LQ reviews in London, Sidcup and Warwick

Hi Consumer, Thank you so much for your amazing review! 😊 We're over the moon to hear that you're so happy and satisfied with our services. Knowing that we have met your expectations warms our hearts, as providing a great experience is always our top priority. We truly appreciate you taking the time to share your positive feedback, and we look forward to serving you again in the future! Many thanks again! Customer Service Team

Hi Bill, Thank you so much for taking the time to leave us your feedback. We appreciate you sharing your thoughts with us, and we’re truly sorry to hear about your dissatisfaction with our management team. We sincerely apologise for any disappointment this has caused and for not meeting your expectations. If there’s anything we can do to help or support you, we would love to hear from you. Please feel free to reach out to our team at any time - it would be our pleasure to assist you in any way we can. You can contact us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you once again! Customer Service Team

Hi Mauricio, Thank you so much for leaving us a review. We appreciate you sharing this with us, and we're very sorry to hear about the long-standing issue. We understand why this has caused some dissatisfaction, and we sincerely apologise for not meeting your expectations on this occasion. We'd love the opportunity to fully understand the issue and to put right anything that may have gone wrong. To assist us in this process, please kindly reach out to us by email at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and it will be our utmost pleasure to look into this further for you. Many thanks! Customer Service Team

Hi Alex, Thank you so much for taking the time to share your feedback and for bringing your concerns to our attention. We're truly sorry to hear about the prolonged delay in resolving the roof leak, as well as the frustrating communication breakdowns, missed appointments, and contradictory information you've received. We completely understand how stressful it is to deal with an ongoing repair for such an extended period, and we sincerely apologise for the inconvenience this has caused. Please know that we're here to help and support you in any way we can. Our team would like to fully understand the situation and explore ways we may be able to assist. To help us investigate this matter further, please can you kindly email the details to us at contact@lqgroup.org.uk with 'Trustpilot' as your email subject. Thank you again for leaving us a review, and we hope to hear from you soon. Customer Service Team

Hi CL, Thank you so much for taking the time to leave us a review. We’re truly sorry to hear that your experience hasn’t met your expectations. Our goal is always to provide excellent service, and we’re disappointed that we fell short in your case. We’d really appreciate the opportunity to discuss your concerns in more detail and see how we can help. Please feel free to reach out to us at contact@lqgroup.org.uk, and kindly mention 'Trustpilot' in the subject line so we can assist you as quickly as possible. We’re here to support you and would love to understand what may have gone. Thank you again for your feedback. Customer Service Team

Hi Christine, Thank you so much for taking the time to leave us a 4-star review! 🙂 We’re super happy to hear that your recent experience with our service was such a positive one. It’s fantastic to know that you appreciated the professionalism and tidiness of our operatives, as well as the effective communication from our admin team. Your thoughtful feedback truly means a lot to us and helps us understand what we’re doing right, so we can continue to provide great service to all our customers. We look forward to the opportunity to assist you again in the future. Thank you once again for your support! Customer Service Team

Hi E. London customer, Thank you so much for taking the time to share your positive experience with us 😊 We're thrilled to hear that you appreciated the promptness of our service and the clear communication about what to expect next. Providing a seamless experience is always our goal, and it makes us proud to know we achieved that for you. Thanks again for your kind words! Customer Service Team

Hi Daniel, Thank you so much for your fabulous 5-star review! 😊 We're so pleased to hear that you experienced such thoughtful, polite, and considerate service. It truly makes our day to know that our staff’s supportive approach made such a positive impression on you. Your amazing feedback means so much to us, and we're always here to help whenever you need assistance in the future. Thank you once again! Customer Service Team

Hi Ama, Thank you so much for the wonderful 4-star rating! 🙂 We're delighted to hear that you're pleased with the support provided for your home. Knowing that our staff have been cooperative and helpful, both over the phone and in person, means a lot to us. Your encouraging words inspire us to keep delivering the great service our residents deserve, and we very much look forward to helping you again. Many thanks! Customer Service Team

Hi Patricia, Thank you so much for taking the time to share your detailed feedback about your experience during the resale process. We’re deeply sorry for the frustration caused by administrative delays, communication issues between departments, and the incorrect processing of your payment after your sale was completed. We completely understand how stressful selling a property can be, and dealing with unexpected financial disruptions and online system difficulties only adds to that stress. Your comments have highlighted areas where our service didn't meet your expectations, and we take this feedback seriously as we work to improve, especially when it comes to selling your home. While we understand that our refund process has been disappointing for you, please be assured we're committed to resolving this issue as quickly as possible. In the meantime, we kindly ask that you also cancel your direct debit with your bank to prevent any further payments from being taken. If you have any further questions or concerns, please let our team know and we’ll do everything we can to help. You can reach us by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject for this occasion. Thank you again for sharing your feedback with us, and we sincerely apologise for your experience. Customer Service Team

Hi Heather, Thank you for your review and for sharing your feelings with us. We're truly sorry to hear about your dissatisfaction, and we sincerely apologise if we haven’t provided the level of service you expected. We completely understand why this would be disappointing for you. Please know that we’re always willing to discuss your concerns in more detail, and if there’s anything we can do to make things right, we’d be happy to help. You’re more than welcome to email our team at contact@lqgroup.org.uk (with ‘Trustpilot’ as the subject), and it will be our utmost pleasure to assist you in any way we can. Thank you once again for your feedback. Customer Service Team

