still filthy and blocked after years of telling them. I am on a second complaint for a leaking roof which I reported a year ago. They never get back to you and people just turn up unannounced to investigate the issue. Nothing comes of that and it gets forgotten about. Appalling service. I'm assuming that at some point my bedroom ceiling will cave in. The Ombudsman is my next move, as clearly L&Q cannot be bothered.

Jane · 23 September 2026

★★★★★ 3/5

Trustpilot

The new windows have made a noticeable…

The new windows have made a noticeable difference to my home. It feels warmer, quieter, and more comfortable. The installation team worked efficiently and treated my property with respect. Lisa and the team kept me updated throughout the project, and I always felt informed about what was happening. I am grateful for the improvements and would recommend the service to other residents.

Alicia · 4 June 2026

★★★★★ 1/5

Trustpilot

Continued safeguarding and anti social…

Continued safeguarding and anti social behaviour issues from tenants in E9 - no-one seems to want to do anything about it. One resident is so distressed by it they have been talking to the Samaritans - how can such a huge organisation get away with responding to peoples health and safety issues. These tenants are the most revolting people who contribute nothing to what otherwise is a caring and supportive community, continue to benefit from services and provisions yet cause severe distress and trauma to the people who live next to them. They are know to the mental health services and are a danger to people - especially children. Well done L and Q for being absolutely shite.

Tracie · 23 September 2026

★★★★★ 1/5

Trustpilot

SERVICE CHARGES & YOUR TENANACY AGREEMENT.

I have been complaining to L & Q over the last four or more years about 'service charges' Every April when the new rent increase statement is issued I keep getting service charges added on. I have had service charges for electrical testing, ground maintenance, communal lighting, even a service charge for fly tipping! Your Tenancy Agreement is a legal document and ANY service charges must be wrote into your Tenancy Agreement. If your Tenancy Agreement does not mention service charges then L & Q cannot add them at a latter date. Nor can L & Q change the terms of your tenancy Agreement unless the tenant agrees and signs a new agreement. L & Q staff are NOT legally trained and do not understand the basics laws on tenancy agreements. They even threatened to change my tenancy agreement. I took my case to the Housing Ombudsman who found in my favour.

Jim · 5 June 2026

★★★★★ 2/5

Trustpilot

So reported a leak from a closomat…

So reported a leak from a closomat toilet fitted for my son with learning disabilities etc,i clearly stated when i 1st reported that is was a closomat toilet,but like other times they sent out regular contractors who looked at the leak and said oh,thats a special toilet we dont do/fix these i will have to raise it as a job etc,so complete waste of time.So i wait . No one comes for another week,while the toilet continues to leak! So i ring L and Q ,they say they are going to raise the job!!!! I say its been leaking for an unnacceptable time,its unhygienic,unpleasant and not fit for my son to use! Its still leaking and NO ONE has fixed it,im furious!

Maxine · 20 September 2026

★★★★★ 1/5

Trustpilot

L&Q have appalling internal systems

L&Q have appalling internal systems.Although the customer service team are very nice there seems to be no reliable transfer of information between sections. After many months trying to get a satisfactory resolution to major leaks, these failings are hugely frustrating Our building is being left to disintegrate from the inside out, with leaks and resulting damp. We have more worries than customer service feedback. Tbh. I wish I had never bought into this corrupt system of freeholders who behave like 1960s lsndlords. They have failed to deal effectively with these major communal leaks for a year. This might be because the contractors were not only inept, they were also - at their own admission - unqualified. The L&Q management is absolutely uninterested in solving / finding underlying problems before they cause huge damage and expense to owners ( leaseholders ). The CEO Fiona Fletcher Smith is totally unresponsive. The Trust has contractual snd legislative responsibility- but is nonetheless actively destroying homes and other people’s life savings with negligence- leading to damp, mould and health risks, compounding it all with disrespect from key senior points in the organisation. The ‘date’ is irrelevant-this story started a year ago.

Stephanie · 23 February 2026

★★★★★ 1/5

Trustpilot

L&Q Exploiting Shared Owners

L&Q are a dreadful housing association, they charge leaseholders huge fees without providing any service or advocating for them to get improved service. Then if you are a shared owner, they keep you in a stranglehold lease after you’ve fully staircased, to keep charging you more, to reduce the value of your property and make it difficult for you to sell.

