LQ reviews in London, Sidcup and Warwick

Hi Adeola, Thank you so much for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, and we are genuinely sorry to hear that the work carried out did not meet your expectations. We understand how frustrating and disappointing this must be for you, and we sincerely apologise for any inconvenience this has caused. Your satisfaction is very important to us, and we're committed to making things right. If you require any further help or would like us to look into your concerns in more detail, please don’t hesitate to get in touch. You can reach us by emailing contact@lqgroup.org.uk (please include 'Trustpilot' in the subject line), and our dedicated team will be more than happy to assist you and work towards a resolution. Thank you again for your feedback 🙂 Customer Service Team

Hi Alicia, Thank you so much for your amazing review! We're absolutely thrilled to hear that your new windows have made a noticeable improvement in your home's comfort and tranquillity. This is truly wonderful to know, and it means a lot to us that our installation team worked efficiently and respectfully. We're also glad that Lisa and her team were communicative, keeping you well-informed and reassured throughout the entire project. Your fantastic feedback has truly made our day and helps us see the positive impact our work with our contractors is having for our residents. Many thanks again! Customer Service Team

Hi Elora, Thank you very much for taking the time to share your feedback and let us know about your experience. We're truly sorry to hear that our services and staff did not meet your expectations, as it is always our goal to provide excellent service to all our customers and residents. We completely understand how disappointing and frustrating this must have been for you, and we sincerely apologise for any inconvenience or dissatisfaction this situation has caused. Our team is ready and eager to help resolve any outstanding issues or answer any questions you may have. and we encourage you to reach out to us by emailing contact@lqgroup.org.uk. Please mention 'Trustpilot' in the subject line of your email so that we can handle your enquiry more efficiently, and provide you with the best possible support. Thank you once again for your review. Your feedback is much appreciated and plays an important role in helping us improve our services. Customer Service Team

Hi Mr Rouentan, Thank you so much for taking the time to share your feelings with us. We're truly sorry to learn about your dissatisfaction, and it saddens us that you're feeling unhappy. We're here to help and support you in any way we can, and your satisfaction is extremely important to us. We would really appreciate understanding in more detail what may have gone wrong for you. To help us with this, we kindly invite you to email any concerns to us at contact@lqgroup.org.uk (please use 'Trustpilot' as your email subject). It would be our utmost pleasure to listen and assist you in any way we can. Thank you once again, and we hope to hear from you soon!🙂 Customer Service Team

Hi Gerald, Thank you so much for your wonderful 5-star review! 😊 We’re delighted to hear that the process was made easier for you and handled professionally. It’s fantastic to know that Joanne’s communication was also clear and responsive, and that she took the time to understand your needs. Joanne truly is a great asset to our team, and it means a lot to hear how helpful and supportive she was for you. Thanks again for sharing your positive experience with us - we really appreciate it! Customer Service Team

Hi Angelo, Thank you so much for your 5-star review! 😊 We're delighted to hear that our customer service advisor was understanding of your situation and provided a clear resolution. Delivering a seamless service is very important to us, and it makes us proud to know we achieved that for you. It’s our pleasure to help, and we look forward to assisting you again in the future. Many thanks! Customer Service Team

Hi Anna, Thank you so much for sharing your awesome review and positive thoughts with us ☺️ We absolutely love hearing that you’re delighted with our service. It brings us so much joy to know you think so highly of us, and your heartfelt comments have truly made us smile. We look forward to helping you again, hopefully sometime soon! Many thanks again for your wonderful review! Customer Service Team

Hi Tosin, Thank you so much for leaving us a 4-star review! 🙂 We really appreciate your feedback and are glad to hear that your recent experience was positive. If there’s anything you think we could improve on, we’d very much love to hear your suggestions. Please feel free to share them with us at anytime Thank you again! Customer Service Team

