LQ Sidcup reviews

Hi Joshua, Thank you so much for sharing your experience with us. We’re truly sorry to hear about the issues you faced with service charge calculations and the lack of support during the sale of your shared ownership property. We understand how frustrating and disappointing this must have been, and we really appreciate you bringing these concerns to our attention. Your feedback is invaluable as we continuously strive to improve our services for all shared owners, and we sincerely apologise if we fell short of your expectations during your time as a shared owner with us. Thank you again for your valuable feedback, and we wish you the very best for the future. Customer Service Team

Hi Sevy, Thank you so much for taking the time to share your feedback. We truly appreciate you letting us know about your ongoing concerns regarding our communication and follow-up. We're very sorry that you feel your issues haven't been addressed effectively, and we sincerely apologise for any continued frustration this has caused. Our team is always happy to help and assist you. Sometimes, we may need to involve other departments within our organisation to fully resolve your enquiry, which can sometimes lead to delays but please know that we're always here to support you. If you’d like to discuss your concerns further, please feel free to email us at contact@lqgroup.org.uk with 'Trustpilot' in the subject line, and we’ll be more than happy to help in any way we can. Thank you again for your valuable feedback! Customer Service Team

Hi Javlon, Congratulations on your new home! 🎉 Thank you so much for taking the time to leave such a wonderful 5-star review. We're absolutely thrilled to hear that the team made your transition so seamless and manageable. Buying a property and moving in can often feel overwhelming, so knowing that our staff provided prompt, attentive, and professional guidance throughout the entire journey brings us immense joy. Your thoughtful feedback means the world to our team, and we will be sure to pass along your appreciation for their hard work. Thank you once again for sharing your journey with us, and we wish you all the happiness as you settle in and make lasting memories in your new space! Customer Service Team

Hi Pink kush,Thank you so much for your review.We value your feedback and we're very sorry to learn your home was burgled which we can imagine was an upsetting experience for you.We're pleased your home has since been made safe and you've given our operative 10/10 for doing a great job.Thank you for also raising your concerns regarding the refurbishment works and we're saddened you're still awaiting a response from us. We'd very much love to help and investigate why this is happening, but we need to obtain further details from you.If you're not already in touch with us, we kindly invite you to send us at email where our dedicated team will do their utmost to help. Our email address is lqdirect@lqgroup.org.uk and it'll be helpful to us if 'Trustpilot' is used as your email subject when emailing us on this occasion.Many ThanksCustomer Service Team

Hi Oyelude, Thanks for the glowing 5 star review! 😊It's wonderful to hear you have had such a great experience facilitated by Toni and Olivia. They truly embody many amazing qualities and it's great to see their hard work being appreciated. They indeed make a fantastic team and we are grateful to have them. Many Thanks Customer Service Team

Hi Hristina, We appreciate you bringing these matters to our attention through your review. We recognise the inconvenience caused by the issues with your bathroom tiles and the swollen bath panel, and understand your frustration regarding the delay in scheduling repairs. Your concerns are important to us, and we are committed to helping you resolve them as soon as possible. Please contact us at contact@lqgroup.org.uk with ‘Trustpilot’ as the email subject, so we can work towards a swift resolution. Thank you for your patience and we look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Mei, We're loving seeing your 5 star glowing review! Thank you for your kind words and positive review. We're overjoyed to hear that Tia and Tayla were able to assist you and make your house buying experience less stressful. Your recommendation means so much to us. We aim to provide the best services to our Customers so it's great to hear we hit the mark for you. Many Thanks Customer Service Team

Hi Dean,Thank you so much for letting us know how the recent gas safety check went for you.We're saddened to learn there's a few issues of concern and we're very sorry the engineer didn't have available stock to replace the carbon monoxide alarm at the time of their call.If arrangements haven't already been arranged directly with our contractor, please let us know by email and we'll be more than happy to help with your concerns and arrange for a new carbon monoxide alarm to be delivered.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Feel free to reach out at any time and it'll be our utmost pleasure to help 😊Many ThanksCustomer Service Team

Hi Adeola, Thank you so much for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, and we are genuinely sorry to hear that the work carried out did not meet your expectations. We understand how frustrating and disappointing this must be for you, and we sincerely apologise for any inconvenience this has caused. Your satisfaction is very important to us, and we're committed to making things right. If you require any further help or would like us to look into your concerns in more detail, please don’t hesitate to get in touch. You can reach us by emailing contact@lqgroup.org.uk (please include 'Trustpilot' in the subject line), and our dedicated team will be more than happy to assist you and work towards a resolution. Thank you again for your feedback 🙂 Customer Service Team

Hi June,Thank you very much for your review and for letting us know how your recent visit went with us.It's great to know your security light was replaced and we hope it makes you feel more secure inside your home too.We're sorry the new light isn't quite what you expected and whilst we try to replace like for like, sometimes it's not always possible. Lights with sensors are also more cost and energy efficient but we appreciate this type a light isn't suitable for all.We’re of course here for you and if you have any questions you would like to ask, it'll be our pleasure to help. Feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll most certainly do our best for you.Many ThanksCustomer Service Team

Hi Damian,Thank you so much for taking the time to share your experience with us.We've enjoyed reading your review and we're over the moon to learn you’ve had the most wonderful experience. Phoebe has certainly made us proud, and it makes us happy to know how much she's helping our customers during their journey with us too.Many thanks again for your amazing review and feel free to reach out to us if there's anything further we can do for you 🙂Customer Service team

