LQ London reviews

Hi Katerina P,Thank you so much for your 4-star review!🙂We’re so pleased you had a great viewing experience with Sefik and we’re very proud to know he’s delivering a fantastic service to our customers, even during those difficult times when things don’t go quite as planned which us fantastic.Your kind words truly are appreciated and we’re always available if you have any questions we can gladly answer for you.Many ThanksCustomer Service Team

Hi Konstantina,Thank you so much for your review and for sharing your journey with us so far 🙂We’re pleased you’ve had an amazing experience with Sefik, he’s certainly a great asset to us and it’s so lovely to read you’ve had the best possible experience in finding your new home too.It really is reassuring to read such amazing feedback like yours so many thanks again for sharing your wonderful review and we wish you the very best as you continue your journey with us.Many ThanksCustomer Service Team

Hi Sagal, Thank you so much for your review and positive feedback. 😊We always strive to provide the best service and it's wonderful to hear that our engineer was able to meet your expectations. His patience, politeness, and thorough work ethic are indeed qualities we value greatly. We appreciate your comments regarding consistency and will certainly take that on board. We aim to ensure all of our engineers deliver the same high standard of service you experienced. Many Thanks Customer Service Team

Hi Lilian,Thank you very much for your 5-star review and for sharing your journey with us.Your heartfelt comments for Mubin mean the world to us and we're sure Mubin will be chuffed by your amazing feedback too.It truly is wonderful to know he's delivering a fabulous service and helping our customers with their journey into finding a new home.Many thanks again for sharing your experience and feel free to reach out to us if there's anything else we can do for you. In the meantime, wishing you lots of happiness in your new home and we hope you make many happy memories too😊Customer Service Team

Hi Brooker, Wow thanks so much for the 5 stars!We're truly delighted to hear about your outstanding experience with Zakiya. Thank you for taking the time to leave such a thorough and positive review. Zakiya is indeed an asset to our team and we feel privileged to have her. Your words will surely be passed onto to her as an acknowledgement of her amazing customer service. We look forward to maintaining a consistent, helpful and efficient service. Many Thanks Customer Service Team

Hi Djanet,Thank you so much for your fabulous review! 😊We're thrilled to hear you had a positive experience! We always aim to provide our residents with the best service possible, and it's fantastic to hear that John exceeded your expectations. Your kind words for John are truly appreciated, and we're delighted that you were pleased with his work and expertise.It was a pleasure to assist you, and we're eagerly looking forward to helping you again.Many Thanks,Customer Service Team

Hi Wendy,Thank you so much for leaving us a review!We've enjoyed hearing about your experience with us, and it makes us happy to know everything went perfectly for you.It's also wonderful to know that our maintenance department was responsive and that you were happy with the work completed. We always aim to provide excellent customer service, and we're glad that our operatives were polite and respectful too.A huge thanks once again for your amazing review and kind comments. We hope we can be of help again soon 😊Customer Service Team

Hi Selin, Wow thanks so much for the glowing 5 star review! 😊We're thrilled to hear that you had a positive experience with Karen. Your feedback will certainly be passed on to her. Thank you for choosing to buy through us, and remember we're here should you need us so just reach out. Many Thanks Customer Service Team

Hi Joshua, Thank you so much for sharing your experience with us. We’re truly sorry to hear about the issues you faced with service charge calculations and the lack of support during the sale of your shared ownership property. We understand how frustrating and disappointing this must have been, and we really appreciate you bringing these concerns to our attention. Your feedback is invaluable as we continuously strive to improve our services for all shared owners, and we sincerely apologise if we fell short of your expectations during your time as a shared owner with us. Thank you again for your valuable feedback, and we wish you the very best for the future. Customer Service Team

Hi Pink kush,Thank you so much for your review.We value your feedback and we're very sorry to learn your home was burgled which we can imagine was an upsetting experience for you.We're pleased your home has since been made safe and you've given our operative 10/10 for doing a great job.Thank you for also raising your concerns regarding the refurbishment works and we're saddened you're still awaiting a response from us. We'd very much love to help and investigate why this is happening, but we need to obtain further details from you.If you're not already in touch with us, we kindly invite you to send us at email where our dedicated team will do their utmost to help. Our email address is lqdirect@lqgroup.org.uk and it'll be helpful to us if 'Trustpilot' is used as your email subject when emailing us on this occasion.Many ThanksCustomer Service Team

Hi Hristina, We appreciate you bringing these matters to our attention through your review. We recognise the inconvenience caused by the issues with your bathroom tiles and the swollen bath panel, and understand your frustration regarding the delay in scheduling repairs. Your concerns are important to us, and we are committed to helping you resolve them as soon as possible. Please contact us at contact@lqgroup.org.uk with ‘Trustpilot’ as the email subject, so we can work towards a swift resolution. Thank you for your patience and we look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Oyelude, Thanks for the glowing 5 star review! 😊It's wonderful to hear you have had such a great experience facilitated by Toni and Olivia. They truly embody many amazing qualities and it's great to see their hard work being appreciated. They indeed make a fantastic team and we are grateful to have them. Many Thanks Customer Service Team

Hi Mei, We're loving seeing your 5 star glowing review! Thank you for your kind words and positive review. We're overjoyed to hear that Tia and Tayla were able to assist you and make your house buying experience less stressful. Your recommendation means so much to us. We aim to provide the best services to our Customers so it's great to hear we hit the mark for you. Many Thanks Customer Service Team