Hi Jay, Thank you so much for your review and for bringing these issues to our attention. We're truly sorry to learn that the boiler and water leak issues have been ongoing for so long. We completely understand how disappointing and frustrating this must be for you, and we’d like to look into each of these matters further. Please reach out to our team with as much information as possible, and it will be our utmost pleasure to help. You can email us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you again, and we hope to hear from you soon 🙂 Customer Service Team

Hi Yan, Thank you so much for rating your recent experience with a full 5 stars! 🙂 We're delighted with your positive feedback, and it makes us happy and proud to know that everything went well and you received good, professional service. Your feedback is very reassuring for us, and we look forward to delivering the same quality service to you again in the future. Many thanks again! Customer Service Team

Hi Kunjal, Thank you so much for your wonderful 5-star review! 😊 We’re delighted to hear that Andrea provided excellent customer service and was able to resolve your situation effectively. It’s great to know that she’s helped you before and continues to make a positive difference. Your kind words truly mean a lot to us, and we look forward to assisting you again in the future. Many thanks, Customer Service Team

Hi Zoe, Thank you so much for taking the time to leave your review. We're truly sorry that we weren't able to fully meet your expectations on this occasion, and we sincerely apologise for any inconvenience and disappointment caused by the extended wait time. We completely understand how frustrating it must have been to wait longer than expected for the repair, and we really appreciate you bringing this to our attention. Please be rest assured that your feedback is very important to us, and we'll be sharing your comments with our maintenance team, as we're always looking for ways to improve the service we deliver. We also want to assure you that when we schedule repairs, we always make a note of any vulnerabilities or specific adjustments that may be required to ensure your safety and comfort at home. Our aim is to make sure that you are never put at risk due to a delay in repairs, and we prioritise cases accordingly. If a repair is not considered urgent and there is no immediate risk to your wellbeing, our maintenance team will always offer you the first available appointment. We hope this explanation helps to clarify our process, but we completely understand if you still have questions or concerns. If you would like to discuss anything further or need additional support, please don’t hesitate to email us at contact@lqgroup.org.uk (making sure to include 'Trustpilot' in the subject line). If your home is experiencing damp and mould, it's essential that you contact us on 0300 456 9996, where one of our customer service advisors will be more than happy to help. We're always here to help and will do our best to resolve any issues you may have. Please feel free to reach out to us at any time and it'll be our pleasure to help you. Many thanks, Customer Service Team

Hi L u, Thank you so much for sharing your wonderful feedback with us! ☺️ We're absolutely delighted to hear that you had such a positive experience with Pamela. Knowing that Pamela was able to assist you in a way that made a real difference, particularly given your circumstances, is incredibly rewarding for us. Your recognition of her dedication and hard work is greatly appreciated, and we'll certainly make sure that Pamela receives the praise she deserves. We look forward to the opportunity to assist you again in the future and hope to provide you with the same outstanding level of service next time. Thank you once again for your amazing review - it really means a lot to us! Customer Service Team

Hi Sevy, Thank you so much for taking the time to share your feedback. We truly appreciate you letting us know about your ongoing concerns regarding our communication and follow-up. We're very sorry that you feel your issues haven't been addressed effectively, and we sincerely apologise for any continued frustration this has caused. Our team is always happy to help and assist you. Sometimes, we may need to involve other departments within our organisation to fully resolve your enquiry, which can sometimes lead to delays but please know that we're always here to support you. If you’d like to discuss your concerns further, please feel free to email us at contact@lqgroup.org.uk with 'Trustpilot' in the subject line, and we’ll be more than happy to help in any way we can. Thank you again for your valuable feedback! Customer Service Team

Hi Deandre, Thank you so much for your fabulous review! 😊 We're over the moon all went well with your recent experience and we're so glad you loved it! Thank you one again for sharing your wonderful feedback with us - we hope we can help you again soon. Customer Service Team