Hi Ana, Thank you for taking the time to leave us a review and for sharing your concerns with us. We appreciate you bringing this to our attention and we're sorry to hear about the noise issues from your neighbour above and the impact this is having on you. We appreciate why this would be frustrating and we'd love to gain a better understanding of the situation to see if there's anything further we can do to assist you. Please know that you're more than welcome to email our team here at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line) where we'll do our upmost to help you in anyway we can. Many thanks, Customer Service Team

Hi Ejaz, Thank you for taking the time to leave us a positive review. We're pleased to hear that you had a good experience and that Tina was particularly helpful. We apologise for the issues with the internet access and if the EPC rating was different from what we had advertised. We aim to provide accurate information and services that meet your needs. If you need any further assistance or have any other issues or concerns, please feel free to contact us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and one of the team will be keen to assist. Many Thanks Customer Service Team

Hi Graham,We appreciate you taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We're so sorry to learn of your health situation and we understand why the advice given is disappointing for you to hear. It's fully understandable that you would hope for more support during a challenging time.As per our repairs and maintenance policy, we're afraid decorating isn't a service we provide. However, we've taken onboard your feedback and we'll be sure to share this for you as it helps us to understand where a more improved service would be welcomed by our residents.Whilst we're sadly unable to assist you with decorating, you may find it helpful to contact your local authority as some councils provide a handyperson service for vulnerable residents.We're also here to assist with any further questions or concerns you may have and you're more than welcome to reach out to us at anytime. You can contact us by email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email header.Feel free to reach out to us and it'll be our pleasure to help wherever we can 🙂Many ThanksCustomer Service Team

Hi Brock Elbank,Thank you so much for your feedback!We're so pleased you've taken time out to share your views, your feedback is important to us as it helps us to understand the areas in need of improving, as well as learning from our residents on the kind of service they expect to receive from us too.We hear your concerns with a carpenter being sent for a groundwork job but there could be a good reason for this to happen. For example, some of our operatives are multi trained in other areas and sometimes arrangements are made for a different trade to attend purely to take photos which’ll then be reported back to a maintenance supervisor.We’re so sorry you’ve felt the need to undertake some repairs inside your home, but we appreciate this could cause some disappointment. We can’t stress enough that we wouldn’t expect any of our residents to carry out repairs we hold responsibility for, and we always encourage and welcome new repairs so we can arrange for them to be completed accordingly.We hope you find this information helpful, however if we can be of further help to you, please let us know by reaching out to us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject. It’ll be with great pleasure to further assist you, and we’ll of course do our utmost to help.Many ThanksCustomer Service Team

Hi Nancy, Thank you so much for your 5-star review! Your feedback is important to us, and we're very happy to hear that you found our service efficient. This is exactly what we strive for, and it's great to know this has been your experience. We appreciate you bringing the kitchen cabinet handle to our attention, and we're sorry that we didn't fully meet your expectations with the repair. Sometimes it's not possible to find an exact match, but we understand how frustrating this can be. Thank you again for taking the time to share your experience with us. We hope to have the opportunity to help you again soon 😊 Customer Service Team

Hi James,Thank you so much for your fabulous review! 😀We absolutely love your praises for Richard and most importantly we’re so pleased your journey into purchasing your new home was an excellent experience for you.We just know Richard will be delighted to know how much you’ve appreciated his help and hard work too, so thank you once again for sharing this with us.In the meantime, we hope your new home brings you lost of happiness and great memories too.Customer Service Team

Hi Andre,Thank you so much for leaving us a 4-star review!We truly appreciate your feedback and the time you took to share your experience with us.We understand how frustrating it can be when the initial service doesn't meet expectations. We always aim to provide the right assistance from the beginning, so we apologise if we fell short in your case. Your feedback is valuable to us, and we will use it to enhance our communication and ensure a smoother experience in the future.We're pleased that the correct plumber was promptly dispatched and that the repair met your satisfaction.Thank you once again for your review! 😊Customer Service Team

Hi Lindsey,Thank you so much for taking the time to share your experience with us.We're truly sorry to hear that we failed to keep to your appointment as planned, and we understand the disappointment it causes when this happens.We appreciate that the mould issue is a concern for you, and we sincerely hope there are no further issues with your appointment.If for any reason you experience further problems, please feel free to reach out to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to offer further help and assistance in resolving this for you.Our sincerest apologies to you once again for the inconvenience and upset caused.Many Thanks,Customer Service Team

Hi Peter,We welcome your review, and we thank you for raising your concerns with us.We're so sorry for the long delay with the patio and we truly feel your disappointment and the frustration this is causing you too.We would very much love to help and to ensure progression is being made into completing the patio, but to help us make it possible we kindly request you email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and our dedicated team here will be more than happy to do this for you.Many ThanksCustomer Service Team

Hi Mr Chin,Thank you so much for taking the time to leave us a review.We're extremely sorry to learn there's a problem with antisocial behaviour where you live. We appreciate why this is a worry for you and we would like to reassure you, any allegations of drug use are taken seriously and expected to be reported to the police straight away,We sincerely apologise if you feel we haven't handled the situation how you had hoped but if you have any further questions or need our help with this matter, please feel free to reach out to us and we'll be more than happy to arrange for dedicated member of staff to contact you.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us in this way.Many ThanksCustomer Service Team