LQ reviews

★★★★★ 5/5

Trustpilot

Great Advisor

The Advisor, Lisa. was exceptionally professional. I was dreading reaching out to L&Q today. However this one advisor did listen and not talk over me causing me to listen and give her time to explain. She answered all my queries without rushing me, didn't patronise or belittle was thoughtful about my circumstances going forward to cover any later discrepancies therefore eliminating further unnecessary problems. Debt is one of the worst subjects to talk about so I was really grateful she sailed me through that call.

Customer · 23 September 2026

★★★★★ 1/5

Trustpilot

Continued safeguarding and anti social…

Continued safeguarding and anti social behaviour issues from tenants in E9 - no-one seems to want to do anything about it. One resident is so distressed by it they have been talking to the Samaritans - how can such a huge organisation get away with responding to peoples health and safety issues. These tenants are the most revolting people who contribute nothing to what otherwise is a caring and supportive community, continue to benefit from services and provisions yet cause severe distress and trauma to the people who live next to them. They are know to the mental health services and are a danger to people - especially children. Well done L and Q for being absolutely shite.

Tracie · 23 September 2026

★★★★★ 1/5

Google

If I could give -5 I would not hesitate! I moved into an L&Q property at Addiscombe Oaks in Croydon a month ago, and my experience has been nothing short of stressful. Since moving in, I have faced repeated issues with heating and hot water. In fact 4 times just in the month of January. In addition to the ongoing service issues, the building has significant maintenance problems. The lifts often malfunction, and the lobby door has been broken for an extended period, compromising security. This means anyone can easily walk in, making the building feel no more secure than living on a busy street. The staff at L&Q have also been nothing, but unprofessional, unhelpful and unresponsive. When you reach out, you’re often passed around with no resolution, our building neighbourhood lead Oluwatosin is no where to be found. This company only and only care about pumping money out of your pocket. If you value your mental well being and want a decent living condition, I strongly advise against renting or buying any property managed by L&Q. It has been, by far, the worst experience I’ve had and I have been renting in this city for 15 years so I've seen everything. This company is not fit for purpose.

Edris · 16 February 2026

★★★★★ 1/5

Trustpilot

L&Q Exploiting Shared Owners

L&Q are a dreadful housing association, they charge leaseholders huge fees without providing any service or advocating for them to get improved service. Then if you are a shared owner, they keep you in a stranglehold lease after you’ve fully staircased, to keep charging you more, to reduce the value of your property and make it difficult for you to sell.

Leigh · 22 September 2026

★★★★★ 5/5

Trustpilot

L&Q Marleigh Cambridge

From registering our interest up to the exchange of contract today, we had a smooth overall experience so far. Since we received an email from Phoebe M who scheduled our viewing then Richard S who was knowledgeable and showed us around and answered all the questions we had, gave us advice, until we decided to put a deposit on a property.L&Q has a one stop shop when it comes to purchasing a shared ownership property and we’re happy we adhered into this.David P from Censeo financial services managed to get a mortgage offer as well as insurances of our preference in a matter of 3 days!David M Legal team especially Luke G of Alexander JLO Solicitors managed to exchange contracts 25 days in advance of the L&Q solicitor’s deadline!Now the ball is in the hand of L&Q builder and solicitors who we are hoping to finish the build of our new home and have completion ASAP. We’re very excited and looking forward to moving in.Edgardo and Mathelda

Jojo · 20 December 2024

★★★★★ 1/5

Trustpilot

Incompetent management

Incompetent management, particularly with Lisa Nokes but also with others around her, including superiors. Everything takes an incomprehensible amount of time to be dealt with, including contract changes, deposits and issues with properties. We have reported issues that were out of our control and had the blame brought back on us rather than attempting to solve the issue. Lisa is notoriously impossible to contact and when reached, will either avoid your issue or respond rudely. My experience has been subpar at best and I hope this issue will be taken seriously.

