LQ Sidcup reviews

Hi Carina, Thank you so much for reaching out to us with your review. We're deeply sorry to hear about the incredibly difficult and traumatic experience you and your family have endured, and we understand the significant impact this situation has had on you. We recognise the seriousness of the ongoing issues with the property and are aware of your current situation. We're truly sorry you've had to go through this, and we sincerely apologise if our rehousing process is taking longer than you had hoped. Please be assured that we are taking your request for rehousing very seriously. We hope this gives you some reassurance, but if you have any further questions, please email our team at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and they will make sure your concerns are raised with the correct team. Thank you again for sharing your experience with us. Customer Service Team

Hi Sadjad,Congratulations on your new home! 🎉We’re truly overwhelmed by your amazing review, and we can’t thank you enough for sharing your journey with us too.Your praises for our sales associate at Kidbrooke Village mean so much to us. We just know Jo will be most grateful for your kind words too and we’re pleased you had the help and support from the whole team.We’re honestly over the moon you’ve chosen your home with us, and it’s an absolute pleasure guiding you into homeownership which is a massive achievement you should be very proud of.Wishing you all the best Sadjad, and we hope your new home brings lots of happiness and new memories for you to treasure.Many ThanksCustomer Service Team

Hi Anne-Marie, Thank you so much for your wonderful 4-star review! 😊 We're delighted to hear that our advisors were able to provide you with the information and support you needed throughout the Staircasing process. It's fantastic to know we could answer your questions and help complete your flat within the timeline. This truly means a lot to us, and our staircasing team will be thrilled to receive your kind feedback. Thank you again for sharing your experience - your feedback really does mean so much to us! Customer Service Team

Hi Kay,Congratulations on your new home! 🎉We sincerely hope the move goes well for you, and we wish you every happiness in your new home too.Thank you so much for your amazing review, we love how you've had the best possible experience with Richard, even during that moment of uncertainty which we can imagine would be a bit of a stressful time for you.Your journey with us has certainly made us smile, so once again, a huge thank you for taking the time to share your experience with us.Customer Service Team

Hi Sandra, Thank you so much for your review and for taking the time to share your concerns and experiences with us. We’re truly sorry to hear about the significant distress and ongoing challenges you and your son have faced due to your housing situation. We completely understand how frustrating and upsetting it must be to feel there has been a lack of progress, and we sincerely apologise for the emotional and financial impact this has had on you. Your feedback is very important to us, and we take your concerns seriously. We’re committed to providing you with the support and answers you deserve, and we want to make sure your case receives the attention it needs. To help us investigate this further, we kindly invite you to email us with as much detail as possible about your situation at contact@lqgroup.org.uk (using 'Trustpilot' as your email subject). We’ll make sure a dedicated member of our team contacts you promptly to discuss your concerns and assist you in any way we can. Many thanks, Customer Service Team

Hi Philipp, Thank you so much for taking the time to share your wonderful feedback! 🙂 We're absolutely thrilled to hear that your experience with our sales team was so positive and that Mo, Joe, and Jhon made such a great impression during your home-buying journey. Our team works hard to provide patient, knowledgeable, and helpful support, and it's fantastic to know that you felt so well taken care of throughout the process. We truly appreciate your kind words and recognition of our colleagues' efforts. They're a great asset to us, and we love that you had the best possible experience. We wish you all the best as you move forward with your completion and hope that your new home brings you lots of happiness and wonderful memories for the future. A huge thanks from all of us again! Customer Service Team

Hi Andrea,Congratulations on your exchange! This is fabulous news with exciting times ahead.We really appreciate you leaving us a 5-star review following your journey with us and we're super proud you've had the best possible experience with Anna, and not forgetting Jodie too.We truly are pleased for you, and we wish you every happiness in your new home.Many thanks again Andrea! 😊Customer Service Team

