1/5
GoogleL&q staff cut your house key and give it to your neighbour. So other neighbour can come in your house. I had men came in my house at 3am. They are always at my door. Trying to get.. avoid living in catford
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,846 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,846 reviews on three platforms, rated 3.1 out of 5 overall.
524
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,320
Reviews on Trustpilot
Business-wide
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Our offices
LQ's three offices, most reviewed first. Each has its own page.
Latest reviews from every LQ office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotQuick response and very helpful
The team was very engaged and made the management pack available to my solicitor in just one day, instead of the 8 working days it usually takes.
3/5
Trustpilot3 tips for improving the service! To let the resident know by text that…
To let the resident know by text that they are on their way.
1/5
GoogleRating only, no written review.
5/5
TrustpilotSimon at Saxon fields
Simon at Saxon fields in Chorley has been very helpful.
1/5
GoogleL&Q is the worst housing association I’ve ever encountered if I could give zero star I would.there attitude towards their residence absolutely stinks. They charge Service charges that I do not get and then when I call to investigate in why I am being charged for something that I do not get they get very aggressive and just shut you down also to add if you are trying to move to a bigger property there is no help from L&Q. Every new housing manager that gets reassigned they just give you false hope they act like they are going to help you, but then you just get completely ignored.
1/5
GoogleL&Q service standard - they call it grounds maintenance.
1/5
TrustpilotSureserve
The contractors (sureserve) need to be more communicative with the tenants regarding failed appointments. Have a reasonable time scale to answer calls.
1/5
GoogleI feel quite unsafe being under this housing association’s care. There is never a sense of urgency and things are never done correctly the first time. Their level of negligence is actually dangerous.
1/5
GoogleHorrendous Living Conditions, Unresolved Disrepair and Health Concerns I am absolutely disgusted with the condition of the property and the lack of any effective action taken by the landlord to address multiple serious issues. Since the start of the tenancy in August 2021, the property has been plagued with disrepair, including extensive mould and damp in nearly every room. These problems have never been resolved, despite repeated complaints and requests for repairs. Living Room: Mould has been growing on the walls since day one. The wall behind the sofa is damp, causing the flooring to lift, and the sofa itself feels damp and has mould growth. There is a horrible, musty smell due to the dampness. Kitchen: Damp and mould have been present in the corner near the garden door since October 2021. Hallway: Extremely cold due to poor insulation, with drafts making the space uncomfortable. Any items left in the hallway have been damaged due to mould growth. Storage Cupboard: The hallway storage cupboard has been damp since October 2021, and mould has ruined personal items stored inside. Bedroom One (Children’s Bedroom): The children’s bedroom has had persistent damp and mould on the walls since October 2021. A foul mould smell has affected the children's health. The cupboards are damp, and despite repeated cleaning, mould keeps returning. The floor feels constantly cold, as if cold air is coming from the ground. Many of the children’s belongings have been ruined by the damp and mould. Bedroom Two (My Bedroom): Damp and mould on the walls have been a persistent issue since October 2021. The bedroom cupboard is also damp, damaging any items inside. The floor is freezing cold, despite being carpeted. The entire property is in such poor condition due to flooding, damp, and mould that it is simply uninhabitable. Despite numerous complaints and reports to the repair line via phone and email, nothing has been done to resolve these issues. Since moving in, the landlord has been made aware of all these defects, yet no effective remedial action has been taken. I’ve had numerous visits from agents, employees, and contractors, but no real solutions have been provided. I’m appalled that even after surveys were conducted, the ongoing mould and damp issues have not been addressed. This situation has caused me significant distress, and I am deeply concerned about the impact on my family's health, especially with my children sleeping in a room with such severe mould and damp. The property has been completely unsuitable for living, and I’ve suffered damage to my possessions as a result of the disrepair. I cannot express enough how frustrating and upsetting this experience has been. I would strongly advise anyone considering renting from this company to think twice. The failure to address these severe issues shows a complete lack of care or responsibility for tenants' wellbeing.