Leigh · 22 September 2026

★★★★★ 5/5

Trustpilot

Great communication end ready to help…

Great communication end ready to help all the time thank Aaliyah

DS · 21 September 2026

★★★★★ 1/5

Trustpilot

North west housing lead manager harassing and bullying tenants

I have to write a review after a year of bullying and harassment from this very horrible woman “North West London housing lead manager” coming to my flat just a month after I moved in to harass me and request illegal question regarding how I pay my rent and what work I do and all these privacy data breach that is illegal to request. Most of those LQ buildings are offered to council tenants and they think they can invade someone’s property worn out advising and request private information. I reported her and so far I believe one of the person who responded the messages just delete the messages and some how it seems that it’s a corruption going on with some workers under this housing lead management. There is weird things going on on the block I love the flat is fault there were a massive water leakage that came from nowhere and there is cracks all over the building and black mold growing around the base of the busing because of the water leakage in a tenants apartment on the top floor of this building. There is a smell of chemicals going all around my apartment from the ceiling and gas smell even though the block is all electric there is incoming air from outside entering those flats but mainly affecting me because my apartment is one of the top floors, the company in general is horrible and the some workers are wicked and unprofessional. I believe the administration should get rid of someVery nasty staff and put someone competent professional human being that can actually response their emails and do genuine work to help tenants rather than spreading hate and nasty dodge behaviour using other staff under this management, to spread evilness and wrong doing against tenants and sending fake letters with complaints and gossiping to put one tenants against another. Loads of wrong things going on with this management several complaints and I believe the emails is being deleted by the person who handles it and it should be investigated and the management should change to see if all those evil feedback with complaints about leaking, abuse, health and safety hazards, bullying and harassment would disappear. I believe that there is a lot of good staff that try to help tenants buy some evil person stop them carrying out genuine work with attempt to destroy tenants lives lining on those buildings. I reported severalComplaints emails and the issue still ongoing with a chemical odor entering my flat and since I moved to this dump my health has declined and I have headaches, nausea and dizziness when staying inside this flat. I have to get out and sleep elsewhere when the smell is strong and this manager has corrupted any genuine work that should be carried out by sending cowboys that never done any investigation bunch of clowns that just came in and out so hell on this horrible person and God will strike her someday because what goes around comes around you don’t touch who is quiet you will get back evil. This manager has ignored all the complaints forseveral months and manipulated others to not do anything, I reported her and nothing was done now I will take it further this plague won’t mess with me and my life no more. She hides herself by using others and now no more messages were responded som e I reported her and LQ needs to remove this woman from the management nobody likes her on the building, she is a ghost stalker makes phone calls pretending to be someone else to gather information of what’s going on my flat by pretending being someone else, last time she came again to my flat to harass me someone came to me and told me she being to my flat to try to harass me I checked my cameras ans saw it was her on the door and recognised her from the first time she came to harass me and collect information she shouldn’t be asking for tenants. I don’t know how LQ a big company received reports from this type of behaviour against a horrible staff such as this and haven’t done anything. Not being enough having an issue with a nasty flat given to me with the intention to damage my heath and murder me because 1 year of complaints and nothing was done, a month and some weeks ago there were 4 people on top of the building to carry out work and drilling and from that same day I could smell chemicals in my flat very strong my monitors were beeping I called them and they send a false workers that didn’t even turned his machine to check forAny smell around the flat when the fire brigade came the monitor was accusing some chemical smell from the small door and the entrance door and advised me that I should contact the heath and safety environment because when they came was 4 hour after I called and I opened the windows so the smell dissipated. There is a minority of evil playing with tenant’s live and I don’t believe LQ is aware of it and should investigate. This housing lead should be investigated and sacked.

Pp · 21 October 2024

★★★★★ 1/5

Trustpilot

These charlatans are evicting me

These charlatans are evicting me , a vulnerable 55 yr old grandmother from their temporary supported accommodation where I’ve been left for 10 yrs . They offered me two run down properties that I had to refuse on safety grounds , and they then told me that they’re evicting me onto the streets as I no longer need support .The real reason they are evicting me is for complaining about treatment here , where I had to make numerous complaints including to the ombudsman.They see me as a threat . A young tenant took his life here to end his suffering.Staff would flood my flat from the empty property above on four occasions ( I have video evidence ), and all my possessions were ruined with brown stagnant water , most had to be disposed of ( I have videos & photo evidence).They switched off the electric to my room from the main locked cupboard on a Friday afternoon,when they finished here for the weekend ,leaving me without cooking facilities or lights etc. They told the out of hours emergency L&Q repair workers not to come out if I phoned them,to connect my supplies. I was 7 months pregnant at the time .They would steal mail , taking it off the post person saying we’ll take it to save you going upstairs. They would withhold private & confidential letters from drs etc & scatter them opened in the building as a punishment for complaining . There was an investigation regarding this & instantly 2 staff members decided to leave the job .I’ve written to Fiona Fletcher Smith ( L&Qs CEO ) who informs me that they’re now waiting for bailiffs to physically remove me from the property ( after gaining a possession order in court ). I informed her that I’ve emailed ITV news who have responded back & are going to report on my story . I’ve been in contact with Matthew Pennycook ( minister for housing ) , along with my MP & the housing ombudsman ( Richard Blakeway ). They would also enter my property when I was out , without my consent & I have videos from my internal cctv camera & door camera . Even last week they attempted to open my door when I was home ( luckily I had my door chain on that I had to install).. calling through that they want to look at my toilet ! This is harassment & I have it all recorded as I’m taking them to court now for what they’ve put me through for the last ten years .All of my videos that I’ve been saving for the duration of the time I’ve been a tenant here will be shown in court . My eviction will be recorded & shared & everyone can see how L& Q treat their vulnerable tenants . No rent is owed as has been paid direct to L& Q for ten years . Abuse thrives in secrecy.

