LQ Sidcup reviews

Hi Sagal, Thank you so much for your review and positive feedback. 😊We always strive to provide the best service and it's wonderful to hear that our engineer was able to meet your expectations. His patience, politeness, and thorough work ethic are indeed qualities we value greatly. We appreciate your comments regarding consistency and will certainly take that on board. We aim to ensure all of our engineers deliver the same high standard of service you experienced. Many Thanks Customer Service Team

Hi Jamal, Thank you so much for taking the time to share your wonderful feedback with us 😊 We're absolutely delighted to hear that you continue to be highly satisfied with our efficient services and our ability to resolve any issues you encounter. Knowing that our help desk staff consistently meets your expectations, and that you value their professionalism and commitment to providing rapid solutions, means a great deal to us. We work hard every day to ensure that our customers receive the highest level of support, and your recognition truly motivates us to keep striving for excellence. If there's ever anything else we can do for you, or if you have any suggestions on how we can make your experience even better, please don't hesitate to let us know. We're always here for you and happy to help with any future needs you may have. Thank you once again for your kind feedback, and for making our day! Customer Service Team

Hi Lilian,Thank you very much for your 5-star review and for sharing your journey with us.Your heartfelt comments for Mubin mean the world to us and we're sure Mubin will be chuffed by your amazing feedback too.It truly is wonderful to know he's delivering a fabulous service and helping our customers with their journey into finding a new home.Many thanks again for sharing your experience and feel free to reach out to us if there's anything else we can do for you. In the meantime, wishing you lots of happiness in your new home and we hope you make many happy memories too😊Customer Service Team

Hi Denise, Thank you for bringing this issue to our attention and sharing your thorough feedback. We understand how important it is for engineers to follow the guidelines outlined in our letter. Your experience is certainly not what we strive for, and we want to ensure this is addressed properly. Please could you email us at contact@lqgroup.org.uk with ‘Trustpilot’ in the subject header? This will allow us to flag the matter directly with the contractor and work towards improving their service to meet your expectations and requirements. We truly appreciate your feedback and the opportunity to make things right. Many Thanks Customer Service Team

Hi General SK XSAS, Thank you so much for taking the time to leave us another amazing review! ☺️ We're so glad to hear about your positive experience with Kerry. It's truly wonderful to know that Kerry was so professional and respectful of your home, and that we were able to complete the repair in just one visit. Providing this level of service is always our goal, and it makes us very happy to know this has been your experience. Many thanks again for your valuable feedback! Customer Service Team

Hi Resident,We welcome your review, and we thank you for bringing each of your concerns to our attention.We’re extremely sorry to learn of your dissatisfaction and we’re also saddened to hear there’s various issue that are causing concern. Furthermore, we apologise profusely if we haven’t previously provided you with the help and support you hoped to receive from us but we’d like you to know we’re always willing and open to discussing each of your concerns as well as working with you to find a resolution.With this in mind, please feel free to email the details to us and it’ll be our utmost pleasure to help and arrange contact with you,Our email address is lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Edward,We welcome your feedback, and we appreciate you taking time to express your concerns with us.It saddens us to hear of your dissatisfaction and we sincerely apologise if we’ve failed tomeet your expectations.We would like you to know we’re always here to help and if you have any questions regarding the service charges, our dedicated team will be more than happy to help.Please feel free to reach out to us at any time by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be able to direct your enquiry to the correct team who’ll be able to help you with your enquiry.Many Thanks Customer Service Team

Hi Brooker, Wow thanks so much for the 5 stars!We're truly delighted to hear about your outstanding experience with Zakiya. Thank you for taking the time to leave such a thorough and positive review. Zakiya is indeed an asset to our team and we feel privileged to have her. Your words will surely be passed onto to her as an acknowledgement of her amazing customer service. We look forward to maintaining a consistent, helpful and efficient service. Many Thanks Customer Service Team

Hi A.WThank you for taking the time to leave us a review to raise your concerns. We're sincerely sorry to hear about the ongoing issue with water leakage in your home. Your comfort and satisfaction is our top priority, and we understand that the actions taken so far have not met your expectations. We apologise for any inconvenience you have experienced, particularly the fact that you felt overlooked.To ensure that our team can provide you with further assistance on your report, could you please send us an email to lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we'll do all we can to put things right. Many Thanks Customer Service Team

Hi Graham,Thank you so much for your 5-star review! 🙂We love your huge thumbs up for Swale and we're chuffed that you've seen a much-improved service from them. This is fantastic and it's certainly reassuring for us to hear this too.Many thanks for sharing this with us, your feedback is much appreciated and we're sure Swale will be over the moon with your glowing review too.Customer Service Team

Hi Djanet,Thank you so much for your fabulous review! 😊We're thrilled to hear you had a positive experience! We always aim to provide our residents with the best service possible, and it's fantastic to hear that John exceeded your expectations. Your kind words for John are truly appreciated, and we're delighted that you were pleased with his work and expertise.It was a pleasure to assist you, and we're eagerly looking forward to helping you again.Many Thanks,Customer Service Team

Hi Wendy,Thank you so much for leaving us a review!We've enjoyed hearing about your experience with us, and it makes us happy to know everything went perfectly for you.It's also wonderful to know that our maintenance department was responsive and that you were happy with the work completed. We always aim to provide excellent customer service, and we're glad that our operatives were polite and respectful too.A huge thanks once again for your amazing review and kind comments. We hope we can be of help again soon 😊Customer Service Team

