LQ Sidcup reviews

Hi Natalie, Thank you so much for taking the time to leave us a review and for sharing your concerns. We sincerely apologise for the delay in resolving this issue for you, and we completely understand how concerning this must be, especially since you've reported human waste. We’d like to look into this further to understand what may be causing the delay and work towards resolving this as soon as possible for you. Please feel free to reach out to us by email at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and our team will be happy to help in any way they can. Thank you again for bringing this to our attention. Customer Service Team

Hi Karin, Thank you so much for your wonderful review! 😊 We’re thrilled to hear that everything went so well for you and that we were able to keep our promise. It’s always a pleasure to provide great service, and we look forward to assisting you with any future needs. Thanks again for your amazing feedback! Customer Service Team

Hi Mark, Thank you so much for sharing your thoughts with us. Your feedback is incredibly helpful, as we're always striving to do better, and it means a lot to know that you've taken time out of your day to share this with us. We're very sorry you've experienced a lack of communication regarding repairs, and we truly understand your dissatisfaction when this happens. We're actively working to improve how we keep our residents updated on these important matters, and we hope you'll notice some improvements moving forward. In the meantime, if there's anything we can help you with right now, please reach out to us - it's our pleasure to assist you in any way we can. Our dedicated team is available by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you again for your valuable feedback! 🙂 Customer Service Team

Hi Yelis, Thank you so much for your 5-star review! 🙂It's really lovely to read your compliments for both of our staff and most importantly we're over the moon you've experienced an excellent service from them too.We can imagine a parking dispute was an upsetting experience for you, but we're so pleased the matter was resolved with the help and support you received from us. Many thanks again for your amazing review, it's with great pleasure to help you and we look forward to helping you again soon.Customer Service Team

Hi Charmaine,Thank you so much for your wonderful review and congratulations on your new home! 🎉Your heartfelt comments for Mubin means so much to us and we're truly delighted you had the best possible journey into securing your new home. We just know Mubin will be chuffed with your kind words too.Wishing you every happiness in your new home, we hope you settle in well and make many happy memories.Many ThanksCustomer Service Team

Hi Sarah L,Thank you so much for your amazing review!We’re chuffed to learn you’ve had an amazing experience and most importantly Saif and Tina were there to support you throughout your journey with us.We’re loving your 10/10 marks too 😀Wishing you well and every happiness in your new home and please let us know if you need our help with anything.Many ThanksCustomer Service Team

Hi Vivi, Wow, what an amazing 5-star review and flawless 10/10 customer service! We’re absolutely thrilled to hear about your positive experience with Rumena from the repairs team. It’s wonderful to know she was not only helpful and polite but also took the time to keep you informed. Thank you so much for sharing your experience with us! Many Thanks Customer Service Team

Hi Carol,We're so grateful you've taken the time to leave us a review and for bringing your concerns to our attention.We can imagine the leak inside your home is upsetting for you and we appreciate why this stressful for you too. It certainly isn't our intentions to make you feel this way and we sincerely apologise if you feel the service you've received from us has failed to meet your expectations.If the leak is uncontainable, please contact us immediately so we can discuss this in more detail with you. For any leaks that are seen to be containable, we would expect our residents to maintain the leak as best as they can until a plumber can visit.Unfortunately, as we're unable to discuss personal details through this channel, we urge you to email us and by ensuring 'Trustpilot' is mentioned in the subject line of your email too. Please address your email to lqdirect@lqgroup.org.uk and we'll be more than happy to further investigate this matter for you.Many ThanksCustomer Service Team

Hi Lawrence.Thank you so much for leaving us a review following your recent viewing with us.We’re so happy you’ve had a great viewing experience with Phoebe and we’re super proud she’s doing an amazing job in welcoming our customers too.Phoebe will be delighted with your kind words too, so many thanks again for sharing your experience with us, it truly is appreciated 😊Customer Service Team

Hi Alethea,Thank you so much for your 5 star review! 😊We are thrilled to hear that you had a seamless and positive experience as a First time buyer. We understand how critical it is to be kept in the loop when navigating buying your first home, and it is genuinely encouraging to know that Tina was able to successfully meet your expectations and provide a great service. Once again, we thank you for choosing us to buy your first home and we're here should you need us so please do feel free to reach out to us for any further information. Many Thanks Customer Service Team

Hi Bybreen, Thank you so much for the wonderful review! 😊 We're absolutely delighted to hear that you had such a positive experience and felt truly supported, valued, and listened to during your interaction with Karl. Providing compassionate, attentive, and patient service is always our top priority, and knowing that we met your expectations means the world to us. Your kind feedback is greatly appreciated, and we look forward to helping you again in the future! Many thanks, Customer Service Team