Nancy · 16 December 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

This was the first time that we had bought a new build property. The team at the Whalley Manor development were really helpful from first enquiry through to picking up the keys and beyond as we settled into our new home. Special thanks to Emily and Sinead in the sales office for making the journey so smooth and for pushing the purchase through slightly ahead of schedule. Thanks also to Pete and Deggs on site for sorting out a few minor snags, supplying a skip for the debris of the move and a bit of paint to touch up the inevitable scuffs that go with carpet fitting and moving furniture about.

Jansci · 6 December 2024

★★★★★ 1/5

Trustpilot

No working lift for over 7 weeks. No communication

The lift in our block of flats has been out of order since 7th October. L&Q has not contacted us at all. Emails to the L&Q Neighbourhood Lead bounce back - clearly he has left work and they haven’t bothered to inform us, or to tell us the name of his replacement (if there is one). There has been no apology, explanation or offer of compensation for service charges from L& Q.They do not communicate with residents and leave everything to the management company. We have no right to complain to the management company as they are not our landlords - L&Q are. This appalling treatment of residents is all too familiar

Anne-Marie · 28 November 2024

★★★★★ 5/5

Trustpilot

Nipa Hussain simply the best better than all the rest!!

Nipa has shown great customer service skills and especially retention skills. After a disastrous incident caused by a third party. Nipa was quickly getting herself proactively involved with my purchases and helping the purchase progress. A lot of setbacks during the journey but together we have overcome all the barriers and we are now at exchange and completion due in the end of the month. So I would recommend Nipa with my eyes closed as I have confidence she will do what it takes to help her clients and help them with their dreams as much as she possibly can, always going the extra mile. Well done Nipa keep it up. Ps note: to LNQ Nipa is a great asset to the business!!!!! Therefore you shall look after her, as you won’t find many NipaS around. Simple as that. So again thank you Nipa. Well done great work.

F · 15 November 2024

★★★★★ 5/5

Trustpilot

Outstanding Real Estate Experience with Exceptional Guidance

I recently had the pleasure of working with Karen, a property sales representative at Beauchamp Park, and I cannot recommend her highly enough. From our very first interaction, it was clear that Karen embodies the qualities of a truly exceptional sales professional. Her patient and helpful nature made the entire process of finding our new home not only enjoyable but also stress-free.One of the standout aspects of Karen's approach is her unwavering patience. In the fast-paced world of real estate, it can often feel like there’s pressure to make quick decisions. However, Karen took the time to understand our needs and preferences without ever making us feel rushed. She encouraged us to take our time, ensuring that we felt comfortable with every step of the process. This level of patience is a rare find and was incredibly refreshing. It allowed us to explore various options and truly consider what would be the best fit for our family.Moreover, Karen's accommodating nature was a breath of fresh air. She was flexible with scheduling viewings and always made an effort to work around our busy lives. Whether it was early morning or late evening, Karen was willing to meet us at our convenience. This level of dedication is not something you encounter every day.Throughout the entire process, Karen maintained a positive and upbeat attitude. Her enthusiasm for helping us find the right home was contagious, and it made the experience enjoyable rather than overwhelming. I wholeheartedly recommend Karen at Beauchamp Park, Her patient, helpful, and accommodating nature, combined with her informative approach to sales, sets her apart from others in the industry. If you want a representative who will prioritize your needs and guide you through the process with care and expertise, look no further than Karen. Thank you, Karen, for everything!

Davis · 13 November 2024

★★★★★ 5/5

Trustpilot

She’s a keeper

Maddison was stress free to deal with and went above and beyond. She raised the job for a vulnerable person even though the household wasn’t marked as having a vulnerable person in it. She explained due to my mums health problems I should call and have her added to the system so the next agent wouldn’t need to add her as a one off and it can be on there permanently. I feel as if she didn’t need to be as thorough or be extra helpful as she would’ve still done her job just fine I’ve had bad experience with L&Q before so whoever is reading this, please keep her as part of your team. Give her a pay rise or whatever it takes.

