1/5
GoogleRating only, no written review.
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,846 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,846 reviews on three platforms, rated 3.1 out of 5 overall.
524
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,320
Reviews on Trustpilot
Business-wide
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Our offices
LQ's three offices, most reviewed first. Each has its own page.
Latest reviews from every LQ office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotHousing officers attention of my…
Housing officers attention of my complaint would be a strong step in the right direction.
5/5
TrustpilotGood results
Their customer services for repairs are always helpful, aiming to resolve issues asap. The electrical fault I reported is taking awhile to fix probably due to a shortage of electricians but I know it will be addressed in the time frame arranged. My home is maintained to a good standard
1/5
TrustpilotTerrible experience with L&Q
Terrible experience with L&Q. Extremely poor communication and ongoing issues.
1/5
TrustpilotTHIS SLUMLORD L&Q IS CORRUPTED …
THIS SLUMLORD L&Q IS CORRUPTED ASSOCIATION IS INCOMPETENT CARES FOR PROFIT RATHER THAN IS RESIDENTS MUST BE REPORTED TO OFCOM REGULATION AND NEGLECTS REPORTED REPAIRS BUILDING & TENNANT’S HOMES
5/5
TrustpilotOutstanding Service. Excellent Support and Communication Throughout the Buying Process.
I’d like to sincerely thank Heather and Mariann from the developer team for their outstanding support throughout my buying process. From start to finish, they truly looked after me and made sure I felt informed and supported every step of the way.
1/5
TrustpilotDamp and mould problem for 11 years.
1/5
TrustpilotDisappointing …
I do not know why they do not complete repairs on time. Bad fittings and fixtures that become dysfunctional quickly. Awful plumbing in my building. Repair jobs repeatedly getting “lost in the system”. Mostly lovely call centre staff but their hands are often tied due to bureaucracy and mismanagement. Stressful being a tenant
Agent replied · 25 February 2026
Hi Genobia, Thank you so much for your review and for sharing your concerns with us. We truly value your feedback and are sorry to hear that you were dissatisfied with our repairs service. We sincerely apologise if the service and quality of repairs hasn't met your expectations, and we completely understand why this would be concerning for you. If there’s anything more we can do to help, we’d love to hear from you so we can help make things right. Our team is always here for you, and you’re more than welcome to email us at any time - It would be our utmost pleasure to assist you in any way we can. Please feel free to reach us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject so we can assist you more efficiently. Thank you again for sharing your valuable feedback with us 🙂 Customer Service Team
4/5
TrustpilotProperly covered electrics done professionally.
Wires covered properly. Much safer.
Agent replied · 23 August 2024
Hi Ms P Dauphin, Thank you so much for your 4-star review! 😊 We're really glad to hear that your appointment went well and that you’re feeling safer now that the wires are properly covered. We understand how concerning that situation must have been, and we're happy we could help make things better for you. We look forward to assisting you again in the future! Many thanks, Customer Service Team
4/5
TrustpilotI usually don’t have a problem but in…
I usually don’t have a problem but in this instance, this issue has been ongoing in last two years
Agent replied · 23 August 2024
Hi Angela, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear about the long delay in resolving your issue. We understand how frustrating this must be and we sincerely apologise for any inconvenience or upset this has caused. If there’s anything more we can do to help, we’d love to hear from you so we can better understand the situation and assist further. Please feel free to reach out to us anytime by emailing our team at contact@lqgroup.org.uk. It would be really helpful if you could use 'Trustpilot' as your email subject when contacting us on this occasion. Thank you again for your feedback 🙂 Customer Service Team
1/5
TrustpilotL&Q have appalling internal systems
L&Q have appalling internal systems.Although the customer service team are very nice there seems to be no reliable transfer of information between sections. After many months trying to get a satisfactory resolution to major leaks, these failings are hugely frustrating Our building is being left to disintegrate from the inside out, with leaks and resulting damp. We have more worries than customer service feedback. Tbh. I wish I had never bought into this corrupt system of freeholders who behave like 1960s lsndlords. They have failed to deal effectively with these major communal leaks for a year. This might be because the contractors were not only inept, they were also - at their own admission - unqualified. The L&Q management is absolutely uninterested in solving / finding underlying problems before they cause huge damage and expense to owners ( leaseholders ). The CEO Fiona Fletcher Smith is totally unresponsive. The Trust has contractual snd legislative responsibility- but is nonetheless actively destroying homes and other people’s life savings with negligence- leading to damp, mould and health risks, compounding it all with disrespect from key senior points in the organisation. The ‘date’ is irrelevant-this story started a year ago.
5/5
TrustpilotFriendly and professional service.
1/5
TrustpilotTerrible Company
I would give 0 stars if I could. This is a terrible company that never replies to emails or phone calls. If you do manage to get through, you’ll be left on hold for an hour, only for your issue to remain unresolved.
5/5
TrustpilotI was pleased with the quick response.
Rating only, no written review.
1/5
TrustpilotHead of state. Of mind .