Hi AI, Thank you so much for taking the time to leave us a review and share your valuable feedback. We're genuinely sorry that we didn't thoroughly review the history or any prior records before addressing your concern, and we completely understand how important this is to you. We sincerely apologise that we didn't meet your expectations on this occasion and for any inconvenience this may have caused. We would really appreciate the opportunity to fully understand what went wrong in your experience and to explore all possible ways that we might be able to assist you further. If you're not already in contact with us, please don't hesitate to email as much information as you can to our team, and we will do our very best to support you in any way we can. You can reach us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you once again for your feedback, as it is invaluable to us in our ongoing efforts to improve our service. Customer Service Team

Hi Bridget,Thank you so much for your fabulous review! Your kind words and comments mean so much to us and it certainly sounds like the engineer ticked all the boxes.We really do appreciate you sharing your experience with us, and most importantly we’re delighted you had the best possible experience.We hope we can be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi Kunjal, Thank you so much for your wonderful 5-star review! 😊 We’re delighted to hear that Andrea provided excellent customer service and was able to resolve your situation effectively. It’s great to know that she’s helped you before and continues to make a positive difference. Your kind words truly mean a lot to us, and we look forward to assisting you again in the future. Many thanks, Customer Service Team

Hi Karen,Thank you so much for your feedback, your comments and concerns are really important to us as we’re always looking at ways to improve our services to you and other residents.We hear your disappointment Karen and we understand why you're feeling this way especially after seeing your neighbours having new components inside their home. It certainly isn't our intentions to cause upset and we offer our sincerest apology if a full explanation wasn't provided by us previously.We would like to take the opportunity now by explaining how we make the decision on deciding which properties are due to receive a new kitchen, bathroom and/or windows etc.As you may already be aware, we carried out a stock condition survey on your home and this was undertaken as part of our 5 year programme to assess all of our homes. The information we collect from the survey is important to us and it holds vital information on the current condition of your home. We then use this information to plan for future maintenance programmes and we will make a decision on which homes are in most need of a component renewal. This decision is made yearly and we send letters each year to all residents whose home has been selected on the next programme of works to be done. We're unfortunately unable advise on future programmes or provide an estimated time on when to expect a new kitchen, bathroom or windows, however this doesn't mean your home hasn't been selected but it's likely your component renewal will take place on a different programme within a different financial year.We really hope this helps with your enquiry and if you have any further questions, please feel free to contact us. We can also look at the problems you're having with the tree and provide you with further advice. There's also further information about our planned maintenance programme on our website and I've included a few of the links for you below which may also be helpful to you.https://help.lqgroup.org.uk/help/tenant/repair/planned-maintenance-selectionhttps://help.lqgroup.org.uk/help/tenant/repair/planned-maintenance-what-is-itIn the meantime, we can be contacted by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your subject on your email. Feel free to reach out to us and it'll be our pleasure to help with any queries you may have.Many ThanksCustomer Service Team

Hi Susan,We’re so grateful you took the time to share your feelings with us and we’re over the moon you’re loving the new decor inside your home.It makes us happy to hear this as well and we’re also delighted to hear how amazing Nicola has been throughout the process.If of course we can be further assistance to you, please reach out at any time and it’ll be our upmost pleasure to do our best for you.Many thanks again Susan and all the best!Customer Service Team

Hi Jo,Thank you so much for the review and compliment for a member of staff 😊 It's great to read you received an excellent service and this certainly makes us really happy. We'll pass on your compliment to management of that department.Many Thanks Customer Service Team

Hi Johny, Thank you so much for taking the time to share your experience with us 🙂 It's fantastic to hear everything went so perfectly for you, and knowing that you're pleased with the visit brings us great joy. It’s always a pleasure to provide great service, and we look forward to helping you again in the future. Thanks again! Customer Service Team

Hi Henny, Thank you so much for rating your experience with 5 stars! It’s wonderful to hear that you had the best possible experience with our advisor, and we absolutely love that your issue was resolved quickly. Providing a helpful and prompt service is our goal, and it’s made our day to know we achieved that for you. We hope to assist you again soon 🙂 Many thanks, Customer Service Team

Hi Blossom, Thank you so much for your 5-star review! 🙂 It’s a pleasure to help you, and we’re delighted that you found our operative kind and were happy with the outcome of the work done. We look forward to helping you again, hopefully sometime soon! Customer Service Team Many thanks!

Hi PK,Thank you so much for your glowing review! 😊We can’t tell you how happy we are to know you’ve had an amazing experience with Richard. Honestly, it makes us very proud to know Richard is doing an amazing job helping our customers find their new home as well as providing great help and support.Thank you once again for sharing your journey with us, it’s much appreciated, and we wish you every happiness as your start your new journey in your new home.Many ThanksCustomer Service Team