LQ London reviews

Hi Abi,Thank you so much for your amazing review!😊Your praises for Richard at our Darwin Green scheme have certainly made us proud and we’re so pleased you’ve had a wonderful experience.We’re sure Richard will be delighted with your kind words too so thank you so much for sharing them with us.Wishing you all the best Abi as you continue your journey with us and feel free to reach out to us at any time if there's anything you need help with, and it'll be our pleasure to help you.Many ThanksCustomer Service Team

Hi Sencer, Thank you for giving us a 5 star review. Your support means a lot to us!Your kind words have truly brightened our day! It's always so pleasing to see that our dedicated team and the excellent service they offer is significantly appreciated. We are particularly pleased to hear how satisfied you've been with the responsiveness of our team, especially Fehim. He's indeed a crucial element of our team and his ability to resolve any issues is exemplary. Receiving feedback such as yours encourages us to continue the work we do and strive to provide the same level of service consistently. Many Thanks Customer Service Team

Hi Abdul, Thank you so much for your kind and amazing review! 😊 It means so much to us that you’ve taken the time to share your experience with Amy, she’s certainly made us feel proud. Most importantly, we’re over the moon that you’ve had the best possible experience, and we look forward to delivering the same quality service to you again in the future. Thank you from all of us! Customer Service Team

Hi Priscilla, That's fantastic news to hear! Your satisfaction means so much to us and we're happy to receive a 5 star review. 😊It's great to know that Mark and Callum have done an excellent job with your windows. We hope your enjoying your new windows and feel free to contact us should you need any more assistance, we're always here and happy to help. Many Thanks Customer Service Team

Hi Genobia, Thank you so much for your review and for sharing your concerns with us. We truly value your feedback and are sorry to hear that you were dissatisfied with our repairs service. We sincerely apologise if the service and quality of repairs hasn't met your expectations, and we completely understand why this would be concerning for you. If there’s anything more we can do to help, we’d love to hear from you so we can help make things right. Our team is always here for you, and you’re more than welcome to email us at any time - It would be our utmost pleasure to assist you in any way we can. Please feel free to reach us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject so we can assist you more efficiently. Thank you again for sharing your valuable feedback with us 🙂 Customer Service Team

Hi Melissa,Thank you so much for your amazing review!We've absolutely enjoyed reading your journey with us and we're thrilled to hear of your praises for Alanis. It's great to know Alanis supported you throughout the buying process, this is exactly what we like to hear, and we'll certainly pass on your thanks to Alanis too.Congratulations on becoming a homeowner too! Buying a home is a massive achievement and we can imagine the excitement you're going through right now. We hope you settle in well and we wish you both happiness in your new home together.Many ThanksCustomer Service Team

Hi NC & AK,Thank you so much for leaving such a wonderful review!Your heartfelt comments mean a lot to us, and to hear that you felt supported during such a significant life event makes us super proud. We always strive to provide exceptional customer service, and we truly are thrilled to hear that Yasmin went above and beyond to make your move as smooth as possible.We're certain Yasmin will be most grateful for your kind words too 😊Wishing you all the best in your new home, and we hope you make many happy memories to cherish.Many Thanks,Customer Service Team

Hi Ola,Thank you very much for your kind words and 5-star review! 😊We're thrilled to hear about your positive experience and it's wonderful to know that you were impressed by the professionalism and expertise of Shaun. We're so grateful to you for recognising his dedication and commitment to providing excellent service and it makes us proud to know he's doing a fabolous job for our resident’s.It's an absolute pleasure to help, and we look forward to helping you again.... hopefully sometime soon.Customer Service Team

Hi Carl, Thanks for leaving us a review and bringing this to our attention. It's great to hear that you're happy with the service provided by Swale.However, we would like to apologise for any miscommunication or misunderstanding during you interactions with us. We strive to provide clear, consistent, and accurate information, and it is regrettable that this standard was not met in your case. We will log your feedback this to help us understand what's gone wrong and take steps to stop it from happening again in the future. As for appointment timings, we understand that our residents have work commitments and arranging appointments can be tricky. Nevertheless, as you can appreciate, our day to day operations and appointments are typically scheduled during business hours. This is common practice across most industries. We realise this may pose an inconvenience, and we always strive to offer the most suitable dates and appointment times at the point of contact. Thank you again for bringing this to our attention. Your feedback in invaluable, as it helps us to improve our services and rectify any areas where we may fall sort. Many Thanks Customer Service Team

Hi Yvonne,Thank you so much for your kind review and heartfelt comments 😊We’re truly overwhelmed by your feedback, and we’re glad you’re loving the service from our Neighbourhood Hood Housing Lead (previously know as Housing Managers). It certainly makes a whole world of difference when your greeted with a friendly smile and effort is made in visiting residents.Many thanks for sharing this with us, it truly is greatly appreciated and we’re sure Sherli will be delighted with your wonderful review too.Customer Service Team

