LQ reviews in London, Sidcup and Warwick

Hi Joan, Thank you very much for your 5-star review! We're delighted to see you've rated your recent experience so highly, and it brings us joy to know our operative did an amazing job and that you're happy with the outcome. Our aim is to provide great service, and we love that we've achieved that for you. Thank you once again, and we look forward to assisting you again soon! 😊 Customer Service Team

Hi Customer, Thank you so much for sharing your amazing experience with us! 😊 We absolutely enjoyed reading your review, and it truly warms our hearts to know that you received such fantastic service from Lisa. It’s incredibly important to us that our residents feel heard and supported, especially when discussing sensitive topics. We’re so pleased to hear that Lisa was able to provide you with a professional, understanding, and unhurried experience, addressing all your questions and proactively considering your future circumstances. We understand that these conversations can be challenging, and we’re delighted that we could help make the process smoother for you. Lisa has made us feel proud, and she’ll be over the moon with your kind comments. Your feedback is a true testament to our dedication to providing exceptional service. Thank you once again, and please don’t hesitate to reach out if there’s anything else we can do for you. Customer Service Team

Hi Sai, Thank you so much for leaving us a review and for sharing your feelings with us. We always strive to provide great service, so it’s naturally concerning for us that we fell short of your expectations on this occasion. Please know that our team is here to help you in any way we can, and we encourage you to reach out so we can better understand your concerns and offer further support. You can reach us by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' in the subject line of your email. Feel free to contact us at any time - it will be our pleasure to help you. Many thanks! Customer Service Team

Hi Henny, Thank you so much for rating your experience with 5 stars! It’s wonderful to hear that you had the best possible experience with our advisor, and we absolutely love that your issue was resolved quickly. Providing a helpful and prompt service is our goal, and it’s made our day to know we achieved that for you. We hope to assist you again soon 🙂 Many thanks, Customer Service Team

Hi Carina, Thank you so much for reaching out to us with your review. We're deeply sorry to hear about the incredibly difficult and traumatic experience you and your family have endured, and we understand the significant impact this situation has had on you. We recognise the seriousness of the ongoing issues with the property and are aware of your current situation. We're truly sorry you've had to go through this, and we sincerely apologise if our rehousing process is taking longer than you had hoped. Please be assured that we are taking your request for rehousing very seriously. We hope this gives you some reassurance, but if you have any further questions, please email our team at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and they will make sure your concerns are raised with the correct team. Thank you again for sharing your experience with us. Customer Service Team

Hi Tracie, Thank you so much for leaving us a review! Please know that we value your feedback, and we're truly sorry to hear about the ongoing safeguarding and antisocial behaviour issues you and other residents are experiencing. We understand how distressing and frustrating this situation must be, and we sincerely apologise for the impact it has had on the well-being of those in your community. We'd love to fully understand what may have gone wrong and explore ways we can help. To assist you further, please reach out to our team with your case reference number, and we’ll be happy to look into this for you. You can email us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject on this occasion. We look forward to hearing from you soon! Many thanks, Customer Service Team

Hi Jane, Thank you for taking the time to share your detailed feedback with us. We are so sorry to hear about the frustrating experience you've had, and we understand how disheartening it must be to feel unheard and to have issues persist for so long. We sincerely apologise for the distress and inconvenience this has caused. We would appreciate the opportunity to look into these matters and see how we can assist you further. We want to assure you that your concerns are important to us, and we're committed to addressing them. Please feel free to reach out to our team by emailing us at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to follow up on each of your concerns for you. Thank you again for bringing this to our attention. Customer Service Team

Hi Jennipher, Thank you so much for your fantastic 5-star review! We are absolutely delighted to hear that our staff were polite and provided clear explanations regarding your repair. It warms our hearts to know that your experience with us was so positive, and we truly appreciate you taking the time to share your experience with us. We look forward to helping you again, sometime soon! Many thanks, Customer Service Team

