LQ estate agents in London, Sidcup and Warwick

Hi Pauline, Thanks so much for sharing your thoughts and feelings with us in a review. We're genuinely sorry to hear that you feel we haven't been paying attention to the specific needs of our residents. Please know that we do listen, and we do care greatly about our residents. We believe in putting our customers at the heart of all the actions and decisions we make. We understand there's always room for improvement and we greatly appreciate your feedback. To allow us to address your concerns more specifically, please reach out to us at contact@lqgroup.org.uk using 'Trustpilot' as your subject header. We'd love to have the opportunity to make it right for you and improve your experience with us. Thank you once again for your feedback. Many Thanks Customer Service Team

Hi Catera, Thank you for leaving us a review and sharing your experience with us. We're truly sorry to hear about the issues you've faced with our emergency service. To understand your concerns better and provide a satisfactory solution, we would really appreciate it if you could provide more details about your issue. Please contact our team directly at contact@lqgroup.org.uk with 'Trustpilot' as your subject header. We are looking forward to rectifying your experience and turning it around for you. Many Thanks Customer Service Team

Hi Kevin,We're very sorry to see your 1-star review.We want you to know that we are here to help, and if there is anything we can do for you, please feel free to reach out to us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject). It would be our pleasure to assist you with your enquiries.Many Thanks,Customer Service Team

Hi Edgar, Thanks for getting in touch and leaving us a 5 star review. It means a lot to us that you took the time to share your experience. It's great to hear that we were able to respond to you quickly and efficiently. Thanks again for your comments. We're here to assist whenever you need us. Many Thanks Customer Service Team

Hi DarrenWe are absolutely thrilled with your 5 star review and acknowledgement of our professional process. We always aim to deliver a fantastic experience and your feedback is important to us. Many Thanks Customer Service Team

Hi Agustin, Thank you for tsking the time to share your concerns and experience with us in your review. We sincerely apologise for any inconvenience that you have encountered with our service. We would like to let you know that your home is now managed by Metra living, but this doesn't mean we will leave you unsupported. We encourage and welcome you to contact us at contact@lqgroup.org.uk. Please use 'Trustpilot' as your subject header - this will allow your message to be easily identified and attended to by our dedictaed team. We are committed to addressing your issues and working towards a satisfactory resolution. Please don't hesitate to reach out! Many Thanks Customer Service Team

Hi Edgardo and Mathelda,Thank you so much for the awesome review! 😊We're delighted to hear about your positive experience with our team. It's wonderful to know that you found our process smooth and efficient. We are super proud of our one-stop-shop approach, which aims to simplify the shared ownership journey for our customers.We are truly thrilled that you were impressed with the expertise and dedication of our team members, including Phoebe, Richard, David P, and David M. We are committed to providing exceptional service and support throughout the process.We understand the excitement you are feeling as you anticipate the completion of your new home, and we wish you all the best as you embark on this exciting new chapter.Many thanks again for your fabulous review; your feedback is greatly appreciated.Customer Service Team

Hi Sylvie,Thank you so much for your review and for bringing this matter to our attention.We value your feedback and understand your frustration and the disappointment caused by the experience you've had. It's clear that the lack of communication and progress on your housing application has caused you significant distress, and we sincerely apologise for the delays and the impact this has had on your health and well-being.We're committed to providing our tenants with the support they need, and we are taking your concerns very seriously. We are currently working with our lettings team and reviewing your case, and we'll be sure to reach out to you directly to discuss the next steps.In the meantime, we're more than willing to help with any further enquiries you may have. Our dedicated team here can be reached by email at contact@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Andy, We truly value your feedback and thank you for reaching out. We understand your concerns regarding the state of the areas, pending repairs and overall management issues. To assist you better and keep you informed, we'd really appreciate it if you could email our dedicated team at contact@lqgroup.org.uk with 'Trustpilot' as your subject header. We're confident we can work with you and make things better. Many Thanks Customer Service Team

Hi Mary,Thank you for your review!We're sorry to hear about your difficulties with an insurance claim and the outcome of your service charge enquiry. We aim to make our processes easy and we apologise for any inconvenience you experienced. Your feedback is valuable to us as we work to improve our services.If you have any further questions or concerns, please don't hesitate to contact us. You can reach us via email at contact@lqgroup.org.uk, and please mention 'Trustpilot' in the subject line.We're here to help and we'll be sure to do our best for you.Many Thanks,Customer Service Team

Hi Kami,Thank you for your review and for taking time to share your concerns with us.We understand the distress and frustration you're experiencing due to your neighbour's behaviour. and it's concerning to hear about the harassment and abuse you've endured, especially given your sensitivity to noise. We sincerely apologise that you haven't received the support and understanding you hoped to receive from us, and we offer a further apology for the upset this has caused you.We are committed to reviewing your case to gain a full understanding of the situation and to discuss your concerns further. We are here to listen and offer support during this challenging time.To help us make this possible, we kindly invite you to email your details to us at contact@lqgroup.org.uk, where it'll be our pleasure to help. We also recommend 'Trustpilot' is used as your email subject when contacting us on this occasion too.Many Thanks,Customer Service Team