Hi M.E.C,Thank you so much for taking the time to share your experiences with us.It's so nice to hear that you found Tina and Azfarul to be both helpful and responsive, and it's certainly reassuring for us to hear this too.We're always looking to improve our services and we appreciate your feedback on the positive changes you've noticed.We're also committed to providing excellent customer service, and we're truly glad to hear that you had a positive experience with us.Many thanks again for your wonderful review! 🙂Customer Service Team

Hi Serpil,Thank you very much for your amazing review!We've absolutely enjoyed reading your review and hearing about the fantastic journey you've had, and we're thrilled you had such a positive experience with us too. It's wonderful to know that Nipa was able to help you achieve your dream of purchasing a property. We always strive to provide exceptional service, and we are so pleased that Nipa went above and beyond to assist you. Wishing you many years of happiness in your new home and thank you once again for your kind words and for choosing us😊Customer Service Team

Hi Jennipher, Thank you so much for your fantastic 5-star review! We are absolutely delighted to hear that our staff were polite and provided clear explanations regarding your repair. It warms our hearts to know that your experience with us was so positive, and we truly appreciate you taking the time to share your experience with us. We look forward to helping you again, sometime soon! Many thanks, Customer Service Team

Hi Ashley, Thank you so much for the amazing five-star review! 😊 We're delighted to hear how happy you are with the fantastic work done to transform your home. Knowing that you love your beautiful new space fills us with pride. Your kind appreciation means a lot to us, and we hope you enjoy your gorgeous new kitchen for many years to come. Thanks again for your wonderful feedback! Customer Service Team

Hi Christine, Thank you so much for leaving us such a fantastic 5-star review! 😊 We're absolutely thrilled to hear that our contractor delivered such a positive experience for you. It brings us great pride to know that the operatives were polite, efficient, and kept the area neat while completing the job quickly. We're also delighted to hear that you're so pleased with the final outcome. Your kind feedback means the world to our team, and we look forward to assisting you again in the future! Many thanks again! Customer Service Team

Hi Cat, Thank you so much for your review! We really appreciate you taking the time to share your feedback with us, and we're sorry to hear about your dissatisfaction with our response time and repairs service. We sincerely apologise that we haven't met your expectations on this occasion and for the delay in the appointment offered. Whilst we appreciate this is disappointing for you, please know that if the situation progressively gets worse, we ask you to urgently contact us so we can reassess the situation. It's best to call us so we can help you straight away, as other channels may not be able to respond immediately. In the meantime, if you have any further questions for us, please feel free to email our team at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and we'll be more than willing to help you wherever we can. Many thanks, Customer Service Team

Hi Natalie, Thank you so much for taking the time to leave us a review and for sharing your concerns. We sincerely apologise for the delay in resolving this issue for you, and we completely understand how concerning this must be, especially since you've reported human waste. We’d like to look into this further to understand what may be causing the delay and work towards resolving this as soon as possible for you. Please feel free to reach out to us by email at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and our team will be happy to help in any way they can. Thank you again for bringing this to our attention. Customer Service Team

Hi Karin, Thank you so much for your wonderful review! 😊 We’re thrilled to hear that everything went so well for you and that we were able to keep our promise. It’s always a pleasure to provide great service, and we look forward to assisting you with any future needs. Thanks again for your amazing feedback! Customer Service Team

Hi Jane,Thank you so much for sharing your recent experience with us!We're thrilled to hear about your positive experience with our contractor. It's wonderful to know that our contractor impressed you with their professionalism, friendliness, and attention to detail. It's important to us to provide exceptional service, and we're delighted that Fixatex met your expectations and is doing an amazing job for our residents too.We value your feedback, and we can't thank you enough for sharing this with us too 😊Many Thanks,Customer Service Team

Hi Jason, Thanks for sharing your 5 star review. It's wonderful to know that Kath made your experience so great with her professionalism and approachability. Regarding you concerns about the flats, we understand how such issues can occur but rest assured we are here to address them, so please reach out to our amazing team via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We look forward to resolving your concerns. Many Thanks Customer Service Team

Hi Yelis, Thank you so much for your 5-star review! 🙂It's really lovely to read your compliments for both of our staff and most importantly we're over the moon you've experienced an excellent service from them too.We can imagine a parking dispute was an upsetting experience for you, but we're so pleased the matter was resolved with the help and support you received from us. Many thanks again for your amazing review, it's with great pleasure to help you and we look forward to helping you again soon.Customer Service Team

Hi Charmaine,Thank you so much for your wonderful review and congratulations on your new home! 🎉Your heartfelt comments for Mubin means so much to us and we're truly delighted you had the best possible journey into securing your new home. We just know Mubin will be chuffed with your kind words too.Wishing you every happiness in your new home, we hope you settle in well and make many happy memories.Many ThanksCustomer Service Team

Hi Sarah L,Thank you so much for your amazing review!We’re chuffed to learn you’ve had an amazing experience and most importantly Saif and Tina were there to support you throughout your journey with us.We’re loving your 10/10 marks too 😀Wishing you well and every happiness in your new home and please let us know if you need our help with anything.Many ThanksCustomer Service Team