Hi Sheryl, Thank you so much for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve experienced in reaching your Neighbourhood Housing Officer and the ongoing issues with repairs. We understand how frustrating and disappointing it must be to feel unheard and to have important updates pending for so long. We’d really appreciate the chance to learn more about your concerns and see how we can help resolve this for you. Please feel free to email our dedicated team at contact@lqgroup.org.uk, using 'Trustpilot' as your email subject. One of our advisors will do their best to assist you as soon as possible. Thank you again for bringing this to our attention. Customer Service Team

Hi John, Thank you so much for taking the time to share your recent experience with us. We're genuinely delighted to hear that your concerns were addressed promptly during the second engineer's visit and that the servicing was completed to your satisfaction. Your feedback is incredibly valuable to us, as it helps us and our contractor continue improving our services and ensure that our customers receive the best possible experience. If you have any further comments, suggestions, or if there is anything else we can assist you with, please don't hesitate to let us know. Many thanks, Customer Service Team

Hi David, Thank you so much for leaving us a 5-star review! 😊 It's fantastic to know your recent gas safety inspection went perfectly for you, and we're delighted you received the best possible service. It's always a pleasure to deliver amazing service, and we look forward to assisting you again. Many thanks! Customer Service Team

Hi Arianna, Thank you so much for reaching out to us and for sharing your concerns. We understand your frustration with the delays and the lack of a clear explanation for the increase in your estimated service charges, and we apologise for the dissatisfaction this has caused. Transparency is very important to us, and we would appreciate the opportunity to understand what may be causing this delay and to assist you further with your enquiry. To help us do this, please email the details to our team at contact@lqgroup.org.uk. It would be helpful if you could use 'Trustpilot' as your email subject, as this will allow us to assist you more efficiently. Thank you again, and we look forward to hearing from you soon 🙂 Customer Service Team

Hi Andi, Thank you so much for your fabulous review! ☺️ Your kind words really mean the world to us and have put a big smile on our faces. Knowing that you took the time to share your positive thoughts, makes all our hard work feel worthwhile - your heartfelt comments have truly brightened our day. Thanks again from all of us! Customer Service Team

Hi Happy Hammer, Thank you so much for your amazing feedback! 😊 We're absolutely thrilled to hear your fantastic comments and so glad you had such a great experience with us. Thanks again for sharing, and we look forward to helping you again soon! Customer Service Team

Hi Leigh, Thank you so much for taking the time to share your thoughts and feedback with us. We genuinely value hearing from you as it helps us to better understand your experiences and the concerns you may have. We r'e truly sorry for any disappointment or frustration that our service charge fees have caused you. We completely understand how important it is for these fees to feel fair and transparent, and we know how upsetting it can be when expectations are not met. Please be rest assured that the service charges are not profitable for us, and we're always looking for ways to improve the value and clarity of the services we provide. Your comments will be shared, as feedback like yours is essential in helping us identify areas where we can do better and make meaningful changes.. In the meantime, if you have any further questions, concerns, or if there’s anything else you’d like to discuss, please don’t hesitate to reach out to us. You can email our team at contact@lqgroup.org.uk, and if you could mention ‘Trustpilot’ in the subject line, it would really help us to respond as quickly as possible. We’re here to support you and want to ensure you feel heard and valued. Thank you again for your feedback! Customer Service Team

Hi Dwight, Thank you so much for leaving us a review. We appreciate you sharing your concerns about the speed of repairs, and we understand how frustrating it can be when issues in your home aren’t resolved promptly. When repairs are initially reported to us, we assess the priority and raise them accordingly. However, we understand that things can change and issues may worsen. If this happens, please let us know so we can reassess the situation and provide the support you need. You’re welcome to contact us through any of your preferred channels or by emailing us at contact@lqgroup.org.uk. If you include 'Trustpilot' in the subject line of your email, that would be a great help to us. Thank you again for your feedback! Customer Serice Team

