LQ Sidcup reviews

★★★★★ 5/5

Trustpilot

Nicki Clark; Exceptional Service Beyond Expectations

we are thrilled to share our experience with Nicki Clark of L&Q, who provided outstanding service during our recent apartment purchase at Western Circus. From the moment we first reached out, Nicki demonstrated a level of dedication and professionalism that truly set her apart.Navigating the real estate market is daunting, especially in these times and as first time buyers, but Nicki made the process smooth as possible and took the time to thoroughly understand our needs and preferences, offering insightful advice and guidance that was tailored specifically to us. What truly stood out was Nicki’s willingness to go above and beyond. She was always available to answer our questions, address our concerns, and provide updates.In addition to Nicki's professional expertise, she displayed a genuine care, making us feel supported and valued throughout the entire process. Thanks to Nicki, we found our dream apartment at Western Circus, and the entire process was made as seamless as possible. If Nicki is your salesperson, you will be in safe hands. She truly set a high standard for what excellent service should be.

Adam · 5 September 2024

★★★★★ 5/5

Trustpilot

Favourite Shared ownership Development

From Beginning to the end always helpful especially Nicki Clark. Responds Time, Advice and Answering outstanding. Regards JC & PW

Jc · 31 May 2026

★★★★★ 1/5

Trustpilot

Nearly £6,000 in resale fees for appalling service and administration

My experience with L&Q, particularly throughout the sale of my shared ownership property, has been incredibly frustrating. Despite paying £5,850 in resale fees, I've had to deal with poor communication, endless chasing, administrative delays and a complete lack of coordination between departments. My sale completed on 23 September, yet L&Q failed to update my account or cancel my Direct Debit, taking £987.34 in October for a property I no longer own. I've had to move money around to cover my bills while L&Q takes its time processing a refund. Even their online account website isn't working when I try to access it! Customer service has been polite, but nobody seems able to resolve anything without waiting for another department. For a company charging thousands in fees, this level of disorganisation and lack of accountability is unacceptable. Not to mention the extortionate, unjustified service charges that they cannot provide receipts for ever since I bought the flat. Selling a property is stressful enough without having to chase a housing association to return your own money. I genuinely wouldn't recommend L&Q.

Patricia · 9 October 2026

★★★★★ 1/5

Trustpilot

Unprofessional service

I don't think L&Q is a bad company, but some of their management and employees are incredibly unhelpful, particularly Lisa N. She is unresponsive and it can take weeks of follow ups and unanswered calls before she even reads your emails. When she does answer the phone, it is with impatience, as if what you ask is the last thing she wants to do. I would even go so far as to say that she is not just rude, she is aggressive. Her managers seem oblivious or prefer to turn a blind eye rather than hold her accountable for her actions. I am not alone in my claim, as we have heard complaints from several other people who deal with her as well. This is incredibly unprofessional and I expect more from a company like this one.

J · 21 August 2024

★★★★★ 5/5

Trustpilot

Truly caring and professional experience

We recently had the pleasure of working with Karen, Senior Sales Associate during the purchase of our forever home in Willow Grove, and we couldn't be more satisfied. From the start, we didn’t expect much beyond the basics, but Karen truly exceeded our expectations.Karen was incredibly helpful and took the time to thoroughly explain every step of the process to us. Her level of organization is remarkable; she remembered every detail about our preferences and situation, making us feel valued and understood throughout the entire journey. What stood out most was how genuine Karen is. She doesn’t just treat this as a job, it’s clear she puts her heart into helping her clients. We were always kept up to date with any changes, and she made sure to notify us whenever there was an update or if she was going to be unavailable. This level of communication made us feel comfortable, respected, and well taken care of.We feel so fortunate to have had Karen supporting us through this process, and we wholeheartedly recommend her to anyone looking to purchase a home.

Ceci · 21 August 2024

★★★★★ 5/5

Trustpilot

L&Q’s maintenance and repairs service…

L&Q’s maintenance and repairs service has improved greatly having been a resident for 17yrs. Appointments & information of major works programme was provided to me in a timely manner. Polite and professional staff of third party works carried out by Equans are the best solution in my opinion.