Kamar · 12 November 2024

★★★★★ 1/5

Trustpilot

We have not heard anything from L&Q…

We have not heard anything from L&Q since it took over from Trafford Housing Trust and Laurus. We do not know what is happening with our estate. Promises were made but have not been forefilled. I.e. roads being done, verges not being maintained, phase 2 being done. I didn't even get any acknowledgement that my 2 year care term had ended. The estate seems to have been abandoned. I'm OK with the quiet and the greenery that is at the moment but fear the future. We know nothing about what is going to happenn if anything with the Vision Laurus Estate in Skelmersdale.

Sarah · 6 November 2024

★★★★★ 5/5

Trustpilot

Nipa made the process seamless

We visited the L&Q Barking Riverside office about two months ago and had the pleasure of meeting Nipa Hussain, who guided us through viewing a beautiful two-bedroom flat that we immediately fell in love with. From the start, Nipa was incredibly helpful, ensuring we had all the information we needed to make an informed decision. With her support, we felt confident in moving forward with a 25% Shared Ownership purchase of the property.Nipa made the process seamless by introducing us to a mortgage advisor and solicitors, staying involved at every step of our buying journey. Thanks to her dedication and assistance, we were able to exchange contracts last Friday, and we’re thrilled to be completing on November 15th.Overall, our experience with Nipa and L&Q has been fantastic, and we’re so excited to start this new chapter in our dream home. Highly recommend her and the team at L&Q for anyone considering buying at Barking Riverside!

Leteechia · 4 November 2024

★★★★★ 5/5

Trustpilot

Kew Bridge Rise - Launch

I booked an appointment for property viewing at Kew Bridge Rise’s launch on the 19th of October 2024 at 11:30. The event was a remarkable showcase of the stunning properties and meticulously designed spaces. Attendees had the opportunity to experience the harmonious blend of modern architecture and natural surroundings that Kew Bridge Rise offers. The atmosphere was vibrant, with a well-organized layout that allowed guests to explore each unique aspect of the development.Highlighted was the innovative features and luxurious finishes that set Kew Bridge Rise apart -from the spacious interiors to the eco-friendly amenities, every detail was thoughtfully curated to provide residents with a high quality living environment. The event also offered a glimpse into the community- focused vision of the development, emphasizing a lifestyle that balances comfort and sustainability.A special mention must go to Nicki and Sophia - the former is whom I had exchange of communications via email pre and post the viewing event, and the latter was the one who showed me around and answered my queries, both exemplified professionalism throughout the time spent with them. Their extensive knowledge about the properties and their enthusiastic engagement with attendees were truly commendable. Nicki's insightful explanations and Sophia's detailed responses to queries ensured that all information was conveyed clearly and comprehensively. Their presence greatly enhanced my overall experience of the viewing.Overall, the Kew Bridge Rise launch was a successful and impressive event. Thanks to the outstanding efforts of Nicki and Sophia, attendees left with a thorough understanding of the development's offerings and a deep appreciation for its design excellence. Their ability to address queries in detail and their professional demeanor were key elements that contributed to the positive reception of the viewing.

G · 1 November 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with L&Q. A serious leak was first reported on 16 August and, despite repeated calls and emails, it has still not been properly resolved more than a month later. We have sent photos and videos showing significant water coming through the ceiling, along with concerns about the ceiling and bathroom electrics.