Hi Ahmed,Thank you for taking the time to share your journey with us,We’re so happy Amarjit supported you with your enquiries and we're delighted you love the quality of the flat too. It really is nice to hear such amazing feedback like yours 😊Many thanks again and feel free to reach out to us if there’s anything we can do for you.Customer Service Team

Hi Adeola, Thank you so much for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, and we are genuinely sorry to hear that the work carried out did not meet your expectations. We understand how frustrating and disappointing this must be for you, and we sincerely apologise for any inconvenience this has caused. Your satisfaction is very important to us, and we're committed to making things right. If you require any further help or would like us to look into your concerns in more detail, please don’t hesitate to get in touch. You can reach us by emailing contact@lqgroup.org.uk (please include 'Trustpilot' in the subject line), and our dedicated team will be more than happy to assist you and work towards a resolution. Thank you again for your feedback 🙂 Customer Service Team

Hi Quiea Teresa Sergio,Thank you very much for rating your experience with 4 stars! 😊We're glad you found the process smooth, and that Tina was helpful in guiding you through. It certainly makes us happy to know we have a great member of the team doing an amazing job for our customers.We understand your disappointment about the incorrect balcony key during the handover, and we sincerely apologise for the inconvenience this may have caused you. We sincerely hope that you’ve since received the correct keys, but if there are any issues, please do let us know.Many thanks again, and we wish you good health and happiness in your new home.Customer Service Team

Hi June,Thank you very much for your review and for letting us know how your recent visit went with us.It's great to know your security light was replaced and we hope it makes you feel more secure inside your home too.We're sorry the new light isn't quite what you expected and whilst we try to replace like for like, sometimes it's not always possible. Lights with sensors are also more cost and energy efficient but we appreciate this type a light isn't suitable for all.We’re of course here for you and if you have any questions you would like to ask, it'll be our pleasure to help. Feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll most certainly do our best for you.Many ThanksCustomer Service Team

Hi Damian,Thank you so much for taking the time to share your experience with us.We've enjoyed reading your review and we're over the moon to learn you’ve had the most wonderful experience. Phoebe has certainly made us proud, and it makes us happy to know how much she's helping our customers during their journey with us too.Many thanks again for your amazing review and feel free to reach out to us if there's anything further we can do for you 🙂Customer Service team

Hi Elizabeth G,Thank you so much for taking the time to share your concerns with us.We’re truly sorry this has happened, and we understand why this is upsetting for you too.We’d love to investigate what has happened here and look at was we can assist you further.Please can you kindly email the details to us along with your full address and our amazing team here will do their utmost to help.Our email address is lqdirect@lqgroup.org.uk and we advise to you use ‘Trustpilot’ as your email subject as this information will be helpful for us as well.Many Thanks Customer Service Team

Hi Rebecca,Thank you so much for your amazing review! 🙂It's great to hear Nicki has been so helpful and supportive with your home buying journey. it's wonderful to know that Nicki has provide exceptional customer service and exceeded your expectations. We're super proud of her dedication and expertise.Your kind words mean the world to us and we just know Nicki will be pleased with your fabolous review too.Many ThanksCustomer Service Team

Hi Ejaz, Thank you for taking the time to leave us a positive review. We're pleased to hear that you had a good experience and that Tina was particularly helpful. We apologise for the issues with the internet access and if the EPC rating was different from what we had advertised. We aim to provide accurate information and services that meet your needs. If you need any further assistance or have any other issues or concerns, please feel free to contact us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and one of the team will be keen to assist. Many Thanks Customer Service Team

Hi Brock Elbank,Thank you so much for your feedback!We're so pleased you've taken time out to share your views, your feedback is important to us as it helps us to understand the areas in need of improving, as well as learning from our residents on the kind of service they expect to receive from us too.We hear your concerns with a carpenter being sent for a groundwork job but there could be a good reason for this to happen. For example, some of our operatives are multi trained in other areas and sometimes arrangements are made for a different trade to attend purely to take photos which’ll then be reported back to a maintenance supervisor.We’re so sorry you’ve felt the need to undertake some repairs inside your home, but we appreciate this could cause some disappointment. We can’t stress enough that we wouldn’t expect any of our residents to carry out repairs we hold responsibility for, and we always encourage and welcome new repairs so we can arrange for them to be completed accordingly.We hope you find this information helpful, however if we can be of further help to you, please let us know by reaching out to us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject. It’ll be with great pleasure to further assist you, and we’ll of course do our utmost to help.Many ThanksCustomer Service Team

Hi James,Thank you so much for your fabulous review! 😀We absolutely love your praises for Richard and most importantly we’re so pleased your journey into purchasing your new home was an excellent experience for you.We just know Richard will be delighted to know how much you’ve appreciated his help and hard work too, so thank you once again for sharing this with us.In the meantime, we hope your new home brings you lost of happiness and great memories too.Customer Service Team

Hi Ashish,Thank you for your wonderful review!We're thrilled to hear that you had such a positive experience with our team. We take pride in our commitment to providing excellent customer service, and we're delighted that you found our Sales Representative at Reading Bankside Garden to be so helpful. Your kind feedback has certainly made our day.We hope to welcome you back again soon 😊Many Thanks,Customer Service Team