Che · 8 October 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from L&Q

Mr. Lee Ranson - Carpenter/Joiner - AMAZING!attended: 46 SE2 0XLEmail sent to lqdirectExceptional Service from L&Q - Carpentry RepairI recently had a carpentry/joinery repair appointment with L&Q, and I couldn’t be more pleased with the service provided. Lee, the carpenter who attended to my front door, arrived well within time and quickly assessed the issue, which had been causing me significant concern. He clearly explained what needed to be done to fix the problem and completed the repair efficiently.Lee was also kind enough to share useful tips on how to prevent this issue from recurring, and he reassured me that L&Q is always just a phone call away if I need further assistance. His professionalism and expertise truly represented L&Q brilliantly.From the moment I contacted the call center to the swift scheduling of the appointment and the prompt, professional repair, L&Q has consistently impressed me. Thanks to Lee's excellent service, I can now enjoy the rest of my day with peace of mind.Thank you, L&Q, and a special thanks to Lee, for your continued dedication to outstanding customer care!Please extend my graditude to Lee and let him know how much I appreciate his time.Keep it up!

Josephine · 16 August 2024

★★★★★ 1/5

Trustpilot

1 star is too generous, shocking maladministration and miscommunication from L&Q

We raised a repair issue with L&Q over 2.5 years ago to fix our plumbing/toilets and this is still not resolved. We have gone through the complaints process and a decision has been made by the Housing Ombudsman. L&Q have ignored the decision and have now missed two deadlines set by the Ombudsman. L&Q have had contractors previously visit to look at the repairs needed and the contractors left faeces behind an enclosed shelving unit in our bathroom which took several hours for us to realise (once the smell became overwhelming and we had to remove the shelving unit). There is clearly a systemic issue with miscommunication at L&Q and the maladministration to resolve our repair and carry out the actions in response to the complaint are shocking. It has been absolute hell for the past 2.5 years and I see no end in sight. L&Q should be ashamed of what they put tenants through. 1 star is too generous.

Chloe · 13 August 2024

★★★★★ 1/5

Trustpilot

The B House Saga continues

Dear ReadersRef my ongoing legal criticism / reviews on behalf of B. House residents and L and Q Staff involved.I wish to thank Trustpilot reviews for causing yetanother pointless letter from my Regional and in “ my opinion “ Incompetent manager “ who yetagain”, wrote to me about my continued campaign to obtain improved services for My Fellow residents and myself however, in my opinion ?, never approaches honestly Our more serious concerns ever.The main concern about the unhygienic medical room uncleared and not serviceable since March 2024 hasbeen highlighted for a “deep clean” which having had no regular or proper cleaners or window cleaners for many months will be interesting whilst,the serious concerns again raised of persons occupying a much needed Home whilst “never residing” here for 2 years and having another home with His Wife near-bye , “remains unexplained” yet, A Lone Female residents has been threatened by Said Person with court action for asking questions about early morning visitors / business “allegedly” / TBC being run from the apartment and last week, I received a late night phone call from a vulnerable person on behalf of the Mystery Man I am informed complaining about my Legally placed CCTV fully approved by the ICO after, Regional Manager complained “against me” I consider maliciously given her history towards Me and, SHE ( L and Q );was informed directly by the ICO that my system was indeed legal hence, We continue appealing for an answer to Our unanswered concerns ? ? which, “remain unknown and IGNORED” as does,His expensive internal and external cctv and alarm system for An empty home ? defended and allowed by same Managers “ We have no faith in at all “ due to constant lies experienced from them.Having had an illegal criminal resident before for nearly 3 years who caused “nothing but trouble” for the Elderly until His lies and Managers lies about ME to Police “were exposed “ and He was eventually expelled.We continue to “Legally to demand an explanation “to reduce Our FEARS ?, of the present non resident.How unreasonable can that be Under our rights of the Housing Regulations and Human Rights Act (being abused) ? “ constantly”.I retain my Legal Rights in all Regards despite frequent and unacceptable in Law, claims made against me.R WilsonVictim on behalf of other Victims.

Robbie · 13 August 2024

★★★★★ 5/5

Trustpilot

Whalley Manor Exceptional service every step of the way

Since placing a early bird deposit on a plot in January this year I have been kept informed and once solicitor issues had passed Emily was amazing at keeping me informed . She did an amazing detailed hand over and any snags have been promptly resolved via the site mangers on site . Emily went above and beyond with me and my daughter which has made the whole experience exceptional and I would highly recommend L and Q because of the service we have received. Keep up the great work guys

Richard · 13 August 2024

★★★★★ 5/5

Trustpilot

L&Q representative Jo is so…

L&Q representative Jo is so accommodating, helpful and has given us all the informations about the property clearly with no pressure. And the properties she showed us are very nice properties. And I would super love to live in any of those. Excellent properties with good price options.