Hi Marlene, Thank you so much for your wonderful review! 😊 It truly means a lot to hear that you’ve had such a positive experience over the years. We always strive to listen closely to your needs and resolve any maintenance requests promptly, so knowing that you’ve enjoyed seamless and reliable service throughout your tenancy is fantastic to hear. A huge thanks again - we greatly appreciate your loyalty, your kind words, and your 5-star rating! Customer Service Team

Hi Yasmin,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We will forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Arianna, Thank you so much for reaching out to us and for sharing your concerns. We understand your frustration with the delays and the lack of a clear explanation for the increase in your estimated service charges, and we apologise for the dissatisfaction this has caused. Transparency is very important to us, and we would appreciate the opportunity to understand what may be causing this delay and to assist you further with your enquiry. To help us do this, please email the details to our team at contact@lqgroup.org.uk. It would be helpful if you could use 'Trustpilot' as your email subject, as this will allow us to assist you more efficiently. Thank you again, and we look forward to hearing from you soon 🙂 Customer Service Team

Hi Martin, Thank you so much for taking the time to provide us with your feedback. We truly appreciate you sharing your concerns and want you to know that your experience matters to us. We're genuinely sorry to hear about your frustration regarding the increasing service charges and the lack of communication about serious concerns. We completely understand how disappointing and stressful it can be when your emails go unanswered, especially when you're raising important matters that require attention. We apologise for any inconvenience or dissatisfaction this has caused you. Our aim is always to respond to emails within 5-10 working days, although this timeframe can vary depending on the nature of your enquiry and the team handling it. For any urgent issues that require immediate assistance, we do recommend calling us directly, as this allows us to resolve your concerns as quickly as possible. If there's anything else we can do to support you, please don't hesitate to get in touch with our team. You can reach us by email at contact@lqgroup.org.uk, and we kindly ask that you mention 'Trustpilot' in the subject line. We 're here to help and want to ensure that your concerns are addressed promptly. Thank you once again for sharing your feedback and for giving us the opportunity to improve our service. Customer Service Team

Hi Abi,Thank you so much for your amazing review!😊Your praises for Richard at our Darwin Green scheme have certainly made us proud and we’re so pleased you’ve had a wonderful experience.We’re sure Richard will be delighted with your kind words too so thank you so much for sharing them with us.Wishing you all the best Abi as you continue your journey with us and feel free to reach out to us at any time if there's anything you need help with, and it'll be our pleasure to help you.Many ThanksCustomer Service Team

Hi Simone,We welcome your review and we appreciate you bringing your concerns to our attention.We’re so sorry to hear you’re currently experiencing some issues with your boiler, especially at this time of year when we rely on it the most. We're also sorry to hear of your disappointment with the appointment offered for an engineer to come and have a look at the fault for you.As you may or may not be aware, we endeavour to make sure all boiler breakdowns are attended to within 72 working hours, this is the maximum amount of time we’d expect you to wait and quite often depending on availability appointments can be carried out much sooner. We understand this may be a disappointment for you, but unfortunately this is our policy, however we’ll assess each case on an individual basis and take into consideration any vulnerabilities in the property. If you feel we’ve failed to meet our procedures as mentioned above, please contact us or by email at lqdirect@lqgroup.org.uk (with Trustpilot as the subject) and it’ll be a pleasure to assist you further and put right what went wrong.Many Thanks Customer Service Team

Hi Csaba, Thank you so much for taking the time to leave us a review. We’re extremely sorry to hear about the difficulties you’ve experienced with aftercare, communication, and the upkeep of the building. We completely understand how frustrating and disappointing this must be, especially when you expect a certain standard of service and care. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. We’d really appreciate it if you could share more details with us so we can better understand what went wrong and find ways to help. Please feel free to email our team at contact@lqgroup.org.uk with ‘Trustpilot’ as the subject line. Thank you again for your feedback, and we hope to hear from you soon 🙂 Customer service Team

Hi Essam, Thank you so much for leaving us a review. We understand your frustration with the lack of progress despite our previous communications and staff involvement, and we sincerely apologise if we haven't provided you with the level of help and support you expected from us. We honestly understand how frustrating and disappointing this must be for you. We're more than happy to fully understand your situation and see if there's anything more we can do to help. To assist us in this process, please reach out to us anytime at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject), as we’d love to learn more about your case in detail. Many thanks, Customer Service Team