Hi Sibel,Congratulations on your new home! 🎉Thank you so much for your fabulous review and for taking the time to share your journey with us. We're thrilled to hear that you are enjoying your new home and that you had a positive experience with our team. Our team at Beauchamp Park is dedicated to providing excellent customer service and support throughout the home buying process, and we're delighted to hear that this is the kind of service you've experienced.We truly appreciate your kind words and we're pleased that we were able to answer your questions and make the process clear for you too.A huge thanks from us once again, and we wish you many years of happiness in your new home.Customer Service Team

Hi Yaz,Thank you so much for taking the time to leave us a review.We understand your frustration with the communication and handling of your energy bill issue. It's concerning to hear about the difficulties you've encountered with changing contact information and the lack of resolution from the team. We sincerely apologise for the stress and anxiety this has caused you.We're committed to improving our communication processes and ensuring that our residents have a positive experience. We very much appreciate you bringing this to our attention and will use your feedback to enhance our services.We encourage you to reach out to our customer service team directly so we can further investigate this matter and work towards a satisfactory resolution. To help us achieve this, we kindly invite you to email us at contact@lqgroup.org.uk and ensure 'Trustpilot' is mentioned in the subject line of your email too. It'll be our utmost pleasure to provide further advice and guidance with this matter.Many Thanks,Customer Service Team

Hi K,Thank you so much for your amazing review! 🙂It certainly sounds like everything went perfectly for you, and we're super glad to hear that you had a pleasant experience with our call handler.A huge thanks for sharing this with us; your feedback is greatly appreciated, and we're looking forward to helping you again soon.Customer Service Team

Hi Priscilla,Thank you for sharing your feedback with us. We very much appreciate you bringing your concerns to our attention.Typically, when rodents are causing issues inside your home, our contractors will first carry out treatment to address the problem before we proceed with proofing your home. This process is crucial to ensure that the mice are not trapped inside your home during the treatment process. Our pest control contractor will then advise us on any necessary proofing works to help prevent the mice from returning.We hope this information helps and clarifies our processes for you. Please don't hesitate to reach out if you have any more questions or concerns, and it'll be our pleasure to help wherever we can. You can contact us via email at contact@lqgroup.org.uk, and we kindly ask that you mention 'Trustpilot' in the subject line of your email. Feel free to get in touch anytime; we welcome the opportunity to gather more details and explore how we can further assist you.Many Thanks,Customer Service Team

Hi Scott,Thank you for your feedback and for sharing your thoughts with us.We're saddened to learn that you feel our maintenance service hasn't been at its best over the last few years. We always aim to provide excellent service, and we're disappointed to hear that our service hasn't met your expectations.We truly welcome your feedback as it helps us to learn where an improved service would be welcomed. In the meantime, if there's anything specific we can help you with, please let us know, and we'll do our utmost for you.We have a great team here willing to help, and we're reachable by email at contact@lqgroup.org.uk. We kindly request 'Trustpilot' is used as your email subject on this occasion too.Many Thanks,Customer Service Team

Hi Pauline,Thank you so much for leaving us a 5-star review! 🙂Your feedback means a lot to us, and we're thrilled to hear that you had a positive experience with one of our jobs.We understand your frustration with the long outstanding repair, and we're working hard to address the situation. We recently instructed one of our contractors to complete the repair, and you should receive contact from them soon. Thank you for your continued patience and understanding as we work to resolve this for you.In the meantime, if we can be of further help, please let us know by contacting us through any of your preferred channels or by email at contact@lqgroup.org.uk. It will be our utmost pleasure to assist you.Many Thanks,Customer Service Team

Hi Marion,Thank you so much for leaving us a review.We're deeply sorry to hear about the recent service received from us. We certainly feel and understand the dissatisfaction this has caused. We aim to provide excellent customer service and we're disappointed to hear that your experience hasn't meet your expectations on this occasion. Your feedback is hugely important to us, and we'd love to investigate this matter further for you. To help us achieve this, we kindly invite you to email the details to us with 'Trustpilot' being used as your email subject. We're reachable at contact@lqgroup.org.uk and we look forward to helping you soon.Many ThanksCustomer Service Team

Hi Giedre,Thank you very much for your review and for sharing your thoughts with us.We sincerely apologise for the negative experience you had with our customer service regarding repairs. We understand how frustrating it can be when you don't receive the help you need. We take all feedback very seriously, and it saddens us to learn of your recent experience.We're here to help, and we'd love to hear from you and assist with any concerns you may have. With this in mind, we kindly invite you to email us at contact@lqgroup.org.uk with 'Trustpilot' as your email subject, and our team here will gladly help with your repair enquiries.Many Thanks,Customer Service Team

Hi Nancy,Thank you for your review and for sharing your experience with us.We understand your frustration with the time it takes to resolve issues, and we apologise profusely for the inconvenience this has caused. It's disheartening to hear that you've encountered difficulties and that you haven't received the level of service you deserve.We take all feedback seriously and are committed to improving our processes and communication. We value your input and would appreciate the opportunity to learn more about your concerns. If you haven't already, please feel free to contact us directly so we can investigate this matter further for you.We have an amazing team here willing to help, and you're more than welcome to email your concerns to us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to do our best for you.Many Thanks,Customer Service Team

Hi Sreenath NS,Thank you for taking the time to leave us a fantastic 5-star review!We are delighted to hear that you found our product accessible and easy to use. Your feedback means a lot to us as we are committed to providing user-friendly experiences.We can't wait to assist you again in the future! 😊Many Thanks,Customer Service Team