Miss · 2 October 2026

★★★★★ 5/5

Trustpilot

Karen at willow grove Bedford

Karen at willow grove Bedford. I could have not made this journey without Karen. Karen helped me from start to finish with the move. Karen went about and beyond even after the move as she even helped sort out my broken internet!! Karen is a real credit to your company !! I have never met a more helpful person I really hope Karen gets acknowledged by L&Q for all her hard work !! Amazing service !!

MISSJOANNAWILLIAMS · 18 September 2024

★★★★★ 1/5

Trustpilot

Daughter now needs an inhaler to sleep

Have had various damp and mould issues pop up since moving into my ground floor flat in 2020. Having raised this issue with L&Q numerous times, it was always either ignored or made to believe that it was due to a minor disrepair. My daughter now needs an inhaler before bed just so she can sleep properly. Moving is impossible, getting hold of them is impossible. What else can you do except complain publicly?

Alexias · 15 October 2024

★★★★★ 5/5

Trustpilot

Great friendly service

I had a great experience with both Joannas and Joanne. They kindly showed me all available flats on the open day, gave me more insight about the area, answered all my questions and clearly explained the financial side of the purchase as well. Thank you all!

Madara · 4 October 2026

★★★★★ 3/5

Trustpilot

I like the way the 2nd engineer

I like the way the 2nd engineer did his job. He came to repair the boiler and I told him of how the 1st engineer came and dropped a slip. He immediately contact the office and rebook the 2nd schedule and carry out the servicing before leaving.

John · 22 September 2026

★★★★★ 1/5

Trustpilot

Severe Building Defects, Category C Biohazard Concealment, and Corporate Intimidation

L&Q Group management has subjected my working family with three children to living in a severe biological and structural hazard zone due to construction negligence. A latent defect water leak from a contractor screw driven straight through our pressurized central heating line was left unresolved since winter.

Damian · 22 September 2026

★★★★★ 5/5

Trustpilot

Rookery Grove Amazing Site Manager

After checking out of my flat in the Rookery Grove development, I realized I had forgotten a backpack containing some essential items. I returned to the development a few days later, where the construction site manager, Eleny, was extremely helpful and kind. She didn't know where the keys to my old flat were, but she still went out of her way to help me search. We looked in multiple locations, and it took us a while, but eventually, we were able to locate them, and I retrieved my bag.A big thank you to Eleny for your help and patience! L&Q is lucky to have you.

Ahmed · 13 June 2024

★★★★★ 1/5

Trustpilot

Why can't L&Q just do BETTER?

We've had a constantly malfunctioning lift for half a year with no effort to find out what is actually wrong with it. We've had no proper feedback or investigation into the matter. Once fixed it'll work for a little while and then breakdown again, even though we were promised an investigation into it. It's been 6 MONTHS!!! Why is an investigation into this so difficult to arrange???? It's over half a year since the problems began and still the issues are ongoing. We've been told that someone would investigate but haven't heard anything since.Absolutely filthy communal areas, sporadic cleaning (currently have vomit in the temperamental lift- not sure how long it will be there but it's been there a few days, it's disgusting).Aerial/satellite dish not working (they won't fix/upgrade and won't allow anyone else to either) despite repeated requests.Our building reps have recently been incredibly unresponsive to communication or very slow in their replay (usually have to prompt them for a response after few weeks of silence after initial email). Even then the response is either vague, terse, or just completely useless.Don't believe me? I can provide the litany of emails our residents have sent over the last few years. And even then I reckon there would STILL be nothing done to fix things.I would have sold but even then, there's a problem with the building which makes it currently unsellable (which unsurprisingly is supposedly being looked into ... but we've heard nothing in the form of an update.This is just the reality we are experiencing with L&Q right now.So I'm leaving this honest review because I've HONESTLY had enough.