Hi Ashley, Thank you so much for the amazing five-star review! 😊 We're delighted to hear how happy you are with the fantastic work done to transform your home. Knowing that you love your beautiful new space fills us with pride. Your kind appreciation means a lot to us, and we hope you enjoy your gorgeous new kitchen for many years to come. Thanks again for your wonderful feedback! Customer Service Team

Hi Che Marta, Thank you so much for taking the time to share your amazing feedback with us 😊 We're delighted to hear that you've noticed significant positive changes in how we handle maintenance and major improvement projects over time. It's also wonderful to know that clear communication, punctual scheduling, and the courteous, expert conduct of our contractors made such a good impression. Providing a reliable and respectful service is our priority, and hearing that the recent work in your home went so smoothly truly makes our day. Your feedback helps us immensely to know about the great service our contractors are delivering to our residents, and we greatly appreciate your support. Thanks again for sharing your experience, and we look forward to continuing to deliver a high standard of service for you in the future. Customer Service Team

Hi Leah, Thank you so much for leaving us a 5-star review! 😊 We're really happy to hear that your experience with us was so positive, and it brightens our day to know we were able to resolve your issue quickly and easily. Sharing your experience means a lot to us, and we look forward to helping you again in the future. Thanks again! Customer Service Team

Hi Damarius, Thank you so much for sharing your positive experience with us! 🙂 We’re delighted to hear that you found Holly approachable and attentive during your interaction today. Providing supportive and clear communication is very important to us, and your kind feedback reassures us that Holly is delivering amazing service to our residents. Thanks again for your wonderful feedback! Customer Service Team

Hi AI, Thank you so much for taking the time to leave us a review and share your valuable feedback. We're genuinely sorry that we didn't thoroughly review the history or any prior records before addressing your concern, and we completely understand how important this is to you. We sincerely apologise that we didn't meet your expectations on this occasion and for any inconvenience this may have caused. We would really appreciate the opportunity to fully understand what went wrong in your experience and to explore all possible ways that we might be able to assist you further. If you're not already in contact with us, please don't hesitate to email as much information as you can to our team, and we will do our very best to support you in any way we can. You can reach us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you once again for your feedback, as it is invaluable to us in our ongoing efforts to improve our service. Customer Service Team

Hi Christine, Thank you so much for leaving us such a fantastic 5-star review! 😊 We're absolutely thrilled to hear that our contractor delivered such a positive experience for you. It brings us great pride to know that the operatives were polite, efficient, and kept the area neat while completing the job quickly. We're also delighted to hear that you're so pleased with the final outcome. Your kind feedback means the world to our team, and we look forward to assisting you again in the future! Many thanks again! Customer Service Team

Hi Collins, Thank you so much for taking the time to leave us a review 😊 Your kind words mean a lot to us, and we're really happy to hear about your positive experience with us as your landlord. We appreciate your valuable feedback regarding the condition of our older housing stock. We understand how important it is for every resident to live in a comfortable environment, regardless of the age of the property. Upgrading our existing homes is something we do offer, and we run planned maintenance programmes each year, such as installing new windows and doors, as well as updating bathrooms and kitchens. As soon as your home is selected for a new component renewal, please be rest assured that our team will get in touch with you in writing with further details. In the meantime, please continue to report repairs to us in the usual way, or you can email us at contact@lqgroup.org.uk. Our team is here to listen to your concerns and help you in any way we can. Thank you again for sharing your thoughts with us - feedback like yours helps us focus our efforts where they are needed most. Customer Service Team

Hi Javlon, Congratulations on your new home! 🎉 Thank you so much for taking the time to leave such a wonderful 5-star review. We're absolutely thrilled to hear that the team made your transition so seamless and manageable. Buying a property and moving in can often feel overwhelming, so knowing that our staff provided prompt, attentive, and professional guidance throughout the entire journey brings us immense joy. Your thoughtful feedback means the world to our team, and we will be sure to pass along your appreciation for their hard work. Thank you once again for sharing your journey with us, and we wish you all the happiness as you settle in and make lasting memories in your new space! Customer Service Team

Hi John, Thank you so much for the 5-star rating! 😊 We're delighted to hear that our plumber arrived promptly and completed the job on schedule. Punctuality and efficiency are very important to us, so it is wonderful to know we met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future! Thanks again! Customer Service Team

Hi Shermon, Thank you so much for sharing your thoughts with us. We’re truly sorry to hear about your experience and that you haven’t received the help and support you were hoping for. We value all of our residents, and we’re sorry if we haven’t met your expectations. We’re always here to listen and would be happy to discuss your concerns in more detail. Please feel free to email us with as much information as possible at contact@lqgroup.org.uk. To help us assist you more efficiently, please use 'Trustpilot' as your email subject on this occasion. Thank you again for reaching out, and we hope to hear from you soon. Customer Service Team

Hi John, Thank you so much for your 5-star review! We really appreciate you recognising the promptness of the service you recently received, and we're delighted to hear that your appointment was attended to within the planned timeframe. It’s wonderful to know we met your expectations. Thank you again for sharing your feedback with us! 🙂 Customer Service Team

Hi Johny, Thank you so much for taking the time to share your experience with us 🙂 It's fantastic to hear everything went so perfectly for you, and knowing that you're pleased with the visit brings us great joy. It’s always a pleasure to provide great service, and we look forward to helping you again in the future. Thanks again! Customer Service Team