Hi Melissa,Thank you so much for your amazing review!We've absolutely enjoyed reading your journey with us and we're thrilled to hear of your praises for Alanis. It's great to know Alanis supported you throughout the buying process, this is exactly what we like to hear, and we'll certainly pass on your thanks to Alanis too.Congratulations on becoming a homeowner too! Buying a home is a massive achievement and we can imagine the excitement you're going through right now. We hope you settle in well and we wish you both happiness in your new home together.Many ThanksCustomer Service Team

Hi Ola,Thank you very much for your kind words and 5-star review! 😊We're thrilled to hear about your positive experience and it's wonderful to know that you were impressed by the professionalism and expertise of Shaun. We're so grateful to you for recognising his dedication and commitment to providing excellent service and it makes us proud to know he's doing a fabolous job for our resident’s.It's an absolute pleasure to help, and we look forward to helping you again.... hopefully sometime soon.Customer Service Team

Hi M.E.C,Thank you so much for taking the time to share your experiences with us.It's so nice to hear that you found Tina and Azfarul to be both helpful and responsive, and it's certainly reassuring for us to hear this too.We're always looking to improve our services and we appreciate your feedback on the positive changes you've noticed.We're also committed to providing excellent customer service, and we're truly glad to hear that you had a positive experience with us.Many thanks again for your wonderful review! 🙂Customer Service Team

Hi Yvonne,Thank you so much for your kind review and heartfelt comments 😊We’re truly overwhelmed by your feedback, and we’re glad you’re loving the service from our Neighbourhood Hood Housing Lead (previously know as Housing Managers). It certainly makes a whole world of difference when your greeted with a friendly smile and effort is made in visiting residents.Many thanks for sharing this with us, it truly is greatly appreciated and we’re sure Sherli will be delighted with your wonderful review too.Customer Service Team

Hi Claire,Thank you so much for your amazing review! 😊We're over the moon to learn you've had a great experience with our gas engineer. We appreciate your kind words about his professionalism and patience, especially with your little one. It's wonderful to know he was able to engage and explain his work in a way that was both informative and enjoyable for your son.Many thanks again Claire! Your feedback certainly makes us happy and proud to know our gas engineer is delivering a fabolous service.We're looking forward to helping you again soon.Customer Service Team

Hi Jennipher, Thank you so much for your fantastic 5-star review! We are absolutely delighted to hear that our staff were polite and provided clear explanations regarding your repair. It warms our hearts to know that your experience with us was so positive, and we truly appreciate you taking the time to share your experience with us. We look forward to helping you again, sometime soon! Many thanks, Customer Service Team

Hi Ashley, Thank you so much for the amazing five-star review! 😊 We're delighted to hear how happy you are with the fantastic work done to transform your home. Knowing that you love your beautiful new space fills us with pride. Your kind appreciation means a lot to us, and we hope you enjoy your gorgeous new kitchen for many years to come. Thanks again for your wonderful feedback! Customer Service Team

Hi Christine, Thank you so much for leaving us such a fantastic 5-star review! 😊 We're absolutely thrilled to hear that our contractor delivered such a positive experience for you. It brings us great pride to know that the operatives were polite, efficient, and kept the area neat while completing the job quickly. We're also delighted to hear that you're so pleased with the final outcome. Your kind feedback means the world to our team, and we look forward to assisting you again in the future! Many thanks again! Customer Service Team

Hi Natalie, Thank you so much for taking the time to leave us a review and for sharing your concerns. We sincerely apologise for the delay in resolving this issue for you, and we completely understand how concerning this must be, especially since you've reported human waste. We’d like to look into this further to understand what may be causing the delay and work towards resolving this as soon as possible for you. Please feel free to reach out to us by email at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and our team will be happy to help in any way they can. Thank you again for bringing this to our attention. Customer Service Team