LQ reviews

Hi Andre,Thank you so much for leaving us a 4-star review!We truly appreciate your feedback and the time you took to share your experience with us.We understand how frustrating it can be when the initial service doesn't meet expectations. We always aim to provide the right assistance from the beginning, so we apologise if we fell short in your case. Your feedback is valuable to us, and we will use it to enhance our communication and ensure a smoother experience in the future.We're pleased that the correct plumber was promptly dispatched and that the repair met your satisfaction.Thank you once again for your review! 😊Customer Service Team

Hi Lindsey,Thank you so much for taking the time to share your experience with us.We're truly sorry to hear that we failed to keep to your appointment as planned, and we understand the disappointment it causes when this happens.We appreciate that the mould issue is a concern for you, and we sincerely hope there are no further issues with your appointment.If for any reason you experience further problems, please feel free to reach out to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to offer further help and assistance in resolving this for you.Our sincerest apologies to you once again for the inconvenience and upset caused.Many Thanks,Customer Service Team

Hi Carina, Thank you so much for reaching out to us with your review. We're deeply sorry to hear about the incredibly difficult and traumatic experience you and your family have endured, and we understand the significant impact this situation has had on you. We recognise the seriousness of the ongoing issues with the property and are aware of your current situation. We're truly sorry you've had to go through this, and we sincerely apologise if our rehousing process is taking longer than you had hoped. Please be assured that we are taking your request for rehousing very seriously. We hope this gives you some reassurance, but if you have any further questions, please email our team at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and they will make sure your concerns are raised with the correct team. Thank you again for sharing your experience with us. Customer Service Team

Hi Mr Chin,Thank you so much for taking the time to leave us a review.We're extremely sorry to learn there's a problem with antisocial behaviour where you live. We appreciate why this is a worry for you and we would like to reassure you, any allegations of drug use are taken seriously and expected to be reported to the police straight away,We sincerely apologise if you feel we haven't handled the situation how you had hoped but if you have any further questions or need our help with this matter, please feel free to reach out to us and we'll be more than happy to arrange for dedicated member of staff to contact you.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us in this way.Many ThanksCustomer Service Team

Hi Adam, Your lovely comments and 5 star review truly made our day. Thank you so much!We're absolutely thrilled to read your review. We're delighted our team could provide fantastic communication and a friendly, kind service. It's great to know that what you thought might be a stressful process turned into a complete breeze. Our team will be so pleased to hear your kind words. Once again, thanks for taking the time to leave us such wonderful feedback. Many Thanks Customer Service Team

Hi Sadjad,Congratulations on your new home! 🎉We’re truly overwhelmed by your amazing review, and we can’t thank you enough for sharing your journey with us too.Your praises for our sales associate at Kidbrooke Village mean so much to us. We just know Jo will be most grateful for your kind words too and we’re pleased you had the help and support from the whole team.We’re honestly over the moon you’ve chosen your home with us, and it’s an absolute pleasure guiding you into homeownership which is a massive achievement you should be very proud of.Wishing you all the best Sadjad, and we hope your new home brings lots of happiness and new memories for you to treasure.Many ThanksCustomer Service Team

Hi Andrea,Congratulations on your exchange! This is fabulous news with exciting times ahead.We really appreciate you leaving us a 5-star review following your journey with us and we're super proud you've had the best possible experience with Anna, and not forgetting Jodie too.We truly are pleased for you, and we wish you every happiness in your new home.Many thanks again Andrea! 😊Customer Service Team

Hi Liam,Thank you so much for your amazing review and for sharing your journey with us.Your kind words for Nipa really show what a fantastic job she does in always making sure her customers have the best possible experience.We’re thrilled that Nipa was proactive throughout your journey. It definitely makes a huge difference to your experience..... she truly is a great asset to the team.Many thanks again for your fabolous review! Wishing you well and lots of happiness in your new home too 😊Customer Service Team

Hi Richard,Thank you so much for your amazing review! 😊We've loved hearing about your journey with us and to learn about your positive experience with our team. It's fantastic to know that Joanne and Joanna provided you with exceptional service. Their dedication to providing accurate information and guidance is a testament to their commitment to customer satisfaction.We truly value your praises and kind words, and we're certain that both Jo's will be most thankful for your feedback as well.Wishing you all the happiness in your new home, and thank you for choosing your home with us.Customer Service Team

Hi Yasmin,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We will forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Abi,Thank you so much for your amazing review!😊Your praises for Richard at our Darwin Green scheme have certainly made us proud and we’re so pleased you’ve had a wonderful experience.We’re sure Richard will be delighted with your kind words too so thank you so much for sharing them with us.Wishing you all the best Abi as you continue your journey with us and feel free to reach out to us at any time if there's anything you need help with, and it'll be our pleasure to help you.Many ThanksCustomer Service Team

Hi Sencer, Thank you for giving us a 5 star review. Your support means a lot to us!Your kind words have truly brightened our day! It's always so pleasing to see that our dedicated team and the excellent service they offer is significantly appreciated. We are particularly pleased to hear how satisfied you've been with the responsiveness of our team, especially Fehim. He's indeed a crucial element of our team and his ability to resolve any issues is exemplary. Receiving feedback such as yours encourages us to continue the work we do and strive to provide the same level of service consistently. Many Thanks Customer Service Team

