LQ reviews in London, Sidcup and Warwick

Hi Mohammad, Thank you so much for your feedback. We really appreciate you taking the time to bring your concerns about the ongoing repairs and the hazardous tree to our attention. The well-being of our residents is very important to us, and we're truly sorry if your experience hasn't reflected this. We'd love to fully understand the situation and help put right what may have gone wrong for you. To assist us, could you please email us the details and our team will be happy to investigate your concerns further. You can reach us at contact@lqgroup.org.uk, and it would be most helpful if you could use 'Trustpilot' as your email subject. Many thanks again and we hope to hear from you soon! 🙂 Customer Service Team

Hi Blossom, Thank you so much for your 5-star review! 🙂 It’s a pleasure to help you, and we’re delighted that you found our operative kind and were happy with the outcome of the work done. We look forward to helping you again, hopefully sometime soon! Customer Service Team Many thanks!

Hi Abdul, Thank you so much for your kind and amazing review! 😊 It means so much to us that you’ve taken the time to share your experience with Amy, she’s certainly made us feel proud. Most importantly, we’re over the moon that you’ve had the best possible experience, and we look forward to delivering the same quality service to you again in the future. Thank you from all of us! Customer Service Team

Hi Wayne, Thank you so much for your 5-star review! 🙂 It's fantastic to hear that everything went perfectly for you and that the engineer delivered amazing service. Your feedback means so much to us, and we'll keep striving to deliver the same great experience. We hope we can help you again soon! Many thanks, Customer Service Team

Hi Cat, Thank you so much for your review! We really appreciate you taking the time to share your feedback with us, and we're sorry to hear about your dissatisfaction with our response time and repairs service. We sincerely apologise that we haven't met your expectations on this occasion and for the delay in the appointment offered. Whilst we appreciate this is disappointing for you, please know that if the situation progressively gets worse, we ask you to urgently contact us so we can reassess the situation. It's best to call us so we can help you straight away, as other channels may not be able to respond immediately. In the meantime, if you have any further questions for us, please feel free to email our team at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and we'll be more than willing to help you wherever we can. Many thanks, Customer Service Team

Hi Sergei, Thank you so much for taking the time to share your feedback with us. We are extremely sorry to hear about your dissatisfaction with our service, particularly regarding the ongoing leak and the impact it is having, especially considering the resident's vulnerability. We completely understand why this situation is causing worry and frustration, and we sincerely apologise for the delay in resolving this issue. Your concerns are very important to us, and we want to assure you that we are committed to addressing them as quickly as possible. Please do ask the resident to contact us directly so we can discuss their concerns in greater detail and work together towards a resolution. They are more than welcome to reach out to us through any of their preferred channels, or by emailing our team at contact@lqgroup.org.uk. If they include 'Trustpilot' in the subject line of their email, this will help us to respond even more efficiently.. Once again, thank you for bringing this matter to our attention. We truly value your feedback and are here to support our resident through this process. Customer Service Team

Hi Gemma, Thank you for taking the time to share your feedback with us. We're so sorry to learn about your negative experience, and we can imagine how disappointing this must be for you. We always strive to deliver the best service, and we sincerely apologise if this wasn’t your experience with us. If there’s anything we can do to help or support you, we’d love to hear from you. Please know that you’re more than welcome to reach out to our team at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line), and one of our advisors will do their utmost to help. Many thanks, Customer Service Team

Hi Ray, Thank you very much for leaving a positive review! ☺️ Knowing you received great service from us has truly made our day, and we look forward to providing you with top-notch service again in the future. Many thanks, Customer Service Team

Hi Marina, Thank you so much for your 5-star review! 🙂 We’re delighted to hear that the operative arrived on time and carried out a thorough check of all your gas appliances. It’s so important to have these checks done, and it’s great to know our gas contractor done a fantastic job. Thanks again - your positive feedback means a lot to us! Customer Service Team

Hi Thomas, Thank you so much for your 4-star review! 🙂 We're so grateful to you for sharing your positive experience with us, and it's great to know we were able to assist you in finding a more suitable appointment. It brings us joy to hear that you're happy with the service, and we look forward to helping you again with any future needs. Many thanks! Customer Service Team

Hi Joshua, Thank you so much for sharing your experience with us. We’re truly sorry to hear about the issues you faced with service charge calculations and the lack of support during the sale of your shared ownership property. We understand how frustrating and disappointing this must have been, and we really appreciate you bringing these concerns to our attention. Your feedback is invaluable as we continuously strive to improve our services for all shared owners, and we sincerely apologise if we fell short of your expectations during your time as a shared owner with us. Thank you again for your valuable feedback, and we wish you the very best for the future. Customer Service Team

Hi Benice, Thank you so much for taking the time to share your recent experience with us. We're delighted to hear that everything went very well with the gas engineer. Your feedback is incredibly valuable and helps us recognise the great work our contractors are doing for our residents. Thanks again for sharing, and we look forward to assisting you again in the future! 🙂 Customer Service Team