Sergei · 24 September 2026

★★★★★ 1/5

Trustpilot

North west housing lead manager harassing and bullying tenants

I have to write a review after a year of bullying and harassment from this very horrible woman “North West London housing lead manager” coming to my flat just a month after I moved in to harass me and request illegal question regarding how I pay my rent and what work I do and all these privacy data breach that is illegal to request. Most of those LQ buildings are offered to council tenants and they think they can invade someone’s property worn out advising and request private information. I reported her and so far I believe one of the person who responded the messages just delete the messages and some how it seems that it’s a corruption going on with some workers under this housing lead management. There is weird things going on on the block I love the flat is fault there were a massive water leakage that came from nowhere and there is cracks all over the building and black mold growing around the base of the busing because of the water leakage in a tenants apartment on the top floor of this building. There is a smell of chemicals going all around my apartment from the ceiling and gas smell even though the block is all electric there is incoming air from outside entering those flats but mainly affecting me because my apartment is one of the top floors, the company in general is horrible and the some workers are wicked and unprofessional. I believe the administration should get rid of someVery nasty staff and put someone competent professional human being that can actually response their emails and do genuine work to help tenants rather than spreading hate and nasty dodge behaviour using other staff under this management, to spread evilness and wrong doing against tenants and sending fake letters with complaints and gossiping to put one tenants against another. Loads of wrong things going on with this management several complaints and I believe the emails is being deleted by the person who handles it and it should be investigated and the management should change to see if all those evil feedback with complaints about leaking, abuse, health and safety hazards, bullying and harassment would disappear. I believe that there is a lot of good staff that try to help tenants buy some evil person stop them carrying out genuine work with attempt to destroy tenants lives lining on those buildings. I reported severalComplaints emails and the issue still ongoing with a chemical odor entering my flat and since I moved to this dump my health has declined and I have headaches, nausea and dizziness when staying inside this flat. I have to get out and sleep elsewhere when the smell is strong and this manager has corrupted any genuine work that should be carried out by sending cowboys that never done any investigation bunch of clowns that just came in and out so hell on this horrible person and God will strike her someday because what goes around comes around you don’t touch who is quiet you will get back evil. This manager has ignored all the complaints forseveral months and manipulated others to not do anything, I reported her and nothing was done now I will take it further this plague won’t mess with me and my life no more. She hides herself by using others and now no more messages were responded som e I reported her and LQ needs to remove this woman from the management nobody likes her on the building, she is a ghost stalker makes phone calls pretending to be someone else to gather information of what’s going on my flat by pretending being someone else, last time she came again to my flat to harass me someone came to me and told me she being to my flat to try to harass me I checked my cameras ans saw it was her on the door and recognised her from the first time she came to harass me and collect information she shouldn’t be asking for tenants. I don’t know how LQ a big company received reports from this type of behaviour against a horrible staff such as this and haven’t done anything. Not being enough having an issue with a nasty flat given to me with the intention to damage my heath and murder me because 1 year of complaints and nothing was done, a month and some weeks ago there were 4 people on top of the building to carry out work and drilling and from that same day I could smell chemicals in my flat very strong my monitors were beeping I called them and they send a false workers that didn’t even turned his machine to check forAny smell around the flat when the fire brigade came the monitor was accusing some chemical smell from the small door and the entrance door and advised me that I should contact the heath and safety environment because when they came was 4 hour after I called and I opened the windows so the smell dissipated. There is a minority of evil playing with tenant’s live and I don’t believe LQ is aware of it and should investigate. This housing lead should be investigated and sacked.

Pp · 21 October 2024

★★★★★ 5/5

Trustpilot

I had a great experience

I had a great experience.Communication was spot on, transparent and always present in a timely manner every step of the way.Clare was an immense help, listening and pushing forward with the application, going the extra mile.The whole process is happening online, pretty much, on a easy to use, intuitive, platform.Kudos to Saif too, who was super understanding and helpful in providing all the details required re the proprieties and other enquires right away.Really satisfied with how everything played along.

Vinicius · 11 October 2024

★★★★★ 5/5

Trustpilot

Replacement Ceiling Light Fixture - Repair

This repair was straight forward to report - I always do an online form as it means I can complete it in accordance with the time restrictions on my day and I don’t have to remember to call within a certain time only. Electrician team were able to allocate me an appointment on my non-working day and were around early which meant I still had the rest of the day to do other bits. Electrician was literally finished within 10 mins or so. Faultless service for this repair.

