LQ estate agents in London, Sidcup and Warwick

Hi Sevy, Thank you so much for taking the time to share your feedback. We truly appreciate you letting us know about your ongoing concerns regarding our communication and follow-up. We're very sorry that you feel your issues haven't been addressed effectively, and we sincerely apologise for any continued frustration this has caused. Our team is always happy to help and assist you. Sometimes, we may need to involve other departments within our organisation to fully resolve your enquiry, which can sometimes lead to delays but please know that we're always here to support you. If you’d like to discuss your concerns further, please feel free to email us at contact@lqgroup.org.uk with 'Trustpilot' in the subject line, and we’ll be more than happy to help in any way we can. Thank you again for your valuable feedback! Customer Service Team

Hi Deandre, Thank you so much for your fabulous review! 😊 We're over the moon all went well with your recent experience and we're so glad you loved it! Thank you one again for sharing your wonderful feedback with us - we hope we can help you again soon. Customer Service Team

Hi Anne, Thank you so much for taking the time to leave us a review and for sharing the details of your recent experience. We are genuinely sorry to hear about the extended delay in restoring the gas supply and hot water to your property. We completely understand how disruptive and frustrating this situation must have been for you, and we sincerely apologise for any inconvenience this has caused. Your feedback is incredibly important to us, as it helps us identify areas where we need to improve. Please be rest assured that we are always striving to enhance the quality of service we provide and we take your comments seriously. We’ll also work closely with our contractor to prevent similar delays and disruptions in the future, and your feedback will be key in helping us achieve that. In the meantime, if you have any further questions or concerns, please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll be more than happy to help you in any way we can. Thank you again for bringing this matter to our attention. Customer Service Team

Hi Gordon, Thank you so much for sharing your recent experience with us! We love hearing about our residents’ experiences with our maintenance operatives, as it helps us recognise the great work they’re doing in our residents’ homes. It’s truly wonderful to know that everything went well during our plumber’s recent visit, and we really appreciate you taking the time to let us know. We hope we can assist you again soon! 😊 Many thanks, Customer Service Team

Hi Anne-Marie, Thank you so much for your wonderful 4-star review! 😊 We're delighted to hear that our advisors were able to provide you with the information and support you needed throughout the Staircasing process. It's fantastic to know we could answer your questions and help complete your flat within the timeline. This truly means a lot to us, and our staircasing team will be thrilled to receive your kind feedback. Thank you again for sharing your experience - your feedback really does mean so much to us! Customer Service Team

Hi Danielle, Thank you so much for your 5-star review! 😊 We're chuffed to hear that everything went smoothly and that the repairs are scheduled in for you. We hope the work is completed for you very soon. It's our pleasure to help, and please feel free to let us know if there's anything more we can do for you. Many thanks again for your kind feedback! Customer Service Team

Hi Rose, Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience, and we're glad to hear the repairs were completed to your satisfaction. We’re truly sorry for any frustration caused by the wait time. We understand that availability can vary, and we apologise if our service didn’t quite meet your expectations in this area. Your feedback is important to us, and we’ll use it to keep improving. Thanks again for your feedback and support! 🙂 Customer Service Team

Hi JC Chung, Thank you so much for taking the time to share your journey and experience with us. We’re absolutely thrilled to hear that you had a 5-star experience with our sales team. It’s fantastic to know that Nicki was not only helpful throughout your process but also responsive to all your enquiries, ensuring that you felt supported every step of the way. Your wonderful feedback has truly made our day, and it brings us great joy to know that you received the best possible service from our team. Thank you once again for sharing your feedback with us - it's genuinely appreciated and motivates us to keep delivering outstanding experiences. Customer Service Team

Hi Sandra, Thank you so much for your review and for taking the time to share your concerns and experiences with us. We’re truly sorry to hear about the significant distress and ongoing challenges you and your son have faced due to your housing situation. We completely understand how frustrating and upsetting it must be to feel there has been a lack of progress, and we sincerely apologise for the emotional and financial impact this has had on you. Your feedback is very important to us, and we take your concerns seriously. We’re committed to providing you with the support and answers you deserve, and we want to make sure your case receives the attention it needs. To help us investigate this further, we kindly invite you to email us with as much detail as possible about your situation at contact@lqgroup.org.uk (using 'Trustpilot' as your email subject). We’ll make sure a dedicated member of our team contacts you promptly to discuss your concerns and assist you in any way we can. Many thanks, Customer Service Team

Hi General SK XSAS, Thank you so much for taking the time to leave us another amazing review! ☺️ We're so glad to hear about your positive experience with Kerry. It's truly wonderful to know that Kerry was so professional and respectful of your home, and that we were able to complete the repair in just one visit. Providing this level of service is always our goal, and it makes us very happy to know this has been your experience. Many thanks again for your valuable feedback! Customer Service Team

Hi N Ward, Thank you so much for taking the time to share your recent experience with us 😊 We're so pleased to hear that everything went smoothly and that you were satisfied with the work completed. Your feedback is very reassuring, and it’s exactly the kind of service our staff strives to provide. It’s great to know that we’ve met your expectations. Many thanks again for your feedback, and we hope we can help you again soon! Customer Service Team

Hi Princess, Thank you so much for your wonderful review! 🙂 We truly appreciate you taking the time to share your positive experience with us. It means a lot to know that our Kew Bridge Rise team made such a great impression and provided you with the service you deserve. We're incredibly proud of Jhon and Nicki, and we feel very lucky to have such dedicated and hardworking individuals supporting our customers. Thank you again for your kind words and support! If there’s anything else we can do for you, please don’t hesitate to let us know. Customer Service Team

Hi Philipp, Thank you so much for taking the time to share your wonderful feedback! 🙂 We're absolutely thrilled to hear that your experience with our sales team was so positive and that Mo, Joe, and Jhon made such a great impression during your home-buying journey. Our team works hard to provide patient, knowledgeable, and helpful support, and it's fantastic to know that you felt so well taken care of throughout the process. We truly appreciate your kind words and recognition of our colleagues' efforts. They're a great asset to us, and we love that you had the best possible experience. We wish you all the best as you move forward with your completion and hope that your new home brings you lots of happiness and wonderful memories for the future. A huge thanks from all of us again! Customer Service Team

Hi Ning Wu Jennifer, Thank you so much for taking the time to share your positive experience with us 🙂 It really means a lot to know that Joanne was able to provide you with such helpful and efficient assistance throughout your exchange and completion process. We're always striving to deliver the best service possible, and hearing that we succeeded for you is truly wonderful. We hope that your new home brings you every happiness and that you create many joyful memories there. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out to us. Many thanks, Customer Service Team

Hi Sandra, Thank you so much for your fantastic 5-star review! We’re so pleased to hear that our plumber arrived promptly and was able to resolve your leak efficiently. Your kind words and praise mean a lot to us, and we’re sure our plumber will be delighted to hear your appreciation as well. We're looking forward to helping you again, hopefully sometime soon! 😊 Many thanks, Customer Service Team