1/5
GoogleRating only, no written review.
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,844 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,844 reviews on three platforms, rated 3.1 out of 5 overall.
524
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,318
Reviews on Trustpilot
Business-wide
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Our offices
LQ's three offices, most reviewed first. Each has its own page.
Latest reviews from every LQ office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
4/5
TrustpilotRelatively easy
Relatively easy , good comms from the team. Could be quicker at answering emails. But overall Im very happy at the ease of completion
1/5
TrustpilotLQ representative is very unhelpful. Work remain uncompleted to date. Poor quality materials used. Bath tub very small
LQ customer service in my experience have not been great. The representative responsible for the works in my house have been hugely unhelpful- very unresponsive hence the work remain uncompleted to date 5weeks after planned completion. Work in my house commenced 29th Oct to finish middle of November and now, we're almost in January 2026 yet to conclude. Both AXIX & LQ have recklessly abandoned me unto projects new
1/5
TrustpilotEncouraging Tenancy Breeches
This landlord ask you to collect evidence on all ASB behaviour, but then dismiss it when it's presented to them. Over a 10 year period, everything we have seen or reported has been backed up by pictures or footage. Yet they favour counter claims from low IQ individuals, who cannot provide evidence, even when so called allegations happens right outside their front door.
4/5
TrustpilotIt did not take long for call to be…
It did not take long for call to be answered and the agent was polite. Took time to understand what I needed. Unfortunately was not able to offer appointment. Said someone will call later with appointment date
5/5
TrustpilotL&q have been a blessing to my family
L&q have been a blessing to my family,
5/5
TrustpilotRent issues
Great service
Agent replied · 25 December 2025
Hi Norma, Thank you so much for the 5 star review! We're glad to hear you had a great experience and look forward to helping you the next time you need us. Many Thanks Customer Service Team
5/5
Trustpilot10/10 for the great customer service
Rumena from the repairs team was very helpful and polite today. She listened patiently, and when she was quiet for a few minutes while emailing different teams to sort out my problem, she came back to let me know she was still on the phone and thanked me for my patience. Her customer service is 10/10.
Agent replied · 25 December 2025
Hi Vivi, Wow, what an amazing 5-star review and flawless 10/10 customer service! We’re absolutely thrilled to hear about your positive experience with Rumena from the repairs team. It’s wonderful to know she was not only helpful and polite but also took the time to keep you informed. Thank you so much for sharing your experience with us! Many Thanks Customer Service Team
5/5
TrustpilotIncredible service.
We were fortunate enough to have Tina as our case agent for our move under quite stressful conditions and around Christmas.
Agent replied · 25 December 2025
Hi Louis, We truly appreciate your 5-star rating. 😊 It’s great to know that Tina’s outstanding support helped make your move easier despite the busy holiday season. Both Saif and Tina will be grateful for your praise and happy to have been of help. We hope you're settling in well and thank you for sharing your positive experience! Many Thanks Customer Service Team
3/5
TrustpilotHaving to make 4 separate requests
Having to text, email and do 2 online forms before anyone contacted me.
Agent replied · 25 December 2025
Hi Donna, Thank you for sharing your feedback with your review. We’re sorry for the problems you encountered regarding communication and waiting. Kindly send us an email at contact@lqgroup.org.uk with ‘Trustpilot’ in the subject line and detailed information so we can support you better. Many Thanks Customer Service Team
1/5
TrustpilotBathroom falling apart in a brand new flat
I live in a brand new flat in Barking Riverside which is under 2 year warranty. The tiles in the bathroom are moving, they haven't been glued properly and the fillers between them are coming off. My bath tub panel is made of chipboard is already swollen. I reached out to the aftercare team. It has been two months already, no appointment has been made to fix those. I contacted the team several times already.
Agent replied · 25 December 2025
Hi Hristina, We appreciate you bringing these matters to our attention through your review. We recognise the inconvenience caused by the issues with your bathroom tiles and the swollen bath panel, and understand your frustration regarding the delay in scheduling repairs. Your concerns are important to us, and we are committed to helping you resolve them as soon as possible. Please contact us at contact@lqgroup.org.uk with ‘Trustpilot’ as the email subject, so we can work towards a swift resolution. Thank you for your patience and we look forward to hearing from you soon. Many Thanks Customer Service Team
5/5
TrustpilotThe gas man knew what he was doing.
Agent replied · 11 June 2024
Hi Fontella, Thanks for the top rated review. We really appreciate your kind comments regarding the engineer and are glad to hear that he was polite and explained everything clearly. Many Thanks Customer Service Team
5/5
TrustpilotWeb chat is the best place to get a…
Web chat is the best place to get a good outcome
Agent replied · 25 December 2025
Hi Fowzia, Thank you very much for the 5 star rating! 😊 We've got a great webchat team who are always happy to help. We really appreciate your positive feedback. Many Thanks Customer Service Team
3/5
TrustpilotEngineers wont carryout what residents…
Engineers wont carryout what residents are asked to allow them in our letter and engineers do not carry foot covers to use in our homes, i had to ask him to check radiators and pipework je reluctantly did once i showed him the letter, i had to provide plastic bags to cover his shoes, ive health problems and dont wear outside footwear in my home, the office prior to the visit that they carry shoe covers perhaps they need to make sure they supply them to their team and also clarify whats covered in the yearly boiler service.
Agent replied · 11 June 2024
Hi Denise, Thank you for bringing this issue to our attention and sharing your thorough feedback. We understand how important it is for engineers to follow the guidelines outlined in our letter. Your experience is certainly not what we strive for, and we want to ensure this is addressed properly. Please could you email us at contact@lqgroup.org.uk with ‘Trustpilot’ in the subject header? This will allow us to flag the matter directly with the contractor and work towards improving their service to meet your expectations and requirements. We truly appreciate your feedback and the opportunity to make things right. Many Thanks Customer Service Team
4/5
TrustpilotGas service
I don’t really have anything to add as I don’t really have much contact with you
Agent replied · 11 June 2024
Hi Michael, Thanks for the 4 star rating! We understand you haven't had much contact with us, but please know we're here if you need us anytime. Many Thanks Customer Service Team
5/5
TrustpilotI was able to have my gas check…
I was able to have my gas check completed during the times i requested. Absolutely brilliant for people who work
Agent replied · 11 June 2024
Hi Joyce, Thanks so much for the 5-star review! 😊 We truly appreciate your positive feedback and are happy we could schedule the gas check at times that worked for you. Many Thanks Customer Service Team
5/5
TrustpilotLeak in kitchen sink
On this occasion the problem was dealt with ASAP.The contractor was polite and helpful.
Agent replied · 23 October 2024
Hi Dawn, Thank you for the top 5 star rating! We're glad to hear the contractor was polite and helpful and that the issue was resolved quickly. We appreciate your feedback 😊 Many Thanks Customer Service Team
5/5
GoogleExcellent good customer service
1/5
GoogleHorribly rude staff, unhelpful, useless, we called them for a single question, not complicated at all, and got treated like garbage.
1/5
GoogleL&Q are parking g all their vans in Stratford village streets, preventing normal vehicle users from parking. They apply answer the phone to tenants.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,504 reviews rated 3.1 out of 5, followed by Sidcup with 1,703.
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