No one is taking accountability and liability for the foundation of the property. It is not my fault that the foundation is wrong from the start. If the gas board is the problem why am I having constant heat problems that I keep complaining to the housing association and they’re stating it’s not their problem the front of the fence in public site was done by public damage by a car or a vehicle that went into the fence that is not my job to fix
1/5
TrustpilotAvoid L&Q
Horrid company especially when it came to my application for LLR with the affordability assessment team, made me wait a whole week with documents that I sent which were perfectly normal. Then to come back at me with the most ridiculous of things saying they could not view them properly and to resend leaving it even more days of me waiting to the deny my application by saying I had adverse credit issue when all of my credit reports have only ever shown high very good + scores and I in fact have never had any credit issue or problems with late payments! The believe this to be nothing more than a lazy lacklustre excuse as I was just clearly a statistic then they could no longer be bothered to deal with hence the pathetic reason for declining me. I’m glad I will never have to deal with this incompetent bunch of people ever again.
1/5
TrustpilotLack of customer care
Lack of customer care. The neighbor upstairs has been stressing us with walking with no shoes impacting the floor on every single step for months. Continuous stressing unbearable sustained in time noise. I cant rest and my levels of stress are now astronomic as no one does anything. The lady upstairs does not want to understand she is posing extreme discomfort. then her subwoofer.
Agent replied · 23 February 2026
Hi Ana, Thank you for taking the time to leave us a review and for sharing your concerns with us. We appreciate you bringing this to our attention and we're sorry to hear about the noise issues from your neighbour above and the impact this is having on you. We appreciate why this would be frustrating and we'd love to gain a better understanding of the situation to see if there's anything further we can do to assist you. Please know that you're more than welcome to email our team here at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line) where we'll do our upmost to help you in anyway we can. Many thanks, Customer Service Team
2/5
TrustpilotNot very good landlord.
They take rent money but when it comes to renovating they dont want to keep their end and they take on new contractors that sub contracts and they have no clue whats going on.
Agent replied · 23 February 2026
Hi Linda, Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that the service you received from our contractor didn’t meet your expectations, and we sincerely apologise for any disappointment or frustration this has caused. We take your concerns very seriously and we're addressing the communication issues with our contractor to ensure improvements are made in line with our commitments. Please know that your experience is important to us, and we’re here to help in any way we can. If there’s anything further we can do to assist you, please don’t hesitate to reach out at any time. You’re welcome to contact us through any of your preferred channels or by emailing us at contact@lqgroup.org.uk where we kindly ask you to use 'Trustpilot' as your email subject so that we can assist you more efficiently. Many thanks, Customer Service Team
4/5
TrustpilotEngineering doing the job very well
Agent replied · 23 February 2026
Hi Monika, Thank you so much for sharing your positive experience with us! 🙂 We’re over the moon to hear that everything went well and that our engineer did a great job. We always strive to deliver excellent service, and it makes us proud to know we’ve achieved that for you. It’s a pleasure to help, and we hope to assist you again soon. Many thanks, Customer Service Team
5/5
TrustpilotI had to rescduale my appointment…
I had to rescduale my appointment several times as im only avaliable at home on the weekends due to my work during the weekdays, the gas saftey engineers were very helpfull and understanding.
Agent replied · 23 February 2026
Hi Ali, Thank you so much for your 5-star review! 😊 We really appreciate you taking the time to share your recent experience with us. We're super happy to hear that the engineers were helpful and accommodating when rescheduling your appointment to fit your availability. It's also great to know the job was completed to your satisfaction and on time too. Your feedback truly means a lot to us and it helps us recognise the excellent work our contractors are doing for our residents. Thanks again for sharing this with us! Customer Service Team
1/5
GoogleIf I could give -5 I would not hesitate! I moved into an L&Q property at Addiscombe Oaks in Croydon a month ago, and my experience has been nothing short of stressful. Since moving in, I have faced repeated issues with heating and hot water. In fact 4 times just in the month of January. In addition to the ongoing service issues, the building has significant maintenance problems. The lifts often malfunction, and the lobby door has been broken for an extended period, compromising security. This means anyone can easily walk in, making the building feel no more secure than living on a busy street. The staff at L&Q have also been nothing, but unprofessional, unhelpful and unresponsive. When you reach out, you’re often passed around with no resolution, our building neighbourhood lead Oluwatosin is no where to be found. This company only and only care about pumping money out of your pocket. If you value your mental well being and want a decent living condition, I strongly advise against renting or buying any property managed by L&Q. It has been, by far, the worst experience I’ve had and I have been renting in this city for 15 years so I've seen everything. This company is not fit for purpose.
1/5
GoogleRating only, no written review.
1/5
GoogleI have been without hot water and heating since 29th December. I have been contacting L&Q since then. We have booked engineers via Sureserve. Two engineers Attended and as soon as they left the problem recurred. Another engineer attended and claimed that the boiler needed another part and he would request it. I’ve been waiting for this Next visit for weeks now. I Contacted Sureserve again last week And was told that they were not sure which of their engineers had the parts. I have a child in my home and I have highlighted this. I’m still waiting in my home with no response from engineers and no idea when this issue will be resolved. Each time I ring L&Q, I have been told They will get in touch with Sureserve and send me an appointment. I am very disappointed with this Housing Association and the poor service I have received. I will also post a review on Sureserve website.
1/5
GoogleOur property is literally a shambles. No maintenance or groundkeeping, thefts all the time, intruders coming in through the bin store, and hot water and heat going out constantly. The service fees go up every year and it takes years for them to reconcile accounts and provide any further details - so basically they increase fees unchecked with no accountability mechanisms. We took them to court and won a settlement, and they didn't even pay. Do not, and I repeat do not, buy a property through them. They should be shut down and the executives jailed for fraud and misrepresentation.
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Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,506 reviews rated 3.1 out of 5, followed by Sidcup with 1,704.