Kerri · 29 September 2024

★★★★★ 5/5

Trustpilot

I had a great experience

I had a great experience.Communication was spot on, transparent and always present in a timely manner every step of the way.Clare was an immense help, listening and pushing forward with the application, going the extra mile.The whole process is happening online, pretty much, on a easy to use, intuitive, platform.Kudos to Saif too, who was super understanding and helpful in providing all the details required re the proprieties and other enquires right away.Really satisfied with how everything played along.

Vinicius · 11 October 2024

★★★★★ 1/5

Trustpilot

Service Charge

L&Q decided to charge me and the tenants below me a service charge for grounds maintenance because the tenant below refused to do any of gardening, cutting grass and litter picking.The grass was cut twice in Oct 23. I received the letter notifying me of rent increase and a service charge of £8.36 weekly in March, by then I had started doing the gardening myself. I have repeatedly requested the charge be removed and money refunded back my rent account to pay for the advanced month rent L&Q pester me for. The garden has not been done by the garden service since Oct 23I have been told a mutual exchange takes on all aspects of the tenancy. There is no mention of this service in the tenancy agreement.I have also been told that I am paying for the wider area. I live in a converted Victorian house consisting of 2 flats, a garden split down the middle at the back and a small garden at the front. The house is not part of an estate. The latest email is about L&Q finalising accounts in the 23/24 service charge amounts. According to my housing lead this might not be rectified until Sept 25. Why can't L&Q get things sorted out in a timely manner.This has been on going since April 2024.On a happier note the garden wall is due to be fixed on the 24th Sept.

Christ · 18 September 2024

★★★★★ 5/5

Trustpilot

Replacement Ceiling Light Fixture - Repair

This repair was straight forward to report - I always do an online form as it means I can complete it in accordance with the time restrictions on my day and I don’t have to remember to call within a certain time only. Electrician team were able to allocate me an appointment on my non-working day and were around early which meant I still had the rest of the day to do other bits. Electrician was literally finished within 10 mins or so. Faultless service for this repair.

J · 17 September 2024

★★★★★ 5/5

Trustpilot

Lovely new house

Our experience with L & Q has been great. We have just purchased a shared ownership house on Ashlawn Rise. Karen the Senior Sales Associate has been fantastic from the beginning of the sale to completion. She was so helpful and supportive and positive through the whole journey. She explained the whole process and supported us with all of our enquiries. It was a long journey moving but we were supported all the way. The house is perfect, it's beautiful inside and we are all very happy. Thank you L & Q

Luca · 11 September 2024

★★★★★ 5/5

Trustpilot

Excellent Viewing Experience at Kew Bridge Rise - Helpful and Welcoming Team

I recently had the pleasure of viewing a property at Kew Bridge Rise, a new development by L&Q. The viewing experience on September 7th was excellent. Nicki and the team were incredibly welcoming to my family and me. They provided a comprehensive tour of the property and were extremely helpful, answering all our questions thoroughly and professionally. Their knowledge of the development and attention to detail was impressive. The viewing gave us a great insight into what living at Kew Bridge Rise would be like. I highly recommend booking a viewing if you're interested in this development - the team's expertise and friendly approach make it a worthwhile experience.

Berk · 11 September 2024

★★★★★ 1/5

Trustpilot

Poor service unsafe and no priority given for emergency

No one turned up for the electrical emergency job within the 4hr period. I’m a disabled resident medically unwell and cannot sleep incase there is an electrical fire again which spreads. Called back emergency line at midnight but still waiting for an update or an operative to fix the fault. There was no previous issue with my electrics but L&Q sent someone to change and check my electrics last week for no reason and subsequently the electric fan vents stopped working as well as light sockets melting and burning after they rewired it. A whole mess made and left us at risk due to electrical burning.

Ms · 9 September 2024

★★★★★ 5/5

Trustpilot

Beam Park

I would like to say a massive thanks to Tamika at L&Q Beam Park. She was fantastic throughout the process, answered every question, was always patient and made the sale extremely easy. It wasn't always smooth sailing as it is a new build and there were many moving parts outside of her control, but she always kept me informed throughout the building process. I'd highly recommend getting in touch with her if you were thinking of buying a new home.