Hi Howie B, Thank you so much for taking the time to leave us a review. We sincerely apologise for your disappointing experience, and we're very sorry to hear that there’s still an unresolved issue. Please feel free to email the details to our team at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we’ll be more than happy to look into this for you. Many thanks! Customer Service Team

Hi Damian, Thank you very much for taking the time to share your feelings of dissatisfaction with us and for providing valuable feedback about your recent experience. We want you to know that we truly value every comment and concern that our customers share, as it helps us to better understand the challenges you are facing and to improve our services in the future. We are sincerely sorry for the distressing situation you and your family are currently experiencing. It is especially concerning to hear about the impact this has had on your home life. Please accept our deepest apologies for any inconvenience, frustration, or discomfort this may have caused you and your loved ones. We understand how disappointing it must be to feel that your expectations were not met, and we regret that you have felt the need to escalate this matter. We truly appreciate your reasons for this, but if you have any further questions, additional concerns, or if there is anything else we can do to support you, please don't hesitate to email us. You can reach us at contact@lqgroup.org.uk and we kindly ask that you use 'Trustpilot' as your email subject to ensure your query is directed to the appropriate team as quickly as possible. Thank you once again for bringing this to our attention. Your feedback is invaluable in helping us improve our service for all our customers. Customer Service Team

Hi Christopher, Thank you for sharing your recent experience with us. We are very sorry to hear this is the kind of experience you had. This is naturally concerning for us as well, as we always strive to deliver friendly and helpful service. Our team is here to support you in any way we can. If there’s anything we can do for you, please feel free to let us know. You can reach us by email at contact@lqgroup.org.uk, and it would be most helpful if you could use 'Trustpilot' as your email subject. Thank you once again, and we hope to hear from you soon. Customer Service Team

Hi Omar, Thank you so much for your fantastic 5-star review! 😊 We're absolutely delighted to hear that our customer service advisor, Kelly, provided you with such great service. Your kind words mean a lot to us and affirm our commitment to excellent customer care. We’ll be sure to pass your feedback along to Kelly. If you ever need anything else, please feel free to reach out to us again. Many thanks! Customer Service Team

Hi Csaba, Thank you so much for taking the time to leave us a review. We’re extremely sorry to hear about the difficulties you’ve experienced with aftercare, communication, and the upkeep of the building. We completely understand how frustrating and disappointing this must be, especially when you expect a certain standard of service and care. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. We’d really appreciate it if you could share more details with us so we can better understand what went wrong and find ways to help. Please feel free to email our team at contact@lqgroup.org.uk with ‘Trustpilot’ as the subject line. Thank you again for your feedback, and we hope to hear from you soon 🙂 Customer service Team

Hi Benny, Thank you so much for leaving us a review! We really appreciate your feedback, and we're truly sorry to hear about your disappointing experience, especially regarding the increases in service charges and the lack of clear communication about them. We understand how frustrating it can be to receive increases without clear explanations of what you’re paying for and why costs are rising. We sincerely apologise if we haven’t provided the information you were hoping to receive from us and for any inconvenience this has caused. Our team is always happy and willing to assist with any concerns you may have. To help us look into this further for you, please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as the subject). It will be our pleasure to help you. Thank you once again! Customer Service Team

Hi Danny, Thank you so much for your wonderful feedback! 😊 We're chuffed to hear that our maintenance team delivered on their promise and provided polite and helpful service. It's also made our day to know you're delighted with the outcome. We really appreciate you sharing this with us, and we look forward to helping you again in the future! Many thanks, Customer Service Team

Hi DS, Thank you so much for sharing your positive experience with our team's communication and helpfulness. We truly appreciate your kind words and are delighted to know that our efforts made a difference for you. Your feedback motivates us to continue providing excellent service and support to all our customers, and it helps us understand where we're doing well. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 😊 Thanks again! Customer Service Team