Hi Joshua, Thank you so much for sharing your experience with us. We’re truly sorry to hear about the issues you faced with service charge calculations and the lack of support during the sale of your shared ownership property. We understand how frustrating and disappointing this must have been, and we really appreciate you bringing these concerns to our attention. Your feedback is invaluable as we continuously strive to improve our services for all shared owners, and we sincerely apologise if we fell short of your expectations during your time as a shared owner with us. Thank you again for your valuable feedback, and we wish you the very best for the future. Customer Service Team

Hi Sevy, Thank you so much for taking the time to share your feedback. We truly appreciate you letting us know about your ongoing concerns regarding our communication and follow-up. We're very sorry that you feel your issues haven't been addressed effectively, and we sincerely apologise for any continued frustration this has caused. Our team is always happy to help and assist you. Sometimes, we may need to involve other departments within our organisation to fully resolve your enquiry, which can sometimes lead to delays but please know that we're always here to support you. If you’d like to discuss your concerns further, please feel free to email us at contact@lqgroup.org.uk with 'Trustpilot' in the subject line, and we’ll be more than happy to help in any way we can. Thank you again for your valuable feedback! Customer Service Team

Hi Pink kush,Thank you so much for your review.We value your feedback and we're very sorry to learn your home was burgled which we can imagine was an upsetting experience for you.We're pleased your home has since been made safe and you've given our operative 10/10 for doing a great job.Thank you for also raising your concerns regarding the refurbishment works and we're saddened you're still awaiting a response from us. We'd very much love to help and investigate why this is happening, but we need to obtain further details from you.If you're not already in touch with us, we kindly invite you to send us at email where our dedicated team will do their utmost to help. Our email address is lqdirect@lqgroup.org.uk and it'll be helpful to us if 'Trustpilot' is used as your email subject when emailing us on this occasion.Many ThanksCustomer Service Team

Hi Oyelude, Thanks for the glowing 5 star review! 😊It's wonderful to hear you have had such a great experience facilitated by Toni and Olivia. They truly embody many amazing qualities and it's great to see their hard work being appreciated. They indeed make a fantastic team and we are grateful to have them. Many Thanks Customer Service Team

Hi Hristina, We appreciate you bringing these matters to our attention through your review. We recognise the inconvenience caused by the issues with your bathroom tiles and the swollen bath panel, and understand your frustration regarding the delay in scheduling repairs. Your concerns are important to us, and we are committed to helping you resolve them as soon as possible. Please contact us at contact@lqgroup.org.uk with ‘Trustpilot’ as the email subject, so we can work towards a swift resolution. Thank you for your patience and we look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Mei, We're loving seeing your 5 star glowing review! Thank you for your kind words and positive review. We're overjoyed to hear that Tia and Tayla were able to assist you and make your house buying experience less stressful. Your recommendation means so much to us. We aim to provide the best services to our Customers so it's great to hear we hit the mark for you. Many Thanks Customer Service Team

Hi Dean,Thank you so much for letting us know how the recent gas safety check went for you.We're saddened to learn there's a few issues of concern and we're very sorry the engineer didn't have available stock to replace the carbon monoxide alarm at the time of their call.If arrangements haven't already been arranged directly with our contractor, please let us know by email and we'll be more than happy to help with your concerns and arrange for a new carbon monoxide alarm to be delivered.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Feel free to reach out at any time and it'll be our utmost pleasure to help 😊Many ThanksCustomer Service Team

Hi Adeola, Thank you so much for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, and we are genuinely sorry to hear that the work carried out did not meet your expectations. We understand how frustrating and disappointing this must be for you, and we sincerely apologise for any inconvenience this has caused. Your satisfaction is very important to us, and we're committed to making things right. If you require any further help or would like us to look into your concerns in more detail, please don’t hesitate to get in touch. You can reach us by emailing contact@lqgroup.org.uk (please include 'Trustpilot' in the subject line), and our dedicated team will be more than happy to assist you and work towards a resolution. Thank you again for your feedback 🙂 Customer Service Team

Hi June,Thank you very much for your review and for letting us know how your recent visit went with us.It's great to know your security light was replaced and we hope it makes you feel more secure inside your home too.We're sorry the new light isn't quite what you expected and whilst we try to replace like for like, sometimes it's not always possible. Lights with sensors are also more cost and energy efficient but we appreciate this type a light isn't suitable for all.We’re of course here for you and if you have any questions you would like to ask, it'll be our pleasure to help. Feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll most certainly do our best for you.Many ThanksCustomer Service Team

Hi Damian,Thank you so much for taking the time to share your experience with us.We've enjoyed reading your review and we're over the moon to learn you’ve had the most wonderful experience. Phoebe has certainly made us proud, and it makes us happy to know how much she's helping our customers during their journey with us too.Many thanks again for your amazing review and feel free to reach out to us if there's anything further we can do for you 🙂Customer Service team

Hi Ana, Thank you for taking the time to leave us a review and for sharing your concerns with us. We appreciate you bringing this to our attention and we're sorry to hear about the noise issues from your neighbour above and the impact this is having on you. We appreciate why this would be frustrating and we'd love to gain a better understanding of the situation to see if there's anything further we can do to assist you. Please know that you're more than welcome to email our team here at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line) where we'll do our upmost to help you in anyway we can. Many thanks, Customer Service Team

Hi Ejaz, Thank you for taking the time to leave us a positive review. We're pleased to hear that you had a good experience and that Tina was particularly helpful. We apologise for the issues with the internet access and if the EPC rating was different from what we had advertised. We aim to provide accurate information and services that meet your needs. If you need any further assistance or have any other issues or concerns, please feel free to contact us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and one of the team will be keen to assist. Many Thanks Customer Service Team