Hi Anne, Thank you so much for taking the time to leave us a review and for sharing the details of your recent experience. We are genuinely sorry to hear about the extended delay in restoring the gas supply and hot water to your property. We completely understand how disruptive and frustrating this situation must have been for you, and we sincerely apologise for any inconvenience this has caused. Your feedback is incredibly important to us, as it helps us identify areas where we need to improve. Please be rest assured that we are always striving to enhance the quality of service we provide and we take your comments seriously. We’ll also work closely with our contractor to prevent similar delays and disruptions in the future, and your feedback will be key in helping us achieve that. In the meantime, if you have any further questions or concerns, please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll be more than happy to help you in any way we can. Thank you again for bringing this matter to our attention. Customer Service Team

Hi Gordon, Thank you so much for sharing your recent experience with us! We love hearing about our residents’ experiences with our maintenance operatives, as it helps us recognise the great work they’re doing in our residents’ homes. It’s truly wonderful to know that everything went well during our plumber’s recent visit, and we really appreciate you taking the time to let us know. We hope we can assist you again soon! 😊 Many thanks, Customer Service Team

Hi Anne-Marie, Thank you so much for your wonderful 4-star review! 😊 We're delighted to hear that our advisors were able to provide you with the information and support you needed throughout the Staircasing process. It's fantastic to know we could answer your questions and help complete your flat within the timeline. This truly means a lot to us, and our staircasing team will be thrilled to receive your kind feedback. Thank you again for sharing your experience - your feedback really does mean so much to us! Customer Service Team

Hi Danielle, Thank you so much for your 5-star review! 😊 We're chuffed to hear that everything went smoothly and that the repairs are scheduled in for you. We hope the work is completed for you very soon. It's our pleasure to help, and please feel free to let us know if there's anything more we can do for you. Many thanks again for your kind feedback! Customer Service Team

Hi Rose, Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience, and we're glad to hear the repairs were completed to your satisfaction. We’re truly sorry for any frustration caused by the wait time. We understand that availability can vary, and we apologise if our service didn’t quite meet your expectations in this area. Your feedback is important to us, and we’ll use it to keep improving. Thanks again for your feedback and support! 🙂 Customer Service Team

Hi JC Chung, Thank you so much for taking the time to share your journey and experience with us. We’re absolutely thrilled to hear that you had a 5-star experience with our sales team. It’s fantastic to know that Nicki was not only helpful throughout your process but also responsive to all your enquiries, ensuring that you felt supported every step of the way. Your wonderful feedback has truly made our day, and it brings us great joy to know that you received the best possible service from our team. Thank you once again for sharing your feedback with us - it's genuinely appreciated and motivates us to keep delivering outstanding experiences. Customer Service Team

Hi Sandra, Thank you so much for your review and for taking the time to share your concerns and experiences with us. We’re truly sorry to hear about the significant distress and ongoing challenges you and your son have faced due to your housing situation. We completely understand how frustrating and upsetting it must be to feel there has been a lack of progress, and we sincerely apologise for the emotional and financial impact this has had on you. Your feedback is very important to us, and we take your concerns seriously. We’re committed to providing you with the support and answers you deserve, and we want to make sure your case receives the attention it needs. To help us investigate this further, we kindly invite you to email us with as much detail as possible about your situation at contact@lqgroup.org.uk (using 'Trustpilot' as your email subject). We’ll make sure a dedicated member of our team contacts you promptly to discuss your concerns and assist you in any way we can. Many thanks, Customer Service Team

Hi General SK XSAS, Thank you so much for taking the time to leave us another amazing review! ☺️ We're so glad to hear about your positive experience with Kerry. It's truly wonderful to know that Kerry was so professional and respectful of your home, and that we were able to complete the repair in just one visit. Providing this level of service is always our goal, and it makes us very happy to know this has been your experience. Many thanks again for your valuable feedback! Customer Service Team

Hi N Ward, Thank you so much for taking the time to share your recent experience with us 😊 We're so pleased to hear that everything went smoothly and that you were satisfied with the work completed. Your feedback is very reassuring, and it’s exactly the kind of service our staff strives to provide. It’s great to know that we’ve met your expectations. Many thanks again for your feedback, and we hope we can help you again soon! Customer Service Team