J · 17 September 2024

★★★★★ 5/5

Trustpilot

Lovely new house

Our experience with L & Q has been great. We have just purchased a shared ownership house on Ashlawn Rise. Karen the Senior Sales Associate has been fantastic from the beginning of the sale to completion. She was so helpful and supportive and positive through the whole journey. She explained the whole process and supported us with all of our enquiries. It was a long journey moving but we were supported all the way. The house is perfect, it's beautiful inside and we are all very happy. Thank you L & Q

Luca · 11 September 2024

★★★★★ 5/5

Trustpilot

Excellent Viewing Experience at Kew Bridge Rise - Helpful and Welcoming Team

I recently had the pleasure of viewing a property at Kew Bridge Rise, a new development by L&Q. The viewing experience on September 7th was excellent. Nicki and the team were incredibly welcoming to my family and me. They provided a comprehensive tour of the property and were extremely helpful, answering all our questions thoroughly and professionally. Their knowledge of the development and attention to detail was impressive. The viewing gave us a great insight into what living at Kew Bridge Rise would be like. I highly recommend booking a viewing if you're interested in this development - the team's expertise and friendly approach make it a worthwhile experience.

Berk · 11 September 2024

★★★★★ 1/5

Trustpilot

Poor service unsafe and no priority given for emergency

No one turned up for the electrical emergency job within the 4hr period. I’m a disabled resident medically unwell and cannot sleep incase there is an electrical fire again which spreads. Called back emergency line at midnight but still waiting for an update or an operative to fix the fault. There was no previous issue with my electrics but L&Q sent someone to change and check my electrics last week for no reason and subsequently the electric fan vents stopped working as well as light sockets melting and burning after they rewired it. A whole mess made and left us at risk due to electrical burning.

Ms · 9 September 2024

★★★★★ 5/5

Trustpilot

Beam Park

I would like to say a massive thanks to Tamika at L&Q Beam Park. She was fantastic throughout the process, answered every question, was always patient and made the sale extremely easy. It wasn't always smooth sailing as it is a new build and there were many moving parts outside of her control, but she always kept me informed throughout the building process. I'd highly recommend getting in touch with her if you were thinking of buying a new home.

Oisin · 7 September 2024

★★★★★ 5/5

Trustpilot

Nicki Clark; Exceptional Service Beyond Expectations

we are thrilled to share our experience with Nicki Clark of L&Q, who provided outstanding service during our recent apartment purchase at Western Circus. From the moment we first reached out, Nicki demonstrated a level of dedication and professionalism that truly set her apart.Navigating the real estate market is daunting, especially in these times and as first time buyers, but Nicki made the process smooth as possible and took the time to thoroughly understand our needs and preferences, offering insightful advice and guidance that was tailored specifically to us. What truly stood out was Nicki’s willingness to go above and beyond. She was always available to answer our questions, address our concerns, and provide updates.In addition to Nicki's professional expertise, she displayed a genuine care, making us feel supported and valued throughout the entire process. Thanks to Nicki, we found our dream apartment at Western Circus, and the entire process was made as seamless as possible. If Nicki is your salesperson, you will be in safe hands. She truly set a high standard for what excellent service should be.

Adam · 5 September 2024

★★★★★ 5/5

Trustpilot

Truly caring and professional experience

We recently had the pleasure of working with Karen, Senior Sales Associate during the purchase of our forever home in Willow Grove, and we couldn't be more satisfied. From the start, we didn’t expect much beyond the basics, but Karen truly exceeded our expectations.Karen was incredibly helpful and took the time to thoroughly explain every step of the process to us. Her level of organization is remarkable; she remembered every detail about our preferences and situation, making us feel valued and understood throughout the entire journey. What stood out most was how genuine Karen is. She doesn’t just treat this as a job, it’s clear she puts her heart into helping her clients. We were always kept up to date with any changes, and she made sure to notify us whenever there was an update or if she was going to be unavailable. This level of communication made us feel comfortable, respected, and well taken care of.We feel so fortunate to have had Karen supporting us through this process, and we wholeheartedly recommend her to anyone looking to purchase a home.

Ceci · 21 August 2024