1/5
GoogleI wish I could give them 0 star. One of the worst company ever. LLR is all a scam they make it very difficult for young people due to bad credit. The scheme is to help people that are £55k annual salary or above if your under forget about it. They discriminate against young people trying to get into property ladder.
1/5
TrustpilotTo slow in fixing problems
To slow in fixing problems - we have waiting 4+ weeks for a guy to tap his hand on a couple of walls, he was in my home a total of 5 mins. Whereby my father as been/and still is waiting for heating/hot water. My father is 76 with cancer. L&Q are a joke.
5/5
GoogleVery nice house development in Leamington Spa / Warwick.
1/5
GoogleRating only, no written review.
1/5
GoogleWe went without water for over 90 hours (4 days!) due to their negligence If you have any other option, take it, L&Q should be the absolute last resort.
1/5
TrustpilotInformation for prospective shared owners
I contacted the 'resales' team to ask for a list of properties for sale with a service charge of no more than 1% the property value as some lenders refuse to lend on properties with a higher service charge. Their response was underwhelming: they directed me to the same website stating "You are able to filter results on Location, Search Radius, Min/Max Bedrooms and Share Price." Not impressed.
5/5
TrustpilotGood
I had a very good experience today the contractor came 1 hour before the actual start time that's quite something most appreciated
Agent replied · 26 December 2024
Hi Carl, We're so pleased to hear about your positive 5 star experience! 😊It's fantastic to hear the contractor arrived ahead of time. Thank you for taking the time to a share this with us. Your feedback is much appreciated and helps us in continually improving our services. Many Thanks Customer Service Team
1/5
TrustpilotL&Q Energy
Here on Trustpilot L&Q replies to negative reviews in less than 24 hours. That's great!But if you need to report issues with heating/hot water the L&Q helpline is always busy and advisors are unavailable. Respond to emails takes 5 working days.Dear L&Q Customer Service Team, please spend more time helping your current customers than apologizing for your poor service on Trustpilot.
Agent replied · 26 December 2024
Hi Zuzana, Thank you for taking the time to leave a review and voice your concerns. We understand your frustrations and truly aim to address all queries as promptly as possible. However, during high-demand periods, particularly during winter when heating and energy issues are most prevalent, there can regrettably be a delay in our response. Your feedback is invaluable to us in improving our services. In order to better assist you with your enquiry, we kindly ask that you send an email to our dedicated team at contact@lqgroup.org.uk, using 'Trustpilot' as the subject header. We're confident that with more detailed information on your specific issue, we'll be able to resolve this matter swiftly. We appreciate your patience and understanding and look forward to rectifying these issues for you. Many ThanksCustomer Service Team
5/5
TrustpilotBecause I was being listened to and got…
Because I was being listened to and got the help I needed.
Agent replied · 26 December 2024
Hi Everistus, Thank you so much for your 5 star review and for your kind words! 😊We're really glad to hear that you felt heard and were able to receive the help you needed. It's absolutely our goal to listen, understand, and provide efficient solutions to all your enquiries. Your positive feedback truly means a lot to us. Many Thanks Customer Service Team
1/5
TrustpilotI have had no hot water or heating for…
I have had no hot water or heating for nearly a week! 2 young children, one is disabled. Told me twice someone would be out to fix it and no one showed up. Sat on the phone over 7 times, each call over 3 hours before I even got through. Going to have no hot water or heating over christmas and probably into the new year. I’ve gotten in touch with ITV NEWS and have a few tenants who are willing to speak to them too regarding the issues L&Q seem to ignore.