Yana · 10 June 2024

★★★★★ 5/5

Trustpilot

My Email was answered and the works…

My Email was answered and the works repairs are now booked in . Thank you

Danielle · 1 June 2026

★★★★★ 1/5

Trustpilot

Have 2 problems and it’s the same…

Have 2 problems and it’s the same problem every time when it comes to repairs Have no hot water or heating for 1weekNow been told could be up to 3 weeks I am Disabled and need hot water for water therapy that helps the pain in my spine and AthritisRef Am 6010452/12nd repair problem My guttering needs cleaning they cannot do it until November Even though I have told them my Disability scooter is getting ruined by the water falling down from blocked gutters I have no way else that is safe to park itI told them this they didn’t careEvery time something goes wrong with repairs I dread itUpdate KT Heating due to come out today 03/05/2024Phoned them at at 4oclock just to make sure that there Engineers were coming out as When I phoned them to see if anyone was coming as I had been waiting all day.They Said a engineer had come out at 1420pm and they tried to phone meI checked my ring camera no one had come to my door and no van was parked outside the time the engineer said he came.Also checked my phone no missed call

Peter · 3 June 2024

★★★★★ 1/5

Trustpilot

Shocking attitude towards gas safety

I contacted L&Q as instructed, explaining the position. I've now been sent a text appointment giving exactly the same appointment date - 11th June - that I made clear to Swale Heating I can't make because of a hospital appointment (as shown in the text below). How is this meant to have solved anything? This is about Swale Heating who are L&Q contractors and are responsible for the annual gas safety checks. When I asked for an alternative date to the one they automatically assign, I was told there was only one available date which was on 11th June. Told them I had a hospital appt on that date and repeatedly asked for a different date, but was told that they had no other available appointments. They claimed that the only way around this was for the engineer to turn up to my address on the 11th of June and note that I wasn't there - only then would I be able to organise a different appointment date. This makes out that residents are the ones who are failing to be present for their appointments and shows a shocking attitude towards gas safety. It makes me wonder what they’re getting away with when it comes to more vulnerable residents.

Annoyed · 31 May 2024

★★★★★ 3/5

Trustpilot

I think L&Q Knows exactly what I'm…

I think L&Q Knows exactly what I'm going through in my flat I have been waiting nearly 3 months for the seating room main light to be repaired. Now is done but I still don't have main light in the kitchen due to water link I'm still waiting for L&Q to decide when they will feel appropriate to fix my light in the kitchen. I stay without light in the kitchen without electricity at all in my bedroom bathroom seating room from 2021 21st of August Everywhere is kind of fix but now I'm waiting for the kitchen light to be fixed The last Electrician who fixed my seating room light after waiting nearly 3 months was great I thank him very much👏

Sanjay · 31 May 2024

★★★★★ 5/5

Trustpilot

Outstanding Home Buying Experience with Joanna at L&Q

We recently bought a home through L&Q at Kidbrooke Village, and we couldn’t be happier with the experience. Joanna made everything so smooth and stress-free from start to finish.Her communication was fantastic. Joanna kept us in the loop at every stage, quickly answered all our questions, and handled any concerns with great professionalism and care. Her attention to detail and dedication to making sure we were satisfied really stood out.Buying a home can be daunting, but Joanna’s support and expertise made it a joyful process. We’re so excited to move into our new home and are incredibly grateful for the amazing service from L&Q and Kidbrooke Village.If you’re looking for a seamless home buying experience, we highly recommend Joanna and the team at L&Q. Thanks for making our dream home a reality!Lidia & Pedro

PEDRO · 28 May 2024

★★★★★ 2/5

Trustpilot

L & Q, you need to police your contactors more !

Not so much an issue with L & Q's involvement, more with Swale Heatings harassment tactics with 'Final notice style' letters and thinly veiled text threats regarding court action if check was not carried out. All this with an existing ANNUAL safety certificate that was just over 6 months old when the appointment requests started ! Swale made appointments that I could not attend and when I called them to tell them that I wouldn't be home they told me that the engineer would attend anyway ( I presume to tick their boxes as an attempted access ) ! Was unable to book appointments anything more than a week in advance as their system doesn't allow it making the customer portal a bit of a nonsense ! Swale and L&Q need to understand that it is not always possible for individuals to take a day off work at short notice ( especially when only halfway through the certificate period ) when their work detail may fluctuate, and to harass tenants in the manner they do is unacceptable. The cynics amongst us might think that these shortened period recertifications may prove profitable to Swale heating as they will be carrying out far more. If it wasn't for the pleasant service engineer ( as they usually are ) I would have given no stars !

David · 21 May 2024