Hi Abdul, Thank you so much for your kind and amazing review! 😊 It means so much to us that you’ve taken the time to share your experience with Amy, she’s certainly made us feel proud. Most importantly, we’re over the moon that you’ve had the best possible experience, and we look forward to delivering the same quality service to you again in the future. Thank you from all of us! Customer Service Team

Hi Genobia, Thank you so much for your review and for sharing your concerns with us. We truly value your feedback and are sorry to hear that you were dissatisfied with our repairs service. We sincerely apologise if the service and quality of repairs hasn't met your expectations, and we completely understand why this would be concerning for you. If there’s anything more we can do to help, we’d love to hear from you so we can help make things right. Our team is always here for you, and you’re more than welcome to email us at any time - It would be our utmost pleasure to assist you in any way we can. Please feel free to reach us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject so we can assist you more efficiently. Thank you again for sharing your valuable feedback with us 🙂 Customer Service Team

Hi Priscilla, That's fantastic news to hear! Your satisfaction means so much to us and we're happy to receive a 5 star review. 😊It's great to know that Mark and Callum have done an excellent job with your windows. We hope your enjoying your new windows and feel free to contact us should you need any more assistance, we're always here and happy to help. Many Thanks Customer Service Team

Hi NC & AK,Thank you so much for leaving such a wonderful review!Your heartfelt comments mean a lot to us, and to hear that you felt supported during such a significant life event makes us super proud. We always strive to provide exceptional customer service, and we truly are thrilled to hear that Yasmin went above and beyond to make your move as smooth as possible.We're certain Yasmin will be most grateful for your kind words too 😊Wishing you all the best in your new home, and we hope you make many happy memories to cherish.Many Thanks,Customer Service Team

Hi Melissa,Thank you so much for your amazing review!We've absolutely enjoyed reading your journey with us and we're thrilled to hear of your praises for Alanis. It's great to know Alanis supported you throughout the buying process, this is exactly what we like to hear, and we'll certainly pass on your thanks to Alanis too.Congratulations on becoming a homeowner too! Buying a home is a massive achievement and we can imagine the excitement you're going through right now. We hope you settle in well and we wish you both happiness in your new home together.Many ThanksCustomer Service Team

Hi Ola,Thank you very much for your kind words and 5-star review! 😊We're thrilled to hear about your positive experience and it's wonderful to know that you were impressed by the professionalism and expertise of Shaun. We're so grateful to you for recognising his dedication and commitment to providing excellent service and it makes us proud to know he's doing a fabolous job for our resident’s.It's an absolute pleasure to help, and we look forward to helping you again.... hopefully sometime soon.Customer Service Team

Hi Carl, Thanks for leaving us a review and bringing this to our attention. It's great to hear that you're happy with the service provided by Swale.However, we would like to apologise for any miscommunication or misunderstanding during you interactions with us. We strive to provide clear, consistent, and accurate information, and it is regrettable that this standard was not met in your case. We will log your feedback this to help us understand what's gone wrong and take steps to stop it from happening again in the future. As for appointment timings, we understand that our residents have work commitments and arranging appointments can be tricky. Nevertheless, as you can appreciate, our day to day operations and appointments are typically scheduled during business hours. This is common practice across most industries. We realise this may pose an inconvenience, and we always strive to offer the most suitable dates and appointment times at the point of contact. Thank you again for bringing this to our attention. Your feedback in invaluable, as it helps us to improve our services and rectify any areas where we may fall sort. Many Thanks Customer Service Team

Hi M.E.C,Thank you so much for taking the time to share your experiences with us.It's so nice to hear that you found Tina and Azfarul to be both helpful and responsive, and it's certainly reassuring for us to hear this too.We're always looking to improve our services and we appreciate your feedback on the positive changes you've noticed.We're also committed to providing excellent customer service, and we're truly glad to hear that you had a positive experience with us.Many thanks again for your wonderful review! 🙂Customer Service Team

Hi Yvonne,Thank you so much for your kind review and heartfelt comments 😊We’re truly overwhelmed by your feedback, and we’re glad you’re loving the service from our Neighbourhood Hood Housing Lead (previously know as Housing Managers). It certainly makes a whole world of difference when your greeted with a friendly smile and effort is made in visiting residents.Many thanks for sharing this with us, it truly is greatly appreciated and we’re sure Sherli will be delighted with your wonderful review too.Customer Service Team

Hi Serpil,Thank you very much for your amazing review!We've absolutely enjoyed reading your review and hearing about the fantastic journey you've had, and we're thrilled you had such a positive experience with us too. It's wonderful to know that Nipa was able to help you achieve your dream of purchasing a property. We always strive to provide exceptional service, and we are so pleased that Nipa went above and beyond to assist you. Wishing you many years of happiness in your new home and thank you once again for your kind words and for choosing us😊Customer Service Team