Agent replied · 26 December 2024
Hi Leanne, Thanks for leaving us a review with your concerns. We're really sorry to hear about the issues you're facing, it truly sounds like an incredibly tough situation, especially over the festive period. Your concern regarding hot water and heating is completely justified. We can understand the discomfort and inconvenience this is causing, especially with young children. We've noted your frustration with the missed visits. Please be assured that we take these matters seriously. We can see from our records that our team are already in touch with your regarding this matter. In the meantime, if you need to contact us please email contact@lqgroup.org.uk and use 'Trustpilot' as your subject header. We will do all we can to fix this as soon as possible. Many Thanks Customer Service Team
1/5
TrustpilotDO NOT BUY - NO MATTER HOW DESPERATE YOU ARE
Where do i start! Miss advised on service charge form the initial advertising. They do nothing at all to manage the property yet add a management fee and then the poor staff have to advise residents they do not have time to look at the invoices. They do not respond to repair and theft reports. They do not provide year end accounts ( even after 18 months) and in writing have advised me that I should be happy to be paying there management fee to help other people get on to the property market!I have not received a breakdown of accounts since 2021.They deny phone calls one minute and then they claim that they record calls the next. They do not just miss internal complaint deadlines, they refuse to issue deadlock letters as required by Ombudsman. I was told ( on a recorded call that now cant be found!) that a former member of staff said " he will go to ombudsman so what is the point in replying". My £320monthly costs advertised , 7 years later are at £932 per month! There strategy is to ignore complaints / ignore difficult questions and keep you in a customer service loop and hope you don't go to ombudsman. Developers have been forced to publicly distance themselves from them. The reply to this here is undoubtably going to be " thanks for your feedback. Please email our customer service team " before they will go back to ignoring emails and calls. If you are reading this saying " oh i hope this will not happen with my property" then have a look around online. This happens across all of there schemes and I wish there would be a public enquiry called on them. Edit: exactly as predicted they have told me to send them an email.. I have forwarded emails on already and called them on Friday - I was not able to speak to anyone and my repeat emails have been ignored directly by staff members ( won’t name ) , staffs managers ( won’t name ) and complaint handlers. complaints @ lqgroup.org.uk was emailed as per there online available complaint procedure.
Agent replied · 11 June 2024
Hi Tom, Thank you for taking the time to leave us a review. We're genuinely sorry to hear about your dissatisfaction with the services provided. It's vital for us to ensure that we are meeting the expectations of our customers and it seems we may have missed the mark in this case. We'd like to reassure you that we are fully committed to investigating each and every point you've raised. Given the constraints of communication via this platform, it's hard for us to provide the assistance you need. Therefore, we kindly ask that you reach out to our dedicated team directly via contact@lqgroup.org.uk. Please make sure to use 'Trustpilot' in your subject header so that we can further discuss your concerns. We're keen to do everything we can to help resolve these issues, turn things around for you and hopefully, reinstall your faith in us. We look forward to hearing from you soon. Many Thanks Customer Service Team
1/5
TrustpilotPaint all over
No dust sheet used.
Agent replied · 23 October 2024
Hi Christopher,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction.We apologise profusely for the inconvenience caused by the lack of contact, we appreciate the frustration and disappointment this causes too.We would be more than happy to investigate this matter further and assist you in resolving the issue.To assist us in this process, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will gladly help put right what went wrong.We hope to hear from you soon 🙂Many Thanks,Customer Service Team
4/5
TrustpilotI served well but in last 19 hours I am waiting for an engineer to come and fix the faulty boiler, because the property is cold.
The advisor listened to me and heard my issue. They gathered good information about the problem and promised that they would activate my home’s boiler so that I could keep the house warm and have hot water. However, 19 hours have passed, and the engineer to activate the boiler has not yet arrived. This is now the second night that we are spending in the cold, unable to heat the house.
Agent replied · 26 December 2024
Hi Noorwahab, Thank you for your 4 star review and feedback. It's great to hear that the advisor was able to assist and understand your concerns. Your warm house is our priority, and we fully understand the urgency of your situation. Rest assured that our gas contractor is committed to fixing this problem for you. Thank you once again for your patience and understanding. We'll have you back up and running as soon as possible. Many Thanks Customer Service Team
5/5
TrustpilotGreat service
Great service , my issue was solved and I'm waiting for the repair to be carried out.
Agent replied · 26 December 2024
Hi Ali, Thanks for leaving us a top 5 star star review.😊Our team is committed to providing top-tier service and we're glad we hit the mark for you. Rest assured, we're working diligently to sort your repair as soon as possible. Your patience and trust in us mean a lot. Feel free to get in touch if you have any further queries or require additional support. Many Thanks Customer Service Team
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Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,506 reviews rated 3.1 out of 5, followed by Sidcup with 1,704.