Oisin · 7 September 2024

★★★★★ 5/5

Trustpilot

Nicki Clark; Exceptional Service Beyond Expectations

we are thrilled to share our experience with Nicki Clark of L&Q, who provided outstanding service during our recent apartment purchase at Western Circus. From the moment we first reached out, Nicki demonstrated a level of dedication and professionalism that truly set her apart.Navigating the real estate market is daunting, especially in these times and as first time buyers, but Nicki made the process smooth as possible and took the time to thoroughly understand our needs and preferences, offering insightful advice and guidance that was tailored specifically to us. What truly stood out was Nicki’s willingness to go above and beyond. She was always available to answer our questions, address our concerns, and provide updates.In addition to Nicki's professional expertise, she displayed a genuine care, making us feel supported and valued throughout the entire process. Thanks to Nicki, we found our dream apartment at Western Circus, and the entire process was made as seamless as possible. If Nicki is your salesperson, you will be in safe hands. She truly set a high standard for what excellent service should be.

Adam · 5 September 2024

★★★★★ 5/5

Trustpilot

Favourite Shared ownership Development

From Beginning to the end always helpful especially Nicki Clark. Responds Time, Advice and Answering outstanding. Regards JC & PW

Jc · 31 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional service

I don't think L&Q is a bad company, but some of their management and employees are incredibly unhelpful, particularly Lisa N. She is unresponsive and it can take weeks of follow ups and unanswered calls before she even reads your emails. When she does answer the phone, it is with impatience, as if what you ask is the last thing she wants to do. I would even go so far as to say that she is not just rude, she is aggressive. Her managers seem oblivious or prefer to turn a blind eye rather than hold her accountable for her actions. I am not alone in my claim, as we have heard complaints from several other people who deal with her as well. This is incredibly unprofessional and I expect more from a company like this one.

J · 21 August 2024

★★★★★ 5/5

Trustpilot

Truly caring and professional experience

We recently had the pleasure of working with Karen, Senior Sales Associate during the purchase of our forever home in Willow Grove, and we couldn't be more satisfied. From the start, we didn’t expect much beyond the basics, but Karen truly exceeded our expectations.Karen was incredibly helpful and took the time to thoroughly explain every step of the process to us. Her level of organization is remarkable; she remembered every detail about our preferences and situation, making us feel valued and understood throughout the entire journey. What stood out most was how genuine Karen is. She doesn’t just treat this as a job, it’s clear she puts her heart into helping her clients. We were always kept up to date with any changes, and she made sure to notify us whenever there was an update or if she was going to be unavailable. This level of communication made us feel comfortable, respected, and well taken care of.We feel so fortunate to have had Karen supporting us through this process, and we wholeheartedly recommend her to anyone looking to purchase a home.

Ceci · 21 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from L&Q

Mr. Lee Ranson - Carpenter/Joiner - AMAZING!attended: 46 SE2 0XLEmail sent to lqdirectExceptional Service from L&Q - Carpentry RepairI recently had a carpentry/joinery repair appointment with L&Q, and I couldn’t be more pleased with the service provided. Lee, the carpenter who attended to my front door, arrived well within time and quickly assessed the issue, which had been causing me significant concern. He clearly explained what needed to be done to fix the problem and completed the repair efficiently.Lee was also kind enough to share useful tips on how to prevent this issue from recurring, and he reassured me that L&Q is always just a phone call away if I need further assistance. His professionalism and expertise truly represented L&Q brilliantly.From the moment I contacted the call center to the swift scheduling of the appointment and the prompt, professional repair, L&Q has consistently impressed me. Thanks to Lee's excellent service, I can now enjoy the rest of my day with peace of mind.Thank you, L&Q, and a special thanks to Lee, for your continued dedication to outstanding customer care!Please extend my graditude to Lee and let him know how much I appreciate his time.Keep it up!

Josephine · 16 August 2024

★★★★★ 1/5

Trustpilot

1 star is too generous, shocking maladministration and miscommunication from L&Q

We raised a repair issue with L&Q over 2.5 years ago to fix our plumbing/toilets and this is still not resolved. We have gone through the complaints process and a decision has been made by the Housing Ombudsman. L&Q have ignored the decision and have now missed two deadlines set by the Ombudsman. L&Q have had contractors previously visit to look at the repairs needed and the contractors left faeces behind an enclosed shelving unit in our bathroom which took several hours for us to realise (once the smell became overwhelming and we had to remove the shelving unit). There is clearly a systemic issue with miscommunication at L&Q and the maladministration to resolve our repair and carry out the actions in response to the complaint are shocking. It has been absolute hell for the past 2.5 years and I see no end in sight. L&Q should be ashamed of what they put tenants through. 1 star is too generous.

Chloe · 13 August 2024